Zach was awesome! Very helpful & friendly. Highly recommend this location they go above and beyond for their customers.

Climate controlled units are NOT climate controlled, in fact they're close to 100 degrees inside. The handle to the entire storage building broke and I was locked out of my belongings for 24 hours and U-Haul told me there's nothing that could be done about it... Oh and not once has the bathroom had toilet paper. Zero out of 5 stars if I could. read more

Double dipping overcharging giving us multiple vehicles with dead batteries, no compensation and just gave us a Uhaul with an empty tank and said it's not their problem so they charge customers if they bring an empty tank and then they give it at empty tank. What a double dipping Scammers. read more

Bate and switch pricing, and they add additional charges to your card without consent! Was quoted $19.95 rental plus $. 29 cents per mile for 100 miles online. When I got there sat 01/08/22, they charged me $79.00 rental and $. 29 per mile for a total of $101.79. When I realized the difference and went to turn truck in, manager insisted (on a phone call on speaker from employee) I must have "misread" my price quote and I was also told I can't, or shouldn't, believe anything on the website because it always messes up, and the only was to get "accurate" pricing was to visit the store. Two days later, there is now a charge for uhaul on my card for $140.79! They charged me an additional $40! And it wasn't for over mileage, I was 9 miles under my estimate and I had exact amount of gas required in tank, and when I turned in the truck I was told they OWED me a seven dollar refund from the $101. Be careful and double check your charges if using this location! Thankfully I still had receipt showing the correct amount so I could dispute it with Bank of America. Complete fraud. read more

I've rented from this location twice. My first time, it went okay, it took some time to actually have my truck brought out and ready, I stood around for a good deal of time twiddling my thumbs, but they let me know when it was ready and I utilized the hell out of it. Now, this second time, I'm probably never going to use this location again. The people who worked there were actually nice enough but I had a reservation here for about a month and they did not fulfill their end of the bargain and, really, brought a lot of frustration and stress to an already stressful day (moving sucks). I planned ahead of time a good deal when I moved this time, but it was still a nightmare because moving always, always is. I reserved a truck for rental in early September for an October 1st pickup. I checked in online the morning of and had my mom drop me off, who was in town to see my new place. So, they look through their records and inform me, hey, the guy who has the truck you were going to rent hasn't returned it, so... there's that. Sorry, bud. I asked if they had any smaller trucks which may work. Nope. They have 0 trucks available. It's insanity because I reserved a truck so long in advance I should have been given a time-frame when some other vehicle may become available but I wasn't, I was simply referred to the McClintock location about a mile away. I told them that I'd been dropped off and was without a vehicle and without a phone. I had wrongly assumed that this would only take a moment or two so now I was stranded. Nice enough, someone working there did give me a ride to the other location and dropped me off. However, when I got there, the dude working behind the desk of the other location told me that it was the end of/beginning of the month and that's their craziest time and since I didn't have a reservation with them initially, it didn't look good. My eyes must have gone black because they ended up putting me in a bigger truck for the same price. This Scottsdale Rd. location, they were very nice and I appreciate the ride, but really, they didn't seem to give two shits that I had placed a reservation and even checked in online. What exactly did I check into? A ghost truck? Some sort of phantom? They never offered to call another location for me to check availability so when they dropped me off, there was no way of telling how many prior reservations had been booked so it's totally possible they could have dropped me off and there could have been absolutely 0 truck that I was able to take off in. It was a hassle but some other location ended up coming through for me. In the future, I now know that reserving a truck does not mean I'll end up getting anything from these guys other than a head-ache. I'm probably just going to book in advance with the larger location on McClintock to avoid a hassle. read more

I'm sure on a normal day, all goes well here. However, I had a terrible experience with an employee named Neil, who was rude and lied to me. I rented a truck and my partner and I went to pick it up that morning. A gentleman named Ethan was nice, and got us all set. When he opened the back of the truck just to inspect it before letting us drive away, he noticed that there was no dolly in the truck, and said maybe the previous users never returned it. We told him we didn't need a dolly and he said it was no problem, and quoted us for a price without a dolly. When my partner and I returned the truck, Neil said that there should have been a dolly with the truck and that he would need to charge us. I explained the situation, but he seemed to not believe me. I was firm and told him that I would not accept a charge for the dolly. He was nasty with me, and told me that he wouldn't. He handed me a receipt and I left. When I got home, I realized that he had charged me for the dolly and a missing charge. It wasn't a lot of money, but it's the principle. I have reached out to customer service several times and the issue is yet to be resolved. I won't go back. read more

The sign says they are open until 7om. It is 6:50pm and there is a guy sitting at the desk right by the door ignoring my request after pushing the customer assistance button. I had to fight this ridiculous traffic and construction next door to get here and they do not have tue audacity to answer during open hours. read more

After being directed to this location by another store, we discovered that again, this is not the site where our reservation was located. Ethan Eddy was great at helping us locate our reservation and was patient and kind while figuring this all out. Thank you again, Ethan! read more

I doubt this is a legitimate business. They FRAUDULENTLY charged me for something I did not rent, thus couldn't return. (Nothing to return, obviously). I've reached out to customer service several times with no response. They sure pocket people's money for their own profit! I thought a general manager would help, but it seems like they're in cahoots with their employees practices of FRAUD and illegitimate profiting. Don't come here if you value your money. Don't come here if you have a certain standard for human beings and their behavior. read more

Horrible service. Manager was rude. Got an email 4 weeks later saying I damaged the truck when I'm 200% sure I brought it back okay. Watch out for the scheming manager/staff when you return your vehicles they are a hurting business looking to collect on things I never did. read more

I rented a van from this location yesterday 3/10/2015. The whole process could not have gone any better. Donna( I hope I have the name right) was the nicest person and very friendly. Explained everything to me, did the systems check on the van with me and was just an absolute pleasure. If I ever need to rent a moving van in AZ I will definitely return to this location.! read more

My former roommate rented space at this location what must have been 6-8 months ago now. To my knowledge, he cancelled at that time, never gave them my phone number, and hasn't done business with them since. They are STILL calling me, and now texting me, at a number they should not have access to and have not removed despite both me and my roommate asking them specifically to delete my information. At the cost of dealing with U-Haul's obnoxiously difficult to navigate customer service system, I submitted a complaint to corporate which I am hopeful will resolve the issue. Jeri Eddy, please stop calling me! read more

Wut just downloaded the new Gorillaz app, basically it's a 360° view of the Gorillaz house and each room and it actually tells you where it is like to go on a road trip to it and see it? But it says its here? Looks like a normal business to me maybe im missing something idk. Not really a review but just wanted to say that read more