Always room for improvement storage facilities are unique and usually suitable based on what people are looking for and what each facility offers and location sms is secure yet needs more area lights and prices are based on area not necessarily quality You can easily rent a uhaul truck from this location on west side of property using your phone and the uhaul app and easily manage your storage payments yourself online or auto pay for worry free no cash accepted. And money orders can be a pain to get but offers alternative to auto pay or cc and offers a second reciept for payment read more

Star Mini Storage - Self Storage Near Me - Mesa, Arizona

We have been renting at Star Mini Storage for several years now. The most recent manager named Lisa has been extremely helpful...always willing to answer questions and show up in person if needed. The units are clean, the office is well organized, and the prices are competitive. Thanks for the great service over the past few years!!! Steven and Kristine read more

Good service. No problems thus far. Convenient for mesa and plenty of space. Pricing is fair.

In a hurry, I pulled in (w/o checking office hours beforehand) 10 min or so before office hours ended that day. The woman at the counter politely +* told me she couldn't show me a unit that day but that I was welcome to come back the following morning. -* As I was leaving, I watched as an older male walking by realized the security gate closing (after a tenant punched in their code) & RAN from the street (right in front of the office doors) to hop through the closing gates... He made it. -** read more

I would give no stars if I could. Their customer service is a joke. My son stored his stuff at there to transfer for a move. They day of the move, they laid asphalt without warning their customers so there was nothing we could do. My son had to go to Tucson without his stuff. They don't care about their customers at all, just the money!!!!!! read more

This place completely stole my money, promised a refund and now is refusing to call me back after multiple voicemails. I showed up on a rainy day trying to reserve a spot, first the lady working the front that day would not leave the front office to help at all. I ran back in the rain to look and see if the spot would work, I figured it would so I did the initial start up, paid my fees, and went to go get my stuff. I come back at 6pm to find that the storage shed is locked? I figured they might keep them locked until sold? Of course, no one answers the phone, no one on-site to help. I am now sitting with a trailer full of my house trying to avoid rain. I accept most of the blame as I should have asked when I was there but I was just in a rush. Long story short, I cancel the shed because there is a guy that hasn't moved out yet and they wanted to make sure he got his stuff. No big deal, rent me another one. As I am there I am looking at "empty" sheds that are full of people's stuff that they did not clean out!!! I am over it, just cancel my account and refund me the 50$. Well, 4 weeks later I can't get my money back and now I can not receive a call back. read more

We chose this facility because of location and cost. The facility appeared secure and at the time we were told they had security cameras. We leased the space for 1 year and it contained the items from our home that couldn't fit into an apartment. First off, The facility floods. They do not have adequate drainage so any rains that occur will flood your unit. Second the management, they do not care about their costumers and I was told, by them, they only walk the property once a week. Third the security, Besides having a gate to get in, the cameras don't work, no one checks the property and the police tell me they have had multiple thefts in this complex and the management are very hard to work with. My suggestion is to take you property to another facility. We lost to theft, in our last month on their contract, over 3k worth of property. Can anyone say inside job? read more

Very informative new management on site to help you with pricing and sizes. Took a lot of time with me showing units. Kudos!

Under new management. Great deals and very helpful. The new manager, Kim, went above and beyond for us!! The u haul process was so easy through them as well. Made us comfortable knowing someone is always on site as well. read more

BEST ever experience with storage facility. Vern went above and beyond each and every time I had a request. Every time I visited my unit he was patrolling the units, offering to help or socializing with customers. Phone calls were returned promptly, payments were never an issue and he was very helpful when renting a uhaul. Thank you! read more

best of the best!!!!!!!!!!!!! it is amazing how much better this storage is with kim leading the way. good good people are hard to find kim is without a doubt an absolute shining star read more

I stored most of my belongings at Star Mini Storage (SMS) for approximately two years. On Dec. 15, 2013, I notified SMS by phone that I would be moving my property from the storage unit on Dec. 22nd. (There was no provision within the contract that I notify SMS at all, but I did so to be courteous.) On Dec. 22nd, I arrived with my rented U-Haul truck (I still possess the contract from U-Haul and subsequently submitted it to the manager.) and discovered that many of my stored items were severely water-damaged. Apparently, the roof had leaked during a monsoon storm, and the water rose nearly two feet within the unit because it had nowhere to drain. Fortunately for me, I had insured my belongings through the SMS insurance provider, and was eventually reimbursed for my losses. However, here's where the real problem began: On the day of my departure, I met the manager of SMS on the property and once again informed him I was removing my belongings and cancelling my contract. I have three eye-witnesses to the fact that the manager was on the property and spoke with me that day. On Feb 5th, 2014, I was examining my bank statement and surprisingly discovered that I had been charged rent by SMS for January and February of 2014. I called SMS immediately to get the matter sorted out and I spoke with the SMS secretary. I was told that my claim would be looked into. Three weeks later, I still had heard nothing from SMS, so I repeatedly called, texted, and e-mailed the manager for the next two weeks and received ZERO response. I finally drove up to Mesa to confront him directly, but he was unavailable except by phone. This is what he (finally) had to say: 1) I had never contacted SMS regarding my departure date, and that I was 100% responsible for doing so. 2) He denied ever being on the property or speaking with me on the day I took the truck in to pick up my belongings. 3) He refuses to compensate me for either of the overpaid months of "service." I find it very interesting, to say the least, that the manger insists that I never contacted him regarding my leaving date. As mentioned, I did so twice, one time by phone, and another time IN PERSON! He failed to document either event and has failed to accept any responsibility for his faulty book-keeping. The manager also claims that my phone call on Feb. 5th was my "official" notice of departure. However, as previously mentioned, I called that day to find out why I had been over-charged for two months. The manager insists that I am lying about that claim. Also, I presented the manager with two documents confirming my move out date. The first was the U-Haul contract dated Dec. 22, 2013, and the second was my insurance claim on my damaged property from HIS insurance company dated Dec. 23, 2013. The bottom line in this situation for me: I refuse to be ripped-off by SMS and am now pursuing recovering my money through my bank as well as the Mesa Small Claims Court. As I now reside in Tucson, the entire episode has become a huge hassle and will likely have to drive up to Mesa and miss a day of work just to get my day in court. Thank you ever so much, SMS. Please folks: BUYER BEWARE! read more