I really wish I knew the young lady at the fronts name but after reading all these reviews on the great service they had from a lady named Sherri working the front... I'm going to assume that's her. The first time I came in to rent the unit she was extremely helpful and I feel like that isn't a common thing around here. I commented to my friend who helped me move in that I must write a review about her.... Well being as how I was moving it slipped my mind at the time. But again today I went in the pay my bill and she was just so sweet and carries her self very well. I've rented from other public storage places before and she has definitely made this place stand out in my mind by far!!! THANK YOU! read more

First of all, you rent units that are listed at this address, that are NOT even located at this address. You don't bother to give the address of where the rest of the units are. The other address on 71st hidden way back off an alley behind whattaburger off Thomas road. Then those indoor units aren't even climate controlled. After speaking to many people not one person said to me, hey the unit you just paid for isn't at the address it says it is and not only that, they're 104 degrees inside and it gets hotter and stuffier the further into the indoor units, the hotter it is. There's not even fans to move air around. Then when you finally find it you can't get the gate code cuz there's no kiosk to finish the process. I was told to go to Pima rd location . It was almost 9 and it needed to be done no later than that i was told so I could get the code and use the 24hour access I paid 35.00 and put my stuff in there. I looked everywhere but couldn't find it . So I called customer service and as it got to be just minutes away from 9:00 I just needed the guy on the phone to tell me where the kiosk was. As I'm talking to him and explaining the situation while walking as quickly as I could to an area it might be, he kept asking for the address where I was . I told him Pima rd in Scottsdale. That was not good enough. I said I don't know the address. He wanted me to find the address for him. I told bim sir, I'm I'm using my phone to speak to you while walking over to another building: he again said he needed the address. I kept telling him I don't know, but it's the only one on Pima rd in Scottsdale. But he kept repeating it as I'm totally tryin to walk and talk to him. I don't have time stop and swipe my call with him to do a damn google search. I said to him, you work for public storage. You find it. That's your job! Then he asks me for the zip code.... 3or 4 times consecutively and before he begins to repeat it each time I attempt to answer him .. he asks for zip code not allowing me to answer me because he kept doin that instead of letting me answer him. After the 4th time i finally was able to say full zip code. Then he says, that location doesn't have a kiosk! The way he said it was very accusatory as if I'm a dumbass for being there. I told him i was told that's the location to go to. He says , anything else I can help you with ? I said yes, tell your boss I said you do not belong in customer service and thx a lot for making my night harder than it needed to be. The next day I ask for a transfer but I didn't get it in time to be able to unload the truck so my stuff was taken to a friends storage unit in mesa- not at all convenient. Meanwhile the one on 71st not 70th wants me to pay money for rent that's past the 30 days I already paid for and don't even have a unit to use yet. I was told that there's no obligation to rent for more than a month. Well that's not true . Unless you move in on the 1st, you will have to pay for amount of days left in that calendar regardless whether you paid from the 25th to the 25th you will also have to pay an extra for those 5 days . Long story short, they wanted me to pay for the last 6 days of July even before I moved in and after I already paid for a month before they would transfer me read more

I hate leaving a bad review but when safety is involved I feel like I have to share. Rented a unit in the spring and was told they were climate controlled. Came back last month to grab something and my unit was HOT. Immediately told them I'd be out at the end of the month and confirmed what day I needed to have everything out by. I came back to get my final load that day at sunset. The facility was having gate issues that day so I was already a little nervous being there as the sun went down. That's when I noticed that my unit didn't have a light bulb. There was no way I was going to be able to get all of my stuff out before it got dark. The thought of trying to move out of a pitch black storage unit felt really unsafe as a petite woman so I decided to be cautious and come first thing the next day. After I got my stuff out, I tried to find someone to talk to about the situation but no one was in the office. Then I preceded to get charged an entire month's rent since I got my stuff out a day late, or more like a few hours. I've called Public Storage multiple times trying to talk to them about the situation but after being on hold for over an hour give up. I finally just paid it since they were threatening to charge me a late fee and I knew I'd never be able to talk to someone. So disappointed in Public Storage as a company. They could do a lot better read more

Public Storage - Missing light bulb in unit - Self Storage Near Me - Scottsdale, Arizona

Your payment will increase every month, the place looks dirty, and everything inside is covered in dust.

Mike was very helpful. He was friendly and informed. The place was clean and he responded quickly to my concerns.

This is my first review on yelp as I'm not one to post reviews. I felt I had to share my story with this location. Had a unit for over 2 years now and I'll give you a rundown. Within the first 6 months it was broken into with multiple items stolen. They didn't even offer to replace the lock that I had purchased from them. Upon now moving out now I have found my whole unit is infested with rats, so basically droppings everywhere and all over everything. It's extremely bad. Having to throw away multiple items due to this. Highly advise to stay clear of this place read more

Public Storage - Rat droppings everywhere - Self Storage Near Me - Scottsdale, Arizona

I needed storage for my relocation to Scottsdale. I stopped by the office to notify them that I would be moving into my unit in a couple days. Celeste was very helpful and pleasant. This facility is very clean and organized and the price was very reasonable. I'm glad I selected it for my storage needs. read more

I used this place to store my car wheels for the race track. i use to come by one a week to swap wheels. their not so nice (new) employee told me ide be getting evicted if he saw me "working" on my car again. no worries- there are numerous places that are just as overly priced as this place but let you do you what u need to do read more

Excellent service and very patient to all my questions, Sheila the store manager is super atte and answer all the questions with patience 5 stars all the way !! read more

Beware. This is a scam. They get you in the door with a low rate and then 3 month later, they double the rate, and then later, they triple it. They have doubled my price, yet are advertising other units that have the exact specifications as my old pricing. I can continue to get that lower price if I move all of my stuff to another unit with the exact same specifications. Unfortunately, I cannot get there right now because my husband has cancer surgery in a week and a half and I am in Northern California. So, Instead, I have to pay double the price. The local manager cannot approve a lower price and corporate will not do it. Do not go here unless you are prepared to pay triple the price, because that is exactly what they will do to you. They get you in the door for a low price and the double it and then triple it, etc. Please see the other reviews complaining about the same thing along with theft and rats. Here is what they quote: "Public Storage runs on a month-to-month basis, so prices may be subject to change any time per section 2.2 of the lease agreement that you signed. It is subject to periodic rate increases with no exact time frame or amount cap listed." Save your time and money and go somewhere else. I will be moving all of my stuff out of there as soon as I can. read more

Your rent will get raised by $50 every 6 months or so . I've had to move several times over the years just to stay paying àn affordable price. It may not sound like much until you see your néw bill with taxes and stúff. If your expecting a lock refund keep track of it because mine doesn't always hit my account. If you own already they won't let you get web discounts . read more

Several units were involved in consecutive robberies at this location. Manager is rarely on site during the hours that someone is suppose to be there. If you call the office you will get an answering machine every time. In order to talk to a person you need to say you want to open a new unit. There is no customer service representative to speak to; they would not care anyway. Oh and whatever price you start out at, by year two you will be paying more than double monthly. read more

If I could give 0 stars I would. My storage space was broken into & stolen from 3 different times!!! 3 different Public Storage locks were put on (not by me) & all broken off when I finally showed up to my storage unit yesterday to find out my key didn't work properly. An employee opened the unit to see my property scrambled through & drill shavings from the break in. Not one employee could give me an explanation on why I was not notified about the break in & why I was not notified that THREE different locks had been placed on there & there is no paperwork stating when those locks were put on. This place is JANKY! read more

Do not believe the 5 star reviews for this company and location (70th Street in Scottsdale). They must be written by friends and relatives. The service 7th this place is horrible. You can never reach anyone in the office, and if the call the 800 number for the company, they direct you back to the local office where no one answers. And there is no after-hours or emergency number to call. The place is also infested with rats - rat traps everywhere. And they are incredibly expensive in my view compared to other even nicer places. Unless you have nowhere else to go for storage, I strongly recommend against using this facility. I would give zero stars of I could. read more

Easy to work with. Clean storage. Close to home. Reasonable. The hours could be better, but that also gives some safety to your stuff.

OMG Brandon was beyond AMAZING getting us moved into our storage unit. He was more than accommodating and checked to make sure we were ok even close to closing time. Sooooo appreciated !!! Thank you Brandon!! read more

***DO NOT RENT HERE!!!!!*** I paid online for a unit to rent on 10/13. I don't know Scottsdale super well and wasn't sure where this location would be. To start, it's off the main roads, by a few turns. You have to enter a code to get in. Makes sense! Once you're in, the units are SO CLOSE to each other, both next to and across from. BUT, you also have to park your car in front of the unit. That would be okay, except there's a single lane to move in. That's ONE lane for incoming, leaving and parked cars. FUN! I went down the first lane, maneuvering around 3 parked cars. FILTH in the back. TONS of garbage and things you could see had been sitting there. Not that the garbage hadn't been picked up yet. I saw more but will give Public Storage a (short) chance to contact me before I post it publicly. Safety should be of the utmost concern here. The worst part? You have to get out of your car to EXIT. No chance that I would get out of my car at night here! I spoke to them on Thursday about the situation (right after it happened, I didn't even make it to my unit, that's how horrible it was!) and was told a refund was being started. I reached out to follow up today (DID NOT expect the money yet, just wanted to confirm it was in process). NOTHING HAS BEEN DONE. I've called corporate twice and they keep sending me to voicemail. I tried the online chat and Keith told me that it can take 48 business hours to get a response. I confirmed business HOURS (since I've never heard the terms 48 business hours) and that it could possibly take over a week to hear back and he confirmed that was correct. I am hoping this post will have someone contact me ASAP. Thanks! The ONLY positive part of the experience was speaking, in person, to Shaemus (PM) the day I found this place... He tried to help the best he could. read more

This place is a joke. I buy storage units and came to pay for what I won. I had issues with my car so I rented a truck. Waited over 2 hours for the employee to return from lunch. He never came back - I guess decided to take the afternoon off knowing I was coming. Waited ver 2 hours and never came back. I had a family death and had to leave out of town. I called to complain but doesn't matter. They claim I no showed and banned me/ suspended me for a month. Never again will I auction anything from those people. I put a complaint and yet they don't care. It's all about them. I guess you have to accommodate to there hours!! read more

I came to the unit with a uhaul truck. And I received a text on how to accesses everything I ASSUMED the text saying u can access the place whith your phone meant you could also access your storgae unit with your phone not just the gate. i was unable to access my storage unit. And i ended up not using the unit bc it was already closed so i couldnt get to the office . the next day i called for a refund and they wouldnt give me one. Even though I didn't use my unit. I never leave bad reviews but 122$? For a storage unit and that same day i ended up just getting a diffrent one at Scottsdale self storage down the street for 30$ that was way bigger and the workers were SO much nicer. All the reviews you're seeing are true this place sucks. read more

They have the units in front and they are nice, but when they give you a unit it is behind it and across the street and not taken care of as much. They tell you only there locks will work on the unit, and that is a lie you can put any padlock on it. They try to get every penny out of you they can. I also bought renters insurance for it because the unit is iffy. After three months of having the storage unit the raised the price by nearly $30. Go to a different storage units. Don't let the first month for a dollar fool you like it did me. Before writing this review I gave it 4 stars but changed it to 2 because I realized how bad it is and if you only plan on having your stuff in it for a month take advantage of that dollar cost. read more

I tried to get a storage unit at this place, but did not workout, instead I got yelled when I mentioned the echo in the kiosk. The woman, instead of lowering her voice and explained, she just yelled or raised the volume of her microphone. The not only lost my as a potential customer, they also lost the person before me. read more

David was an absolute pleasure to work with. He went above and beyond for us and helped us with his friendly, professionalism every step of the process. I have now rented two units at this location because of him. Highly recommend! What a great experience! read more

This place is the worst! They change there hours without notice. Sent a text message still stating the old hours my uhaul has been stuck inside for two days costing me daily fee's because of this and the costumer service is so messed up, rude and clearly don't care what it's costing me. read more

I wish I could zero stars ! GO TO STOREZ INSTEAD!! RUN AS FAST AS YOU CAN FROM THIS FACILITY!! I had a reservation today. The attendant Brandon , probably a fake name, called me to confirm the reservation. I arrive at the facility with paid movers on a time crunch. Only to be met by two other people who have been waiting. I was advised by the couple that the attendant sped off on a golf cart and left out the back gate. I went to try to speak to the attendant . He continued to speed off into the distance. I walk the property to see if has the unit HE (Brandon) should have had ready, since I had pre reserved and completed "Express check in" . After he literally hid on the property for 15 minutes I find him. At this point I'm flabbergasted at the unprofessionalism. The attendant still won't make eye contact. Says that he Just won't rent to me At all. AGAIN I HAVE ALREADY PRE PROVIDED ALL INFORMATION NEEDED ONLINE 24 HOURS IN ADVANCE!!! He will not allow me to speak the manger "Ashley " again another fake name. After spend $150 extra on the movers I went to STOREZ who has cleaner faculty and nicer attendants RUN FROM THE PLACE! DO NOT WALK He informs me he gave my unit away and I know have to wait . He also suggested I unload my belongs on to the Main Street. And wait an u disclosed amount of time for him to get back to me. Mind you he would not even look me in my eyes while he sells me these lies. He also has his headphones In his ear . He then proceeded to "sweep" the unit for the customer ahead of me. The older couple who had now left! He Lockes the movers In the property. Says he won't open the gate for them! read more

Great business. In a convenient neighborhood with helpful front desk agents. Feels very safe.

Also subject to unannounced rate increases. Put up with it for years but will be moving out now. Over a 48% net increase over 3 1/2 years. Look elsewhere. read more

I came in and rented a 5X8 and then they actually found me a better deal Ron was externally pleasant and helpful and the whole ordeal go by quickly and easily . read more

I will be leaving Public Storage specifically because of this location. I have been renting one of Public Storage's largest units for a few years now. I moved about 10 miles away from the area and so I make my payments at the 70th street location because it's closest to me. On at least three occasions, I have driven over there during office hours and found the office closed with no additional information for customers. When I've tried calling, there is no way to get through to anyone IN the office for customer service. Yesterday was the third and final straw as I drove over to pay my bill... office closed almost an hour early... no reason or information posted on the door for customers. Tried calling, no luck. Just get directed to their website. SO, today I make the trip again and tell them that I was there yesterday to make my payment, but they were closed, so here I am again today. The property manager said "Yes, I'm sorry, she left early and on the most important day of the month!" Then they tell me "so, it looks like there is a late fee..." I said "NO, I tried to make my payment and you weren't here to accept it when you should have been." They said "it's not your fault you couldn't pay since we closed early, but I'm not authorized to remove the charge." Again I objected and they had the nerve to tell me "well, we do have other locations you could have gone to." Seriously??? I told them/him "I know, but I didn't have time to get to a different location last night before 6pm. (I had to pick my dog up from the hospital.) So they said "I'll enter the "issue" to corporate to remove the charge." This is a PROPERTY MANAGER that has no authority to remove a charge?? "So I'm responsible for paying a $50 fine so that the office could leave early??? I have spent a lot of money renting from Public Storage, especially with the significant price increases, but no more! **Also worth noting, when I arrived at the office today, the manager was on a speaker call with a customer that was having an issue with the $1 deal offered by Public Storage. Of course I don't know the details of the customer's account, but the manager flat out lied and said "Well, I haven't had that deal here at my location for more than a month, so I'm sorry about that." When the customer asked about canceling and/or prorating their account since that deal wasn't actually available, the manager said "I'm sorry, there's no prorating and there's nothing I can do. You'll just have to pay for the month and cancel after that." I SAW THE $1 DEAL SIGN UPON ENTERING THE BUILDING TODAY! I was surprised at what I was hearing, so I went outside to double check after I heard him tell the customer they haven't had that deal in a while and YES... they DO have the $1 deal advertisement right on the front window! I said "you have a sign for the $1 deal right on your front window! You should take that down if you're not honoring it." They mumbled "we're required to keep that sign posted." Huh??? FALSE ADVERTISING, OPTIONAL HOURS OF OPERATION, NO CUSTOMER CARE. I'll be waiting to hear from corporate regarding their decision to refund the late fee I was cheated out of. I won't hold my breath. SHAMEFUL AND DISHONEST! read more

Fast quick and affordable. Everything went well. Thanks. It's a storage unit. I am just adding other words so that it is a review and not a tip. I am satisfied with my unit read more

This facility is well-managed, REASONABLY-PRICED, neat, clean, and it has easy access that's available during most hours of the day. I was nicely welcomed by Sherri, once the person ahead of me had completed his business, and our business was conducted efficiently and expediently. My wait was NOT LENGTHY, and Sherri handled the situation QUITE NICELY. VERY PROFESSIONAL! KUDOS for a job WELL DONE! THANKS SO MUCH! read more

Ron was nice. He got us in quick. It's a storage unit, what more is there to say. It works perfect to store your stuff.

Clean facility, very nice. The Property Manager Shaemus is AMAZING very helpful through and through. The $1 for the first month is also and unbeatable deal ! read more

Sheri is such a professional in her industry! She has the best work ethics and makes sure customers like myself are well taken care of! Sheri is delightful and always with a smile! She will make sure to help you find the best unit and its location suitable to your needs! Jennifer Reichman Scottsdale resident read more

I loved the customer service and they treated me right I recommended this place and the best employee deandre showed me around and helped me so much read more

I've purchased storage unit auctions from many other sites (including the Public Storage company) and have never had as back-stabbing of an experience as I did at this location. Initial paperwork went fine and the person at the desk was kind enough to even leave the dumpster unlocked for me so long as I promised not leave it unlocked for the weekend as he said people would put large items into it. I locked the dumpster as requested, and when I returned the next day I found people a sizable stack of large items next to the dumpster. Thinking this was the norm - and not having been instructed NOT to put items there - I did add some large items to the pile. So what happens? They report me to the auction company resulting in an account suspension. I was never instructed not to put items net to the dumpster and never got a call from the property because of any issue -- heck, if they'd called me and explained, I'd have gladly come and removed the items. Terrible communication and worst, backstabbing experience I've ever had with any storage property management in the several years I've purchased storage auctions. read more

Ron was very pleasant. Made the renting experience quick and easy. Definitely has top notch customer service!!

The two ladies I dealt with were extremely nice and helpful. However when you call the corporate number for customer service it is deplorable. So far I have made 4 calls one of which the girl must have thought she muted me out but I could hear her talking to a coworker while I was explaining my issue. Not anywhere close to customer service. So far I have given the district and regional mgrs numbers with no return phone call. I'm just glad we moved our stuff out. Although the facility and staff on location were nice the customer service at corporate is why we will never return. Lesson learned read more

Brian was very helpful getting us all squared away with our unit even though they had us scheduled for the wrong day to access it. Very pleasant to deal with! read more

Used this place for several years to store excess supplies for work. Convenient and easy to get in and out. Efficient staff and they were around when it finally came time to close up the rental. read more

Brian and David were both extremely helpful and attentive. They made sure I moved in and out without any fees or extra hassle. Definitely recommend! read more