Victor Batteries always treated me good and fair. Great customer service and very reliable prices…read moretoo.

I called him around 6 to see if we can go and how much he charged. Right from the start he was…read morewilling to wait for us keep in mind (they close at 7 PM), and instead of turning us away, he kindly waited for us and still helped us out. That alone already showed incredible customer service. From the moment we walked in, he was friendly, respectful, and very professional. He fixed the phone right on the spot, and the quality of the work was excellent. Everything was done quickly and perfectly. What really stood out to me was how honest and helpful he was. The prices were very reasonable and not overpriced at all, which is hard to find these days. On top of that, we bought a screen protector and even though we purchased it ourselves, he installed it for free and also helped put the case on my husband's phone. That kind of extra care and attention to customers really goes a long way. I also bought a case for my iPhone 14 Pro Max, and we were both extremely happy with the service. It's rare to find businesses that treat customers this well. If you need phone repairs, screen replacements, or accessories, this is definitely the place to go. Great service, great prices, and an overall great experience. Highly recommend supporting this business!

Excellent customer service. Quickly fixed my iPad and very reasonable prices. I highly recommend.read more

Was able to get my phone fixed same day. Price was very reasonable. Definitely returning for future…read morefixes

Very transparent and great customer service!! 5 star service. Fixed my PS5 the same day and even…read moreexplain the terrible job that was completed prior to visiting Tech Surgeon Av!

My phone wasn't charging, so I brought it in to be checked. The technician found that the charging…read moreport was just dirty, cleaned it in a few minutes, and fixed the issue. When I asked how much I owed, he said there was no charge. I was very impressed by his honesty and professionalism. My dad recommended him, and he turned out to be a truly trustworthy and ethical technician.

Nextgen can fix anything! I went to 3 different places in…read morethe AV to fix my Samsung Galaxy 6 smart watch and was told to take it to a Samsung provider because it could not be fixed. Nextgen was my last hope for same day service. It's now located in an upstairs building. The diagnosed it for free and confirmed the watch was not damaged and were able to seal the screen back on in less than 5 minutes. I will take all my tech gear here for now on. I'm one happy customer.

I gotta be completely honest. I went in to sell my brand new Xbox and Ian was completely nice and…read moreinformative. I believe the other co-worker's name is Sarah? But she was phenomenal as well. The moment you enter into the store you can tell it's a hard working atmosphere. Ian, is the owner and I could tell her had a long day but he still give A+ customer service. I'm glad I was recommended AV Retro. They have a lot of cool stuff in there too and they're always running discounts. Thank you for making my first time coming in an incredible experience. Keep up the great work! Wish I could give 10 stars!!!

1 Star 0 if possible I really tried to give this store the…read morebenefit of the doubt, but after multiple experiences, I'm extremely disappointed and no longer feel comfortable shopping here. The first issue was a PS2 controller I purchased from the store that turned out to be defective. I had the receipt and had purchased it that same day, but when I asked for my money back, I was given a hard time and was told that they could exchange it. I eventually accepted the exchange, even though the experience already made me question the quality of the products being sold. The second issue was a PS2 game I purchased that didn't work. I had to make another trip back to the store to return it. After that experience, I was hesitant to purchase another used game without knowing that it actually worked. Then, on Sunday, August 9th, I went back to the store and found another PS2 game I was interested in. There was only one copy available, so I asked if they could test it before I purchased it. Considering my previous experience with a defective game, I didn't think this was an unreasonable request. Instead, I was basically told that it was up to me if I wanted to buy it. At that point, I was done with the store and walked out without purchasing anything. I genuinely tried to give this place the benefit of the doubt, but after these experiences, I'm extremely disappointed with the customer service. I don't feel like the store made any effort to make me feel confident about spending my money there after I had already experienced defective products. I would highly recommend taking your business somewhere else. I would not recommend this store to anyone looking for used games or gaming accessories. Honestly, it makes sense why this place always seems empty whenever I'm there.

Its a great place great service david and his staff go beyond to help you feel more comfortable…read morewhen making purchases or paying bill thank you

he fixed my phone screen on 2 separate occasions. After bringing my phone in, the phone turned off…read moreevery 5 seconds, always hot and unusable. when I told him about it, he refused to fix my screen and blamed it on the battery which was fine until he touched the phone. while I asked for my money back he refused unless he took the screen off ( which the screen was a faulty screen according to Best Buy) in the mist of me asking for my money back he said " you people are always trying to take advantage) which as a black women this did not sit right with me as he said it multiple times. Then when he took the screen off he put someone else broken screen on my phone which then caused the screen to lift, which had my phone in a more terrible state, he then went through two boxes of broken screens. Be mindful spending your money here, he has no problem taking your money but putting terrible screens on phones or can't fix what he broke ! Then when I asked for my money back he only gave me $100 when I paid him $130.

My experience with B & D was great. Jeff was honest, communicative, and showed up at the scheduled…read moretime. He was courteous and quickly diagnosed my oven. Once he switched out the igniter the oven was back to working properly. The holidays are saved! I would definitely recommend and will call them again if I have any more issues with appliances.

We've had to use this company twice due to faulty construction done by a remodel construction…read more They've been wonderful! They unclogged our dishwasher that was left filled with construction material after it flooded our kitchen the night the remodel was completed. Then for 3+ months we couldn't get our stove to light. Afraid more material was clogging it, we again, reached out. The only negative thing I can say is, this company is so good, we had to wait for them to come out. But they were definitely worth the wait. They did a great job and I've got no issues recommending them to anyone. Thank you.

Being tired of buying big box store appliances that would break every year, we researched and…read moredecided to purchase a Speed Queen washer. Authentic Appliance was the only place in the Antelope Valley (Palmdale/Lancaster CA) area. This was the first time that I had known or entered this business. The show room was a lot larger than I expected. The co-owner was very nice and professional. She greeted me right away and asked if she could show me any particular appliance. I told her our situation and she showed me all of the Speed Queen washing machines and the history of the Speed Queen. She made sure exactly what I wanted and expected from this type of washing machine. I had lots of questions and she answered all of them, and she did so by not making me feel like she was rushing me. I also discovered in our conversation that she and her husband own the store. And she does the sales portion and ordering and her husband handles the deliveries and the repairs. Then added that he does not have to do hardly any ever repairs with the Speed Queen brands, and that they own a Speed Queen as well. I liked that she didn't shy away from the "I wish it had this" or "it could improve on this" responses to me. I loved her honesty! I of course I purchased our very first Speed Queen washer. And we absolutely LOVE it. I wanted to wait at least 6 months or 1 year before making a response. I wanted to make sure that I was still happy with our purchase. We plan on moving away from the Antelope Valley. Now we wonder if we will sense our Grandkids are here. So, if we do decide to stay here or move to a better area in the AV, we will 100% buy ALL of our appliances from Authentic Appliances. And we will be needing to make that decision very soon. If we stay, we will be buying a new dryer, new refrigerator, oven/stove very soon. And once our big box dish washer breaks, we will be buying all of these from Authentic Appliance! Oh, I forgot to mention.... he delivered and set up our new washer as soon as it came in from Speed Queen. It was on back order because folks are like us, fed up with these big box crappy appliances. This machine is worth the extra cost!!!!!!!! Do not go cheap on this appliance. You will be so happy buying one of these machines.

Jeff and Stacey are amazing. Jeff's attention to detail, even making sure my appliances are…read morecentered by measuring was awesome. I highly recommend going with a local small business