Went in today 8/20/19 10:30am, guess what? 20 people waiting on line. Only one staff is available. He called for back up and nobody showed up. Please have atleast 2 people at the front to help customer. This is frustrating! Wasting peoples time! read more

They have finally move out of the alley between BIG 5 & Well Fargo Bank and next door to Top Island Seafood Restaurant (out in the open like a really Business should). They tried to up their décor to match a Gucci store but for Pete sake it just a communication store keep it simple. Walk in the store and saw a line, people are confused about the check-in computer cause the reps aren't going to service you until you sign-in. I asked one rep how long has the computer been set up, he replied quite awhile..so why are there more language options to make it easier on the customers? They need to up their greeting or need some serious shots of coffee to wake up. read more

I ordered Charter Internet for my uncle's house for $29.99 per month for 12 months. We had to pay $29.99 one time fee for the installation but the serviceman arrived the next day and installed the cable in about 2.5 hours. This was blazing fast compared to the the AT&T Uverse plan I had that is 6 Mbps for $20/month, Charter's speed is 30 Mbps. The benefit of going Charter was that my uncle didn't have to wait for the modem and router to arrive if he would have gone with AT&T. Granted, Charter provides a free modem but they don't supply you with a wireless router but he had one laying around so it all works out. Awesome service! read more

Too bad I can not give a negative stars (-) otherwise this company will be the champions. Our router at home died and have not WiFi service, I called and in order for me to have it replaced it, Charter had to enroll me on a new service with an extra $5 dollars a month and have a service charge applied to have someone come over and changer and I have to buy the products from them, I was told by the agent answering the phone . Charter buys the routers from China for a few cents for a dollar, the product is theirs and this bad service is an extra expense annually. If they do this to the people of the City of Whittier with over 80,000 residents.... they are making something ill illegal here for sure. Monopolies have never been the right answer to anything. I will make this a cause on behalf of the citizens of Whittier. My rating for this company is NEGATIVE 80,000 stars. read more

Spectrum was good before and is not good now. My mobile phone cannot send email. I called Spectrum, different people gave me different answers for same question and none of them were working. One guy told me to go to Spectrum store to reset and trouble shoot my mobile phone. So I went to Spectrum Alhambra CA. First guy Chao pushed me away and said customer service does not want to work and send people to store. He told me to down load something at home. He refused to do it and claimed it will take 5 hours even I was willing to wait. He always asked a female Huang questions, so I asked Huang to help me. She told me that Chao has more experience and refused to help. I went to third person Michael, he said it was not his job. He told me to go to Apple store. I disagree and he refused to help me. Until this moment no one in Spectrum is helping. read more

I'll rather use dial up than go through this spectrum location. Customer service is out the door. Time to fire those people and train better ones. Gave me my modem and router, but didn't give me my cable box. Had to rush back to the store again, because spectrum couldn't activate my service without the cable box. Got the cable box on Saturday and try to activate my service, turns out the store forgot to scan the box which mean I have to go back. Went back on Monday to return my old modem and router. Were asking me for the cable box. I told him I never had tv at my old location. Still ask for it and I was okay I'll call Spectrum phone line and have this resolve. Asked him about the box they gave me that doesn't work because they forgot to activate it. Pretty reluctant about helping me and ask for my address. Told him it's in LA and he told me that he can't access my account because he can't access any LA spectrum account. I told him the guy that gave me the modem and router on Saturday, who conveniently just walked behind the store, was able to access my account. I asked him the reasons why he can't access it when he was able to? And he couldn't answer me and told me because it's in LA.... I told him to get lost and I called customer service. Spectrum told me that the people at the store should have been able to access my account.... IF YOU DECIDE TO GO THERE FOR ANYTHING, ILL RATHER GO TO SKID ROW AND LICK EVERY SINGLE HOMELESS FEET. DONT GO!!! YOU WILL THANK ME! *it was the skinny old Asian guys and chubby Asian guy with spiked hair who failed to help me. Chick with glasses was the one who failed to scan my tv box. Old Asian guy never has never met or have seen in his life* read more

Not a fan. Their customer service is lousy, internet outages occur often, I had an inane billing issue that they incorrectly insisted was the fault of my CC company (CC company kindly explained to me that they don't approve a charge then reject it the next day), and they raise their cable tv charges astronomically once you get out of that initial 12 month contract. I left them for DIRECTV and couldn't be happier. I live in Pas though so I am stuck with them for broadband... for now. The one positive thing for me though was I did like the Moxi interface that they use on their DVRs. read more

I hope there is a negative rating here. This company really sucks with its marketing team. The team is calling people ALL THE TIME despite the fact that I told them billions of time that I DON'T need anything else other than the internet service. In the past 3 or 4 days, they have been calling me NONSTOP!!!!!!!!!!! And finally, when I said please don't call anymore, they said well I can put you in a do-not-call list, but the processing time is 30 days. I said could you do it right now? They said well I can't. OK, after talking to the supervisor, I decided for right now I'll wait because he said he's gonna expedite the process. But I told him if I receive any more marketing calls in the future, I'll cancel the service right away. We'll see what's going on. To all the new customers that wanna try out the service, let the company put you in the do-not-call list if you don't wanna have my experience. Update: just called me RIGHT NOW!!!!!!!! Is it a complaint number that I can call??????? read more

1 employee to help their customers on a friday afternoon, 1 hour wait,, not even worth a star !! read more

Spectrum - 10 + people waiting and the dude is on his phone texting during and between customers - Television Service Providers Near Me - Alhambra, California

The worst service ever! About 2 dozens of people waiting and only 2 reps behind the counter moving at the snail speed. And the most ridiculous of all is the penalty for being a loyal customer is the forever price increase each year you're their customer. I guess that's also part of being a Dodgers fan... read more

Terrible speeds advertise 60mbps You get 5mbps if it works Support team are idiots Techs come out reset your modem call it good Still broken Going to re cancel them as after going away for a year and coming back for higher speeds it was a lie And support is even worse read more

Negative 1000 stars. Rudest customer service ever. I came here one time and the service rep said I could not turn in my TV box. This time I came again and he took it and didn't give me a receipt! Called the customer service number and they said I was supposed to get a receipt and didn't need to go twice. I asked the representative why he didn't take it last time and he just brushed me off. read more

I dont know what hell looks like but this is mine. If you want anything done just come in 45 mins before they open or else good luck it is like a DMV simulator. read more

Bad customer service the employees works here so mean never help you up should replace

I seriously have no idea where all the negative reviews come from, the only ones I understand is if you were getting a terrible connection. I've had Charter's internet service for about 9 years now and I've had them in Alhambra and Monterey Park. I usually have their upper tier internet service and it has been pretty rock solid. There were times when my connection got bad with either low bandwidth or major packet loss but the service reps on the phone always made me feel that they were taking care of me. As far as the reliability of my connection, it's been great. Of course time to time they do have their issues of equipment malfunction or maintenance but the up time is probably 99%. As far as the office behind the main plaze right behind Cali Mart is difficult to find but the only time I had to go there was to exchange my faulty cable box and the workers there were friendly and I guess I got lucky when I went because there wasn't a wait at all. Parking here is really easy if you know about the parking lot behind the main lot. The lot north of the plaza can get really packed at times but the south lot always has open spaces. read more

I can give all the negative & hateful adjectives to describe this service. The people are so mean and rude, the people need to go back to 101 training to learn how to respect your customer. Always want to trouble customers and make them come back and back and back. read more

Slow slow slow....there has to be a better way! Yes there is that's why I left! Did I mention they scam you with gift cards too? So inefficient here... read more

I pay x amount a month to not have internet or cable provided to me for hours randomly everyday. I shouldn't be paying for service that is not being provided to me. Very poor coverage read more

I don't even know where to start, but the CSR's that work in the Alhambra location are making Charter look really bad and I'm not sure Charter even care, which is even worse. The worse Customer Service I have EVER had, not to mention there were 6 other people waiting to be helped and all 3 employees are just standing around gossiping with each other. You guys should really look into the management for this store. I will not step foot in that store again. Looking for another carrier. read more

Would give them a 0 star if that was possible. Service is terrible. Waited to make a payment. The salesman that helped us said his credit card machine wasn't working after trying a couple times. Asked his co-workers on either side of him to help they were less than friendly to say the least. He said wait for someone else to help us. We asked for an apology and ........nothing. It appears we offended him for asking him to apologize. I hope Spectrum management sees this......thinking about looking for another provider read more

The worst .. super slow... 10 customers waiting and only 1 person working .. ..I would give 0 star for this location ... DMV walk in is way faster !!!! Don't come here !!!! read more

This is the worse customer service I have seen. The guy was telling me that it would cost me 150$ to settle internet in my new home with attitude, no eye contact like he doesn't care, writing a text message and eating at the same time. NOT PROFESSIONAL GUYS !!!!!!!!! WORK ON YOUR CUSTOMER SERVICE !!!! read more

Spectrum internet cable service has gone down time to time, sometimes restoring it when you reboot the modem. Other times it's a outage and were left without internet access for 1 or 2 days. Also, their prices are going up and up. The modem they gave me is unreliable. Unfortunately, they are the only one in my neighborhood for fast internet. The other one, AT&T, is painfully slow but is the only one that is affordable. Poor customer service just make things worse. read more

We came on Thursday night and had observed this office's operation for about 30 minutes. Being the ones who are able to speak and write Cantonese, Mandarin, and English, We agree with every negative comment we read here. Who is running this office? Why Charter has not done anything for so many years? I believe customers want to see someone who cares about them more than someone who can speak their language. Nowadays, just a cell phone's software can be the interpreter for something so simple. read more

This company wouldn't know customer service if they tripped over it. Frequent glitches in the cable TV service are surpassed only by their inconsistent (to say the least) Internet service. I can count on the picture freezing almost every time I'm watching sports; my Internet connection works about as often as shepherds in El Paso. The voices on the other end of the service phone are patient if you ever get that far. The difficulty with which Charter struggles to keep things powered up is at odds with the ease with which they shut things down...if there's any misunderstanding with the bill. Woody Allen once said "80% of success is showing up." With these guys, there's an 80% chance you're gonna get hosed. read more

Hi. I'm not rating the Alhambra office (but it seems as if it offers terrible customer service) -- I am rating the terrible WiFi connection and their ever-increasing prices. Somehow they lure you in at $40/month, before you know it, you are paying $60/month, then you are paying over $70/month for solely internet service. And the customer service reps on the (855) number are terrible! read more

Charter is by far has the worst customer service and technicians I've ever seen. Especially the technicians, they are the worst. I want to say these technicians are probably the ones that couldn't qualify to work for other Cable/Internet companies. I had multiple appointments for a tech to come out and fix the internet. I had 3 separate appointments scheduled. The first one, the tech came and said the problem is coming from the line going up to the telephone pole and I would need to contact the phone company (which was totally bogus). The second appointment, the tech didn't even bother to show up. And the last appointment, the tech showed up but didn't have the proper equipment so we would have to reschedule. By far, the worst service I've seen in my life. I promptly cancelled both by Charter Internet Service and Cable Service and went to Direct TV and and ATT U-verse. I had Charter call back multiple times to get my business back and offering me discounts but after my experience with them, I will never use Charter again in my life!!! And by the looks of their reviews, I see a lot of people feeling the same way! read more

I extremely ecstatic about how our society has progressed in the last few years. All the 5 star reviews are nicely if not perfectly written paragraphs with exact prices of services of their premium service and minimum service just to persuade us of the ideal service that the company can provide. This makes me feel incredibly secure, especially when the commenters giving these 5 star reviews are well educated on the contributions each service can provide for the entire range of needs! 5 stars for the Charter marketing department. Unfortunately, so long as a comment like 'we are a family of nerds. this service sux.' exists, that's just keepin' it real, son. Plus, I have the service and vouch for all the 1 stars. I'm OUT! read more

Another one-star rating. Charter! Take notice!! The guys in here have ZERO authority to help customers make an adjustment on your bill. Also, when trying to reach both the manager and the district manager NO return call! WOW. Don't expect a lot of going over and above to give customer service. They do just enough to get by and nothing more. I got some help with the Charter 800 number but these folks are awful. AVOID this particular field office. Even a threat of a legal letter since I work in legal didn't move them off the dime. There was ONE guy in here who really cared and helped the customers. He appears to be gone. you are SOL at this office. read more

I went to this location twice. I got two agents named LEONARD and an Asian guy. These guys knows NOTHING but cashier work in a blue polo shirt. Both times I went and all I got was an attitude response from them. How about some RESPECT for your customers, you dumb f#ck. They talk to you like you needed them to survive, or maybe there in they're PMS. Even cashier's at the fast food joints smiles every once in a while. read more

Wonderful experience with the technician who came by to install Internet. Internet right off the bat in WiFi was reaching the top speeds. An hour later, a quality assurance rep from Charter came to double check the first techs work. He found some minor problems that may problems down the line. He fixed them and noticed that I was hitting the highest speeds. I noticed a lot of bad reviews and was actually hesitant. My experience thus far has been five stars. Hopefully they keep it consistent... read more

Like all the other reviews about this location, their service is even worse than non-existent. All they do and know how to do is push responsibilities and waste your time. They literally told me to bring several things one after another, and after several wasted trips, goes "oh we can't do this at the store. You will have to wait a few months then call HQ" Trust me, this place is trash. Especially the dude with the scruffy beard and the pretentious "I can do whatever I want" face. read more

Not only rude customer service but also giving out wrong information. Customer service via call center is much better and helpful

This store is run horribly. As I write this, there are at least 30 people in the lobby and only two employees working the desks. Even with the two employees that are here, they seem to be alternating taking breaks every 10-15 minutes, so there are multiple stretches where only one person is handling the heavy flow of customers. I also just saw the employees call a customer's name, and then argue with her repeatedly that they weren't calling *her* because they were pronouncing her name differently than she does. They finally stopped arguing with her and asked to see her account info, which showed that she was, in fact, the customer that they were calling. All in all, this location is not only horribly run, but the employees are also rude and inefficient. Do better, Spectrum. read more

Literally, a person named Ysmael there is kind of racism, especially to Asian people. My family and I went there twice. For the first time, he urged the agent to solve our problem ASAP. For the second time, the attitude he showed was still urging us to leave as soon as the problem was solved. read more

Charter Spectrum is absolutely the worst "utility" service in the world. Internet drops of signal almost everyday. Reaching customer service is like running an obstacle course thru a nonsense phone system, then a "live" person goes thru the usual list of blaming the modem, router, or internal wiring when the only problem is their signal delivery equipment outside the residence. "Reboot" is their mantra and has nothing to do with the failure of their system. My electricity does not fail everyday. My water does not fail to flow everyday. My landline phone does not fail everyday. I don't lose natural gas supply everyday. Why is Spectrum service a joke everyday??????? read more

worst serve in the world. I don't why u show me the mad face. I just wanna pay my bill

I would not use them if I have a choice. Went into the store and returned my old modem for my tenant, but the rep increased my bill because I was renewing with them. From $45 to $69...what a rip off. I would not recommend anyone to use their service. read more

I give Charter one star only because I have to give it something. They lack any integrity or ethics. They are the bait and switch scam artists of the century. FIRST, I have been subjected to their predatory phone calls on a near daily basis "offering" me phone service. They attempt to appeal to my being female as a reason for getting said service. I need to protect my family in case cell service is out. When I say I have no intention to get phone service, the pusher decides to say, "Well, when you decide you care enough about your family's safety, give us a call." The audacity, quite frankly, they cannot offer "safety" if their lives depended on it. The phone service is dependent on the Internet and cable connection which is ALWAYS OUT. They offer the opportunity to use your iPad and smartphone to schedule shows on your DVR when you aren't home. The only catch is, they don't offer the cable box that they boast about in their commercials. Bait and switch. Get you to go for their service because of the bells and whistles they advertise in their commercials in your area, THEN, when you attempt to use that service, you are told it's not available in THE LARGEST ENTERTAINMENT MARKET IN THE USA. Really?! And...the search feature is absurd. When I want to watch Star Wars for example, I can't just type in S-T-A-R to narrow the search. I have to select S. Then scroll through literally hundreds of shows starting with S in alphabetical order until I find it. Then, I can attempt to select it, HOWEVER, there is no telling what time it's for, what date it airs. Or which channel the HD or the basic channel. Didn't know how many shows start with S in English, Spanish, Armenian, and Korean in Los Angeles!! Since then, I haven't turned on the box. I am quitting my abusive "relationship" with this sorry excuse for a company after less than a month because of its unethical business practices, and lack of any integrity. read more

Called Spectrum in this area. It would seem they make things difficult on purpose.