I stopped by to pick up my free aluminum tumbler. Upon entering, I was greeted promptly by an associate. Informed me that if I'm there to pick up the tumbler to just press redeem and go get it. It was an easy one. Yay!!! Inside there were a few associates that were tending to customers. And some re arranging the phones and more. Private parking lot. Located beside Hawaiian BBQ. read more

T-Mobile Experience Store - My free cup - Mobile Phones Near Me - Lancaster, California

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Rude employees. Wanted me to wait 40 minutes just for a screen protector. Offered no other solution.

We Went to go get a new phone with my dad and Waited too long to get helped from one of the employees and manager was very rude and kept walking away and ignored us. Abraham noticed us and helped us out quickly. He was very professional and such a sweetheart to both us and my husband. He was very patient with our situation and helped run the process smoothly. I will say the manager there was very rude and she kept telling him he's taking so long and it made us feel uncomfortable and feel bad. read more

Had a problem with my mom phone today but with the help of Viktor, I got things squared away. Appreciate your help bro.

Terrible customer service from Hugo, who didn't know what to do, and with no help from their bald-headed supervisor (I dont know his name), they made the simple act of turning in a phone for a recent upgrade a complicated issue. When we called the T-Mobile customer service line, a supervisor confirmed that they dropped the ball and could've handled EVERYTHING in the store. I'll stick to Valley Central Way. I've been going to that store for years and never had a single problem. The guys at the L & 10th West store are totally incompetent and seem to not want to do more than the bare minimum. Seeing how they didn't even want to accept a phone that we were told by customer service to drop off, it appears that they want to do less than the bare minimum. read more

When we walked in, they were blasting rap music. This bothered me, but I'm older than their target customers. In any case, Luis was very helpful. He helped my fiancé get a new phone quickly and easily. read more

I just wasted two hours of my time at this store. Trying to switch one Number from AT&T to my T-Mobile account, upgrade three i phones and purchase a new I phone. After two hours and initially agreeing that there were no issues and just a scratch on one phone the lady tells me that her manager is saying it's a crack ... this store is literally tripping over dollars picking up Pennie's! They have no business sense and the manager couldn't even make sense of his reasoning especially when he knows these phones go back to the manufacturer to get refurbished read more

This store already has low stars and it shows why. From the moment we walked in a gentleman said hello and what brings you in. We explained the nature of our visit and the gentleman seemed to be bothered by us sitting on his chair and asking questions that were answered in our initial nature of our visit when he asked what would bring us in. He was not friendly at all and like I mentioned seemed bothered by us. A lady came who was explaining to my husband what was happening and why fees are the way they are. She was actually polite and showed that she cared. Long story short our son got a new SIM card instead of trading his phone in and the gentleman didn't even care to make sure his phone worked or cared to say good bye. We were actually thinking of switching over to t mobile and getting new phones as well but I have to say: nope not today not tomorrow, not ever! We won't be returning to this establishment as we get valued as customers better somewhere else. read more

we were completely lied to about what we would be paying for adding two lines together and getting new phones. Sabastian failed to mention prorated fees on top of the price he quoted us on, which turned out to be double the amount. He failed to mention the discount of the phones wouldnt be added for 1-2 billing cycles. He lied and told us both our phones would have insurance when only one does. How does a quote go from $121 to $352? When speaking with the manager at the store, she states he told her he went over everything with us however he didn't mention any of that while we were in the store. He told us what we wanted to hear in order to make a sale and commission. Completely ridiculous. read more

If I could give more stars I would! The customer service has changed and it was a must needed change! I was help by Jose and he was amazing at his service, I would highly recommend him to anyone from here on. He was highly prepared and got straight to the point. I've always felt with people who were unprepared and they always had to step away from where I was to get what they needed, but Jose was ready and looked like he was on a mission to sell. (Sounds corny I know but I was amazed) There was an incident that occurred but it was quickly resolved the next day between Jose and the manager Homer I'm thankful that they both helped me with the problem and they made it possible for me to have an amazing Christmas. I can't thank them enough! Will definitely stick to this T-MOBILE just because of them! read more

The customer service here was EXCELLENT. Christian was very very helpful and patient. I'd visit this location every time. Thanks Christian

Extremely competent and friendly and they didn't look at me weird when I brought in my unlocked Blackberry Key 2 to be set up today. I have had two previous Blackberrys and when I would take them in to other T Mobile stores they would act like it was a foreign object of some kind. But I think it has gotten easier to set these up and this was a breeze. They did not charge me anything as they just moved my SIM over and I brought my own new memory card. I will definitely be back when I need accessories. read more

The bald headed dude there tried to scam us by charging us $40 each for 5 SIM cards that was already activated because we switch services from AT&T and switched to T-Mobile at another location . When we first talked to him he said $15 the more we talked to him he kept raising the prices saying it's not activated yet so we have to charge you $40 each. BULLSHIT! I think it's the manager that told no it $10 each because it's already activated. read more

I switched from Verizon to T-mobile taking T-mobile up on the "Free Iphone on Us" program. I turned in my 11 Pro Max, that was fully paid for in exchange for the Pro 12. I was told repeatly, that I only had to pay the taxes on the phone. Lies! Of the $1K credited for the phone purchase, T-mobile took $400.00 for a so-called activation fee for the "Free I-Phone"! Never in my life I have ever paid $400 to activate a phone. Then when I called 611 to address the issue I was told to go into the store. I went into the store and they apologized for not explaining the full program. Total hogwash...Just know that if you get the free I phone, it will cost you $400 which isn't free....Shame on them for the deceptive tactics! read more

Fraud. Complete fraud. They are a fraudulent store. Go to the one on J. It's a way better store and nicer customer service.

Horrible customer service, we stopped going here because the lack of people skills and how unprofessional the service is. Due to no other T-Mobile store having air pods in stock I decided to give them a call, after 4 years the service is still the same. They answered the phone told me to hold a second we will check our inventory, 9 minutes later nobody came back to the phone to answer my question I had to hang up. This location has and I guess always will lack customer service skills. Once again they have let me done and guess that's it I'll never deal with them again. In my opinion nobody should here. read more

T-Mobile Experience Store - My waiting time on hold for them to come back and answer my question. - Mobile Phones Near Me - Lancaster, California

I was trying to import my current phone number from Sprint to T-Mobile. I went several times to try to get this process done. The first time was before Thanksgiving. The store was very busy. They asked that I call Spirit costumer service which I did. I was on hold for a very long time. I actually ended up leaving. I returned about a week later. I did reach out to Sprint. I was told that all I had to do was to go to the store and select my phone. Upon arrival I was assisted by Kris. I explained what I wanted to do and what I had done and what I was told to do. Kris said he had previously worked at Sprint and what I wanted to do was impossible. He did take the time to call sprint. Instead he suggested that I call and he would assist me after wards. In the meantime he proceeded to assist others. Never checked on me to get an update. Bottom line Kris had no interest in trying to help me solve my issue of importing my number. I wonder if they get any type of training. Assistant Manager also went along with his suggestion. I went home a second time. I did follow up with Sprint read more

Worst service ever called tmobile they tell me one thing over the phone send me to this store to pick up my phone and do my trade in and get there they tell me something els Ll bad and false advertising about fake $800 credit towards your phone cannot pay of your phone if you want have to wait 24 months bad service horrible liers !!!! read more

I had broken my phone the other day at work so I decided to go in and see about a new phone it was a great experience they had a tent outside for you to wait under as they are practicing social distancing and a limit of people inside. They took down my name and phone number and said if I wanted to wait in my car to get out of the heat and they would text me when it was my turn to come in, so I did. This nice lady Christina actually came to my car and got all my info and ran it for me I thought that was pretty cool of her. I had to wait a little while but all in all I was comfortable in my car with the AC on thank you Christina. read more

I came in on 10/30/23 trying to switch my service I was greeted by Adam who had previously help my mom . He got us going and add it to my moms line after he had the switch going he approach another co worker to finish up he's work because he was going to the back. The following day we come to realize he put our numbers in opposite phones and here we are another trip to T-Mobile where it took another 2 hours to fix he's issue. I came back to T-Mobile for a 3rd time on 11/6/23 to return some items where we where told by another T-Mobile employee that he didn't even activate our watch lines and he charged us for a item that we didn't even get plus he told us they don't do activation after 5pm and their was a customer their getting activation at 7pm! Which they confirmed that's not true that's just " he's rule " very unprofessional and don't let ADAM help you! Unless you wanna get screwed over! read more

I went in because my ex fiancé was hacking my iPhone and the associate named Cruz was soooooo helpful, funny and polite. he got all of my questions answered and got me set up on my own account and I will gladly return for setting up phones there when my kids are old enough! Thank you so much read more

I went in and wanted to upgrade my phone and this place with the service has gone down the toilet! I think after 20 years with TMobil it is time to look elsewhere! read more

Jose was so nice and answered all of our questions. Great personality and made sure everything we needed was resolved. Give him a promotion!! read more

My iPhone stopped working and since we had the insurance we are covered. Called costumer service they helped us out quickly got a new phone over the mail! All we had to do is trade in my old phone to get the replacement at the store since it was still covered by the insurance since we placed the order before getting my new phone. When we get to this store we where told the order was not completed... we called in 1 week ago and confirmed 3 times they had already taken the money.. how could our order not be confirmed? We where also told we had to go fix the phone to the apple store(which is an hour away from us) so we can trade it in.. what's the point of the insurance? We where told over the phone we just had to pick it up nothing about fixing it. We called costumer service they said no there was no need to go to the apple store. We go back to the store and they didn't bother on hearing us out and kept saying to go to the apple store. It was the Bald headed dude and some short chubby Mexican guy. We went to the apple store really nice helpful guy helped out and told us the same thing this a T-Mobil issue they shouldn't have sent us down there. We recognize the mistake we made by just letting them order us around when we had already been told something else but what terrible service no team effort. We called costumer service again later that night after not solving anything. They told us that we should report them IMMEDIATELY because all they had to do was look at their computer and see that our order was there as well with a note explaining the situation of the phone and it was ready to pick up no need for all those shenanigans and rude service suggesting driving to the apple store. Even the apple guy was baffled at what they said to do,he said this phone isn't work paying $270 to fix if we aren't going to keep it anyway and it was just a scam. Never going back to the store besides today to get both their names for being such buttholes. Follow up: Came in same disrespectful attitude from Sosa (not gonna lie I used some foul language) friend with the guy Victor that sent us to the apple store yesterday. Told us the same thing LMAO "come in as many times as you want I'm not trading in the phone" calling us "liars" about the phone trade in. Not really caring about the issue. I don't think Sosa want to be there. The manager Stormi was really helpful though if she hadn't come out we wouldn't have gotten the phone. She checked it did what she had to do with the computer and immediately gave us the phone. She just needs a better team. Sosa never apologize for his rude service or his mistake and since he kept bringing up his BFF victor he didn't apologize from his behalf and stopped making eye contact after the manager did the trade in.. read more

The service was WAY bad. I went there to get a new phone for my son and we waited awhile. All the staff were to busy talking about what plans they had for that night, and couldn't wait to go get drunk. I am all for getting drunk, BUT a little inappropriate while you're at work AND in front of customers no-less. This place doe not deserve any stars, it really should be a minus stars with a "gag" face next to it. read more

T-Mobile is so horrible!!! My phone stop working so I had to go get another one. The lady said I could get a mail in rebate well.................She lied I got a letter saying that I can't get a refund because I already got one on my last phone. I NEVER DID!!!! They had mail a rebate but who knows were they mailed it to because it got used on the east side of Palmdale. Someone had a good time with my rebate. I live on the west side of Lancaster and I only go to the east side once in awhile. The guy on the phone was rude and he though I was lying. REALLY ASSHOLE, REALLY!!! We sometimes get mail from a similar address near by us. My guess is that they got it and never bother to give us our mail. Back to the crappy service T-Mobile has to offer. The calls drop all the time. Phones are not the best quality. If you buy phones every year and a half then T-Mobile is the best cell phone company to go with. The phone quality has gone to shits. I don't remember themm being this bad, but it seems that the phones don't last. I don't drop my phone or abuse it. It's always in a safe place and I always keep it clean. I like top keep my things neat. M husband's phone is from AT&T and his phone is sooo old it still works great. My phone I had it maybe less than a year and a half and I can't even make calls or text messages. Sometimes when I get a voice message it shows no miss phone number or anything. The voice message just appears out of nowhere. T-MOBILE YOU SUCK BIG TIME!!! Like the last person said there should be a minus stars with a gag face next to it!!!!!! read more

Today I stopped by to transfer my wife's cell # from our Verizon service to our new T-Mobile service. I purchased the phones in the east Palmdale store but decided to stop by this store since my wife works in this area. I explained to the girl what I was trying to do. She seemed a bit confused or lost, but she quickly switched out the SIM card on the new iPhone I brought in. She then input some information into the computer & then told me ok It's all done. She told me it would take 24 to 72 hrs for the number to switch over. I told her my cell took less than 5 mins but thanks. I asked her to if she could transfer my wife's contacts to the new number. She said, "No that's not how we do things here. You need to do it on the cloud." I responded, "The Palmdale store did it for me." She then said, "well I can only say we can't do it" So I left the store totally unsatisfied. I ended up stopping by the store in East Palmdale. I explained to them what happened & they helped me out. The girl at the Palmdale store told me the number was never transferred over. She input all the information in the computer. She also told me it may take 24 hrs to transfer the number. After getting home I decided to take it a step further. I called customer service & pushed them to transfer the number. Now my wifey can finally enjoy her Christmas present. Thanks for all your help East Palmdale store!!! read more

Horrible customer service we sat down an they told us to stand up an the employee was talking to my wife like she was retarded or slow when he wasn't speaking high enough to be able to understand i didn't get his name but he looked short beareded an takes steroids read more

Rudest customer service ever. I have been here maybe three times and every time I go in there they are super rude to you. When you ask a question there are snippy and have an attitude to your question read more

I am extremely upset with this T-mobile location. My boyfriend and I were told by a T-Mobile customer service representative over the phone that this location ON AVE L had two iPhones we were looking for on hold for us. When we arrived to the location at 7:20PM they were at max capacity and we were told BY RICK (sales associate at T-Mobile) that my name was added to the list but due to covid I had to wait outside. So we waited outside in the car for nearly 2 hours. At 8:50 PM we seen a sales associate come out and wrap up the flags. I approached him and asked him if it was my turn and he stated they were closing but to hold on. He goes to the back to grab Rick who put us on the list to begin with. Rick came to the door and stated that they couldn't help me. What kind of customer service is that T-Mobile? You guys need to re-train your entire staff because if I'm put on the list to get seen and parked right in front of the door why couldn't anyone assist me or at least tell me they weren't going to be able to help me out tonight. We literally sat in my car in the freezing cold to wait for my name to called when they had no intention on helping me. RICK IS A TERRIBLE SALES ASSOCIATE AND NEEDS TO BE RETRAINED OR FIRED! I will also be going to corporate to make sure some action will be taken. read more

Come in over an hour before they close. Place is packed and three employees that are not helping anyone don't acknowledge you. Once I'm in there for 5 minutes I start walking to them. Usually one person is in charge of taking names. Says it's a 30 minute wait and what did I need. Advice transfer info to new phone that we already paid for at this location. "Sorry we can't do that tonight" was his response. Really over an hour before you close??? I should have them said let me return this phone and screw your numbers then??? Going to a different location. T-Mobile we have been with you for 10+ years and this is how you treat us???? read more

Elivia you are Amazing! Patient, professional, and honest. Yes there is a wait, patience is a virtue, but once it's your turn you get what you went in there to do! There was three people working, but they were working and multi-tasking as best they can. Greeted everyone as they entered the store and wrote peoples names in order of walk in. I will go to Elvia for any future upgrades, she is the Best!! read more

This is got to be the Worst customer service . They bait and switch you it takes about 2 hours or more just to get any answers I'm a veteran 4 years ago I was told that I could not receive military discount which was a lie it took me 2 years to finally get credit for it the service is terrible I do not recommend T-Mobile to anybody don't waste your money.. 0 star rating... I am only rating it one star only because I have to to post this read more

Always helpful. Nice and knowledgeable!! They seem to always be willing to go the extra mile to resolve an issue. I like going in this tmobile! read more

These dudes suck! We stood there for 45 minutes while they placed placebo phone calls and sipped thai tea. Smh

Went in today just to make a payment and it took them 30 mins just to help me and they were not too busy...some of the employees were in the back room while there was only 1 person on floor...these associates need training in customer service.... read more

Sloooowest service no work ethic or organization just a bunch of people trying to avoid helping the customers waiting

My wife tried to surprise me by buying an iPhone 6. When she presented it to me I graciously declined not wanting the charge on my account and satisfied with my iPhone 5- T-Mobile charged her a $50 "re-stocking" fee! The item is unwrapped and transaction was 7 days ago. Besides a money grab , how is a "re-stocking" fee justifiable ? I will gladly physically place it back on the shelf for them, wth? read more

I went there today to get my phone activated. I purchased it through a 3rd party retailer (HSN). The phone would not activate there was something wrong with it. The associate went to her manager and replaced the phone no questions asked (I didn't even ask for it to be replaced). That in my opinion was excellent customer service. The phone wasn't even purchased through T-Mobile and they still replaced it because I had just bought service. They had every right to tell me the phone was defective and I would have to return it to where I bought it from. That's not what they did, the just replaced it. I'm shocked at how well i was treated at this store. read more

We came in was helped by Casshay, she went above and beyond explaining every detail to us. She got us set up with a phone upgrade and also upgraded my watch. We are very impressed with her exceptional service. I will be coming back to "jump" my watch when the next big thing comes out. Thanks Casshay! read more