Very transparent and great customer service!! 5 star service. Fixed my PS5 the same day and even…read moreexplain the terrible job that was completed prior to visiting Tech Surgeon Av!

Professional, friendly and fast service! They offered me great advice that saved me a lot of…read moreheadache and more importantly a lot of money on my trade in value!

My fee for fixing my phone screen was cheaper than any phone place I have called in the AV, SCV and…read moreeven down to Glendale. I appreciate the flat fee, and it was shipped quickly. It arrived on time, and the lady that ordered my screen replacement called me the day before it was anticipated to arrive, as promised, to schedule my time to come get it fixed. Once I arrived to the shop, she and the owner (who fixed my screen) were very polite, and very casual. My screen was fixed in less than half an hour, and works beautifully. The very next day, my screen broke again, so I do wish they had some kind of warranty or something - but it was totally my fault that it broke again. (Ive never broken a screen in my life and broke the one on this phone twice in a month right after getting it, go figure!) I was so happy with my experience I called about another phone, and they were very straightforward with me in saying that since my other phone and software was so old, just upgrading would be cheaper. I researched it and they were totally right. I appreciate their candor, rather than them just trying to make a buck off another replacement. I'm not sure why the other reviews are so negative at all. If i need another screen fixed, I will definitely come back with no hesitations. My friend even said she was happy she came with me, because if she has an issue she will definitely come here too.

Don't 3 weeks I forget the tech forgot to order we mailed it they forgot to mail it sat on bench 3…read moredays got lost in the desk just mail it back we forget to and fixed it mailed it forgot to mail nice guy but story changed 5 or 6 times

We went to the local Verizon store on 10th St. right across from the mall and have the best…read moreexperience I've ever had out of Verizon Store. Usually it's like filing a car but this man Christian was fantastic! I hope he gets a raise. He just really helped me and helped my son and my daughter-in-law and we left their very happy thank you, Christian.

They have HORRIBLE customer service at this store…read more The store supervisor, Kevin, initially helped me with switching my service to Verizon, and everything seemed to be going smoothly. Unfortunately, it now feels like the main priority was getting me to sign up for services rather than actually helping me afterward. The only reason I switched to Verizon was because I was told my previous phone company would be paid off. I have submitted all of the required documentation and have spoken with multiple Verizon customer service representatives by phone. Each time, I'm told that the issue will be taken care of and that they apologize for the inconvenience, but nothing gets resolved. Kevin, the store supervisor, submitted documentation when he opened my Verizon account so that I could receive my rebate card. Unfortunately, the paperwork was not submitted correctly. I have spoken with him multiple times and asked for assistance, but he was unwilling to help. He also refused to call customer service and submit the necessary information on my behalf. I was specifically told by Verizon's phone customer service that the store supervisor is able to assist with this issue and should be able to submit the required paperwork. Despite that, I was refused assistance. I have now been dealing with this issue for SEVEN MONTHS. Verizon has repeatedly acknowledged that there is a problem, apologized, and promised that it would be corrected, yet nothing has been resolved. I'm extremely disappointed with the level of customer service I've received both at this store and through Verizon's phone customer service. If you're considering switching to Verizon, please be aware of my experience and make sure you fully understand what you're being promised before making the switch.

They were super nice and fixed my bf's phone with no issues :) I 100% recommend them if your phone…read moreis having problems !!

My phone wasn't charging, so I brought it in to be checked. The technician found that the charging…read moreport was just dirty, cleaned it in a few minutes, and fixed the issue. When I asked how much I owed, he said there was no charge. I was very impressed by his honesty and professionalism. My dad recommended him, and he turned out to be a truly trustworthy and ethical technician.

I called (661-266-4542) hoping to buy a phone for my aunt and put it on my plan for her to pick up…read more(She lives not far from this Palmdale store; I live ~300 miles away). I called a couple times around noon, and got sent to voicemail. Well, not actual voicemail, because the recording just said voicemail hasn't been set up. Seems like a bad sign for a phone store, but whatever, obviously not available to take my call. I finally get through to someone later that afternoon and explain what I want to do. Without answering my question as to whether it's possible, he asks for my phone number (which I give) and then my PIN. For whatever reason, I get a bad vibe. Maybe it's all the training I get at work to never share my password with another living soul. And though I realize I'm calling to do business about my phone plan, I just wasn't comfortable giving up my PIN; at least not while we're still at the planning stage. I explain that, and ask if there's another way to continue. No. (Boost, are you listening?) So then I think, well, I like my PIN; how about I change it to something temporary and then call back? So I ask the guy's name so I can ask for him later. No. At this point, he's mocking me--using the same language I used earlier about my PIN. And he's very clear that he won't tell me his name. So get off the phone pretty annoyed. But I move forward with the temporary PIN anyway. I call back 2 more times at about 4pm and get the same non-existent voicemail as before. I figure it's a sign to take my business elsewhere. I give up and order the phone online instead. You might be better off doing the same.

From the owner: Our business is to make our customers feel like they’re at home feel free to ask any questions they…read moregot concerns about their phones activations and anything they need to know on the new service which is Boost Mobile or their current service which is with us we’re really happy to have you guys

I am reviewing the Verizon store located on Trade Center Dr. It is surrounded by Lowe's, Wendy's,…read moreand Starbucks. This particular Verizon is a company store owned by Verizon. I have seen some reviews mixed with this Verizon store that concern another nearby Verizon store located next to Applebee's and Ashley Furniture. The other Verizon store is not a company store and does not share the same store representatives. I was in need of upgrading four lines on my account. The debut of the new iPhone 16 lineup was my queue to purchase upgrade phones. I attempted to use the Verizon website to place the order, but its shopping cart system didn't leave me feeling confident that everything was matching up. Additionally, I used the Verizon live chat to ask questions about the new Ultimate series of plans. Frustratingly, the chat agent was the least helpful Verizon representative I've ever been paired with. She gave me several incorrect answers. I knew I needed in-person help. Off to the Verizon store I went. The Verizon store is in a small shopping center that has plenty of standard parking. There are two accessible parking spaces. The Verizon store staff made a first great impression by immediately rushing to the door to hold it open so I could enter with a wheelchair. I was assisted by Verizon store rep Kevin. Kevin helped my family and I find the solutions we needed to accomplish my transactional needs. Kevin was knowledgeable about Verizon promotions, plans, professional discounts, and how to best place our orders to ensure they would arrive on time. My experience with Kevin is what the website and live chat could not offer me. The store had a remodel a couple of years ago. I didn't find the previous setup of the store to be completely accessible. However, the new setup includes several accessible elements such as an accessible height (lower) customer counter for people in wheelchairs and an online order pick up kiosk that has wheelchair height lockers on the bottom row. Though I hope the inside of the locker follows 2010 ADA Standards § 308 for minimum and maximum reach heights for people in wheelchairs. In this case, bottom shelf in the accessible labeled pick up lockers should be at least 15 inches above the floor so a person in a wheelchair can easily retrieve an item from within the locker. All of the employees seem genuinely engaged with the customers. I even saw the security guard bring a chair out for a person with a disability that does not allow them to stand for an extended time. This made me feel even better about my decision to patronize this particular Verizon store. Though it is unfortunate that not every problem can be easily solved by a store rep because of the nature of wireless phone contracts and upgrade terms and conditions, I believe the reps in this Verizon store do their very best to do right by their customers. I had to go back to the Verizon store the following day to change one of my upgrade phone orders to a different phone model. The staff had the door wide open for me to enter with my mobility aid even before I reached the door. That impressed me. Kevin again assisted me and helped me reach the best option to complete my change. He stood by and made sure I got exactly what I needed while I chatted on the phone with a higher level Verizon customer service rep that could do what I needed to be done. During my time in the store, I saw the store reps engaged with customers and making sure they left the store with full understanding and satisfaction. Thank you Kevin and the rest of the Verizon store team!

How about creating a zero star option. ABSOLUTELY DO NOT DO BUSINESS WITH THIS STORE! There is NO…read morecustomer service. You get one excuse after another why the manager and district manager as to why they can't get back to you. Without going into details that brought me to this point, I will say this will escalate in an arena neither of them can manage.