They were the only one in town that could fix my iPhone, and they did. I wasted time and money at another iPhone repair shop only to bring it to Nextgen and have my phone fixed in 30 minutes for half the price I had already paid. Great work, great knowledge. Thank you. read more

Gave them my 400 dollar laptop it's been 6 weeks.. paid them for a phone I never got. This guy order me a phone from Walmart and takes it apart putting a back on it he already had to convince me it was the phone I asked for. Mind you the back is not even connected to the phone. Why would you order me a phone then start taking it apart before it gets to me. I'm not understanding why it takes 5 weeks for a laptop. He doesn't call you to update you weeks go by then he says he just learned something he could of called and said. I have asked for my 165 dollars back and my laptop I will go to Walmart or something. Update!!! I left a review a few days went by I went to check on my laptop he never fixed it because he was upset about my review which is my right. And said he left a message which is a lie. But overall he had my laptop for 6 weeks didn't do anything and never even called to leave an update or say he wasn't going to fix it. The laptop is in worse condition. No telling what he did internally out of anger. Out off all the mess he responded to this review he could of just let me know longer wanted to do the job he was paid too Please do not go here read more

I called and explained my issue with my brother's desktop. They explained no charge to diagnose. Brought in same day. Told them I wanted to upgrade to make faster. They ordered parts and called next day that it was ready! Fantastic customer service! 10 out of 10! read more

Knowledgeable and friendly staffs. Just waited 30 minutes and my iPad was fixed. Reasonable price and highly recommended. read more

My phone was stuck on this reboot loop situation for HOURS and nothing I found online was able to fix it I was so worried I was guna have to spend a small fortune getting a new one or something but I'm so glad I went to Nextgen instead!!!! Isaac got my phone all fixed up super quick and SUPER fair pricing too. Also just a really nice dude I'm so grateful. Thanks so much read more

Useless. Called several times, no one ever picks up the phone. Emailed them via their website, to make sure they might be able to help me with my issue, no reply. Now I have to find another repair shop even farther away for a simple fix. Thanks a lot Nextgen, guess I will taking my money elsewhere. read more

My phone wasn't charging and they fixed it for free. Turn out it was just really dirty. Great service I'll be coming back when my stuff actually breaks. read more

Went to get a quote for a water damage repair. Owner was really nice, he opened up and checked the phone and gave us a honest opinion and didn't charge us anything. read more

They are very good at "passing the buck". They are very BAD at customer service. Took my ipad in 4 weeks ago finally got it back today still not fixed. Everytime I would call to get update no one could tell me anything because there is no communication amongst the people working there. Even when I went into the locations, I felt I was getting the runaround. What was supposed to take 20 minutes took a month. I will not recommend them to anyone. If I treated our guests the way I was treated here, I would not have a job. read more

I hope everybody goes to this website first and please leave me a message if you find anywhere where I have left a negative review of this mobile phone tech place because I was completely wrong with the company AV retro where you want to run from Tim the owner of next GEN tech it's like the most beautiful person I complained about his company here I was wrong and here he still wanted to help me. This is where I wish you could be able to leave 10 stars for such you can tell beautiful customer service read more

This spot is great ! Ez & friendly. I'll go back come check them out ! Clean my phone in mins !

I've never had a bad experience with nextgen, as long as I live in the av they will have my business

It takes a lot for me to leave a 5star review but honestly I'd give more if I could. This is a small local business that pride themselves on excellent customer service, unbelievable pricing and 110% customer satisfaction. We have a family of 6, 4 kids so you can imagine the issues with our devices... I've brought several in over the years with various issues and always leave happy. They've probably saved me thousands in replacement devices. Tim and all of the staff are knowledgeable, honest and fast. Second location in the mall if you're in the Palmdale area and same experience there. Also they aren't just a fix it spot they have quality accessories for every phone you can think of. Thank you guys for always taking care of us! read more

So nextgen has a store at the mall, but do to covid-19 it's closed!! I was able to find this location and Issac was a life saver!! He was able to replace my screen so fast!! I do not recommend going to the other location down the street. I got two screen replacement from them and they both were faulty! Plus Nextgen gave me a 6 month warranty!! That is how you do business properly!! read more

I just used this for my items that i order from Wish. Thought thye do sell phone accessories etc. read more

I called around to find a place that would fix my computer and my iPhone. The rates were reasonable and there in and out time was very fast. I would definitely recommend them again as they did a great job. read more

It took a total of 6 weeks for absolutely nothing to be done with my phone. Dropped off my Pixel 5a 5g for a broken screen and was told the new screen would take 2 weeks to to order. Not a problem; it takes time to order parts you don't have on hand. 3 weeks later after no updates and multiple unanswered calls, I was told that the screen was installed but didn't work so another one that to be ordered. I called again a week later asking for an update and the new screen was installed and turning on but it was not responding to touch and would need a few more days to troubleshoot. I called back late the next week and had no update so the next week I finally decided to just pick the phone up in whatever condition it was in. It was now a month and a half since I'd dropped it off. I had to pay for the screen cost upfront 6 weeks prior so I'd asked for a refund for that price. At least they did agree to the refund, knowing they'd done nothing to the phone. It was handed back to me with the same cracked screen I'd dropped it off with. When I'd pointed that out he said he put the cracked screen back in when he reassembled the phone. Save yourself 6 weeks and take your device to people who can answer their phones or update their customers on work in progress. I'm ordering a new phone instead of having repaired because of so much wasted time waiting on NextGen. read more

This company really cares about customer satisfaction. Got my Screen fixed and button replaced with all my Touch still working.

I just got my Samsung 9 plus screen repaired from this company. I did call a few places and while a few were cheaper all of them were completely flaky. I decided to go with this company because they were prompt and called me back all I had to do was wait for the screen to arrive which took about 6 days, I brought in my phone it took about 20-25 minutes for them to finish and it looks wonderful I highly recommend this place read more

I called to get an estimate to replace a charging port on a phone: I got the estimate, but also some friendly advice that a wireless charger might be a cheaper solution (it was). I greatly appreciate any business that chooses to be genuinely helpful even if it looses a sale. read more

Staff is lazy and TERRIBLE at communication. They completely broke my mac book pro when all i wanted was my battery to be replaced. I took it to another place to be fixed again and they told me that gen tech completely damaged certain parts. 0/10 recommend. SAVE YOUR MONEY read more

Fair prices, good communication and customer service...even lent us a phone to utilize while our repairs were getting done. It's refreshing to see an honest electronics business in the AV. read more

Great service! Had my iPhone 7 screen replaced and it only took about 15 minutes. I'm very pleased with the results and I highly recommend them! read more

I had my iPhone screen replacement here. It's very good and honest service! And charges are reasonable. Highly recommended this place.

They were very quick in getting my phone repaired, less than 20 minutes. The prices were on par with all the places I had checked out. The shop was clean and followed COVID guidelines. The employees were polite. read more

Bad service had to call sheriff on the place the. Guy was rude and would not give me my property