WOW WOW WOW! This location's staff is stellar. However, there is a particular sales agent who is exceptional. Her name is Lea! My sister got her first upgrade iPhone in 6 years, so this was a very special visit. To say Lea's proficiency, knowledge of product and plan policy was above average would be an understatement. She assessed the clients needs from head to toe. Then walked us through the best options to satisfactory. This was by far... THEE BEST customer service I have ever had in a phone store. Hands down. The overall staff was very on point. Great Job team T-Mobile. And Thank You Lea! read more

T-Mobile - My Sis with her 5-Star Sales Agent. - Mobile Phones Near Me - Lancaster, California

See all

Ok. Let's get to it. The service is very poor. The wait times are even worse. And even scheduling appointments don't seem to work at all. Now let's get into the details: A year ago - Ish we went to file an an insurance claim on my son's tablet and they took our tablet and gave us a new one and shipped out our old one. The SIM card got lost somewhere and they had to email us one and then we had to take it back into T-Mobile have them install it. Now fast-forward our tablet again is still not working and will not hold a charge so we go in again to see about upgrading it or changing it or finding out what's going on with it now I came in on Saturday mid morning and they were busy and I expressed that I wanted to schedule an appointment for Monday for when me and my husband both had time off so that we can do more than just upgrade a tablet. We wanted to do a full upgrade on tablet's, phones, and watch. I spoke with a representative Angela, who was very sweet but in over her head. She went through some of the details with me and wasn't too pushy. After speaking with her and scheduling the appointment, she handed me her card and told me to text her on my way so that I wasn't being put in a holding queue knowing that I was gonna be on a lunch break. (Don't get me wrong I was not going to rush them to get this all done this was an informational visit to go over options and pricing) BEFORE selecting our new products. I would of course understand how this would need more time should we be ready to download install transfer everything. Now back to it: They gave me an appointment like I mentioned before I texted her 10 minutes before we made it to our appointment time we checked in with a young gentleman who asked why we were there explained we had an appointment at 12 and he said OK go ahead and have a seat so 10 minutes go by don't think anything of it. Maybe she's just on break 15 minutes go by, he came over and told us that we'll be after the next two people and I explained to him that I made the appointment for my lunch break for a reason and he continued to then asked me what was my purpose in coming in and it didn't seem like I was a priority until after I explained to him that there was gonna be sales (commission based sales) at the end of our appointment so at that point, he then decided to try and hurry things along and ask me how much time do you have left before you need to be going? I explained to him that I had about 30 minutes left and I needed 10 minutes of it to drive back to work so that I didn't violate. Another 15 minutes go by so now we've been sitting here for 45 minutes and my husband and I decide to stand up and start walking out and at that point that same young gentleman got upset and knowing that they lost sales. Not that my time was wasted, but you could clearly tell that they were there for the sales. (To the point I told him waiting here is not worth losing my job- because you can't do yours(everyone waiting seems aggravated and annoyed)) Now I understand things get busy and I understand there's only so many people that can help at a time but to not even sit there and tell me that the person that I made the appointment with wasn't even working today. It wasn't until I got home, that the phone number that the young lady asked me to text messaged me back apologizing that they messed up her schedule. Why would they not alert somebody that is on their book of business or have that person take over that Calendar day if they're not gonna be available. Not only that she then proceeded in trying to fix the situation after I told her I'm no longer interested in that location and that they've lost my business that she then provided her personal phone number which is a violation of her contract with the employment of T-Mobile and at that point I stopped messaging her and decided to write this post. I understand why she did it because she wanted to make sure that it wasn't on her as it was her employees or her coworkers or colleagues to have upheld the level of service that was expected. My review has nothing against her, but as the service industry itself if you're gonna make an appointment on appointment or tell the person right away if that appointment time is no longer available due to an unforeseen circumstances, don't try and hold them for the sale but Instead provide excellent customer service or don't even bother. My husband, and I will not be coming back to this location anytime soon, we will be driving too the Valley and visiting in Apple location. read more

T-Mobile is the worst wireless company highway robbery, hidden charges even after you pay off phones, then after I left they lied and said WiFi will still be on yet T-Mobile turned off! yea haters how sad because ppl should know switch to another company all T-Mobile saw me was a walking $$$$ my bill was $243 every month now it's $100 with internet!!!! yea T-Mobile is a lie and not happy and T-Mobile tried to have me stay after 2 years being with them finally left because T-Mobile kept saying we will lower charges but nope!‍ switch ppl because hidden charges even after I paid off two pro max phones how is that possible?? read more

This store seems to be getting worse with the customer service while they welcome you in the door easy to get on the list but then you wait and wait and if you interrupt to ask how long seems they talk down to you I had an income t tonite I've worked all day and need a replacement as we all know this can take an hour or 2 in my case it was over an hour I left my phone to go eat ca.e back and it said 3 more hrs I asked a young man named Daniel and he totally talked down to me as if I had a clue of his duties and procedures When I asked the manager he told me I was allowed to leave w the phone still organizing my apps wow Daniel really You couldn't take a moment and let me off the hook to go home just ridiculous and that not the 1st time they've had an issue w customer service at that store read more

Every time I visit this location staff is extremely friendly and helpful very knowledgeable have been able to assist me in my situation with my phone being a self employed person and running a small business is hard enough add having an issue with your phone and these people always help read more

All year's good service from this office until now the worst office now. I have never walk out without getting an upgrade! I have gone twice as the same girl can't help at all! I feel like is time to.change phone companies read more

Bought a phone 3 days the screen don't work and they say it's my problem. I got 360 protection and they deny to fix or replace. Don't go here........ read more

This now the third time I have come in to get a screen protector that I get billed monthly for. I have went in on different times and different days and have yet to get one! They always say 10 minute wait time. Then it's 20 minutes, 30 minutes and finally an hour and I have to leave. THIS IS ABSOLUTELY RIDICULOUS read more

I went in the T-Mobile store today with an charging issue with my Samsung s21 Ultra today. The service was very fast, friendly, and most importantly, professional. Less than a minute after entering the store, I was greeted by Jason. He suggested phone replacement warranty options. Then he quickly requested Monica assist with my issue. Monica kindly and patiently researched various options for me. She even updated my profile as I am the primary account holder. During her research she keenly assessed that the Belkin "superfast" charger that I purchased from their store two days ago might be the culprit that is causing problems after I noticed that my phone went back to charging normally when charged by their store charger. She was kind enough to offer me one of their T-Mobile store chargers. She even allowed me to keep the $70 Belkin charger and plug that I bought from them three days ago. read more

I went today the guy Jorge "helped me" and left halfway my service and Daniel had to finish Seriously Jorge should at least said oh this person will help u out. He left because I wasn't buying a phone. I was exchanging my phone, so I guess that wasn't important to him. I rate George one star managers need to talk to him. read more

Be careful with this store I went to add another line and the lady who was helping me added a second line without my permission! When I got my bill I notice there was an unknown line that I was being charged! This place need better management. It was the African American lady. Be careful. read more

I called this store for a simple question and I was put on hold for like 10 min and I know there not that busy I drove past them and no cars around just the workers standing around I don't know what's going on but management needs to step up because this is ridiculous read more

Just came in from Canuckistan (Canaduh) and needed a US sim and phone plan. Had trouble with my canadian card getting declined but Luis was very kind, patient and helpful. Great experience! Thanks Luis. much appreciated. Awesome welcome to my second home in California. God bless the USA!! If you need a phone or are thinking of switching providers go see Luis at T-Mobile across from Walmart in Lancaster. He'll treat you right. Great customer service and solid guy. read more

Be careful with this location. They'll tell you your service will be one price and when you get the bill it's double the price. Customer service, manager and salespeople then tell you there is nothing they can do to help you.... Just a warning to all to make sure you double and triple check the rate they sell you! read more

Ask for Adriana, she's literally the best. She made the process of changing providers super easy. Her customer service is top tier & her energy is a plus! Thank you Adriana!!! read more

This review is specifically for the HOME INTERNET. I live in a "high coverage area" and the signal strength says it's good! But... if you plan on watching anything via streaming service, expect CONSTANT buffering, lagging, and more often than anything else, complete interruption of Wi-Fi. I am constantly getting my signal cut, and unable to steam anything. During the day, the best you can look forward to is snail speed downloading, and loss of signal every 5/10 minutes. The ONLY time the home internet is good, is between the hours of 11pm and 6am. Which most likely you are asleep. My PHONE service, in the same area is awesome... but the home internet.... Don't waste your money. read more

First of all Norma C is a really great associate with T Mobile. She listen to our situation and help out with all of our problems we address her. I know in some cases people come in with problems or are upset of the phone services and make it difficult for one the handle it. So when I tell you that we came in with a very difficult situation and upset of the phone operators prior to coming to the store Norma handle our situation calmly and willing to help address the problem and went above and beyond to do so. It was our pleasure that she helped out and resolved to issues. Thanks Norma read more

Amber help us get to get into a new phone, she when out of her way above and beyond to help us . She was very pleasant and polite...

Amazing service! The customer service that Hector and Deric gave my elderly father was phenomenal. He is a disabled vet that only has half of his hearing, I called and asked if what was wrong with his phone could be fixed at this store. Hector assured me he would be well taken care of. And he was!!! He walked in and was taken in right away. They patiently helped him figure out his new phone and made sure he was satisfied. I would definitely recommend this store for those who are far away with older parents that need that extra time to understand their new devices. read more

it was my 1st time coming to a T-Mobile store in years. since I do everything now in days online. I was greeted nicely by Adriana. and She definitely took care of my issues. I rarely see this kind of understanding and nice service. 10/10 service. thanks Adriana. I would give this girl a raise if she worked for me read more

When we signed up for a non-contract coverage, they nickel and dimed us, Told us we have a special deal. But up to this point we are paying $50 a month more than quoted. we signed up last day of November switched over service and they told us we had to pay for a whole month. read more

The worst t-Mobil place I have been I cooled for the iPhone 12pro max they said (we have them in stock ) I got there in5 min they check me in take I'll info they still said yes we have them , after waiting 40 min outside in line we got to go inside to fill the paperwork and sorry we out of stuck....fuck them read more

Today my uncle bob needed some new service. Bob is a simple guy and doesn't know Technolgy. Moises took care of him. He had the best experience and Moises really went beyond the call of duty. Left Uncle Bob a raving fan of this spot. Thank you. read more

Amazing customer service!!! The manager and ricky are both amazing guys.... ricky was very professional and honest.... 10 out 10

If I could rate zero stars, I would. Horrible customer service! Eric is just awful. Went there just to be told they can't service me after being told on the phone they could. Complete waste of my time. read more

This store was great. I feel bad because I can't remember the names of the two gentlemen who helped me. One was "the new guy" and one was an assistant manager, but both were awesome! If you want great customer service, this is the t-mobile store to go to. read more