13851 N. 73rd Street Scottsdale, AZ.: Where to begin?
First the constant rent increases. I am now paying almost $400 a month for a 10 x 15 outdoor unit without climate control. The price I started at was about 1/4 this cost.
I called to talk to management about the price gouging and the call was answered by Christian. I asked what a unit would rent for today. On the site I believe the rents are between $130 and $170. He said the rents go up and down. Mine has never gone down even though anyone renting today would be paying about 1/3 of the cost. I am paying.
This is how they reward long-term customers!
When I asked Christian to quote me a price for someone new renting today, I was put on hold for 30 minutes. This is how they evade questions from loyal customers. So disrespectful. Obviously evading the question. When I hung up and called back, of course no one would answer. Be clear, I have a job that I am also working during the day and do not have time to play childish games. Great customer service for a company that supposedly won the customer service of the year award.
Next, let's talk about the fact that they changed the door in my storage unit without contacting me first. They also let workers from outside of the unit change my door without any supervision from anyone on the site, which is required. When I said, so there's a possibility that things are missing from my storage unit, they could not confirm whether there was or not. Mind you I am out of state and that is why I need a storage unit. I would have to travel across the country to look. they are required to let me know anytime they do something like this ahead of time and did not.
My advice is for anyone looking into storage not to use this company or deal with Christian In Scottsdale, AZ.
This company preys on people. read more