Awesome. On and out in 10 minutes!!! Come thru and get out quickly and efficiently while you…read moreshop...

Have this guy 5 star but no longer went to get my batteries replaced only for it to mess up 2 month…read morein prob a bad battery or after market don't come here waste of time and money

Was able to get my phone fixed same day. Price was very reasonable. Definitely returning for future…read morefixes

Very transparent and great customer service!! 5 star service. Fixed my PS5 the same day and even…read moreexplain the terrible job that was completed prior to visiting Tech Surgeon Av!

My fee for fixing my phone screen was cheaper than any phone place I have called in the AV, SCV and…read moreeven down to Glendale. I appreciate the flat fee, and it was shipped quickly. It arrived on time, and the lady that ordered my screen replacement called me the day before it was anticipated to arrive, as promised, to schedule my time to come get it fixed. Once I arrived to the shop, she and the owner (who fixed my screen) were very polite, and very casual. My screen was fixed in less than half an hour, and works beautifully. The very next day, my screen broke again, so I do wish they had some kind of warranty or something - but it was totally my fault that it broke again. (Ive never broken a screen in my life and broke the one on this phone twice in a month right after getting it, go figure!) I was so happy with my experience I called about another phone, and they were very straightforward with me in saying that since my other phone and software was so old, just upgrading would be cheaper. I researched it and they were totally right. I appreciate their candor, rather than them just trying to make a buck off another replacement. I'm not sure why the other reviews are so negative at all. If i need another screen fixed, I will definitely come back with no hesitations. My friend even said she was happy she came with me, because if she has an issue she will definitely come here too.

Don't 3 weeks I forget the tech forgot to order we mailed it they forgot to mail it sat on bench 3…read moredays got lost in the desk just mail it back we forget to and fixed it mailed it forgot to mail nice guy but story changed 5 or 6 times

We went to the local Verizon store on 10th St. right across from the mall and have the best…read moreexperience I've ever had out of Verizon Store. Usually it's like filing a car but this man Christian was fantastic! I hope he gets a raise. He just really helped me and helped my son and my daughter-in-law and we left their very happy thank you, Christian.

I would've given this business five stars if they would have been able to give me change for a cash…read morepayment. I believe a business should provide change if you are able to make a payment at the location. I had to go to the bank two doors down which I am not a member of and thankfully a customer was able to exchange my hundred dollar bill for five $20 bill bills so then I could go make a payment at Verizon because they do not provide a change. Other than that super easy.

My phone wasn't charging, so I brought it in to be checked. The technician found that the charging…read moreport was just dirty, cleaned it in a few minutes, and fixed the issue. When I asked how much I owed, he said there was no charge. I was very impressed by his honesty and professionalism. My dad recommended him, and he turned out to be a truly trustworthy and ethical technician.

Nextgen can fix anything! I went to 3 different places in…read morethe AV to fix my Samsung Galaxy 6 smart watch and was told to take it to a Samsung provider because it could not be fixed. Nextgen was my last hope for same day service. It's now located in an upstairs building. The diagnosed it for free and confirmed the watch was not damaged and were able to seal the screen back on in less than 5 minutes. I will take all my tech gear here for now on. I'm one happy customer.

I called (661-266-4542) hoping to buy a phone for my aunt and put it on my plan for her to pick up…read more(She lives not far from this Palmdale store; I live ~300 miles away). I called a couple times around noon, and got sent to voicemail. Well, not actual voicemail, because the recording just said voicemail hasn't been set up. Seems like a bad sign for a phone store, but whatever, obviously not available to take my call. I finally get through to someone later that afternoon and explain what I want to do. Without answering my question as to whether it's possible, he asks for my phone number (which I give) and then my PIN. For whatever reason, I get a bad vibe. Maybe it's all the training I get at work to never share my password with another living soul. And though I realize I'm calling to do business about my phone plan, I just wasn't comfortable giving up my PIN; at least not while we're still at the planning stage. I explain that, and ask if there's another way to continue. No. (Boost, are you listening?) So then I think, well, I like my PIN; how about I change it to something temporary and then call back? So I ask the guy's name so I can ask for him later. No. At this point, he's mocking me--using the same language I used earlier about my PIN. And he's very clear that he won't tell me his name. So get off the phone pretty annoyed. But I move forward with the temporary PIN anyway. I call back 2 more times at about 4pm and get the same non-existent voicemail as before. I figure it's a sign to take my business elsewhere. I give up and order the phone online instead. You might be better off doing the same.

From the owner: Our business is to make our customers feel like they’re at home feel free to ask any questions they…read moregot concerns about their phones activations and anything they need to know on the new service which is Boost Mobile or their current service which is with us we’re really happy to have you guys

I am reviewing the Verizon store located on Trade Center Dr. It is surrounded by Lowe's, Wendy's,…read moreand Starbucks. This particular Verizon is a company store owned by Verizon. I have seen some reviews mixed with this Verizon store that concern another nearby Verizon store located next to Applebee's and Ashley Furniture. The other Verizon store is not a company store and does not share the same store representatives. I was in need of upgrading four lines on my account. The debut of the new iPhone 16 lineup was my queue to purchase upgrade phones. I attempted to use the Verizon website to place the order, but its shopping cart system didn't leave me feeling confident that everything was matching up. Additionally, I used the Verizon live chat to ask questions about the new Ultimate series of plans. Frustratingly, the chat agent was the least helpful Verizon representative I've ever been paired with. She gave me several incorrect answers. I knew I needed in-person help. Off to the Verizon store I went. The Verizon store is in a small shopping center that has plenty of standard parking. There are two accessible parking spaces. The Verizon store staff made a first great impression by immediately rushing to the door to hold it open so I could enter with a wheelchair. I was assisted by Verizon store rep Kevin. Kevin helped my family and I find the solutions we needed to accomplish my transactional needs. Kevin was knowledgeable about Verizon promotions, plans, professional discounts, and how to best place our orders to ensure they would arrive on time. My experience with Kevin is what the website and live chat could not offer me. The store had a remodel a couple of years ago. I didn't find the previous setup of the store to be completely accessible. However, the new setup includes several accessible elements such as an accessible height (lower) customer counter for people in wheelchairs and an online order pick up kiosk that has wheelchair height lockers on the bottom row. Though I hope the inside of the locker follows 2010 ADA Standards § 308 for minimum and maximum reach heights for people in wheelchairs. In this case, bottom shelf in the accessible labeled pick up lockers should be at least 15 inches above the floor so a person in a wheelchair can easily retrieve an item from within the locker. All of the employees seem genuinely engaged with the customers. I even saw the security guard bring a chair out for a person with a disability that does not allow them to stand for an extended time. This made me feel even better about my decision to patronize this particular Verizon store. Though it is unfortunate that not every problem can be easily solved by a store rep because of the nature of wireless phone contracts and upgrade terms and conditions, I believe the reps in this Verizon store do their very best to do right by their customers. I had to go back to the Verizon store the following day to change one of my upgrade phone orders to a different phone model. The staff had the door wide open for me to enter with my mobility aid even before I reached the door. That impressed me. Kevin again assisted me and helped me reach the best option to complete my change. He stood by and made sure I got exactly what I needed while I chatted on the phone with a higher level Verizon customer service rep that could do what I needed to be done. During my time in the store, I saw the store reps engaged with customers and making sure they left the store with full understanding and satisfaction. Thank you Kevin and the rest of the Verizon store team!

This store added a line that I did not order. My bill went up after I was told that my bill would…read morego down. When I asked them to fix it, they did not want to help. Seems like they just want to sell product and not back it with customer service. I had to wait an hour for them to tell me that they're too busy to help. Trying to get help online and over the phone is ridiculous, they just want to filter you through an automated system. I've been with Verizon 22 years but I'll be switching to a company with better service. Update Aug 18, 2026: I called 3 weeks ago and was told that I would be getting a credit for the line that I did not order in 2 weeks or less. That did not happen. I also cancelled one of the other lines and that did not happen, it's showing up on my bill again. Ridiculous wait times to speak with a live representative to try and get it resolved. I waited on hold for over 30 minutes and no one picked up. HORRIBLE customer service, a big waste of time and money.

Moved over from another phone provider to AT&T and had an issue with one of the lines in my plan…read morenot having service. Contacted customer support but they weren't able to help. Went in the store and the two guys that helped me were amazing! They knew the issue from the start and had a solution for it. Great customer service and super helpful

We was robbed! Literally!! Took my 84-year aunt into this…read moreAT&T shop to upgrade her ancient cellphone. She's been with AT&T for 20 years and also receives her home WiFi through AT&T. She's a longtime, loyal customer. After selecting a new iPhone we are told they don't have it in stock, but have a slightly more expensive model on hand. Ok, we take the bait and upgrade to the even more expensive model. I provide my credit card to purchase the phone. All good. Now, to activate the phone. The sales woman requests my aunts old phone to deactivate it before activating the new iPhone. We spend the next 20 minutes watching "Ritza" attempt and fail to activate the new phone. She tells us there is a "glitch" in the system and she can't activate our purchase. She says she doesn't know when the "glitch" will be resolved. Could take hours or days, she tells us. Seriously?! Forget it, we tell her. Cancel the transaction. We need a reliable cellphone immediately. An 84-year old senior living alone needs that vital communication option in case of emergency. The saleswoman cancels the transaction and then informs me that there is a $59 "re-stocking fee" for returning the phone. She refunds my credit card minus the $59 fee. So, we have no new phone but are out $59!! Oh, it gets worse. When the saleswoman attempts to reactivate my aunt's original cellphone she can't. There's a "glitch" in the system and she can't restore the original phone to function properly. So not only are we out $59, my aunt has no working cellphone!! Thanks AT&T. Absolutely outrageous. You'd think being a loyal customer for decades would be worth something to this business. Nope! Hey Verizon, here we come!! AT&T are crooks, plain and simple. Avoid this location at all costs.