What an amazing office manager Randy and well trained staff for all your help. I appreciate you and…read moreyour staff taking the time with my husband and I for fixing our issues...

Dom was great. Although I didn't walk away with my new phone that day (not his fault) he was very…read morehelpful, and even saved me money! Win win.

We went to the local Verizon store on 10th St. right across from the mall and have the best…read moreexperience I've ever had out of Verizon Store. Usually it's like filing a car but this man Christian was fantastic! I hope he gets a raise. He just really helped me and helped my son and my daughter-in-law and we left their very happy thank you, Christian.

They have HORRIBLE customer service at this store…read more The store supervisor, Kevin, initially helped me with switching my service to Verizon, and everything seemed to be going smoothly. Unfortunately, it now feels like the main priority was getting me to sign up for services rather than actually helping me afterward. The only reason I switched to Verizon was because I was told my previous phone company would be paid off. I have submitted all of the required documentation and have spoken with multiple Verizon customer service representatives by phone. Each time, I'm told that the issue will be taken care of and that they apologize for the inconvenience, but nothing gets resolved. Kevin, the store supervisor, submitted documentation when he opened my Verizon account so that I could receive my rebate card. Unfortunately, the paperwork was not submitted correctly. I have spoken with him multiple times and asked for assistance, but he was unwilling to help. He also refused to call customer service and submit the necessary information on my behalf. I was specifically told by Verizon's phone customer service that the store supervisor is able to assist with this issue and should be able to submit the required paperwork. Despite that, I was refused assistance. I have now been dealing with this issue for SEVEN MONTHS. Verizon has repeatedly acknowledged that there is a problem, apologized, and promised that it would be corrected, yet nothing has been resolved. I'm extremely disappointed with the level of customer service I've received both at this store and through Verizon's phone customer service. If you're considering switching to Verizon, please be aware of my experience and make sure you fully understand what you're being promised before making the switch.

The employee Delia was very nice, I got my daughter's ear pierced and she was so patient with us…read more She even helped my sister choose a nose piercing she was contemplating on.

I went to Claire's to get my son's ear pierced and it was beyond an experience the service was…read moreimpeccable " Delia" not only took her time but also educated us on the after care, gave us great recommendations on earrings sizes and what was best for my young boys! The price wasn't bad and the earrings are amazing, Thank You Delia and her team I will be back.

Short version: 1) Lack of Price Transparency: I was not…read moreinformed about the cost of the inspection before the service was performed. During the service call, when I asked about the cost, I was told there was no fee for the visit, but that I would have to pay when requesting an official report. 2) Incomplete Services: Servpro failed to deliver the promised services, specifically the "detailed estimate, scope of work, and photo report" that was clearly defined and advertised by ServPro representative, Joanna *****, to be included in the $350 service charge. 3) Unresponsive Behavior/Nonperformance: Servpro's lack of communication and responsiveness, especially during critical times, led to confusion and frustration. This includes the failure to generate or send the report to my insurance company. 4) Billing to Incorrect Insurance: Servpro incorrectly billed Insurance Claim A for Inspection B without my authorization, leading to complications with my insurance and financial strain on my part. 5) Unethical Billing Practices: The discovery that Servpro attempted to bill my insurance directly and without my knowledge or consent raises ethical concerns about their business practices. Long version: My experience with Servpro has been quite frustrating. It started in the last week of December 2022, when I noticed slight water damage in my hall closet and called them for an inspection. I opened a Claim A with Insurance A for the relatively minor damages. During the inspection, I noticed that none of the contracts and documents I signed stated a fee for the inspection so I asked the inspector, David, directly and he told me there was no fee for the visit, but I would have to pay for an official report. I emailed my ServPro case manager, Joanna, and she told me via email: "To answer your question, there is a $350 Service Call charge. With this you would be provided with a detailed estimate, scope of work, and photo report. Should coverage be afforded, this is something the insurance might cover as well. " Things took a drastic turn on January 1st, 2023 when my house was severely damaged in the windstorm disaster, resulting in the roof being ripped off and causing severe water damage in three rooms. I called a local company for emergency assistance, and they pressured me to work with them on both Claim A and B. However after 3 weeks of stringing me along that company disappeared! (That company went out of business) Water damage turned to mold and my house began rotting from the inside out. Turning back to Servpro, I called about Claim B in tears and spoke with someone new (not my original rep Joanna) for over 20 minutes. I genuinely apologized for how poorly I'd handled Claim A. I explained that the other company that responded to the disaster emergency pressured me to work with them and then they disappeared after stringing me along for four weeks. I told ServPro that I had a $20,000 check in hand and was ready to sign it over immediately and I'd give ServPro both projects. The woman was very kind and understanding and sent Ryan out to my house the next. I was told that work could start on 2/10/2023. I sent all my necessary insurance work and connected ServPro directly with my insurance so I wasn't a middleman. I thought I had done everything right to make amends. The inspector from ServPro was, in fact, prompt in coming to my house to assess the damage as scheduled. After the site visit, no Xactimate (or similar) work estimate was provided. No one from ServPro responded to my repeated requests for copies of the estimates, nor had anyone reached out to schedule the start of work. Over the next week, I called and emailed every single day trying to schedule the start of work, and asking for a report. On my 5th call (Feb 15th) for updates I was told that "estimates had been submitted to my insurance on 2/13/2023 and were "pending approval" from my insurance", and I again requested copies be sent to me. So I spoke with my insurance and discovered that no one from ServPro had been in contact with my insurance, nor had my adjuster received any copies of estimates from ServPro to approve! So I terminated our contract for nonperformance, and NO ONE RESPONDED. ServPro just completely ghosted me. Eight months later I received a bill from them for $365 for the inspection. In my attempts to clarify the situation, I discovered Servpro had silently billed Insurance A for Inspection B, for incomplete services without my authorization. The passive-aggressive approach taken by Servpro has left me frustrated. After months of trying to resolve this privately, they have told me that if I do not pay by the end of the month they will hand the erroneous bill over to collections. In conclusion, my journey with Servpro has been marked by communication issues, unauthorized billing, and financial strain. I hope this review sheds light on the difficulties I've faced and serves as a cautionary tale for others considering their services.

ServPro was very quick to respond and send someone out to our property when we had a leak. Adrian…read morewas extremely helpful, quick to respond to questions/concerns, and sent photos to our insurance adjuster right away. Rico and Albert were also extremely helpful while onsite with getting rid of excess trash left. We were dealing with insurance, so it was a bit difficult getting information sent to us instead of the insurance company throughout the process. Did feel in the dark from that perspective, of not knowing fees that were being charged while work was being done.

I came in and was greeted by a man with tattoos who was busy with a customer. I asked how much…read morelonger he would be busy, to see if I I should leave and come back later. He responded with "however long it takes". I tried to explain why I asked but he went off on me and started cussing me out. He called me uneducated and kicked me out of the store. He claimed to be the store owner. Very sad if that's true based on my personal experience. Will not be coming back or recommending this store to anyone

Absolutely the Worst customer service I've ever had , chris was very rude to me after i told him i…read morewasn't interested with him only the reason I came in he was on the phone the whole time and didn't want to answer my questions after some time he tried to offer me pills I said I don't do that , this is very unacceptable behavior from this place ,0/5

This is my go to business for phones for the last 20 years , Alonzo the owner is on his trade he…read morecomes in and gives options on repair / replace and has saved me time and money at both of my busineses. Tire x / E West

I was want to say a big thank you to Gerardo from the connection center and Janet from premium…read more They both are amazing. Gerardo so so friendly in helping me set up my new iPhone. There was a small problem from my old carrier but Gerardo kept his cool and continued to keep me smiling. Janet is also very friendly and helpful she gave me amazing and informative info about having an iPhone. Gerardo and Janet rock. Great customer service. I never got such amazing costumer service from Walmart Mart in my life. Thanks again.

I just was helped by Woudi in automotive. I needed a battery and wipers, but didn't know how to…read morefind what I needed. She was so helpful and friendly. It made my experience with Walmart a pleasure!

Honestly this shop saved me a lot of money. I went to a few other computer repair stores which gave…read moreme repair quotes of over $1000 based on almost no diagnostic at all, however here they quickly diagnosed the problem, Which ended up being a simple charger problem (no big expensive repairs needed). Highly recommend. Trust worthy and not just out for your hard earned money. the tech did some outstanding computer and surveillance camera work for me.

Good company. They have best service and guy has very good personality and he knows very good…read moreabout computer and security camera.