Shayne was absolutely awesome. His customer service was outstanding! He was super friendly and…read more very knowledgeable.

When I first moved into a unit here, the place was brand new and operated efficiently and I enjoyed…read moreusing it. However, in the past year this place has been run to the ground. The employees are RUDE. I don't even bother going to the office for anything. Jim is the only person I've spoken to here who is kind and helpful. He went out of hid way to find me a good and affordable locksmith when I lost my key, and has always been lovely. Everyone else is...yikes. They don't even have carts for transporting items. I have a mild disability, and when I asked one of the staff about carts, they were extremely rude to me and said "Well, just carry your stuff then." Wtf Apparently the carts were stolen months ago but they never replaced them. Just stuck up a note. Its been three months. ‍ Parking here is a nightmare. There's never enough spots. The place used to be clean but lately I've noticed strong foul odors and COCKROACHES. I saw quite a few of them in the hallways and have since found bugs in my storage unit. I'm paying way too much to have to deal with that. I'm happy I'm moving out. This place is a mess, and a constant source of frustration. It's also super popular with ASU students so it becomes an absolute nightmare twice a year. Find a different location because this one is not it.

Zach was awesome! Very helpful & friendly. Highly recommend this location they go above and beyond…read morefor their customers.

Climate controlled units are NOT climate controlled, in fact they're close to 100 degrees inside…read more The handle to the entire storage building broke and I was locked out of my belongings for 24 hours and U-Haul told me there's nothing that could be done about it... Oh and not once has the bathroom had toilet paper. Zero out of 5 stars if I could.

Very friendly and helpful staff. Made sure I understood the contract and the storage space fit my…read moreneeds.

I guess you get what you pay for. It is a good price just ran really hokey…read more Tried to cancel the day before rent was due and they ran my card a day early so I had to pay anyway. Make sure you give them 10 day notice cause they don't give a crap.

My husband is running a large commercial T.I. build-out in over 110,000 sq ft warehouse consisting…read moreof 4 separate jobs. Organizing trade's schedules, inspections, blueprints, and materials working out of his truck wasn't going to work long term. They rented a mobile office container from Southwest Mobil Storage to provide office space for paperwork and material storage. It even has room for a mini fridge and microwave to help with lunches since it is on the outskirts of the city. It even has AC. We will see how it gets in July. They are a super easy company to work with.

I am a superintendent for a general contractor and we have used southwest Mobile storage for the…read morepast few years, lately I've been dealing with Haley Fitzgerald on the last past project and she has definitely been on top of it and easy to communicate with. We will continue to use Southwest mobile storage if their prices can stay competitive.

Tri-City Storage Solitions or https://www.storage-solutions.org ... their sign on McKellips says…read moreStorage Solutions with two SS - so whatever you call them by... this facility is just fantastic! I have stored with UHaul, Extra Space (dear god no!), and other small names (usually go with these..) and just like I wrote.. these "smaller" or lesser known/non-corporate big dawgs are usually the way to go! Extra space auctioned off illegally some sentimental items that I should sue for. Uhaul turned into a whole ordeal that was ridiculous. But this Tri-city Storage for my move across the country that I could not fit everything in my car for at last minute has been SO PLEASANT! They were amazingly nice for needing a unit last minute, then my stuff didn't fit (what a shock), so I needed another one. You'd think they would price gauge me like the other guys.. nope! Got a second one in no time, moved in late, was out late, it was THE ONE NIGHT it poured rain in Phoenix ugh! I got to utilize their complimentary moving truck WHAT A GODSEND! The employee(s) are so friendly and easy going. They have text reminders for payments. They aren't nazis about making payments if you forget. Uhaul charges hundreds of dollars plus interest if you are a Minute late. Seriously. Not here. You need to pay your bills, but they won't knock your door down if you are human. Which we all are! And being all the shit hit the fan on my 2,500 mile drive across country the last thing I needed to worry about was my stupid storage units with some of my most valuable things in them! I got rid of everything but my most valuable items so in my units are some seriously worthless but priceless to me items.. if anything happened to them I'd be devastated. While driving across country a semi dumped all its cargo right in front of me and cracked all my wheels while I had no choice but to run over it all. While this was happening did I want to hear about late storage bills or water damage or a break in?? No! Thank you tri city for being a fantastic storage facility and taking care of my stuff and having your shit together while I didn't! I'll be back soon to somehow haul all my crap across the country too - in the mean time I'm glad I can trust your facility to take care of my things and not be a**holes in the meantime My facility is on McKellips but I'm pretty sure they have quite a few in the valley, have been around for a while and actually belong to a large owner business but you'd never know because they act and operate like mom and pop owners. They have pay online, and sms communication and the facility feels safe at night. Thanks guys!

Pretty nice storage, lots of units and space. The staff was super nice definitely will be back!read more

Fits the need that we have. Front desk staff was helpful although a little pushy in my opinion…read more But they are close and had the size we needed.

They never answer and nobody is ever on site!!!! This is the worst storage I've ever usedread more

I needed to hurry and find a location before moving out the state, and April was very helpful with…read moreoptions and assisting in locating a unit. All went perfectly prior to the move and throughout the duration of renting. As a person that had another unit in Texas, I love the personal messages that confirm payment has been received and everything is well. Upon moving out we were happy to see everything in tact and loved that although we accidentally had food in the storage (opps :-( ), no bugs were in our unit. I definitely suggest this location and having April oversee the property is a plus.

Been using this company in 3 different states, moved over to this location after my return to Az…read more Met the manager April and she's a very kind and helpful manager. Got a great rate online with a holiday promo and my new unit (after April swapped it) is very easy to access. Overall I continue to be a happy customer with Extra Space THANKS APRIL

Very easy to reserve Very easy access…read more I was able to get it on the website no hassle Was easy to locate unit and get in without any help and they have the gate access in and out thru their app

1. This location is in a flood plain. NOT DISCLOSED. No discount offered…read more 2. As such my row has severe drainage angle AND a 2" lip at entrance. Made offload (working alone) much more difficult than a level unit (like avail on other rows). Major hassle trying to brace dolley with lifting heavy stuff down to it. Then bending down to lift dolley over 2" high lip at entrance of unit. NOT DISCLOSED. 3. You could offer discounts on that row and plenty people will go for it. I would not as I'm working alone. 4. Their were avail units on level ground. Instead of renting them first then the units with a hill (and floodwater) the mgr told me the automated system picks the units to be rented. 5. After doing their survey they had mgr contact me and offer to ket me move. HOW DOES GOING THRU THE HASSLE OF OFFLOADING ON A HILL NOW INSTEAD OF WHEN I MOVE OUT HELP? INSTEAD I'D HAVE TO RENT A TRAILER, DO AN ADDITIONAL LOAD UP AND OFFLOAD. WHY NOT OFFER ME A FREE MONTH! TRUST ME I'D RATHER PAY AND HAVE BEEN PUT IN A LEVEL UNIT WITHOUT FLOOD WATER IN FRONT. 8. At least the managers are cool and helpful.

We just rented our first unit here and everything has gone smoothly. I was able to reserve online…read moreand when I arrived I completed my online application in the office. They walked me to my unit and showed me how to operate the lock. We got three keys which was perfect for my daughter and her roommate, as we all now have a key. The 10x5 space was more than big enough for them to share from the dorms.

Started off great. Good price. No issues until I forgot to update my payment information. I got a…read morebunch of calls and we updated the info. 2 weeks later I get calls about selling my stuff off. I said I just paid. I would like to over my bill because I just paid. I was then told I have a $100 auction fee on top of what I owe. The manager said only a district manager can talk to me about that. So I left a message for the district manager but I haven't yet to hear back.

Brit was really helpful. They will take good care of you! Got me exactly what I needed.read more

Great service, a little narrow on the driveways, prices jumped 30% within a year so I added a…read morestorage spot to my yard.