I called about a storage very friendly over the phone went in great customer service and showed me…read morea variety of units that were available and the property manager was very friendly

Just leased a storage unit a month ago. When rent was due, I hand delivered a check to the office…read moreon the 27th. Three days later, I received a text saying my rent was past due. I called and called (they were open) and no one answered the phone. I left a message saying I had a receipt for my payment but then 2 hours later I received an email saying my rent was past due. So, I drove over there and tried to get an answer about why this was happening. "Girl" at front desk didn't have a clue why $1 was still showing as open, even though I explained Yolanda told me what was due when I brought the check into the office. It was very frustrating. I would not recommend this establishment. My neighbor told me they used to rent there but had their rental amount increased 3x in one year!! I'm going to move out.

Have been with StoreZ for quite some time, Jessica was a phenomenal help from day one to the very…read moreend, Chelsea was also a great help. Thanks guys!

StorEZ Scottsdale is the perfect example of what a safe, clean, solid and secure storage facility…read moreshould be. I found this location on Google and am so happy I chose to store with them. Jessica the Office Manager communicated with me on the phone prior to my move in. She was so helpful, kind, informative, and supportive. A very personable enjoyable person to work with! She managed my move in with a few adjustments and all was ready to go upon arrival after a long crazy day of moving from Cali. The facility is IMMACULATE, gorgeous, well organized and tight with 76 security cams viewable moviescreen style on the reception wall, clean accessible move in garage and decks. Literally looks like a stealthy Battlestar Galactica inside, all the hallways and units are super clean and easy to access. AC on, complimentary cool H20 upon arrival, you cannot ask for anything more. Just over the top INCREDIBLE. I am elated I found them and I will always recommend this location to anyone looking for the absolute best choice for storage needs in the Phoenix area. Thank you Jessica and StorEZ Scottsdale!! 5*****

The staff at this location are so incredibly rude. When I left my trailer lot, I was accused of…read moreleaving broken glass. The staff member, Candace, told me I needed to pick it up to get my deposit. The tempered glass fragments were so small and from a former tenant. I, did however, spend 45 minutes in the blazing June sun picking up tiny pieces. After doing so, exhausted from the heat, she said it wasn't good enough. These fragments were not from anything that happened while I was renting there. I was not given my deposit back and was treated like a tool to do her work. I would never recommend this establishment to anyone. Cannot exoress enough how unsatisfied I was. The photos shows how I left the space.

BEWARE AND DONT STORE YOUR RV OR YOUR STUFF HERE UNLESS YOU WANT IT STOLEN OR DAMAGED!!! This place…read moreis the absolute worst our RV has been broken into and wrecked and now the catalytic converter has been stolen! This lot is ALWAYS getting broken into even the police say it's a hot spot that they are ALWAYS here! They take no responsibility for anything refuse to use their own insurance and just tell you I'm sorry unfortunately that's what happened and there's nothing we can do. Kathryn the manager is the rudest in the entire world! We own a moving and vault storage business and offered business suggestions and Kathryn just kept saying no they aren't going to do anything! She even said it was possibly an inside job. I wouldn't even waste your time trying to talk to her because she does not care at all and her customer service is the absolute worst. I'm opening up a case with the news to start investigating them because they are so bad!

I started renting here in September 2025 and had issues at the very beginning. Money was taken off…read moreof my card but the facility said it didnt go through on their side. I had to wait until my bank dropped the money back to my account. After that, I signed up for automatic bill payment in October 2025 to pay my bill every month. In November 2025, I got an email saying that my payment didnt go through. I called my bank and was told that nothing had been presented for payment from CubeSmart. December comes and the same thing happens and CubeSmart said they billed me for over $400 and I called the store and complained because my bank kept saying that no payments were being presented. I had to send them copies of my bank statements to show that there were no transactions from CubeSmart. I ended up taking off work to go into the store to pay in person. I was assured that everything was fixed and there shouldn't be any other problems. I got no calls or texts in January or February, 2026 but this past Monday, I got an email notification that a verification code was sent to me for my CubeSmart account which made me go and log into my account on the app. I saw that I had a past due balance and I couldn't pay online. They also had removed my automatic payment method. I called the office and the district manager and got no answer so I ended up calling the corporate office where I was told that my property was auctioned off due to non-payment. I told the representative that I hadn't gotten any calls or texts and I had called the office and the district manager and got no call backs. The representative informed me that they sent an email on January 26th about the payment and then removed the account from automatic payment. She also told me that the rate had gone up. I informed the representative that no payments had been presented to my bank and this had happened before and CubeSmart said it was fixed. I also told her that removing my payment method without informing the customer is illegal and no notices was sent to me by mail or email about the rate increase, payment being missed, or the auction. Most companies send this by email as well and theres no notifications of that in my email. She took my complaint and told me that the regional manager would call me back. I told her that I was filing a complaint with the BBB and the Arizona Attorney General because this is so unfair to do to customers and steal their belongings.

13851 N. 73rd Street Scottsdale, AZ.: Where to begin?…read more First the constant rent increases. I am now paying almost $400 a month for a 10 x 15 outdoor unit without climate control. The price I started at was about 1/4 this cost. I called to talk to management about the price gouging and the call was answered by Christian. I asked what a unit would rent for today. On the site I believe the rents are between $130 and $170. He said the rents go up and down. Mine has never gone down even though anyone renting today would be paying about 1/3 of the cost. I am paying. This is how they reward long-term customers! When I asked Christian to quote me a price for someone new renting today, I was put on hold for 30 minutes. This is how they evade questions from loyal customers. So disrespectful. Obviously evading the question. When I hung up and called back, of course no one would answer. Be clear, I have a job that I am also working during the day and do not have time to play childish games. Great customer service for a company that supposedly won the customer service of the year award. Next, let's talk about the fact that they changed the door in my storage unit without contacting me first. They also let workers from outside of the unit change my door without any supervision from anyone on the site, which is required. When I said, so there's a possibility that things are missing from my storage unit, they could not confirm whether there was or not. Mind you I am out of state and that is why I need a storage unit. I would have to travel across the country to look. they are required to let me know anytime they do something like this ahead of time and did not. My advice is for anyone looking into storage not to use this company or deal with Christian In Scottsdale, AZ. This company preys on people.

Visited during Cars and Coffee. Excellent establishment. Loved the variety of cars and people that…read morelove them!

Wow! What a cool place!! I attended a private event at this place, much better then a boring hotel…read morebanquet room for sure. The cars on display are amazing, the paint job on that Dodge Challenger .. you have to see in person to really appreciate it. The neon signs and decor really make this place special. The staff that assisted with the event were friendly and accommodating. I would recommend for parties & events.

I went into this facility thinking they had U-boxes but Sherry explained to me that they didn't and…read morelooked up a U-haul place that did. She was so kind, personable, patient, and informative. She went out of her way to help me knowing I wasn't going to do business with her. We need more people in this world like her!

I'm not one to spend time writing reviews, but Storagexperts, and James in particular deserve it…read moremore than most. We rented a Uhaul for an in-town move and had a last-minute pickup location change to here. James helped with our rental and went above and beyond to make everything smooth and pleasant. I'd give 10 stars if I could. The facility is impeccably maintained, and the truck was in perfect working condition. I already rented a storage unit up the road but will rent one here if I need storage in the future because this is a family owned & operated shop with year-long monthly rate guarantee with customer service that is second to none. 1,000 thank yous to James for his help. I hope to be back and will certainly point anyone who asks in their direction.

I have been using Cubesmart for over a year & I have a small 5x8 trailer and have been on the…read morewaiting list for a smaller and less expensive spot. I get a call on a Monday saying that one just came up at $134.00. Per month. I am currently at $173.74 per month. So common sense says take the smaller less expensive space. So I called back in 24 hours to accept the spot at $134.00 and now I was told that it is not available at this price and is higher then what I am paying now for a larger space due to what they say is the market price! Confused by this statement. Not sure what they mean by this but I am sure after posting this I will get a notice of another increase because I posted this . I am sure they would tell me it's market condition when they send me the increase notice.. I would hope sometime I would get a notice that the market is lower and they would decrease our space cost.

I've been with CubeSmart for four years. Stay far away from the storage. They have raised my rate…read morefour times. They will raise your rate every year. It's ridiculous!!! I'm paying $180 more just in rate increases.

I wanted to post about my third, great experience renting 2 additional spaces from Scottsdale Self…read moreStorage. But I took a quick peek at other reviews and was surprised at what I saw. As I looked at the positive reviews below, it is very clear to see that all the good reviews are 5 star, not 4 star or 3 stars. They are all 5 FIVE STAR. Hum, what does that tell you? Now looking at the reviews of several of the not so happy customers, it makes me think that they must be those few customers you can't ever please. I have a retail background and know the type oh too well. I have done business here since they opened. And yes, like many businesses, there are introductory sign-up, move-in specials.... just like apartments do but rental rates do rise.... as is everything else in our world. As for the General Manager Michael S, I have gotten to know him quite well over the past 6 or 7 years and have never experienced anything close to what you describe. My thought is that you must have really pissed him off. He knows his property better than anyone and treats it like his own. He has always been extremely helpful and friendly, and he is extremely knowledgeable. He follows the rules of his management and knows how to provide top-notch customer service. And he is the reason that I continue to rent from this facility. If he were to leave, I would move on as well. My last comment is that there are those people who feel they are entitled, have no idea how show others respect and are seldom happy people. I was at my storage units last Sunday and called for an elevator with a full cart in hand. The cab arrived and the doors opened. I was greeted by a woman who looked the type I have described above along with her husky helper. I was walking out with a full cart of items. But she just stood there like I was in HER way. I said excuse me, so that I could exit out of her way. She just stood there for a second or two before she finally stepped aside. No smile, no excuse me, no reply to my "Have a Nice Day! If I happened to be a store employee and she walked in with that personality (or lack thereof) with an attitude she displayed to me, I would be put on the defensive and that's not a good start to our interaction. Looking at the bad reviews, the posters obviously are seldom happy as seen by their prior reviews. To you I say, "Only You Can Make It A GREAT Day" but perhaps you should just stay inside today. WLP.

Kim that word there does a great job & is very helpful... You will be quite happy if you rent a…read morestorage unit from this location