Rude employees. Wanted me to wait 40 minutes just for a screen protector. Offered no other…read moresolution.

I stopped by to pick up my free aluminum tumbler…read more Upon entering, I was greeted promptly by an associate. Informed me that if I'm there to pick up the tumbler to just press redeem and go get it. It was an easy one. Yay!!! Inside there were a few associates that were tending to customers. And some re arranging the phones and more. Private parking lot. Located beside Hawaiian BBQ.

I came in and was greeted by a man with tattoos who was busy with a customer. I asked how much…read morelonger he would be busy, to see if I I should leave and come back later. He responded with "however long it takes". I tried to explain why I asked but he went off on me and started cussing me out. He called me uneducated and kicked me out of the store. He claimed to be the store owner. Very sad if that's true based on my personal experience. Will not be coming back or recommending this store to anyone

Absolutely the Worst customer service I've ever had , chris was very rude to me after i told him i…read morewasn't interested with him only the reason I came in he was on the phone the whole time and didn't want to answer my questions after some time he tried to offer me pills I said I don't do that , this is very unacceptable behavior from this place ,0/5

They were super nice and fixed my bf's phone with no issues :) I 100% recommend them if your phone…read moreis having problems !!

My phone wasn't charging, so I brought it in to be checked. The technician found that the charging…read moreport was just dirty, cleaned it in a few minutes, and fixed the issue. When I asked how much I owed, he said there was no charge. I was very impressed by his honesty and professionalism. My dad recommended him, and he turned out to be a truly trustworthy and ethical technician.

I recently went to D and D Wireless in Lancaster near the Boulevard and had them checked my side…read morebutton issue that came from a botched repair from iPhone repair Lancaster/Mobilelink Communications (see picture below), and he discovered that they used the wrong kind of adhesive for cell phone repairs and some of the glue seeped down to the circuit connectors where side button is as you can see in the picture below. David from D and D Wireless corrected the errors made by iPhone repair Lancaster/Mobilelink Communications by cleaning the connectors and he also replaced the back cover which was damaged due to the wrong adhesive used all for free because he wanted to earn my business, and I am a now a very happy new customer. I will never return to iPhone repair Lancaster/Mobilelink Communications they are crooks, and I will be recommending my co-workers, friends, and family to D and D Wireless for their cell phone repair needs. David is very courteous and professional, and he is willing to help you to the best of his ability. He is truly the best cell phone repair tech in town, and I will always go to him for my cell phone needs. I will be taking my son's iPhone next week to repair a speaker issue!

Its a great place great service david and his staff go beyond to help you feel more comfortable…read morewhen making purchases or paying bill thank you

WOW WOW WOW! This location's staff is stellar. However, there is a particular sales agent who is…read moreexceptional. Her name is Lea! My sister got her first upgrade iPhone in 6 years, so this was a very special visit. To say Lea's proficiency, knowledge of product and plan policy was above average would be an understatement. She assessed the clients needs from head to toe. Then walked us through the best options to satisfactory. This was by far... THEE BEST customer service I have ever had in a phone store. Hands down. The overall staff was very on point. Great Job team T-Mobile. And Thank You Lea!

Ok. Let's get to it. The service is very poor…read more The wait times are even worse. And even scheduling appointments don't seem to work at all. Now let's get into the details: A year ago - Ish we went to file an an insurance claim on my son's tablet and they took our tablet and gave us a new one and shipped out our old one. The SIM card got lost somewhere and they had to email us one and then we had to take it back into T-Mobile have them install it. Now fast-forward our tablet again is still not working and will not hold a charge so we go in again to see about upgrading it or changing it or finding out what's going on with it now I came in on Saturday mid morning and they were busy and I expressed that I wanted to schedule an appointment for Monday for when me and my husband both had time off so that we can do more than just upgrade a tablet. We wanted to do a full upgrade on tablet's, phones, and watch. I spoke with a representative Angela, who was very sweet but in over her head. She went through some of the details with me and wasn't too pushy. After speaking with her and scheduling the appointment, she handed me her card and told me to text her on my way so that I wasn't being put in a holding queue knowing that I was gonna be on a lunch break. (Don't get me wrong I was not going to rush them to get this all done this was an informational visit to go over options and pricing) BEFORE selecting our new products. I would of course understand how this would need more time should we be ready to download install transfer everything. Now back to it: They gave me an appointment like I mentioned before I texted her 10 minutes before we made it to our appointment time we checked in with a young gentleman who asked why we were there explained we had an appointment at 12 and he said OK go ahead and have a seat so 10 minutes go by don't think anything of it. Maybe she's just on break 15 minutes go by, he came over and told us that we'll be after the next two people and I explained to him that I made the appointment for my lunch break for a reason and he continued to then asked me what was my purpose in coming in and it didn't seem like I was a priority until after I explained to him that there was gonna be sales (commission based sales) at the end of our appointment so at that point, he then decided to try and hurry things along and ask me how much time do you have left before you need to be going? I explained to him that I had about 30 minutes left and I needed 10 minutes of it to drive back to work so that I didn't violate. Another 15 minutes go by so now we've been sitting here for 45 minutes and my husband and I decide to stand up and start walking out and at that point that same young gentleman got upset and knowing that they lost sales. Not that my time was wasted, but you could clearly tell that they were there for the sales. (To the point I told him waiting here is not worth losing my job- because you can't do yours(everyone waiting seems aggravated and annoyed)) Now I understand things get busy and I understand there's only so many people that can help at a time but to not even sit there and tell me that the person that I made the appointment with wasn't even working today. It wasn't until I got home, that the phone number that the young lady asked me to text messaged me back apologizing that they messed up her schedule. Why would they not alert somebody that is on their book of business or have that person take over that Calendar day if they're not gonna be available. Not only that she then proceeded in trying to fix the situation after I told her I'm no longer interested in that location and that they've lost my business that she then provided her personal phone number which is a violation of her contract with the employment of T-Mobile and at that point I stopped messaging her and decided to write this post. I understand why she did it because she wanted to make sure that it wasn't on her as it was her employees or her coworkers or colleagues to have upheld the level of service that was expected. My review has nothing against her, but as the service industry itself if you're gonna make an appointment on appointment or tell the person right away if that appointment time is no longer available due to an unforeseen circumstances, don't try and hold them for the sale but Instead provide excellent customer service or don't even bother. My husband, and I will not be coming back to this location anytime soon, we will be driving too the Valley and visiting in Apple location.