Muscular Moving Men, Moe and Derrick, did a fantastic job moving us. They were very engaged and determined to provide excellent customer service. Both men worked continually as a team until the move was complete. Great attitudes and very helpful and willing to be sure furniture was placed correctly. Thank you Moe and Derrick for a job well done!! We highly recommend this moving team at Muscular Moving Men in Phoenix Arizona. read more

ONE STAR -- NEARLY $15,000 FOR A MOVING NIGHTMARE! I paid nearly $15,000 to Muscular Moving Men for an interstate move from Georgia to Texas, including an entire semi-truck. Despite that, the movers left without loading all my belongings. I have photos showing approximately 25% of the truck empty! I was told they would return for the remaining items, but I had to leave Georgia to meet the movers at my new home in Texas. I ended up renting a U-Haul, buying more packing supplies, and personally hauling a substantial amount of my belongings to Texas. I paid professional movers precisely so I would NOT have to do that! Several weeks later, another truck collected some of what was left. But they still left my very large potting bench. Before that pickup, the company assured me I did not need to be at the Georgia house. Now they refuse to deliver the bench, claiming the contract required me to be present. I followed their instructions, and they're using my absence to justify leaving my property behind. They also failed to bring the TV boxes they were supposed to provide or the tall wardrobe boxes specified in our contract. When I asked about the wardrobe boxes, driver Skip said nobody told him to bring them. Why should that be the customer's problem? The movers used all my boxes and wrapping paper. Skip told me to buy more, so I did. They used those too. After they left belongings behind, I had to purchase even more supplies. Without the promised TV boxes, my televisions were wrapped in moving blankets. Skip assured me he had never had a TV damaged that way. Mine were damaged, and I had to buy replacements at my own expense. I also learned after the movers left that Skip had engaged my adult daughter in conversations she found inappropriate and unwelcome. She felt so uncomfortable that she removed herself from the situation. I only learned why she'd disappeared when I asked her afterward. No one should feel that way around someone hired to work in their home. Customer service has meant repeated phone calls, apologies, and no meaningful resolution. Apologies don't replace damaged TVs, cover my U-Haul costs, or deliver the potting bench. This was not one mistake. It was a series of failures involving preparation, packing, transportation, communication, and professionalism. I have photos of the empty truck space and receipts for additional expenses. Nearly $15,000 spent, belongings damaged and left behind, and extra costs I should never have incurred. I would NEVER hire Muscular Moving Men again. BUYER BEWARE! read more

Never, ever consider this company for your move. You will be sorry you did. Would give zero stars if possible. When we finalized our plans to move from NY to North Carolina, we contacted a local mover (let's call him Bill), who we knew personally. He partnered with and recommended Muscular Moving for long distance moves. After our experience, I am sure even he is reconsidering his partnership with Muscular Moving. We arranged for Muscular to pick up our possessions on Friday August 14th. The night before pickup, the movers called us and stated they would be late as the truck broke down and would arrive early morning on Monday August 17th.. While not happy, we realized things happen, and since we weren't leaving NY until Wednesday the 19th, it gave us a few days to continue working to pack up our items. Monday the 17th we received a call at 745 am, fifteen minutes before their arrival time, telling us they would not arrive at our home until 11am. They finally showed up at 130pm. When the movers arrived, they quickly realized that nothing had been prepped; they were under the impression that our local mover had wrapped and prepped all the fragile items and Muscular would only need to load the truck and then leave. Well, Muscular Moving had never arranged for Bill to come in and prep everything. In fact, local mover Bill even called Kolby at Muscular Moving several times to offer his prep services before the Muscular pickup and Kolby turned him down. So after their arrival, the movers soon realized they would need to do everything, packing, wrapping and loading and then left for the evening around 7pm and the job, which was supposed to be finished on Monday, dragged on until 8pm Tuesday the 18th. Muscular then left NY and headed to NC, where they would put our items in storage for a week until we closed on our NC house. While in transit on August 19th, my wife and I received word from our NC builder that our new home closing would be delayed 3+ weeks until September 18th. On August 20th I informed Muscular that closing would be delayed 3 weeks and we would want our items delivered between 9/18 and 9/21. They finally delivered our items on 9/24. They had 3+ weeks to figure out the schedule to get us our items on time and they could not do it. Their own internal communication was horrible. Here is an example: On August 23rd, the night before the NC delivery, I received a call from the Muscular driver that he would be at our house at 8am the next morning with a crew to pick up our items and bring them to NY. I calmly explained that our items had come from NY and were in a storage unit in NC and the crew would need to go to the storage unit pick up our items and deliver them to our home in NC. I directed him to check with our move manager at Muscular so he could get the proper instructions. They arrived on 9/24 with many items missing Antique dresser / leg broken Cabinet / leg broken Vacuum cleaner / pole bent Glass top for coffee table smashed Several boxes of dishes / broken Curio shelf scratched Complete set of Corning ware/ all pieces smashed Missing pillows which belonged with our sofa Missing box of small tools Day bed had missing screws and bolts and could not be put together properly. Brass frame was scratched They apparently stored our items in a unit that was not climate controlled and all of our clothing and many of our other items smelled musty from the heat and humidity. When unpacking, we found glass shelves, which instead of being wrapped individually and then wrapped together, were just pressed together and wrapped as a stack. Major miracle that these shelves did not break. Even the unloading crew, which was different than the crew that loaded our items in NY, was astounded by the way our items were packed and treated. We are disgusted and upset that our possessions were treated in this way. Now we will need to go through their insurance which according to the previous poster, may not be worth our time. I want this company to step up and compensate us for our losses. read more

From the beginning of setting up my move, nobody seemed to really know what or how to do things, the quote process was difficult and I had to go through 2 different systems on setting it up. Once I got it set up, they had the wrong days scheduled for my move. The disregard for all my stuff, from smashed and destroyed 85" television, china cabinets, dresser, stools, table saw stand, 1967 record player counsel, bed frame pieces, Wife's Great Aunts China, and many many more items, to many to list. My LG washer and dryer tower were lost not delivered until later in the day. I still maybe missing things. When the delivery guys opened up the storage containers my stuff was piled and thrown so it would fit. It was appalling complete disregard for any of our stuff. Blown away on our stuff was taken care of. My daughter saw the unloading crew drop a metal china cabinet. They saw that she saw it happen, with frightened faces they tried to bend the leg back and then told me about it. If she did not see it, would they have said anything? Now it wobbles on the floor. The claim process for my 85" television took 2 months to complete, only getting scripted emails and text updates, phone calls were like I was talking to someone who was only allowed to read what he was told. Rinse and repeat the same script over and over. I have a text thread of about 15 of the same text from their person in charge of sending scripted text. The actual people in charge of the clame process would never email or call me back. Cassandra, and Judith work very well in avoidance. Lies Lies Lies over and over. I never in 2 months got a reply or anyone telling me what was really going on, no transparency. The 2 month process with a 3rd party firm in NYC, I was asked to sign documents stating that I was going to receive a whopping $50 bucks. Once I got the agreement to sign I called musclar moving kids back, 4 phones calls later asking to speak to someone and not a voice mail. They than told me it was still under review, that again she would escalate this as i was told about 20 times through the process. No communication at all just avoidance and flight. Scripted answers is not what you want to her, I would explain over and over what I knew, just to get the same answer, they do not listen. The process was like talking to a group of toddlers. I could probably go on all day about this company so ill stop here. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE. STAY CLEAR OF THIS HORRIBLY RUN COMPANY read more

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You have to be insane to use these movers . They should be put out of business . They did nothing to make restitution . They also lost 1/4 of our things . I will make this my full-time job to make sure this doesn't happen to anyone else. you have a lot of nerve making it that we have not discussed this for 5 months. Your a disgusting company. read more

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I cannot recommend Muscular Moving Men HIGHLY enough, especially our incredible movers, Jason and Cory! They handled a major long-distance move for my daughter, transferring her belongings from a storage unit in Southern California all the way to Oregon, and their professionalism completely blew us away. We ran into a major issue when the storage facility failed to have our pod available on Saturday morning as promised, leaving us completely stranded with no one on-site. Instead of getting frustrated, Jason and Cory waited patiently for 3 hours while we tried to sort it out. When it became clear it wouldn't happen that day, the company worked with us to shift their schedules, and the guys came back first thing Monday morning when the pod finally became available. Once they could finally get to work, Jason and Cory did a fantastic job, efficiently transferring all the items from the pod into their semi-truck with the utmost care. This company and this specific crew turned what could have been a moving nightmare into a smooth, stress-free experience. Their patience, flexibility, and hard work deserve way more than five stars! read more

Got an estimate I felt was reasonable from these guys for a 600+ mile move, with about 6 weeks of storage in between. The only positive I can say is the actual moving crew that loaded our stuff, and the guys who unloaded it were really good. They were careful with our stuff and seemed to want to do a good job. The negatives far outweigh that single positive. First, they called about a week before the move and realized they gave us the wrong date, so we were delayed two days from what they originally told us. Then, they switched our pick up date again THE NIGHT BEFORE we were supposed to move. We had sold our house, and thank goodness we had an extra day to be out of it before the new owners moved in. Not sure what type of storage they use, although they convinced us it was nice and climate controlled. Every box we had was crushed, as if they were stacked 15+ high. Rubbermaid containers were smashed, lids broken, and we ended up with 4 pieces of furniture damaged or destroyed, and multiple items in boxes broken. For example, we had coffee mugs wrapped in bubble wrap and placed inside of bigger plastic cups, with packing paper in a box, and they were still broken somehow. My guess is that if you don't buy their premium insurance, they just don't care at all about how they treat your stuff, because they end up paying some ridiculous amount like .25 cents per pound of damaged items if you don't buy their insurance and you make a claim. I don't believe a really good moving company exists, they are all horrible. Just line this one up with the rest. read more

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Worst experience ever! Maybe it was a one-off but absolutely EVERYTHING went wrong. The freight truck arrived FULL. Guy in charge calls contract movers and a box car. Nothing overseen and nothing tied down. Contact driver slept while truck was loaded, said all he was paid to do was drive. Then our whole house contents were moved again to a freight liner in another state, even after asking them not to. Half our belongings broke, some missing. Worked with claims and got a measly $2,000. The Sleep Numbers bed they destroyed was $9K alone. They also lost a 50lb base to a Golden Fire pit. Then we literally had to spend 10 hours in a Walmart parking lot moving everything to yet another truck to bring to our home. Do not use this company. They screwed up royally. read more

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The young guys Danny and Zay who moved our home were awesome. However the billing department and management team are straight a$$. Hidden fees, rude, and they straight up lied about pricing at the end of our move. I actually feel bad for the guys who work here. They had a "stair fee" and our apartment was in front of an elevator and we never used the stairs. They lied and said they scouted our complex and went into our apartment and this NEVER HAPPENED. Their management team kept calling our movers (5-6x) trying to rush them for their next job before they were even done with our move. I could tell these young guys felt pressured and I actually had to tell them to stop answering because that's unprofessional. Not to mention, they charged our card before we ever authorized it. These guys are scammy. Don't use them. read more

The team did great on our 7 hour move in Scottsdale, which was logistically slightly complicated. Thanks to Anthony, Carl, Shane, and Treyvon for your patience and communication! read more

update #2. still waiting for my $75 reimbursement check for my $375 furniture repair bill for damage caused by muscular moving men. justin assured me after my last update the check would be on its way. that was over 2 weeks ago. how hard is it to send a check? how hard is it to take responsibility? read more

Great service and excellent quality. They rolled out the red carpet and delivered all our furniture without a nick in any walls. Nice work guys! read more

Left their personal trash behind. Broke several pieces of furniture and a large TV. Had chunks taken out of an antique buffet. Left a broken chair in the bushes where they tried to "hide it"! Very unprofessional. I would NOT recommend this company. The owner needs to take this serious and train his movers on etiquette, proper moving skills, care for others items. Very disappointed. read more

Mo and Juan did a wonderful job loading and unloading all of my stuff in two locations. They were very careful with all of my fragile items and took great care with making sure all items went to the appropriate locations. read more

I hired Muscular Moving Men to move my home from Los Angeles to Palm Coast Florida. They seemed good at the onset, but once they delivered everything the service became horrible. They broke 2 vacuums, an antique desk, lost our silverware, and now after finally unpacking my 65" smart TV saw a big dent on the bottom of the screen. When I pugged it in it was destroyed. I've been waiting to hear back from their insurance department because I bought the $665 insurance for the move and have heard nothing for over a week. Completely unacceptable! read more

contacted them 3 weeks prior to moving for a quote on packing and moving services. the rep was really nice, talked over the phone about the size of the house, number of people living there and how many "big items" we had- and got a really great quote. locked them in! a week before the move, they reach back out to confirm big items and asked for pictures to better get prepared for a time estimate. I sent the pics and next thing I know the quote is TRIPLED and I'm connected with a "senior estimator". the guy blows smoke, promises to price match competitors when I tell them it's a ridiculous bait and switch tactic and then ghosts me. no requote, no follow up, just silence. So they took the deposit, set me back WEEKS, and now I'm stressfully packing myself and coordinating with a new company to complete the move. PICK ANYONE ELSE BUT THIS COMPANY. read more

I cannot even believe how terrible this moving company did. I was on the search and reading reviews of all moving companies before choosing MMM to move my family from Utah to California- so I am writing this review to help others not make the same mistake I did. A summary for those who don't want to read the whole story - was over 24 hours late to pack - pack so poorly they ruined and broke many things - left behind SO MANY things at my house in Utah without even telling me. Enough to fit the largest Uhaul trailer you can rent. Causing lots of issues and pushing back renters ability to move in. - Ripped out my neighbors tree and left it on the side of the street First, I was scheduled for packers to come on May 29th, they didn't show up. The next day May 30th, they showed up and started packing, not professionally (probably to make up time) shoving hats at the bottom of heavy clothing boxes, keeping some clothes on hangers, some wadded up. People who helped me unpacked were shocked that I paid thousands of dollars for them to pack me up. The driver got on the road late on May 31st. He gave us a heads up that they couldn't fit 2 TVs and small Traeger, which was annoying because I had showed them every inch of my house and was very honest how many things I needed packed, but since we were making this house a rental, we said it was okay. The next business day, June 2nd, I got a call from the professional carpet cleaner I had hired to clean my house saying he could not do what I hired him to do because my house was full. I was now in California so I had to call neighbors to go check. They had left SO MUCH STUFF. 5 TVs (not just 2 like they said), ALL my area rugs (some costing more than $2k), a table, a desk (funny the moving truck had the drawer from this desk but no desk), 2 FULL boxes of my children's clothing, most my artwork, lawn chairs, a huge mirror, my scale, my dogs bowls, my toddler stepping stool, my sons electric scooter, multiple bikes, drawer sets, wrapping paper, and so much more. Not to mention, when the moving truck arrived he hit my new neighbors tree, ripped off a 13 ft, 200 lb. branch & was told by my HOA to take it with him but he left it behind after we gave him $200 tip. We left our suburban in Utah, planning to drive it to Cali but ended up hiring our handy man to rent a Uhaul trailer to pack in everything the movers had left behind and bring it up sooner. He rented a mid-size Uhaul and had to go back and get the biggest trailer they had to fit all the stuff MMM left behind- that is how much they left! INSANE! He drove my Suburban over to Cali and because the trailer was so heavy- it burned out my transmission and now I need a new car. I have been fighting with customer service for almost 2 weeks now a little refunded for all the trouble and the cost I had to pay to get the left behind stuff. They are making me jump through so many hoops and dragging their feet. Ill update on what they actually do to make this right. Cannot believe I hired them to do a job and the did not even come close to completing it. I am attaching photos of most the things left behind (missed a few when photographing) and some of the broken things I have found so far (haven't finished unpacking yet) read more

Be Aware!!! Single ladies! Do not use this company! They will quote you an initial move of $1600. Then when you're done, they will try to charge you about 3000! Be aware! This is fraud. Do not use this company ever! They're in many lawsuits they're gonna go under a very soon!I read more

My move was changed from 2 days to 3 days and the MMM were able to move around their schedule and assisted me with great service. I had several different crews and all were super helpful and went above and beyond to help me. I will definitely use the service again and highly recommend! read more

You guys are awesome! You have been my family's movers for years. We appreciate your professionalism, promptness, and great customer service. read more

Overall low-quality experience. Moved from Chicago to Los Angeles 1) We went with this company because Chris and Kolby provided solid communication and promised quick delivery. Specifically paid more compared to other companies for this. Originally was quoted 5-7 days, when it came to actually signing 7-14 days; came in 13 days. 2) Good communication ceased after signing. I stated that pickup was in the suburbs and that they did not need a courier (extra $500 expense), and I get a call from the driver in the morning of pickup that hes getting a courier truck. Clearly this was not communicated to the driver. 3) The driver Marcus did not know who I was when he showed up and said "delivery to denver". Incorrect. Bad start. 4) Marcus and Melissa (the person in charge of interstate deliveries) seem to not talk to each other and not like each other. Marcus complained about how she tells clients one thing and him another. I was told Marcus would be driving directly to LA. Marcus told me he was going from Chicago, to Dallas, to Denver, and then to LA. 5) When my items arrived there was trash everywhere in the truck and boxes were crushed/strewen everywhere. He first needed to spend about an hour just cleaning up before moving stuff in. 6) On day of delivery Marcus did not have someone to help him so he wanted to just come the next day. This was not amenable to our schedule to he moved everything in on his own (Marcus is a champ). 7) We ended up with a box that was not our and missing one item of ours. I communicated this to Marcus and Melissa. I was ghosted by both of them - no response. So now I'm left with trying to figure out on my own where my item is and how to get in contact with the owner of the random item I was left with. Only reason its now a 1 is becuase Marcus was working very hard to satisfy the clients and item did come within the signed for timeline, which is faster than most companies. I will not be using their services in the future. read more

Would not hire this company to move anything of mine! Had a terrible experience with them. Trying to charge me over $748.00 for 30mins of there time. Smh rip off oh ya also show up an hour late and get charged more money REAL NICE WAY TO DO BUSINESS! Careful once you sign that's it anything goes! $190 an hour ok fine! 2hr minimum ummm whatever ok $190 an hour drive time ??? $50 booking fee ? $25 Card fee plus 3% plus extra, plus extra, plus extra Oh ya fuel charge ok fine, however on your dive time ok for guys to stop and go to lunch when in route to your place after giving you a ETA, showing up an hour late! If your appointment is 12-3pm (Movers) go to lunch drive to where you guys want to eat, eat your food, when done with lunch break and ready to go!!! Call your customer and give them the ETA........ Right????? So you're not charging the customer time or extra fuel charge that's not necessary or being honest with a customer. Also to many emails, texting back and forth. It's nuts! Do your due diligence and get it right they drop the ball on this move! Watch out if you wanna purchase insurance as well That's another company that they have to hire and require something crated that's another company. I could not imagine hiring a crated company to wait around for these guys to show up trying to get them all lined up at the same time. No way I'm good. Why can't pay cash ? So you don't have to pay all this bogus charges on using card ? Cash no good ? It doesn't make sense at all. Trying to make a payment when the office is texting and emailing you the same ways to pay while the guys are just sitting there wasting time. This whole thing was just a mess! read more

Awesome team. The office personnel made the process easy. The truck driver and packing team came on time and packed me up in a little over 3-hours. Everyone was professional, friendly, and really knowledgeable. I hope never to have to move again, but if I do, I know who to call. read more

These folks picked up my household from Oregon to Wyoming. The driver Jax and hired helpers arrived exactly on schedule and took great care loading my items. The process was explained and then Jax drove to Wyoming. He arrived on time with good careful helpers and was unloaded and on his way to the next stop in 4 hours. Only one small item broken ($75 lamp) everything else arrived in great shape. The support staff kept in good contact throughout the process. read more

These folks are devious and prone to breaking furniture and not helping with repairs. I made the mistake of trying them again 5 years later and the same disappointment. They broke a lamp due to trying to balance too much on a hand-truck and didn't inform me when they did it. They also broke a dresser pull and didn't inform me. Manager was informed and they chose to charge my credit card without resolving the issue. read more

Our driver, Damon Polk, went above and beyond to ensure our entire move from packing, to loading, through unloading and setup ran smoothly and professionally. read more

Muscular Moving Men will nickel and dime you to death. Read everything very carefully and don't believe anything the sales reps say. They charge 4% for credit card use. They force you to give a CC# to start then gave 1 hour the next day to review and respond. My CC was automatically charged my card without permission. Fuel charges are based on time to complete job and not on distance. Distance was initially quoted which was way less. If you want to challenge the estimate after the job is complete, good luck since the estimate disappears as soon as they charge your card. I was told materials were included, but later found out that I was charged for anything they wrapped with plastic. When I was scheduling the job, I could reach a sales rep every time I called, but after when I wanted to challenge some charges, I was ghosted and kept getting sent to voice mail. I had to call literally 20 times to talk to anyone. My movers (great guys) finished at midnight because they arrived really late. They ended up putting in a 20 hr day. The second one is a row. Towards the end mistakes were made and things were not reassembled. read more

second time using this company in a short period and they rocked it The first time was for a custom order piece that required un creating an inspecting its condition, then re-creating it and doing a white glove to Delivery to my home 1200 pound table and they did an amazing job. This time James , Cory, Arian, Marty & Isaac moved our home of 26 years Super efficient and thoughtful Also Cedric was my coordinator for both moves and his attention to detail was such an asset read more

DO NOT EVER USE THIS COMPANY! They get 0 stars, but I had to put something in to make this post! We hired this company to help us load our storage unit into a 26 foot U-Haul truck. My husband and a friend were at the storage unit waiting for them and they never showed up. How could they have missed a 26 foot U haul truck at the entrance! There is no way! They couldn't have not seen them. Our storage unit was the very first one in the complex. They charged us $840 for a cancellation fee! I DID NOT cancel! If this is how they do business. I will do everything in my power to make sure no one gets taken advantage of like we did! Totally absurd! read more

Muscular Moving Men and their amazing crew : Carl, Juan and Angel are the best! I truly appreciate their work ethic, integrity, and personalities. This should be the standard! Thank you thank you thank you!!! read more

This crew was great. We shipped a pod out here and to say the people who packed it in Boston weren't as good as MMM would be a gross understatement, we had destroyed furniture, exploded boxes and such a mess they helped us sort through. The crew was efficient, friendly, helpful and careful with our things. Thank you so much to the Muscular Men Moving guys! read more

Muscular Moving Men and Storage - Calm after the chaos! - Movers Near Me - Phoenix, Arizona

RE: Estimate ES013464 I am incredibly disappointed with the moving service I received for my scheduled move on December 23, 2025. What should have been a straightforward move turned into a frustrating and stressful experience. I scheduled with Cedric to move a piano on 12/23/25 for 12-3PM at my apartment complex. They came up at 5:29PM, one minute before the office closed. In total they took 30 minutes to move it to the final location. They charged me over $600 dollars for a service they performed outside the time frame we agreed upon I filed a complaint with Cassie on December 26, who promised to address my concerns with a follow up call, but after 3 weeks later, I had to initiate a call back for a resolution. The real issue started with the lack of communication with Cedric, who would not answer or return my calls for their tardiness. This timing was crucial since it was the last day of my apartment lease, and the office closed at 5:30 PM. I ended up getting charged an extra day for not moving out on time. Even follow up correspondence with Judith, their Client Experience Manager, was unsuccessful. Their solution was to refund $50, the deposit I paid to make the appointment. This amount doesn't even cover the additional day I had to pay my landlord for their delay. While I understand that delays can happen, the total lack of communication and the unprofessionalism shown by Muscular Moving Men is unacceptable. This experience caused me significant stress and left me with extra costs I shouldn't have had to pay. I would not recommend this service to anyone. TLDR. I paid over $600 for a simple move between 12-3PM but they came unprofessionally late, causing extra stress and charges. read more

You can't find a better moving company . Fast and affordable and great guys that work for them . On time careful with you stuff treat like it's theirs stuff ! Jose, Benjamin And Christin ,and also JT did a great job from both ends pick up and deliver. Thank you for there help and kindness . Thanks Sam Aubrey read more

These guys just finished moving us. They packed up 6500 sqft. Michael, Gabe, Akil, Jordan two trucks in one day! Wrapped every single thing. Overkill in my opinion but they didn't leave a scratch on anything! Very cool outgoing and kind guys. The. This morning a separate crew came to unload Daniel Kirk Derek and Carlos. They moved everything we asked with a smile, placing each item in its place. Very very nice guys. Kind and professional. Highly recommend this company. read more

Muscular Moving Men and Storage - Movers Near Me - Phoenix, Arizona

RUN, don't walk AWAY from this business! This business held our furniture hostage (parked down the street) when they wanted more money than they quoted. They changed the amount 3 times! They threatened us repeatedly, harassed us, & when we didn't pay what they wanted fast enough (a 5 minute delay) they tried to repeatedly pull money from our bank account (which is illegal) over 8 times. Over 12 boxes & necessary pieces to put furniture back together never made it to our new house. These people are CROOKS. Full stop. read more

-5 is my true rating! 3 days after my move should have been completed and still no response from management. Disgraceful! Went with this company because they assured me they could properly move my pool table-but certainly coordinating that was beyond their capabilities. The operations team need customer service training and how to respond swiftly to customer complaints. My pool/dining table should have been moved and reassembled on Saturday, here it is Tuesday, and it lays in pieces on my dining room floor. And 2 full business days and still no clear resolution from management. Not to mention the team left my previous home completely wide open and unsecured, despite having the garage code, and clear instructions. Also left the box of my table parts back at previous home an hour away from new home. I can only hope that on Friday the contracted company for crating and reassembly shows up, so we can have holiday dinner. I would discourage anyone trusting this company with any prized possessions. They can't be trusted! For what I paid not only should my table be assembled, they should have served me a four course meal from it. read more

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THANK YOU MUSCULAR MOVING MEN! Fair price, exceptional team. Showed up on time with a small army of very strong and very kind team. Everyone of them a joy to work with! Lead team member Damon Polk was organized, efficient and brought the laughs to ease my stress. Used another moving company a year ago and it was a nightmare! This company gets a , 5 stars!!!! read more

Muscular Moving Men and Storage - Movers Near Me - Phoenix, Arizona

The move started off well, with good communications with the sales team, a good estimated cost (though added fees were a source of bad and inconsistent communications which I had to push to remove) and with the driver to pick up the household items. From there the move went downhill fast. The company delayed the shipment arrival time twice on short notice and reluctantly agreed to a third date upon forceful communication by me. The delivery came with the delivery driver having no documentation for the move (he was a highlight though and was very professional) and with broken items and missing items. We are still working to get reimbursement for the damaged and missing items. I would not recommend using this service and realize we should have gone with a different company even with a slightly higher estimate. read more

This is by far the worst moving company! Not one piece of furniture wasn't damaged including my flooring in my brand new house. Horrible customer service and awful claims process. read more

Dear Arthur, I appreciate your efforts to bolster the reputation of your employer. Your canned remarks regarding the quality of care & service that MMM provides are simply just rote commentary. To reiterate, the team you sent to Bend, OR, spearheaded by Chip, performed in a less than acceptable manner. We paid $15,000 for your professional services & expected a professional result. Since we have continued on our own to un-box particular goods that were placed in our storage facility by MMM, we have discovered further damage to previously undetected items, many of which are irreplaceable. Of course, once you sign off on reparations for the initial damaged items, you cannot return for further claims. Makes sense, as they wash their hands of you once the third party insurer pays out pennies on the dollar to compensate you for your losses. I absolutely would never recommend Muscular Moving Men, unless your contract includes an extremely high amount of insurance coverage for your treasured items. They simply fall short of their promised good service and although friendly, MMM has little to no oversight on who they ally with to actually deliver the goods to their destination. read more