Cancel

    Search

    Soft Touch Moving & Packing

    3.6 (192 reviews)
    Closed 8:00 am - 5:00 pm

    Get pricing & availability

    You can now request a quote from this business directly from Yelp

    Services - Soft Touch Moving & Packing

    In-state moving

    Out-of-state moving

    Packing

    2 More Services

    Packing supply sales

    Unpacking

    Soft Touch Moving & Packing Photos

    You might also consider

    Recommended Reviews - Soft Touch Moving & Packing

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    CAUTION! This place scammed us! We were scheduled to move at 6:30AM and no one showed up. We called. We emailed. NO COMMUNICATION. I drove to the address listed on their website (3411 E Corona Avenue, #102 Phoenix, AZ 85040) and it does not belong to them. No signage. It is used by Hana Dispensaries. After no way to get a hold of anyone, we had to move ourselves. This company put us in a real pickle. I cannot imagine if we were not moving locally, had ended our utilities, had work/a place to be, etc. This lack of courtesy and communication is at the responsibility of the owner. DO NOT RELY ON THIS BUSINESS. They took our money and ran. HORRIFIC EXPERIENCE. The owner responded to my review saying to call the number I have called 50 plus times with no answer or call back. He also has not provided an update to the business address and NO REFUND!

    A wooden dining chair with a dark seat is pushed under a dark wooden table, with some items on the table surface.

    Although I told the owner I would not post a bad review I've changed my mind. This company is awful. I used them twice to move in out of storage. Every single piece of my wood furniture is scratched and damaged. No response for 3 weeks of emails and phone calls. Took absolutely no responsibility for any damage but offered a $50 refund. But now it's been 12 days and no refund, no response to another email. I had sheets and towels available for the movers to use but they didn't use them. I did my best to cover things as they went into storage but I was clearly in the way and asked to stay clear. "They have a process." I only wish I had read all of these very bad reviews before I hired them. Unless you have nothing but boxes I would not use this company. They may have a good Groupon but if you value your belongings steer clear. These pieces were in near perfect condition.

    The image shows a smartphone with a message thread from Soft Touch Moving & Packing, confirming a move time change in Phoenix, AZ.

    I want to start by saying that the movers who actually arrived to move were awesome and friendly. Unfortunately, the owner was insanely unprofessional and rude. Please watch the video, there is no exaggerating how terrible this guy is. We weren't able to capture the whole conversation but he does say that he records all the phone calls and I really do encourage him to post the rest. Based on how he replies to other bad reviews I think he might lie and say he isn't the owner or that we weren't ready in a reasonable time for our estimate. -The time stamp on my phone in the video & picture during our phone call shows that they were trying to come way earlier than our scheduled time. -If you're not the owner, you wouldn't complain about lost time paying employees. On the morning of our move, we received a call from the moving team telling us their first job had been canceled and asking if they could come by earlier to start our move. We explained that we were grabbing the keys to our new place so that wouldn't work for us and that our scheduled time would still be best. About 5-10 minutes later we got a call from "Steve" saying that the movers would arrive in 10 minutes and that we needed to be ready. Assuming there was a miscommunication, we explained that we had emails with them confirming that our move time was scheduled for 12-4. He then tries to lie and say that no job had been canceled and that his movers were so good that they got done with the first job early. After this part of the conversation goes nowhere, he threatens us that our move will be canceled because there are no extra time slots. When we ask how that could be possible if we were scheduled for 12-4, he doubles back (probably because he didn't think his lie through well enough) and says it's an estimated arrival time. No reasonable person would believe that an estimate would mean over 3 hours before the estimate. If you're a remotely decent competitor, I would poach this guy's movers and if you're looking for movers avoid this place like the plague. https://youtu.be/oEcsngyPZJs

    Sarah C.

    The people you entrust to enter your home and move your personal belongings are just not these guys. They're dishonest, argumentative, and showcase a complete lack of care for their customers. Read through their negative reviews and see how they respond, because that's the exact way they'll treat you. Rather than offer a simple apology when I shared my negative experience online, they lied and said it wasn't true. Which humorously enough proves my point that they lack integrity and customer service.

    I am writing because I don't think my problem will be solved. Long for short, Do not hire them. Read negative reviews and her replies. Yes, they replied on google, how sweet, I read about the people assaulted by them, I don't want get hurt or anything. I am done with it. Have you ever heard a mover said if you forget to tell them you have a grill, they won't move for you? Or They will leave your other items behind because they took your grill? Yes we had extra kid toys, but we helped to load up and down a lot of things, we did work. Have you ever heard one of the movers saying do not look at me, you are slow me down? Then we left the room, the table completely damaged, and refused to put up for us because it took time. I just wonder how can they do that. It is only 12 mins drive, took them half hour to wrap the desk, then drop it on the floor, and got damaged? All he said is we don't cover. Have you ever hanged up by a mad lady twice? Try them. They arrived at 11:45AM, then complained too hot to work, was it my fault? We did not have lunch until four. Waited whole morning. Three years ago I used them. Last work was finished in 2 hours including 30 mins drive. They were using a tiny truck with a trailer. But this time we did not have too many add ons and only 12 mins drive, took 4 hours, why? And a super big truck won't fit in. Why? They are slow, unprofessional, rude, and expensive. 125 dollars to get to your home, 10 dollars charged even they used our wrapping supplies. 150 dollars for additional 1 mins -60 mins. And in additional time, only one worked for us. The other one stood on the trunk let us carry items. Or fold his pad slowly or took phone calls. We did everything we can to cooperate, when they arrived they said we did perfect work packaging. And me and husband helped to carry items. We even prepared iced water for them. At the end, one yelling that's it all the time. We gave up and wanted to rent a U haul to take left overs, she gave us hope, then broke her words. If she did not say that, I won't be so upset. Then I gave her an offer to fix it. Never get back. See the offer I gave, how hard for them finish the work in the 20 mins we paid? I am hopeless, I can do nothing except reviewing. And say sorry to the ones I referred.

    See all

    1 month ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Cami K.
    15
    67
    15

    10 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Hope L.
    585
    5
    2

    9 months ago

    Business owner information

    Photo of Scott C.

    Scott C.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of John C.
    425
    5
    0

    9 months ago

    Business owner information

    Photo of Scott C.

    Scott C.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 0

    9 months ago

    Business owner information

    Photo of Scott C.

    Scott C.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 2

    3 years ago

    Helpful 2
    Thanks 1
    Love this 2
    Oh no 0

    2 years ago

    when you hire a company called "soft touch" you expect them not to break your stuff

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 0

    7 years ago

    Helpful 6
    Thanks 1
    Love this 0
    Oh no 0

    5 years ago

    Helpful 3
    Thanks 1
    Love this 0
    Oh no 0

    3 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 1

    5 years ago

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 0
    Photo of K P.
    0
    9
    1

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    They were on time and wrap my items! They worked with placing my furniture in the rooms and made sure I was happy with it.

    Helpful 4
    Thanks 0
    Love this 4
    Oh no 0

    5 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Caro C.
    230
    12
    7

    6 years ago

    Helpful 3
    Thanks 1
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Scott C.

    Scott C.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 3
    Thanks 1
    Love this 0
    Oh no 0
    Photo of Amanda H.
    373
    22
    21

    5 years ago

    Helpful 0
    Thanks 0
    Love this 2
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 2
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of M L.
    13
    14
    2

    4 years ago

    Helpful 3
    Thanks 1
    Love this 0
    Oh no 0
    Photo of Roy S.
    125
    8
    1

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Scott C.

    Scott C.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Scott C.

    Scott C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Scott C.

    Scott C.

    Helpful 4
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Business owner information

    Photo of Scott C.

    Scott C.

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 5

    Ask the Community - Soft Touch Moving & Packing

    Do you have a minimum fee or minimum number of hours you charge for?

    We have a 2 hour minimum + trip fee for all moves

    View All 3 Questions

    Review Highlights - Soft Touch Moving & Packing

    I have moved probably 20 times over the past 15 years and have never seen a company this efficient and professional.

    Mentioned in 4 reviews

    Read more highlights

    You might also consider

    Just-In Time Moving & Storage

    Just-In Time Moving & Storage

    (876 reviews)

    I've used Just-In Time Movers twice now and have had great experiences both times. They're…read morereliable, efficient, and clearly know what they're doing. I originally found them when I needed to move a piano and quickly realized that, based on the quotes I was getting, it was almost as expensive to move just the piano as it was to move the whole house. Thankfully they handled it with no problem. Both moves were smooth, the crew worked quickly, and everything was handled with care. Moving is stressful enough, so it's always a relief when the team you hire is organized and professional. Another reason I'm happy to keep giving them my business is that they volunteer their services for a food drive at a nonprofit I'm involved with. Seeing a company show up for the community like that really means a lot. Great service, dependable team, and a company that gives back. Hard to ask for more than that.

    UPDATE: While the guys were great and got us moved in 1 trip, they damaged both our refridgerator…read moreand a 65" TV. The fridge is just a dent, but the TV is rendered useless as the imaging is completely destroyed, won't render anything on the screen other than fuzz/distorted images. I would suggest paying the heaviest additional insurance/coverage if you're going to use them as their default coverage is ridiculous (which is sort of aggravating when I already paid $2K+ for the service to move 10 miles). They offered me $39 to replace my TV. Absurd. Might be a rare occurrence for the company to damage property, but I won't use again based on this. Mike and his guys were phenomenal helping us complete our move. They fit our entire 2200sq ft house in a single trip after an impressive game of Tetris. Not only were they professionals but given we spent a whole day together they were fun to chat with as we worked thru the move. Very friendly and fun to work with. They put everything exactly where we wanted it in our new house, and moved things around as we got all furniture in and situated. 10/10 - these guys are the best. Would hire them again in a heartbeat.

    Parker's Interstate Movers - Packing up for our move to Salt Lake City.

    Parker's Interstate Movers

    (275 reviews)

    I recently moved from Scottsdale, Arizona to Michigan and I am grateful to have contracted with…read moreParker's Interstate Movers. Working with Brandon to plan, bid, and execute this move made things incredibly easy for me. Let's begin with what are two of the most important considerations with a long-distance relocation--cost, and protection of your property. I say with confidence that Brandon will give the best available pricing when compared with other interstate movers. He has been in this business for a very long time and his experience equates to efficiency, which in turn equates to cost savings for his customers. When it comes to protection of your property, Brandon's experience again pays off. Each item is treated as he would treat his own property. Boxes are well packed with contents protected with sufficient wrapping. Mattresses are double-bagged and arrive in the same condition as they left. I had a lot of glass and/or fragile items in this move, and nothing at all had any damage, for which I am grateful. I experienced multiple interstate relocations during my career in the U.S. Coast Guard, all of which were contracted to major companies. I also made one interstate move on my own over 25 years ago (for which I still wonder what I was thinking). This move with Parker's Interstate Movers tops all of the previous for cost, efficiency, and ease. Since my move, Brandon has followed up with me to see how I was doing in my new home and to ensure my satisfaction with his services. He truly does care about his customers as people, not simply contracts. With that I give Brandon and Parker's Interstate Movers my full endorsement.

    Came in saying how easy our move would be then underestimated our move and ended up not being able…read moreto fit everything into the truck. Caused a massive headache for me as I had to schedule another move which wasn't easy as we moved across the country. And during the entire move complained about how much stuff we have. Then tried to pitch us the second move that he underestimated to begin with.

    Soft Touch Moving & Packing - movers - Updated May 2026

    Loading...
    Loading...
    Loading...