This was Verizon which is now Frontier Communtications
We were with Verizon for 8 years as a Business, in a residential area. Once Frontier no service took over, we were fine for 6-8 months, then one day my internet dropped, I called 2x spent over an hour on the phone each time. I replaced my old router with new router still nothing.
After reading over 5000 consumer affairs negative reviews about Frontier I decide it was time to switch to Timewarner Cable.
I bought a modem the next day my old Router was back to normal, I took back the new one I bought because I apparently didn't need one.
The guy at the at the help desk for Frontier never asked if they could send anybody out to see if I was having hardware failure here. He just said I don't show any outages Oh Well!
Now these guys who I never signed a contract with want $650 for early termination????
We only renewed once with Verizon in 8 years for hardware that's was installed in the beginning.
The package they were giving us cost $50 more for phone and Internet than anywhere else! Seriously? What savings? Now they want more money.
I hope Frontier gets it together because the really are the bottom of the barrel. Thanks Verizon for dumping us in this mess. read more