This is my second car purchase in Frederick [stay away from Hi Lo auto sales!!] So far its been a really positive experience. I shopped around a little bit and found that SMH worked with me and had a suitable selection. The sales people aren't pushy and they try to help you find the best financing option without running your credit 6 times. [After signing my paperwork they called to let me know they found a better rate and even updated for me!] I test drove a 2013 Hyundai Elantra and as part of our negotiation we requested the breaks needed to be done. [They passed inspection but we still wanted to make sure they were fresh.] They took care of it quickly and painlessly. They are a smaller dealership but you get a lot more in lines of customer service from the smaller guys. I am happy to report that my car came with a great warranty, I left that day with keys and we haven't had any issues with it! They were upfront, helpful and I'm a happy customer. From everyone; -Jim the sales man, to the woman in finance [-gosh I can't remember her name!] to the owner -all around great experience! read more

Great experience as usual. We have been using their auto repair service for many years now and so decided to purchase a used replacement vehicle from them. Very helpful in choosing the correct vehicle and very easy to get through the purchasing process. We will be continuing to use their auto repair service and if we need another vehicle they will be our first choice. read more

Awesome!!!! Extremely helpful. Very friendly, in an atmosphere where you are able to be yourself. Super cool folks and the cars are taken care of very well :) read more

Excellent process from finding the right vehicle, zee was our sales guy, getting financing quickly with Alan, and stopping in for service appointments with Alex, everyone here is awesome to work with!! We will be buying our next vehicle from here. read more

Terrible experience, I bought a KIA OPTIMA from them. Within 11 months the cars engine gave out. When I called the service department to inquire about my warranty they were very dismissive and honestly didn't want anything to do with me. DO NOT GO THERE! I wish I could give less than a 1 star review. read more

The Jeep I went to look at wasn't in great condition as it had lots of scratches, was dirty inside and out, and had a random coat in the backseat. I turned it on and it didn't sound great either. I might've taken a look around the lot but it was a turn off that they don't at least clean the cars and remove the old owner's junk. I know these small used car dealers don't have the same resources as the big boys but wash the car with a hose and bucket at least! The older salesman that came out to show us the Jeep wasn't too bad. He asked a few questions but overall wasn't too pushy. I told the car was a little big for me and he nicely said to check back if I wanted a smaller SUV since they get new inventory every week. Their inventory is available on their website so you can browse online before coming to the lot, which is right across from CarMax. read more

We bought a car from SMH and had a great experience. Best of all the salesperson wasn't pushy-which is a huge pet peeve of mine. Chris was our salesman and we were allowed to test drive cars (without anyone hovering over us) which was greatly appreciated especially after the first used car dealer we shopped at. We ended up getting a 2014 car which has a few small dents on the doors, etc but it's not a new car so I don't expect it to be in perfect shape. Chris was helpful at suggesting a different car make which we weren't looking for but ended up getting after test driving it. The car was washed and ready for us to pick up when we came back 2 days later. I've bought used cars my whole life and understand that there's no guarantee on ANY used car. I've been very happy with this car and would recommend this dealership to friends and family. read more

I got a car from them and I've had issues ever since ! The repair manager was suppose to get back to me for a repair quote for my key and I haven't heard from him ! I can't wait to trade this car in and get a car from a better place read more

This is our second time working with SMH int he past two years. We were looking for a used Cadillac and they had exactly what we were looking for at a great price! They even negotiated with financing in order to meet our spending goals. Everyone is super friendly, highly knowledgeable and honest. We definitely recommend SMH for used cars! read more

Went shopping for late model car. Greeted immediately and courteously treated but they could not answer questions I had about gaps in information on Carfax for desired vehicle. Used car dealers who do not have onsite garage capability can easily claim the Sgt Schultz view (I know NOTHING!) when mechanical questions require a definite answer. And for this reason, I was out. read more

We bought a Ford Transit here a few months ago .....PLEASE...thrust me on this - they are the WORST.......run!...we had several problems with the paper work,auto and now it turns up someone put a tracking device on it- [ found when the state tried to do the emissions test ]................they are the bottom of EVERY aspect of auto sales. You have been warned!!!!! read more

I purchased a car from SMH on March 22,2019 after coming from Mountain Motors and my boyfriend did not like any of the cars there. I thought this would be a better option and boy was I wrong. We were looking for an SUV with a third row seat. Donnell Dawkins was showing us the vehicle's. Once Donnell found out how much we were putting down and how much of a car note we were trying to pay he brought out a car which he thought was a better option. It was a 2013 Ford Taurus fully load with heated seats and a sun roof dark gray. We loved the car from the outside it was beautiful. We did the paper work the car was around $10,000 when it was all said and done I was approved for a loan of $12,000. I did not care I was desperate for a car.....first mistake. Car was driving good for a couple of weeks. Then mind you , I hadn't had the car for a month coming home from work with my three kids in the back all under 10 years of age at the time, the steering wheel started shaking. The car was shaking so bad it felt as if it would blow up. We pulled in to a gas station and the car shut down. Tried cranking the car again and it would not start. I called SMH because I was confused I had just purchased this car hadn't had for a month. I was told by the lady who answer the phone to either have the car towed to them or Ford. I had it towed to Ford because it was closer. The car was there for almost two months water pump busted and coolant and oil went into the engine. The engine was destroyed. To make along story short had to fight with the Warrenty company to approve the work Ford had to do, it was finally approved and the work got done. I had to pay $200.00 deductible to Ford for fixing the car. Ford said this car needs a lot of work done. Meantime the whole time the car was in the shop we had no vehicle because SMH said I had to get a loaner from the warranty company and they charge by the day $33.00 and I did not have that kind of money cause I had just purchase what I thought was a good car, never expecting this. With in the year of purchasing the car the engine was replace along with the water pump,had to replace all four tires, had to get a new battery less then a month of having the car, I had to replace breaks had to get a small leak fixed and today just had to have both catalytic converters replace. I am finally sending this review because people should really do their research when buying a car. Will never buy a car from SMH again. By the way Sayid was the person we saw when the water pump busted and he said we drive it around the lot and once it passes state inspection we put it up for sale sorry excuse! Never again! read more

Owner doesn't negotiate!!! To put it in perspective... You have a house valued at 100,000 and you want to sell it. You list it for 1,000,000 and after a year it's still not sold. You drop your price to 750,000. You're offered 90,000 and you decline. Instead of a counter offer to the person that offered 90,000 which was not far off value price, you refuse and state that you just dropped your price from 1,000,000 to 750,000. Asking for the world and actually receiving the world are two different things. read more

Oh God, where do I start? Okay, this one is for you Darnell.. All right, so this place is so, oh, I don't know, full of it. Let's start with the fact that this man did not tell me that I was purchasing the extended warranty. If I had knowledge, I would have declined. Oh, did I have a choice? Yes. How do I know? The second chance bank that allowed me to finance the car told me so. Two. This gentleman does not listen to the uber important facts.. i.e. If you're giving me $1500 trade-in-value on a car that had a black book value of $2250, I didn't want it. But I got tired of putting money into the trade-in car and took my loss. Third and finally, only because I had to save the best for last.. I'm pretty sure you are defrauding the MD Inspection system.. How do you ask? Oh um, the car that you (Dar-nell...) had some really.. Really... REALLLLLLLLYYYYY horrible tires.. Say it with me now: "How so Adrian?" I'm flattered you asked. Two of the four tires that were slapped on the car have a manufacture date of June 2006!! No ma'am, no sir. Not a mistake. June.. of.. 2006.. Not to mention within one week of having the car, it shook at speeds over 50mph. Weak shake, but grew worse the faster you went. This is the part of where the masses ask, "How did you fix it Adrian?" oh you know, just a normal guy who likes to tinker with cars and got the car on a lift. Guess how many of those "inspection ready" tires had one of the following: Uneven wear, coupling, tire bumps, flat spots, and or cracking..? If you guessed all four had 3+ plus symptoms, you've guessed right. But Adrian, if you bought the car in August of 2016, why are you saying something now? Right. The bank actually called me for their own survey. Laugh out loud right?? read more