The owner Lisa is rude and we got screwed over!!!! DO NOT RECOMMEND! We used the Groupon and still paid $430 for 3 & a half hours. An hour of that was their movers who got lost, but we got charged for it. They broke a leg of our dining table as well just terrible! read more

I received an email week before scheduled appointment to confirm date and time. Today, Received a call from Scott to provide an ETA. Scott & Carlos arrived at the ETA. Both and Carlos are friendly and professional. The process from pickup to delivery was a smooth process. I would use Soft touch and recommend their service. read more

They emailed me months later saying that the claim was denied because there is no damage to my dresser. Once I move my dresser the leg will pop out because it was broken by their mover , who tried to leave without saying anything. They had the chance to do the right thing and they refuse to. I even said I would give them a second chance if they gave me money off my next move and guess what? They ignored my email, hung up on me and blocked my phone number... they have low prices but it's not worth it.. I promise you. STAY AWAY! read more

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I was referred to use this service from a friend of mine and huge mistake and her and her family will no longer be using them as well due to this incident. This was my very first time using a moving company and never again will go with them. My coffee table was damaged during the move and they are unwilling to pay for the damages THEY CAUSED, they can only refund the price it costs to get it from my old apartment to my new apartment which doesn't help me with a new coffee table in any sort of way. When the mover Rick saw the damage he stated "I didn't do it the other guy did" and I was like "Ok...". AND it's pretty unprofessional when the movers find out what you do for a living and the last thing out the door they say is "So when can we ****?" and in return I stated "I don't just do that with people?" and they left. So unhappy and highly do not recommend. I just want my coffee table that was perfect to be fixed but now I have to go buy a whole new one out of pocket due to this company :) Thank you! read more

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Called to complain to management about the size truck they brought to a move, the manager screamed at me then told me the items will be left in front of my apartment. They put them on the street. As my 8 year old daughter is crying and they're throwing the items out of the truck they look at her and say have fun and leave. They then later returned because I had to call the police since all of our items were not returned. Zero stars would be way more accurate because I just don't know how a business can do that. They can say whatever they want in their response to sleep at night but their behavior is unjustifiable read more

Soft Touch Moving & Packing - Movers Near Me - Phoenix, Arizona

This is an All Star team. If you have delicate items look no further. They arrived on time, took care in packaging what needed packaging and got the job done. I was shocked at how well they fit everything into my storage unit. Locally owned is the way to go. Looking forward to calling them up on my next move. read more

Soft Touch Moving & Packing - Movers Near Me - Phoenix, Arizona

We just recently used Soft Touch Moving & Packing to our move from Arrowhead area in Glendale, to near Biltmore area in Phoenix. They came between the times that was stated, and they moved fast! Gavin & David are the guys who came by. Gavin & David were both professional and quick! They made it looked so easy. They did the whole entire move in a span of two hours!! Mind you, we had most of our packed boxes downstairs for our one bedroom apartment and had mostly heavy furniture left on the top floor. But they also had to drive about 20+ miles to get to the new place. I couldn't believe how fast they were moving!! Next time we move, we'll definitely be using Soft Touch Moving Packing!! read more

Highly recommend! I would definitely use them again, and again! Absolutely the best movers ever! Scott and Alexander moved some valuable & extremely large items for us including a large collectors edition O'Keefe and Merritt aristocrat oven (which probably weighs near 1000 pounds), large GE monogram side-by-side stainless steel refrigerator, and an extremely heavy, very large dining room table. Every item was moved with no damage to the item or our floors or house! In addition to that they are both very nice guys & really pleasant to work with. read more

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Jourdy and his other two crew members did an awesome job helping me to move from an one bedroom apt on the third floor to my new house. They carefully wrapped my furniture and made sure they didn't leave any marks on the door frames. They moved everything very efficiently. Their truck is big inside but all the packing materials (blankets, etc) are all very well organized. The whole job was done under three hours which was very impressive. And they didn't leave any trash at my place. I really appreciate their hard work carrying stuff down from the third floor with no elevator. I highly recommend this moving company. read more

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This was the 2nd time using Soft Touch... my first experience was extremely professional. However, after my recent move I highly discourage anyone from booking with them and I would NEVER use them again. My furniture was damaged as well as the walls moving my furniture out. Not just paint scratches, but large chunks out of the walls. When reaching out to the company, they offered small compensation (amounting to hardly nothing compared to the damage their movers did)... but then they never followed through in actually crediting me back and stopped answering emails. DO NOT HIRE THEM! read more

Mario and Robert assisted me with a move this week from one third floor walk up to another one a couple towns over. They were quick and professional. I ended up losing my keys and while i was trying to find them, they already had everything up at my new apartment door so when i found them, they were able to move everything into the apartment quickly. Great team read more

Great customer service! They arrived 15 minutes prior to scheduled time and ready to go. Friendly team of guy's and they answered all our questions. All of our furniture was wrapped and well taken care of. As most people I hate moving but, the guy's were great and we had fun. Keep up the great work!!! read more

A huge thanks to Scott, Jody, and Darvel! These guys made moving SO easy. They were very professional and knowledgeable. They showed up on time and were very quick. They made sure to protect all my furniture very well and got everything to my new apartment in great condition. I will definitely use Soft Touch Moving again in the future! read more

Soft Touch Moving & Packing - Movers Near Me - Phoenix, Arizona

soft touch... more like rough handling customers!!!! lisa or whomever the rude lady answering the phone is sounding like a karen (she caring about the wrong things). i saw in review by several ppl that the service is rude the most recent said a customer said ok i got you i know where you work. how tf does that mean a threat? that can simply mean they went online and reviewed you. dont waste the phx police time b/c yalll have horrible service. i have seen several complaints who said the customer service rep im assuming the lisa lady talks over potential customers. yall need to fire her. its clear the positive reviews are thee b/c they were offered a discount off their service. after reviewing these reviews it sounds like they do not like the groupon buyers but why offer your services there? soft touch are attacking potential customers because they are expressing their experience. this is unprofessional behavior!!! soft touch is far form soft they clearly break furniture and beat on keyboards. do not use this service. these ppl are keeping your card information. sounds scammy!!! this company is not accredited by bbb and has an f as their score. save your time ... they are rude. i just saw a video review and they were extremely rude to the customers because they wanted to come to the customers house earlier when they had a scheduled/designated moving time/appointment. they did not want to honor their initial pick up time. soft touch is far from soft clearly have horrible service!!! beware i would give no starts the customer service is rude. read more

The most laughable about this company is the name. There's nothing soft about their moving service . They have very unprofessional movers, and office staff. When I tried to dispute the time being charged, the mover kicked and broke my table. Naturally I called the office to complain and I was treated with the outpost disrespect, being accused of lying and offering no retribution for my purposely broken table. This business in not accredited by BBB and has an F failing score read more

5/12/21 Where to begin.... Start off not so great. The wait however was well worth the service!!! The truck "HUGE" spotless, which in my book says a lot, as I sigh in relief, shows up finally. 2 gentlemen movers jump out knowing I'm probably not the happiest camper on the block and within minuets of introduction, very clear, meaningful and sincere apology, Rick & Rob had me smiling ear to ear. Rick's experience with people, his job (I believe 15 yrs), the furniture (cares about each individual piece as if it was his) and working with his team was outstanding. I had two drop off points and we literally went through each piece of furniture and decided where and when each piece should be loaded for organized, time saving and protective measures. Rob, not as long in the biz, was spot on and excellent with his people skills as well, as he took in short cuts (totally making sense), safety measures (hand positions and such) from Rick and only having to learn once! I am so impressed with this team and the company that stands behind them! I urge anyone moving and any Realtors who have clients moving in or around AZ, and these days its a constant, to use no one else but SOFT TOUCH MOVING & PACKING! Thanks again Rick & Rob and Kim (I believe that was the office Mgr)! Jackie & Bobby read more

They were great. Fast and took good care of my stuff. Look for their Groupon. I would surely use them again. Thanks guys!!! Thank you Scott and Michael!!! read more

Soft Touch Moving & Packing - Scott and Micheal - Movers Near Me - Phoenix, Arizona

Great experience! Rick, Tony, and Joe were an absolutely pleasure to work with. They were on time, quick, meticulous in how they wrapped all of our furniture and took great care in moving every item. This is the second time we've moved with Soft Touch and are pleased to recommend them to anyone looking for an excellent moving experience! read more

TI paid to be packed And moved to my new house. 4 guys came in to my house and refused to take even packed boxes. All they took was the large furnitur. I don't know what I paid for but DO NOT TRUST THIS COMPANY. they took my dining room table but left the leaf in the old house. I have to now spend money and my health (after surgery) and move everything myself. Save yourself the heartache, money and do not do bossiness with Soft Touch Moving Company! read more

Alexander, Jeordy and Jose have been amazing through out this stressful process. They took care of my furniture and house better than I even expected (my previous moves didn't go as smooth). Only thing I have a complaint against is that Jose didn't want to join the group selfie Would recommend soft touch moving to my family and friends on any given day. Thank you Soft Touch!! I have to say this was before I went to my previous place to clean up and found lots of items left in my apartment. They moved tons of my stuff I am not sure why they left lamps, and extra clothes. Unfortunately I am taking stars off as I wouldn't recommend them to my family and friends. This was just sloppy work in the apartment they packed the stuff from read more

Soft Touch Moving & Packing - Movers Near Me - Phoenix, Arizona

Great moving company. The guys showed up 15 minutes early and busted their butts the entire day. The moved our 2 story house in north Phoenix down to Arcadia in 5 hours! The only reason I didn't give 5 stars is because they broke a foot off of one of my living room tables. They said the company would contact me within a day or two about coming out to fix it or replace it and I haven't heard anything and it's been almost a week. read more

Soft Touch Moving & Packing - Movers Near Me - Phoenix, Arizona

Fast, Professional and Stress Free! Soft Touch movers were on time, protected my home, and they were fast! Everything agreed upon upfront was honored, no last minute, surprise fees. Most important to me ... they are professional and friendly. Good customer service is rare these days and my move was not that easy either! Get the Groupon! I would definitely recommend! read more

Soft Touch Moving & Packing - Movers Near Me - Phoenix, Arizona

This has been the best move I have ever had and it's all thanks to Soft Touch! I have moved probably 20 times over the past 15 years and have never seen a company this efficient and professional. Scott and Alexander were very communicative, showed up on time, and were friendly! Not one item was damaged or scratched. Would highly, highly recommend to family and friends! read more

Soft Touch Moving & Packing - Movers Near Me - Phoenix, Arizona

What a great experience!! These guys helped me move a few months back to a storage, unit until I found my forever home. Today was my big move to my forever home and it was so incredible how much care they took with everything they were doing. Scott and Jose are a team to be reckoned with!!! Scott remembered pieces that I had from the first move and how to handle some very special items from months ago... I can't say and enough good things about these guys and how they handle your move!!! read more

Soft Touch Moving & Packing - Movers Near Me - Phoenix, Arizona

This company is horrible!! They doubled the price at the end of the job, fraudulently said they would return the "required" and extra $10.00 charge they surprised us with for plastic to cover the mattress for moving IF WE WROTE AND SENT A POSITIVE REVIEW, and let them take a picture of the review [so we couldn't rove or edit it ...blocked editong]. Moreover, they left an huge desk _ that they couldn't fit through the office door--in the MIDDLE OF THE HALLWAY, blocking access to another room, and making it difficult to squeeze through into the office room. Furthermore, they charged another $500.00 dollars-in addition to the $500,00 we had already paid at the beginning of the move. When we called, to try to get some - any- kind of help that was too.big for a doorway, a woman,and later a man joining in,began literally screaming at us,and hung up on us. I think horrible is too weak a word to describe our experience with Soft Touch Moving company!!! Do not use. An afterthought-they broke a couple smaller.items which we discovered while unpacking too. The response to this review is a Lot of Lies, misconstrued and untruths. We paid in full, we're hung upon on when articulating that there was no need to swear or be so nasty, etc., ad nauseum. I will not waste my time read I ng or responding to such lies and distortions any further. Neither should you.​ read more

One of the best moving experiences I've ever had! Scott and Alex helped me move and did a phenomenal job. They were super friendly, took good care of my belongings and moved everything in a very timely manner. I will absolutely use them again and would recommend them to anyone who needs movers! read more

Soft Touch Moving & Packing - Movers Near Me - Phoenix, Arizona

I agree with all of the reviews that have said Lisa is the reason not to use this company ever. I would never entrust my family's belongs to a company that is managed by someone who is so rude and ignores the contract language. I spoke to Rachael to schedule my family's move. I explained that I was not comfortable putting in writing my credit/debit card information. She said I could just send the Groupon voucher number and pay the rest over the phone the next morning. The next morning Lisa called and said that my contract was void because I did not give my card information. I explained my conversation with Rachael. Lisa essentially said she outranks Rachael and I have to give her the card information in writing. When I told her the contract said I could pay cash, Lisa said she was going to just cancel the move. That was fine with me but I asked her why she is demanding a card when the contract said that using a card would add 4% and that we could pay in cash. She just was snotty and said that the contract also said they would charge the card (which does not contradict the language--if you give a card they will charge it but you can also pay cash). Lisa ignored the contract language and was flat out rude. If they won't abide by their own agreement right in the beginning, I would not trust them to move a shoebox for me. read more

These guys were awesome! The communication from the first call to the last box dropped off was excellent. They are thorough and want to make sure you are setup for a successful move. On the day of the move the guys called with plenty of notice that they were on the way (about an hour advance). They also called when they were 15 min away. Once they got to my house they talked with me to confirm what I wanted moved and how. Then started moving right away. I had 2 hours to move a 1 bedroom from phx to tempe and they did it in an hour and 20 min! Such a great group of guys- all very friendly and welcoming. It was like moving with friends! Thanks so much, Soft Touch! read more

Soft Touch Moving & Packing - Movers Near Me - Phoenix, Arizona

March 1st, 2021 I just moved into my first home and I worried moving because of the amount of things I had. Soft Touch Moving and the gentlemen Rick and Tony really made my first moving experience a wonderful one. Definitely using Soft Touch again. Thanks Tony and Rick. read more

An outstanding job with moving our furniture. They offered a professional and pleasant experience. They were very delicate with all of our items moving them out and back in to our new place. They worked diligently to complete our move within the time frame we had paid for. I would highly recommend Soft Touch Moving and Packing for any of your moving needs. read more

The 4 gentlemen that came to help me move were fast, efficient, careful and helpful. Best experience with movers ever. I moved from Goodyear AZ to Scottsdale and it was a long day for us all. These guys never stopped working. Thank you all. read more

Joe, Adam, and Tony did an awesome job moving all of my furniture and boxes from a garage and 3rd floor apt bldg, they were very accommodating. I only signed up for 3 hours but they needed an extra hour however they worked pretty darn hard and didn't stop. Super professional and careful with my things, will definitely use them again. This is my 3rd time using this company and they've done an excellent job in all of my moves. read more

Looked around for quite some time for an affordable yet reputable company. Came across the Groupon for Soft Touch for a great price. Basically what I did was just have them move the big stuff for me: 3 bedrooms with beds, bed frames, and dressers, 2 living room couches, coffee tables, TVs, TV stand, dining room set, patio furniture, etc. My rule of thumb for moving is this: If you need more than one person to pick it up, give it to the movers. Small boxes and kitchen stuff (not appliances) you can pick up on your own aren't worth paying that extra hour of work unless you are just incredibly lazy. The Groupon does not include the trip fee, so expect that charge of a little more than $100, but other than that there were no additional charges. I did give them all each a Visa gift card as a tip (read online not to hand a tip to the main person but each mover individually...figured with a gift card there's no way a manager could take it. Bought the gift cards a couple days in advance, but after meeting the team I think they would be fair about a cash tip). The team was incredibly nice! I can't believe they work in the summertime with this heat and do SEVERAL moves a day... I give them so much credit! I got the Groupon for 2 men and 3 hours. They actually showed up with a 3rd person which was nice because I don't think I would have made the 3 hr window without her! I have used 2 other moving companies before and this one takes the cake with quality care, service, and attention to time. Will definitely use for my next move! read more

Do Not Use This Company We purchased a voucher on Groupon thinking we were getting a great deal. When everything was over, items were broken and missing. Among many of items missing, I had a movie and classic video game collection. The collection included hundreds of movies, games, controllers, etc. Luckily, I kept an itemized list on my computer for the police report. The company did send a small payment for the items broken however, considering one of the items was my grandmother's table, it was not enough to cover what I lost. Do not use this company, but if you simply cannot pass up a good deal, then make sure to itemize the contents of every box. read more

One star only because I could not give less. Absolutely awful!! I found the company on Groupon and decided to give them a shot. It was very difficult to reach a live person in the beginning to set up the date and time for move, I figured it was due to high volume due to Covid-19. We moved in the beginning of August 2020 in the middle of Covid-19 so like the housing market was busy, so were the moving companies. Finally, all was set for the day of the move. Movers were nice, looked like one was in training. Took a lot longer than I was quoted and they weren't even able to move all, I had to help in my truck. They wrapped my mattresses like they said they would but one mattress had already had a plastic wrap so they did not wrap it, yet they charged me for a plastic wrap and left it on a bench. when taking apart my brand new desk they screwed a screw in instead of out and broke my desk along with leaving chips and scratches all over. They ONLY let me know of the broken desk and took pictures and they said the office would handle it. Then I noticed wear on the corners of my brand new futon and chips and scratches on my new, never used dining room table and reached out to Soft Touch and spoke to Lisa, she requested that I email and send pictures and someone would reached out to me within 5 days...still nothing. The move was taken place 8/10 on and I called and spoke to Lisa and emailed her on 8/14, and I have yet to get a response. I called again a few other times and was not able to get a live person until today. Today 10/9 I was finally able to get through to a live person. A woman named Araceli answered the phone and was so rude. I asked for the Owner/Manager and told her my situation and she let me know in such a rude way and tone that she was new to the company and it was not her issue/fault and she would take a message. I then asked her if I could get the owners name for reference and she was even more rude and said, "Listen, I took your message, I will give it to someone, I will not give you anymore information!" I did not purchase the extra insurance for the move, BUT that does not give the company the right to mishandle my belongings, dismiss and ignore me, and to be so dismissive and rude. Sadly for them, I have friends that are selling and purchasing homes as well as work in that line of profession and are always helping out small/new/local businesses through referral. Trust me, i definitely let them know about my full experience up to today and will be updating them on the rude customer service this company has! read more

Moved three times using Soft Touch.. Always professional with an awareness to make it as smooth as possible. Thank you! read more

Soft Touch Moving & Packing - Another great move with Soft Touch. Thanks Lance and Alexander! - Movers Near Me - Phoenix, Arizona

Wow!!! This moving crew was just simply amazing!!! Rick, Jose and Tony were rockstars!! Moved my things quickly and efficiently. I'm giving a 5 star as the movers were quick & efficient!! However, I initially used Groupon (thinking I would have a great discount). Not the case. There was a $100 stair charge. I could never speak with anyone at the office. Called multiple times but no one ever called me back. My understanding was cost$$ would be $405 for 2 hours. It turned out moving time took 3 hrs. That additional hour was $145! Moved from a 1 bedroom Apartment to a 3 bedroom house. Also, when I signed up for the early bird special using Groupon I was charged an additional $35 bcuz the early bird special was dated further out! I wouldn't recommend this company. Too many hidden fees and horrible customer service. Wow! read more

I had a last minute move and Soft Touch Moving did not disappoint! Rachel was amazing to work with and so helpful always communicating with me and going above and beyond to help wherever she could! Victor and Jose arrived promptly and were very professional and efficient! They were friendly and made me feel super comfortable. All my stuff was moved with care and ease. Thank you all for your help it was appreciated! I will definitely recommend Soft Touch Moving to my friends and family. read more

Been using Soft Touch the last two moves we had and they do not disappoint. They are here on time and move quickly. Very easy to communicate with, definitely recommend that when you are looking for quick, reliable movers. read more

On January 13, I contracted for three hours at the Groupon rate of $350. I was going to purchase a Groupon for this, but when I called the company, Lisa, informed me that they would just give me the Groupon rate instead of me going through Groupon. I was scheduled for three hours of moving on January 14 with an estimated arrival of 9 am to 12 pm. I reserve the reservation under my significant others name and information in order to have a contract sent to his email. The email never came through so I called several hours later and provided my name and email in order to receive the contract. I received the contract and provided my payment information. On both calls Lisa stated that the estimated arrival time was between 9 AM and 12 PM. In the contract it does indicate to be at the location all day and if you are not the first move of the day, there would be an estimated arrival time. Since I was given an estimated arrival time four different times in my two phone calls with Lisa that demonstrated that I was not the first move of the day. During the conversation, Lisa stated that the driver would be contacting us the morning of for an estimated arrival time. Today, January 14, my boyfriend received a text at 7:25 AM stating the move time was 8 am. He and I were at our new home unpacking. Another text came through at 8:19 in the morning stating that they were at the moving location and would wait 10 more minutes before leaving. I immediately left to meet them at the moving location and arrived there at 8:42 AM. The company was gone. I continue to wait as I assumed they would return. I called the soft touch office phone number and received a prompt to leave a message with no further information. I left a message to stating that they contact me within 20 minutes or I was going to dispute the charge and contact the Better Business Bureau. Lisa returned the call within that timeframe and I explained my frustration as I was very upset. She then informed me that in the contract it says estimated time . I assertively interrupted her and told her I needed them to make it right. She continued to refer to the verbiage of estimated arrival time . Admittedly, I was very upset and I interrupted her again as I did not want her to keep repeating estimated arrival time when she had informed me four times that the estimated arrival time was between nine and 12. Never was there mention of 8 AM and in fact, the office doesn't even open on Saturdays until 10 AM. Lisa then hung up on me. I immediately called back and asked her to make this right and her response was to continue to be rude and then stated I should dispute the charge and have a nice day and then she hung up on me. There was no customer service at all points of my call. She was rude and defensive. There was no attempt to say we will reschedule this, and there was no attempt to refund me. DI NOT RELY OR TRUST THIS COMPANY! read more