I had bought a used gaming laptop recently and noticed that it would overheat. Turns out the CPU was burned and on top of that, the interior of the laptop was caked in grime. Safe to say, I got ripped off. Raul, the computer tech, identified the problem and showed me the damage. read more

Raul made time for my hard drive upgrade right away. He offered fast turnaround, with the replacement SSD installed and my iMac ready for pickup in a single day. Unfortunately, in the course of opening up the iMac --which requires removing the glass with a pry tool -- the Apple was nearly sliced (see photo). I won't lie: I was mortified by the damage but also felt bad for Raul since clearly this is not easy news to break to a first-time customer. (I found AV Computer Repair on Yelp.) However, upon plugging in the computer the next day I found that the microphone was not working. According to Google, this is a possible "complication" of upgrades to an iMac. Upon taking the computer back to Raul, it was discovered that the kit I provided to Raul for the original work included display adhesive that wasn't pre-cut for the microphone on the 2017 iMac. (Most iMacs have the mic located near the iSight camera at the top, whereas this model and a handful of others locate it at the bottom of the display.) So it would appear to be that the company I bought the kit from sent the wrong adhesive and Raul didn't catch that it ran over top the mic. I was terribly nervous to take the iMac back for the mic repair because prying off the display on iMacs that use adhesive strips is risky. (Pry too hard and the glass will crack, at a cost of ~$500 cost to replace a 5K Retina display.) Raul took his time to open up the iMac and to remove the old adhesive to ensure cohesion (another risk is failure to prep the surface for new adhesive strips can mean the display falling off and breaking at a later date since the only thing holding it is tape). In the past I have done my own upgrades on Macs that are easier to get into (some are easier to work on because the glass is held on by magnetic clips, not adhesive). But in this case, neither myself nor my spouse wanted to chance this type of work. (My spouse actually works in IT but we needed someone who is comfortable repairing broken phones or tablets, in the knowledge that opening this iMac up would be more akin to getting into a phone or a tablet than your average desktop computer.) Although I was initially unhappy with the cosmetic damage and then the discovery that my mic didn't work, I count my lucky stars that everything is back together and there is no screen damage (main fear going into this job). Of all the possible accidents that could have occurred with the 2x task of opening this 2017 iMac up, cosmetic damage was by far not the worst outcome. In closing, I appreciate that Raul stuck with this and made things right. As a result, I am updating my review from two stars to four. read more

AV Computer Repair - A sliced Apple. :-( - IT Services & Computer Repair Near Me - Lancaster, California

Raul is very knowledgeable and trustworthy. I had a bit locker/blue screen issue with an HP laptop. It wouldn't let me perform a system restore or let me restore it back to factory settings. Rail was able to get it fixed for me. I well definitely bring any computer issues to Raul, in the future. read more

I had an issue with my computer where I would get a blue screen and was unable to access my login. I also had issues with my google chrome adding extensions that I was not adding. Called Raul and he offered to help me right away. Very professional, attentive, and accomdating. Pricing is fair as well. Thank you Raul for fixing my computer. I highly recommend going to Raul if you're having issues with your tech! Will be coming back in the future if I have issues again. read more

Suddenly one recent day, I got a blue screen which said there is a problem. Big frowny face. Followed by a couple lines of text that instructed me to boot up using other media. A restart seemed to fix it, but it kept happening. For the first time I called Raul and he said bring it in. Eventually he told me this PC's Win 10 Pro operating system does not want to be repaired. We discussed transferring data off. He added that there are a couple more last-ditch tricks he would try, and fortunately one of them worked. He got it to boot up and ran a Win repair routine. And it works great. All that for $99. What a bargain. Raul, welcome to my go-to-dude list. :) read more

Very helpful. Spent time pointing me in the right direction but wouldn't accept payment.

I had an excellent experience with the computer technician. Their professionalism, intelligence, and efficiency were truly impressive. They quickly resolved my computer issues with expertise. Highly recommended! read more

We almost dropped my son's laptop at Best Buy to wait 4 weeks and drop several hundred dollars. On a whim I called AV Computer Repair just to check. This awesome man told me to bring the computer in right away and fixed it in 40 minutes, charged me $79. I will be a customer for life. Excellent, fast, trustworthy service. Just wow. read more

I called because I was having an issue with my editing rig shutting down spontaneously and the person was extremely responsive and helpful. The person was very knowledgeable of everything I was saying was easy to talk to. read more

Great place they helped me fixed a problem with my pc nobody else could I've been running in circles about for months seriously these guys are the real deal!! Great customer service!! read more

He was the only service who would even LOOK at a printer. He tried to open it, but was reluctant to snap open a case that was never designed to be opened. (HP often designs products that are never intended to be repaired.) He immediately found me a replacement on Ebay that would cost less than a repair, and gave me this option... no charge! I paid him something anyway. We need to keep honorable business people like this "in business!" read more

Raul is like the perfect car repair mechanic - he's very good at what he does and his charges are reasonable. He's also often available on short notice. Yesterday I was having a minor problem with my tablet - he told me to come on over, which I did, and he solved the problem in a minute or 2, no charge, though I offered to pay him, which I would have gladly done. He's helped me in the past with more complex issues involving my laptop - I highly recommend him! read more

Raul knows his stuff. First of all, he works out of his garage but has a professional business setup and communication (e-mail, text, phone) was excellent. My aftermarket SSD hard drive crashed on my 2009 MacBook Pro. He was able to recover the data, order a new SSD hard drive, reload the most current OS, and get me back up and running. Best of all, he provided me with the invoice and description of the problem that I was able to supply to my renters insurance company and get the repairs covered. He dealt with me indecisively trying to figure out if I wanted to just buy a new computer or have him fix my old one. He patiently talked me through options and let me make the decision and then had a rapid turn around time. I would recommend Raul. If I need computer support again, I plan on returning my business to him. Great small business! read more

Raul very personable and understanding what your problem is. He was quick to repair and get my computer back to me. I highly recommend.

My screen broke and I urgently looked for places open to fix it. Thankfully Raul has his hours until 9pm and that was a huge lifesaver for me. I couldn't stand looking at a broken screen. I def recommend him for your iPhone needs and I did see he works on computers and other tech items. Prompt service! Thanks again! I hope I don't drop and break my screen but if I do, I def will contact you! read more

The hard drive in my son's laptop was dying a horrible, ugly death. I found Raul here on Yelp and saw all the great reviews, so I gave him a call. Raul was friendly and professional, and much to my relief, was able to look at my son's laptop right away. (My son is in high school and needs his computer to do his work, so time was definitely of the essence.) Right away, Raul was able to confirm that the hard drive was the problem and gave us some options as to how we could proceed. Raul was able to get my son's computer back to us that same day. I am extremely happy with the service Raul provided and the job he did. I would definitely recommend Raul for laptop repair! read more

Fixed my laptop in record time and also very considerate on the prices. Go there if you want A1 service.

He did a excellent job everything was as expected he was knowledgeable and experienced this was the second time I have used his services I am completely comfortable giving him my referral Great company read more

Fixed my problem fast and he's the most professional person and friendly knowledge about all things computer related. I will go back if I have any other problems. I hope not to see him ever again life without my tablet for a day and half was hell lol na but in all real he's the best. read more

So happy I found Raul! He fixed my laptop for me so quick. He is very knowledgeable and super polite! I will definitely be going to him for all my electronic needs! read more

The owner is a man of his word. He's helped me fixed my phone and when encountering issues. He takes full responsibility and goes out of his way to ensure 100% satisfaction. He is one of the best repair guys out here. read more

This is s relatively new, one man shop, low budget set up in a swap meet like place -Sol Plaza - at 1140 Commerce Center Dr, Lancaster, CA not the address on yelp- basically a bunch of small independent stalls in a big building. I cracked the screen on my iPhone 5 and didn't feel like paying $600 to get a iPhone 6 as my 5 - other then the cracked screen - worked great. I searched phone repair and found 1/2 a dozen + places in the AV - most were voicemail or nationwide outfits that advertise and sell the leads I left many messages but Chris was the only one to return my call-- as of a week after I left the VMs. Was quoted a reasonable price - $50, same as the place I'd used that messed up my iPad from eBay. I dropped the phone off and ran an errand and came back less than an hour and my phone was ready to go, good as new. Turned out he said my iPad was butchered: by the guy on eBay who used crazy glue- Chris said he could fix the iPad for $30 and have it in a day or 2--- which he did. All in all I'm pleased with and highly recommend this young guy-- he was trained by Apple and my phone is as good as new-- my iPad is still a little glitchy, but it's pretty banged up and far better than it was-- certainly better than spending $600 to replace it with a new one at this time. read more

Quality service! I support small businesses, but especially ones that stand behind their work. He was very timely and professional with his work. I would highly recommend him to anyone in our area. read more

Raul the owner did a great job in helping me with my in-home pc and printer. He was very professional personable and very knowledgeable. I plan to hire him for all my computer needs. Call him with your computer needs.. you will be happy you did!! read more

I had 2 iPad 2s - one black with a completely shattered screen that has been sitting around for almost a year and one white that had cracks along all of the edges from a lifelock cover. At the Apple shop, the price to repair even one is so high that I might as well buy a new iPad or get a couple of used ones off of eBay - thus why the black one sat for so long. Anyway, the two bad yelp reviews seem fishy (same syntax & spelling/grammar errors) because my experience with Raul & his wife, as all of the rest of the reviewers, was great. The PRICE was more than reasonable, but he offered a discount on top of that because I had two machines - awesome. Saved me HUNDREDS. He takes CASH or CREDIT CARDS @ PICKUP using the Square swiper on a phone - easy-peasy, The TIME was a one-day repair for both machines, which he actually fixed not only the screens on but a few other issues (vol button, sleep button, etc.) - awesome. SUPER QUICK - imperative for our homeschooling & our scheduled vacation a few days after. We had a lot of COMMUNICATION before I dropped off the iPads through EMAIL (he graciously answered all of my questions) & by PHONE after drop-off (he realized he didn't have a white screen in stock so offered a black screen to maintain the one-day turn-around or to rush order a white one to get it to me in a few days - went black for speed). Honestly, DROP-OFF was a bit of "Hail Mary" because the LOCATION was just a house with a shy woman answering the door (his wife) - no signs or anything. But I figured I could always grab my burly hubs & come back if need be, lol. She took my iPads & my info & had Raul send me a receipt via txt/email; I didn't get it for several hours, so I freaked out a little & called the PHONE NUMBER on the website - it went to a funky voicemail with another number (I assume he must forward the line to his cell or something), but fear not - he does eventually answer and/or call you back. He resent the receipts immediately & I felt better ;) PICK-UP was with his wife again - she's really sweet - so I never met Raul face-to-face. But that's OK. He kept me up-to-date with emails & phone calls. The REPAIRS were top notch: the machines looked new & I believe he would have done even more had they not both been pass protected.We have had absolutely no problems with the touch screen or any of the buttons he worked on; we have also had no bubbling or hairline cracks or LCD issues I hear some complain about after a 3rd-party repair. No complaints AT ALL. LOVE LOVE LOVE - we now have 2 iPads that have been working amazingly for a few weeks, even through our vacation with a couple of rough falls & we couldn't be happier. SUMMARY: great price, super fast, good customer service, terrific repair - AWESOME! AV Mobile Repair is now our go-to shop & I have/would/will recommend them with 100% confidence. Thanks, Raul!! read more

Awesome service Through Repair done on my iPad 2 Very pleased with turnaround time. Will do business again read more

The service was prompt, our experience was great very nice guy (Raul) helped my husband fix his work phone that broke on Sunday night. It was late when we called him for assistance and he was nice enough to take care of my husbands phone after his working hours. I would recommend AV Mobile Repair to my family and friends it's affordable and fast. read more

Amazing guy and great repair, he made my month getting my poor phone repaired. Thank you!

my iphone was fixed quickly Raul is very nice persogreat customer service good Communication very clean area read more

I'm thrilled with Raul and AV computer repair! A couple weeks ago my computer went dark and I contacted another computer person who told me it was for sure a new hard drive and it was going to be expensive. With this news I decided to upgrade from my 8 yo computer and went to Costco and bought a new one. Well, during this 2 week trial with the new computer I really didn't like it, I missed the ease of my old one and this morning decided to call a different company and found Raul here on Yelp and called. Immediately I liked the way he spoke to me and quoted me reasonable prices depending on what it was, to be fair he thought it might be in need of a new hard drive as well, so instead of him coming here, I dropped it off. He works out of his house, well, the garage actually, but don't be put off, it's pretty comfortable thanks to his wife that set up little tables and chairs. Within an hour or two I got great news, it just needed to be cleaned up and repaired but no new hard drive! I'm writing this review on my new/old computer that is super fast and feels like a dream and I got my money back from the computer from Costco, win-win! Raul is honest and knows what he's doing, his communication is top notch, he is my go-to for all of my future computer needs. I highly recommend him. read more

This is the best repair I've ever been to including Apple Store! It's a bit scary at first because it's a house and I kinda didn't expect that but over all he fixed the emergency phone I had in case I broke my main one and it worked out perfectly fine! read more

Terrible... I called Raul ahead of time to see if he can possibly take pictures off my LG G2 cause my phone just went black on me. He said he'll try its a 20 dollar fee okay. Dropped my phone and sd card off with his wife on Dec. 18 due to the fact he said he would be there and he was not. He told me he would keep me updated via email I never received an email I had to keep calling him. I went to pick up my phone Dec 22 and there's no SD card which had the rest of my pictures on there he said he would call his wife and call me back no phone call for 3 days. I've been calling him since he can't return my calls and he tells me today Dec 27, 2014 He lost it WTH what kind of business is this you don't keep in contact with your customer then you loose something that is priceless. I went to try and retrieve pictures and now everything is gone this is truly a nightmare. read more

My son shattered his iPad mini screen. I googled the closest place to get it fixed and this placed popped up. Very fast responses. Brought it in and it was done the next day. We are very happy and will continue to use him in the future. read more

Sunday morning.. dropped iPhone 5 and shattered the entire screen. I was searching for phone repair places nearby so I can get her phone fixed ASAP. I wanted to call a few places so I can get an estimate but already knew the average price it would cost by just doing research. AV Mobile Repair is the only business that answered their phone. They were polite, gave a good price, and was AVAILABLE! I do not want my wife's phone fixed tomorrow or in a few days, I want it fixed ASAP so these guys are available and ready to work. Dropped off the phone 30 minutes later. Phone was fixed in 20 minutes, screen looks brand new. No complaints here. If you don't have all day waiting around for your phone to get fixed, calls these guys. They take care of business so you don't have to waste your day trying to get your phone fixed. read more

I had a crack screen on my galaxy S4. I was in contact with him on a regular .He updated me on the part ,how long it would take once he received the part, he a great guy, a patient person to do business with. He called me once it was done, it took 3 days and he did a great john. I will use him for all my electronic needs. read more

Repaired my phone and left it like new , strongly recommend this place over any where else , honest, and good work !

AV Mobile Repair did an excellent job fixing my cracked iPhone 4S screen. What I like most was that he was very quick, and charged a very fair price to fix it . I highly recommend this company for iPhones . read more

I highly recommend Av Computer Repair. My experience was great he helped me fix my laptop when encountering issues and was very quick to recover it. He makes sure the client is 100% satisfied, prices are very reasonable. I definitely recommend for any computer or phone needs. read more

He fixed my wife's phone screen in under an hour, only charged a minor fee for labor, rest of the cost was parts. So happy on how fast and the quality this man does. He even recommends the best option for you if you DO have phone insurance, mine was too high, wife breaks her phone too often. read more

AV mobile repair recover data from my IMAC after the hard drive crashed. He did a great job and was very responsibly priced.