This may seem a little tick tacky. But if your work requires you to physically work in a fixed…read morelocation . And that location has customers coming to your location ... you really should know not only the cross streets to your location but which corner you are on ... southwest, northeast etc... Probably even more critical if you work for a storage facility. Moving trucks are not easy to maneuver and especially around busy intersections. I didn't set up the rental and had never been there. I was helping a friend from out of state get his mom moved. Nobody I was with knew which side of the street the facility was on. I called the location to verify the cross streets and then asked apparently the most frightening question of all... which corner are you located .... Dead silence but she retrieved a map .... After a couple of minutes looking she said Northeast corner..... nope!!! Close though !!! Anyway hopefully the managers will read this and make sure those who answer the phones know exactly where the facility is located. The young lady was very nice.

They made my moving process super easy and convenient, while staying low cost compared to other…read morestorage facilities.

Great management! Always someone there; honest, and friendly! No a/c but climate cooled with swamp…read morecoolers. If you don't need a/c, go here for the customer service!

Ray and Terry are the best--always super kind, helpful, and patient. And they are 100% on top of…read morekeeping things secure and safe on the property. I got a friendly call from Ray soon after I left one day to tell me I hadn't locked my unit properly. And then another one from Terry when I did the SAME THING. She explained what was wrong with good humor and assured me there was no reason to be embarrassed...those are the little gestures make a huge difference in life!

highly recommend this storage facility. The grounds are very kept up. The inside is very clean the…read morestaff Michael is very professional very helpful Great storage

Awful. If I could rate this a 0, I would…read more The staff is horrible. The big guy in the front is NOT friendly whatsoever, was rolling his eyes at our questions, not just with us, but other customers too. Telling us to put the rolling carts away even though we were literally in the middle of moving items? Making us feel stupid for asking if we could use the bathroom. So many other storage units to choose from, do not choose this one! Not asking for you to be the friendliest person on the planet, but atleast some respect and kindness would be appreciated if i'm giving you my business. They just want your money and you to be gone. Seemed like there were some hidden fees too that they try and hide until the last minute.

Avoid This Location -- Dishonest Staff and Zero Accountability…read more I had one of the worst customer service experiences of my life at the Public Storage on Becker Ln in Scottsdale, all thanks to an employee named Deja. As a professional locksmith, I lost the keys to my personal lock (purchased from Public Storage) and was verbally given permission by Deja to access my unit by picking or cutting the lock if needed. Despite my skill, the awkward placement made picking difficult, so I carefully cut one of the two latch holes -- not the door or the lock itself -- and gained access. The next day, I returned to find an overlock on my unit. Deja now accused me of "vandalizing" the latch, charged me $95 in "damages," and told me I had to vacate the unit. This, despite her having authorized the very action she now pretended never happened. She clearly overstepped, and when it backfired, she twisted the story to protect herself. When I calmly returned to dispute the charge and remind her of her own words, she changed the subject and played the "you made me uncomfortable" card -- a tired, baseless excuse to deflect accountability. If I had truly been aggressive or threatening, why wasn't security involved? Why wasn't a report filed? Why not pull the security footage? Because she was lying. Corporate and the district manager were no help -- they blindly took Deja's side and justified the $95 fee by claiming the latch was replaced. That was a lie. When I returned to vacate the unit (as ordered), the original latch was still there and fully functional. No repair was ever done. To add insult to injury, my access code had been disabled -- an hour before closing -- until corporate gave me a new one. More petty behavior, likely designed to block me from discovering that no repairs had been made. This experience made it painfully clear: this location enables unprofessional behavior, protects dishonest staff, and punishes customers who speak up. Deja showed zero integrity, and her management backed her lies instead of investigating the facts. If you value transparency, professionalism, and basic fairness -- avoid this place at all costs. **A footnote regarding the ridiculous 5 star reviews on this page: I'm sure all these customers just couldn't wait to get out their phones and leave shining all star reviews for this person, Deja, and every customer amazingly and coincidentally made sure to mention her by name in every single 5 star review. Either she is the single greatest customer service agent in the history of customer service or these customers all received a discount of some kind in exchange for leaving a positive 5 star review and including Dejas name. I'm not going to give my opinion on which scenario is the correct one, but I'll leave it up to you, the reader, to decide. I'm sure you'll come to the correct conclusion just as I did. Its a violation of Yelp TOS to give discounts or compensation of any kind in exchange for positive reviews, but that's okay, you can see in every bought review, again her DM replies and backs her shady practices. Shame on you Public Storage. I expected more from a corporation of your size.

Deja is absolutely amazing, she helped me out a bunch especially in accommodating me when I…read morerealized the original unit I purchased was too small. Went above and beyond it was truly appreciated in a stressful time! Whoever her boss is give this woman a raise she more than deserves it!

I've now had a 10 x 10 air conditioned storage unit here for a full month and absolutely love this…read moreplace! The process of reserving the unit was super easy, the first day check-in was smooth and every time, my visits are seamless. I love that they provide a bunch of carts that you can use to load and unload. My unit it located right outside of the elevator in the basement so it's super convenient when moving a lot of work boxes. All in all, I've been thrilled with my experience so far and my husband is SUPER happy to not have boxes on boxes of work supplies taking up space in our garage. :) I also think it's very affordable for an air conditioned unit (almost a must here in AZ, unless you're just storing paper!). You can set up auto payments as well through your own portal so that you never miss one!

Unfortunately, I called here to rent a unit like I do every year for my college student, to find…read moreout it's no longer open. The number directs you to some sales and service center and they won't tell you what kind of service. Just wanted to give a heads up!

I called about a storage very friendly over the phone went in great customer service and showed me…read morea variety of units that were available and the property manager was very friendly

Just leased a storage unit a month ago. When rent was due, I hand delivered a check to the office…read moreon the 27th. Three days later, I received a text saying my rent was past due. I called and called (they were open) and no one answered the phone. I left a message saying I had a receipt for my payment but then 2 hours later I received an email saying my rent was past due. So, I drove over there and tried to get an answer about why this was happening. "Girl" at front desk didn't have a clue why $1 was still showing as open, even though I explained Yolanda told me what was due when I brought the check into the office. It was very frustrating. I would not recommend this establishment. My neighbor told me they used to rent there but had their rental amount increased 3x in one year!! I'm going to move out.

These guys picked a fight with my neighbor across the street. They parked the truck right behind…read moreher driveway, blocking access. When the neighbor asked them to move the truck they told her she would have to call HOA security before they would help her out. It embarassed me, as I had no idea this was occurring. I won't again hire this company that causes problems with new neighbors.

Fully Loaded recently did a move for us from AZ to Northern Idaho, and they were absolutely…read moreterrific! Chris is very good at communication and their prices are fair. We have used them more than once, and each time we have been so grateful for their calm and efficient manner, concern and care for our belongings, and their positive and can-do attitude. Personally, we wouldn't even consider another mover!

I have been a customer with Advantage Storage for over a year at the Moon valley location. When I…read morefirst came to the store asking questions about price, etc., Russell greeted us with a smile and helped us pick the best unit for our needs. He was very helpful and went above and beyond to help us. Recently I had different storage needs. Christina also greeted us with a big smile and went way above and beyond to accommodate us. My son lost his glasses in the move and she went out of her way to help us look for them. I very much appreciate all that they have helped us with. Also, the facility is always very clean and trash cans always emptied. I will recommend this location to anyone in need. Thank you Advantage Storage hiring such amazing managers to run your facility! Carolyn S.

Christina was so helpful and made the whole process easy and stress-free. She helped us get settled…read morequickly and was super kind and professional the entire time. Really appreciate all her help!