Great customer service! and very good prices on batteries. I…read morelove that they can come to you too!

Very transparent and great customer service!! 5 star service. Fixed my PS5 the same day and even…read moreexplain the terrible job that was completed prior to visiting Tech Surgeon Av!

Professional, friendly and fast service! They offered me great advice that saved me a lot of…read moreheadache and more importantly a lot of money on my trade in value!

They were super nice and fixed my bf's phone with no issues :) I 100% recommend them if your phone…read moreis having problems !!

My phone wasn't charging, so I brought it in to be checked. The technician found that the charging…read moreport was just dirty, cleaned it in a few minutes, and fixed the issue. When I asked how much I owed, he said there was no charge. I was very impressed by his honesty and professionalism. My dad recommended him, and he turned out to be a truly trustworthy and ethical technician.

Excellent service. My refrigerator 22 year old side by side GE) wasn 't defrosting or keeping food…read morecold. Jeff came out did an analysis and provided an estimate. I called the office and made an appointment. Jeff called and texted me about his arrival on day of service. Both the office staff and Jeff were courteous and professional at all times. I highly recommend Authentic Appliance!

Being tired of buying big box store appliances that would break every year, we researched and…read moredecided to purchase a Speed Queen washer. Authentic Appliance was the only place in the Antelope Valley (Palmdale/Lancaster CA) area. This was the first time that I had known or entered this business. The show room was a lot larger than I expected. The co-owner was very nice and professional. She greeted me right away and asked if she could show me any particular appliance. I told her our situation and she showed me all of the Speed Queen washing machines and the history of the Speed Queen. She made sure exactly what I wanted and expected from this type of washing machine. I had lots of questions and she answered all of them, and she did so by not making me feel like she was rushing me. I also discovered in our conversation that she and her husband own the store. And she does the sales portion and ordering and her husband handles the deliveries and the repairs. Then added that he does not have to do hardly any ever repairs with the Speed Queen brands, and that they own a Speed Queen as well. I liked that she didn't shy away from the "I wish it had this" or "it could improve on this" responses to me. I loved her honesty! I of course I purchased our very first Speed Queen washer. And we absolutely LOVE it. I wanted to wait at least 6 months or 1 year before making a response. I wanted to make sure that I was still happy with our purchase. We plan on moving away from the Antelope Valley. Now we wonder if we will sense our Grandkids are here. So, if we do decide to stay here or move to a better area in the AV, we will 100% buy ALL of our appliances from Authentic Appliances. And we will be needing to make that decision very soon. If we stay, we will be buying a new dryer, new refrigerator, oven/stove very soon. And once our big box dish washer breaks, we will be buying all of these from Authentic Appliance! Oh, I forgot to mention.... he delivered and set up our new washer as soon as it came in from Speed Queen. It was on back order because folks are like us, fed up with these big box crappy appliances. This machine is worth the extra cost!!!!!!!! Do not go cheap on this appliance. You will be so happy buying one of these machines.

Steve, service rep has repaired my fridge twice & oven once, always does a great job & provides…read morewonderful customer service. thanks Laurie in Palmdale

This is an update to a previous review that I left. I purchased a refrigerator that I absolutely…read moreloved, however, it stopped working after only a month. Arrow sent a repairman out and a part had to be ordered. They expedited the ordering process and sent out a loaner refrigerator in the meantime. But, in the meantime, I had lost all of my food and I was getting ready to host my family for Thanksgiving, I was not happy! The repairman came out and installed the new part but the refrigerator still didn't work. So they told me to just come in and pick out another refrigerator. I didn't see anything that I liked or that I felt would compare to the one I purchased, except one amazing, way over my budget, Samsung model! Carol hesitated to make the exchange but I reminded her of the inconvenience I had experienced as well as all the food I'd lost just days before Thanksgiving. Carol finally agreed to give me the Samsung model and delivered it just 2 days later; so far so good. I am extremely impressed with the awesome customer service I received and their willingness to go above and beyond to help. Things could have been so different had I purchased from a big box store; I'm sure they would not have worked so closely with me. Carol took all my calls, returned calls and made me a priority. I highly recommend Arrow Appliances. Thank you Carol and I'll definitely be back.

My PlayStation 5 hdmi port broke and AV Retro got it back up and running extremely fast. It was…read morealso cleaned and looked like it was in new condition. Would highly recommend AV Retro

1 Star 0 if possible I really tried to give this store the…read morebenefit of the doubt, but after multiple experiences, I'm extremely disappointed and no longer feel comfortable shopping here. The first issue was a PS2 controller I purchased from the store that turned out to be defective. I had the receipt and had purchased it that same day, but when I asked for my money back, I was given a hard time and was told that they could exchange it. I eventually accepted the exchange, even though the experience already made me question the quality of the products being sold. The second issue was a PS2 game I purchased that didn't work. I had to make another trip back to the store to return it. After that experience, I was hesitant to purchase another used game without knowing that it actually worked. Then, on Sunday, August 9th, I went back to the store and found another PS2 game I was interested in. There was only one copy available, so I asked if they could test it before I purchased it. Considering my previous experience with a defective game, I didn't think this was an unreasonable request. Instead, I was basically told that it was up to me if I wanted to buy it. At that point, I was done with the store and walked out without purchasing anything. I genuinely tried to give this place the benefit of the doubt, but after these experiences, I'm extremely disappointed with the customer service. I don't feel like the store made any effort to make me feel confident about spending my money there after I had already experienced defective products. I would highly recommend taking your business somewhere else. I would not recommend this store to anyone looking for used games or gaming accessories. Honestly, it makes sense why this place always seems empty whenever I'm there.

I would highly recommend "Youbreakwefix" in Palmdale at Palmdale Blvd and 25th St. Nick and Hector…read moreare awsome!

I purchased a new phone and Verizon suggested I take it here. My phone was old and was struggling…read moreto upload all the previous data. Hector was very professional and handled my situation. I will definitely recommend this shop.

I called them in the morning while at work , they were at my house hours later …read more Washer is up and running ( now I could wash m favorite blanket (; ) Funny man and you can feel the honest work wanting to help Definitely would go back ! Thanks again

It's not his fault I think the place where he orders his parts from sell defective parts. He's been…read morehere three times for the same problem and he has changed all the parts pretty much that he needed to change but my refrigerator is still not 37 to 42 degrees. Again not his fault just not good parts.