I came in on at 4:00pm 4/25/2026 I forgot the lady name I think it was Rosa something she work in the middle any way she was really nice helpful fast at help me set up everything. She really deserves a raise. read more

I rarely leave bad reviews, but this experience absolutely deserves one. On January 23, 2026, I was stopped in Walmart by a third-party Spectrum rep who convinced me to switch from Verizon Home Internet and port over four mobile lines, promising major savings. He even warned me not to listen to the Spectrum store reps. I didn't listen--and that was a mistake. After waiting three hours at the Spectrum store, the in-store rep told me the third-party rep "screwed everything up" and said he would fix it. I entered around 3 PM and was the last person to leave at closing. I went home with equipment that didn't work. The next day, nothing worked. I returned to the store and waited another 3.5 hours, only to be told I was still tied to Verizon Home Internet. After more failed attempts at home, I learned the "new" equipment I was given was assigned to another customer's account. As of February 9th, this was STILL not fully resolved. It took three tech visits to finally get internet and cable working. One tech spent over three hours at my home and was openly frustrated with Spectrum's own support. The mobile service has been just as bad. Only yesterday did my two iPhone lines finally work properly. Today, I was told the buyout promotion would only be $222 due to a "technicality" on a Verizon bill. They claimed one line only had three payments, ignoring the fact that the LINE is four years old and the phone was a replacement. The employees tried, but Spectrum's systems are broken. Spectrum Internet is solid. Spectrum Mobile is misleading and not worth the headache. DO NOT SIGN UP. read more

I would ding the company 1 stars for spotty WiFi services, and always using bait and switch promotion offers to entice clients. As someone who have been there client for 3 years, it's honestly disappointing how they treat their long term clients versus their new clients. Us long-term clients get the short end of the stick. But we already know how the spectrum company treat their customers, but this review is toward this particular spectrum location. Tell me why it took 50 minutes to receive service as a pick-up walk-in client. I had switched my spectrum earlier to have a higher GB, and therefore they offer a free modem that can handle a higher GB. I had requested a pick-up thinking it would be a quick 10 minute wait, but 50 minutes is outrageous. They have all their clients service the same regardless if you are here to pick up vs signing/updating your service. This has to be the most infuriating thing because I legit was only here to pick up, and did not need to speak to a customer service rep. I had seen other customers trying to sign up and that could take 20 minutes each, so imagine how frustrating it was. The staff works slow cause it took him 10 minutes to get the equipment and assign it to me! It would have been better for them to ship it to me; I should have taken that offer when the spectrum rep on the phone told me they could do that. Why I decided to pick up is beyond me now after waiting 50 minutes and 10 more minutes for the staff to let me pick up the item. Took me 10 minutes to write this review while he checked me out. I was so over it. Update: The staff forgot to give me a yellow cord (ethernet) to connect the modem and router. Had to call Spectrum to send me one instead. Guess I wasted time going to the store in person read more

Worst Internet/mobile phone service ever!! I am just super upset with myself that I locked myself into a contract by purchasing a phone on a plan , because they will offer the iPhones for a few hundred dollars less but no, it's a trap! The billing is terrible and confusing for someone who is not familiar, it's so generic. You will not understand because they don't break down your payment plan information , at least not with paperless billing. (I just ordered all my bills. Let's see if that shows a breakdown.) Why can't I tell from my bill wig at payment number I'm on and what the balance is left on my phone(s)? Why do I have to contact you to find this out? And Anytime you need something you have to repeatedly call Spectrum over and over and over and over again, as if we as a society, have time in our lives to call any business and play phone tag with the inadequate automated systems for a simple request. It's probably a ploy to stop customers from actually calling. I don't understand why they would take the undertaking of mobile when they barely have cable and Internet down. After three calls, I finally learned they do not offer lifeline services on a mobile services, but all of the other providers do. Like become an expert in one field before you jump into another. This particular site is super slow. At least the site off 10th St. seems to move a lot faster.! But if you're asking my advice, I say if you see the Spectrum door-to-door sales person don't answer !! There are far too many other competitive providers, out here to bother with this type of unsatisfactory (non)service . read more

Bad timing for this review to pop up. As of the last 2 months it's been great down only a few times but today it's been down all morning. They have cut through waterlines numerous times so we have been under an on going boil notice since they started installing in our area. But other than that the signal is strong. I will update once they get our area hooked up: read more

Horribly trained staff! Down right dumb people. 5 agents, 2 in store agents, 5 hours on phone, driving, and in store, to fix a stupidly simple issue. I moved within my high rise, simple, change my service from 404 to 1404! Could not complete the move without many issues. No sympathy, no genuine apology, and no common sense! None. Unfortunately, my building includes spectrum as a resident, or I would go back to ATT who I have my cell, and while I had there internet and cable, no issues!!!! At least my penthouse view made is enjoyable on hold with Spectrum. read more

Spectrum - My new view - Internet Service Providers Near Me - Lancaster, California

Long wait times in the store just to drop off our product! Please staff stores properly! There was no where to sit! The queue was 10+ people! Also internet was slow and super expensive! Not worth anyone's time or money!! read more

The internet is constantly going out and at the worst times! We've had them for years and it gets worse every year! We're going to go with someone else! read more

This company won't cancel. They keep you on hold forever so that you want to hang up. I can't stay on hold for 45 minutes. They also said I have to pay for 4 weeks even though I have already moved out because I called in after the bill was generated. That is so they can keep more money. Very greedy. Bad customer service. read more

I went to spectrum Lancaster to get phone service for two new phones but was told that phone service was not available unless you also got internet service. I don't understand how they can turn away business like this read more

Just "upgraded" to streaming with Spectrum. Was promised better service, lower cost. Xumo box. Blurry with all movement, awful. Customer service, chat only. They are sending another Xumo box. Refused to credit account. So stuck with crap. Have re install another of the same xumo myself or be charged another 65 dollars. Will probably end up coming out of pocket for a few hundred dollars more FIXING the "UPGRADE" read more

Im a disabled veteran that has most things on auto pay due to my memory. I realized I was paying $140 for basic internet for years. I decided to cancel and was assured I would not get a charge again. I got charged again today. I explained this to customer service. The offer no help, this was their explanation. Actually, since we do not prorate and we charge for the full month of service, even if it had been for 1 day we would charge the full month of service. Our billing system is set up in a way that we are unable to modify the billing range. read more

Spectrum cable is great as long as you never have to cancel their service. The customer service is uninformed and recite what I believe to be scrips. If your question is out of their perview then its buyer beware. Ultimately, it's the customers problem for not understanding and they take your money regardless. Please make sure you know when your billing cycle begins because you will be charged for the entire month even for being 1 day in your billing cycle. read more

The wait time is ridiculous, no urgency from the employees either. Had to wait an hour just to return old equipment.

I had spectrum internet for years. I wanted to see if I could lower rate. January 2025 I called spectrum and they said they could give me a deal with I termet ,TV andobile with all three for $92,31 a month. So I switched from dish and Verizon to spectrum. I got bill in February for $192.31 i called again and was told what I was told was an error and all three would now be ,$162.31 a month. I got bill this month and now I got bill for $162.31 for tv and internet and another bill for $62.30 for the phone. I called again and was told previous bills were errors. If i.knew thst I would never have changed services . Don't believe what they quote you as price. Make sure you have it in writing before you change. read more

Internet with TV is 200 no special promotions no cut off increases over time with hidden fees. Phone services and plans are good but I never got my sim card back or asked if I could keep my sim as it has personal information on it. There's no direct numbers to the location we visited read more

They're always out of stock. I wanted to speak to the manager but am always told she's in a meeting. Why not deal with the customer then go back to her meeting read more

I'm here to sign up for mobile service. Why am I on a waiting list of FIFTEEN people? I walked in with the specific intent of giving them money. I ended up waiting about 25 minutes. Ridiculous. read more

Met great people in line. Inside EVERY ONE WAS WONDERFUL . Very professional, speedy and friendly read more

I pay way too much money per month for my internet for it to be so slow and damn near unless. I want Spectrum to live up to the prices they set for their customers. I will be downsizing my package with them because the service to pay value is not worth it at all. Disappointing read more

I would give Spectrum -1 stars if I could. I moved locations so I returned the equipment and got new Xumo boxes instead. That was in November. Here is it January and I am still getting charged for the returned equipment. I spoke with at least 4 representatives and 2 Supervisors and they still cannot fix the problem. I constantly get automated calls from them stating they are going to shut my services off if I dont pay for the equipment. Spectrum sucks...I would not recommend them to anyone. And the Xumo boxes constantly go out when they are doing automated updates.. I do not understand why their customer service is bad with all the reviews they are receiving. read more

Worst internet service provider for gaming. The mbps speeds are decently consistent not bad by any means (8-900mbps) but that what we pay for, the ping fluctuations spectrum has drives me insane i play my game on NA-west servers, the server is located in los angeles literally less than 50mi. Away yet you would be lucky to get the 0-10 ping you should be getting at that distance from the server. Instead itll typically average 35-50 maybe even 80 sometimes which is what you would get if you played on east coast or even EU servers all the way from the west coast(2,000+miles away from those servers(35-50 is horrible ping considering the server i play on isnt even 100mi. Away.) Guys if your going to charge as much as fiber for your dog**** internet the least you could do is expand the nodes and give us a quality connection (fast connections are not always quality your internet is a great example of this) read more

Less than one star. The customer service at the store matches the customer service/tech support by phone and their internet service. It's just poor. We were just turning in equipment from cancelling their service, and we had to wait behind 14 other people who were doing various tasks such as buying phones, starting services, etc. SERIOUSLY? read more

I f I can rate the service I would never had went with them. I turned in my Cable box back on August 7,2022. And ask the lady cut off my Cable but not my internet. She said ok. Do you know Spectrum has called me 2 to 3 times a day even though my bill is due on the 16th of every month. So on Sat August 13,2022 I turned in the remote because I forgot to turn it in. So she says I put in the notes that u will be paying on the 19th why are y'all calling me so much. This sounds like harassment I've always paid what makes u think I need a bad rating on my Credit Score. read more

Spectrum - Well it's off on now I have to wait until Friday. You lucky I'm not going to block u on all the numbers. - Internet Service Providers Near Me - Lancaster, California

Just want to give a wonderful recommendation to Rochelle Routhier the customer service rep at Spectrum on Ave K in Lancaster Ca. She was very knowledgeable and helped me for all my needs. We need more service reps like Rochelle who cares about her customers. Great job Rochelle 5 st read more

Do not be fooled with the Spectrum mobile it's so many loop holes..." get 1 line free for a year..my bill kept going up and down...I spoke with Ted who called himself a supervisor horrible customer service...when I ask to speak to someone else he put me on hold for 1 hour never came back never called back...HORRIBLE read more

Overpriced will not give a extension fir 7 days.Charged me 2 months of thier garbage internet after I canceled it.Cellular service is garbage.I got directs tv cheaper.Go for tmobile better phone service ans internet that works lawless for $25 a month and direct tv is cheaper read more

If I could give zero stars I would. Called customer service to cancel my tv service that I added last year but never use. Service rep kept telling me I've always had tv and wouldn't believe I've never not had their tv service for a little over a year. Rep was rude and just wouldn't listen and kept telling me my internet and tv were bundled so that's why I was getting internet for 64.99 a month. I told her I've had internet with them for years and the promotional rate I was getting was over years ago but suddenly my new rate for internet is 84.99 a month. They are getting away with their outrageous business practice as they have no competition in my area and can charge what they like and increase to whatever they feel like. Hopefully T-Mobile or Verizon will come to the area soon and I can get rid of these highway robbers. DO NOT RECOMMEND!! read more

Seems every Sunday, someone down at the internet site trips over the power cord, takes awhile for them to notice and plug the cord back in. Not a joke, really. But you would think a multi million dollar company that wants to break into the cell phone market would be more concerned with keeping their internet service up and running every day, maybe a backup redundancy system of some kind? Can't wait to get anyone else for internet, I hear T-mobile is heading for 5G at a really good price... Mmm makes you wonder. read more

I was here to drop off equipment since I had cancelled. I had to sign in and wait with everyone else. Also, if you decide to get spectrum don't waste your money, they will charge you more. Horrible service with constant outages. Just avoid this like the plague. They also have 7 desks for help and only 2 employees. Just don't even consider spectrum. read more

Did not receive my old sim card back when i set up my phone they stated they couldn't find it and it doesn't hold information on it. No promos or deals TV is listed high read more

Very friendly and helpful people. Dee was very nice and saved me some money!! I will definitely go back to switch mobile plan!!

The absolute worst company ever, they lie, don't know what they're talking about, if I could give them a minus 10 I would. Never so happy to be rid of. read more

If you can go to any other spectrum store, do so! This location is the absolute worse! The ginger head lady with glasses is the rudest least customer centric driven woman I've ever met, I have no idea why she's customer facing. She has no desire to support customers and should be working in the back. I needed help with an account issue that spectrum caused and she did everything in her power not to help just because I wasn't new business! Steer clear if you want to save your time and energy from a bunch of bozos! read more

I was in need of tv service. I ordered it for a purpose. It did not fulfill my purpose. I told the I wanted to cancel. That I want a refund. They said I would have to call in to cancel service. I told them I don't have time to be on hold all those times for that amount of time. I also told them that I went into the store to cancel and returned the boxes. On the 23rd spectrum finally told me I was getting a $200 refund for their overly expensive service that is not fulfilling my need. Well I called them on Wednesday and spectrum informs me that my refund is denied. How are you all going to force a service on a customer? This is ridiculous! read more

I had to come on here and leave a review. My internet had been dropping for a few days so we asked to see a tech. Today they sent out a tech to my house and when I got home from work this is how he left all of my super expensive computer outlets/speaker wires completely hanging... he didn't even connect my outlets properly just enough so he could make the modem work. This is highly unprofessional and could have damaged my electronics. If anything starts acting up I'll be sure to know who to blame. read more

Spectrum - I have an area that this was sitting on but he just left it dangling mid air pulling on all my cords and cables - Internet Service Providers Near Me - Lancaster, California

Twice we have gone into there office and both times there were long wait times even though we could see workers just standing around

Don't trust these guys and specially the sales persons they told with everything it was $124.00 I got the geuss what it was at once 129.00 well yeah they told me taxes we ask the sales person with yes with taxes. Than I got my internet I couldn't make my simplysafe cameras work got the geek squad here they told me I needed a 5G and a 2G frequenc I spoke with Spectrum well the internet is new and choose his own frequenc I spoke with the sales person ok I will come over to fix it geuss what never came these guys are full of shit don't trust them he promised me channels I never got or I have to pay $12.00 Dollars more to get it . If you ever get a sales person with the name Eric Mendoza on your door don't trust him he promise everything but ad soon the deal is done you won't hear nothing from him anymore read more

This company is scum I have paid over $600.00 in fees for service I didn't order. This month a $19.99 for February 2021 never ordered read more

False advertisement, employee gives you one price for service you want and once everything is installed you don't have service you asked for. Called service dept, was told I have to go to the store... go to the store... Once I ask for what I requested initially it's going to cost more $40 more... the reason why I considered switching from a different company is because of the price I was told at first. That to me is false advertising to convince you to switch. read more