Just got our internet set up today by Rashad! He was so friendly and helpful. I have never had…read moresomeone in my house that was so respectful and polite! He knocked every single time before re-entering and explained everything before starting. He was very patient and made it a quick and easy experience. Definitely a 10/10 experience, thank you Rashad! Internet appears to be working and fast as well.

This service was a disappointment from the late installation through the service. They promised a…read morepaper bill and they only sent one after a phone call every month. It costs five dollars a month for the bill and they still could not manage to send it. The final straw was they made it impossible to talk to a live person about problems and my issue was not on the menu for automated calling. Even the chat feature on line was not available without a $40 dollar per month membership fee.

If therevis any connectivity issue, Supernet's staff is right on it, trouble shoots and fixes the…read moreproblem. They stay in touch letting you know the status of your service throughout the fix/repair! Great people & company to work with!

OH MY GAWD If it were not for John Aliso and Renee out of Palmdale CA.; the new adventure might…read morehave been a complete and total failure! I work as a foreperson for a land baroness out in the desert. We tried frontier which was a failure, then someone bragged about hugesnet being so great because they had 5G and then they in turn assured us that we needed their more expensive business class, and to make an extremely long and boring story less, as in "less being more" giggles, it became a tedious and dismal failure!! Then we found John Aliso and Renee at Supernet 360. Set up the appointment for the install, they came out, installed the new system of which DID NOT REQUIRE A DISH mind you. Based on microwave technology.......... Three words best describe our experience so far........ NIGHT AND DAY!!! Night being the DARK SIDE of things with Frontier and Hugesnet Day being the BRIGHT SIDE of things Supernet 360 Our system went down recently because of a Supernet 360 system upgrade. A call to John was made the wee hours of early Sunday morning.... By 8 AM that morning John responded and explained their upgrading and by the early afternoon, it was back up and running! Now this must be said, WHAT BUSINESS do you know that will make any response to your inquiry on a SUNDAY MORNING, let alone on any weekend at all but especially on any Sunday for crying out loud, giggles!! I give this service and John Aliso two thumbs up, and he certainly has my vote!!!

I am reviewing the Verizon store located on Trade Center Dr. It is surrounded by Lowe's, Wendy's,…read moreand Starbucks. This particular Verizon is a company store owned by Verizon. I have seen some reviews mixed with this Verizon store that concern another nearby Verizon store located next to Applebee's and Ashley Furniture. The other Verizon store is not a company store and does not share the same store representatives. I was in need of upgrading four lines on my account. The debut of the new iPhone 16 lineup was my queue to purchase upgrade phones. I attempted to use the Verizon website to place the order, but its shopping cart system didn't leave me feeling confident that everything was matching up. Additionally, I used the Verizon live chat to ask questions about the new Ultimate series of plans. Frustratingly, the chat agent was the least helpful Verizon representative I've ever been paired with. She gave me several incorrect answers. I knew I needed in-person help. Off to the Verizon store I went. The Verizon store is in a small shopping center that has plenty of standard parking. There are two accessible parking spaces. The Verizon store staff made a first great impression by immediately rushing to the door to hold it open so I could enter with a wheelchair. I was assisted by Verizon store rep Kevin. Kevin helped my family and I find the solutions we needed to accomplish my transactional needs. Kevin was knowledgeable about Verizon promotions, plans, professional discounts, and how to best place our orders to ensure they would arrive on time. My experience with Kevin is what the website and live chat could not offer me. The store had a remodel a couple of years ago. I didn't find the previous setup of the store to be completely accessible. However, the new setup includes several accessible elements such as an accessible height (lower) customer counter for people in wheelchairs and an online order pick up kiosk that has wheelchair height lockers on the bottom row. Though I hope the inside of the locker follows 2010 ADA Standards § 308 for minimum and maximum reach heights for people in wheelchairs. In this case, bottom shelf in the accessible labeled pick up lockers should be at least 15 inches above the floor so a person in a wheelchair can easily retrieve an item from within the locker. All of the employees seem genuinely engaged with the customers. I even saw the security guard bring a chair out for a person with a disability that does not allow them to stand for an extended time. This made me feel even better about my decision to patronize this particular Verizon store. Though it is unfortunate that not every problem can be easily solved by a store rep because of the nature of wireless phone contracts and upgrade terms and conditions, I believe the reps in this Verizon store do their very best to do right by their customers. I had to go back to the Verizon store the following day to change one of my upgrade phone orders to a different phone model. The staff had the door wide open for me to enter with my mobility aid even before I reached the door. That impressed me. Kevin again assisted me and helped me reach the best option to complete my change. He stood by and made sure I got exactly what I needed while I chatted on the phone with a higher level Verizon customer service rep that could do what I needed to be done. During my time in the store, I saw the store reps engaged with customers and making sure they left the store with full understanding and satisfaction. Thank you Kevin and the rest of the Verizon store team!

How about creating a zero star option. ABSOLUTELY DO NOT DO BUSINESS WITH THIS STORE! There is NO…read morecustomer service. You get one excuse after another why the manager and district manager as to why they can't get back to you. Without going into details that brought me to this point, I will say this will escalate in an arena neither of them can manage.

Here we go again with spectrum not working again on Feb. 25 2026 since 6:00 am til 8:00 cable going…read morein and out and freezing up again ‍ Spectrum needs to improve better Service with our cable .

The worst Customer service associate…read more I stopped there to add mobile lines Susan Riddle helped me first she told me no worries when u leave I will give you all your lines working . After I signed all the documents she told me are u ready to go I said why do I need my new lines working . She changed and said NOOO you need to wait or call customer service to activate your phones lines . Well I left I called 5 o 6 times customer service also terrible service. Few day later I stop at this store . Ari customer service associate helped me . With a completely bad attitude looks like I owe him something or asking for something free . Making short all of this I don't know why spectrum hired this kind of person. Now I understand why this store got bad reviews

Attention Hughesnet customers: You have a say in in who shows up at your home.. After beings strung…read morealong for two days by the assigned installer, hubby and I insisted on a different company for our repair. We were lucky enough to get DCS on our job. The job was done well and earlier than expected. Thank you Vicky! You have excellent communication skills. Thank you Pete! You did a wonderful job. Hey readers! Save yourself a HUGE headache and just ask for DCS outright.

We needed to have our Hughesnet satellite dish moved and aligned during the Thanksgiving holiday…read moreweekend because we moved our RV. Vicky, of DCS Satellite & Security, worked with us and accommodated our needs and schedule during a very busy holiday weekend. The tech who did the work for us was excellent and was very understanding when he had to return for a second visit due to our personal difficulties that day and to no fault of his or DCS's. I would recommend DCS Satellite & Security to anyone who needed their expertise. Their professionalism, courteousness, expertise, and customer service is tops!

These guys are great. After coming into work on Tuesday and finding that someone had broken into…read moreour building and cut everything in our Telcom room, including a crucial fiber link between buildings I started trying to find someone to repair the broken fiber. After numerous attempts to get someone to come out and fix the fiber I found Inifinity by a referral. Anthony was sympathic to my situation and even fit us into his already busy schedule. They arrived on time were super professional and fix the fiber quickly and correctly. I will be recommending Infinity to anyone who needs quality fiber services.

Infinity Fiber was a pleasure to deal with. From the initial contact, they were professional and…read moreknowledgeable. Anthony was very responsive to email, and they were on site quickly to help solve our problems. I would recommend them to anyone needed fiber work done.

We have used California Telecom in our office for the last 5 years. During this time we have always…read morereceived great service from both their support team and network. I have already shown California Telecom how much we love their services by referring another business to them who is now another happy customer.

I've been a happy customer for years. Service has always been prompt and professional and I am yet…read moreto have any down time. Much better than Charter and AT&T who I suffered with for years prior. I've referred several other businesses and they were also very pleased.

Always going down. They've stopped answering phones. Not…read morecheap either. Terrible that many have no other choice.

Have been calling them regarding poor service and no one answers the phone. This has gone on for 2…read moreweeks. It will be time to start legal action. Amelia Bucher