This review is for the service branch/dept. Fantastic experience/Excellent service! I purchased a lift kit and running board/steps for my Toyota Tundra. They did an excellent job. Service was excellent. The job took a few days and since I was out of town (nearly 2 hr drive each way), they provided a loaner vehicle at no cost. The price was competitive, and there is a warrantee and 500 mile follow-up service visit also. I will be a repeat customer and I hope they have as much business as they want. Honesty and quality work is so refreshing (I've had the opposite experience and it's not fun!) read more

Krietz Auto Repair - Completed truck - Auto Repair Near Me - Frederick, Maryland

I purchased a Wranger from Krietz Customs from out of state and the experience was great. Delivery was reasonably priced and fast. Everything played out as Dylan & Wes promised. The Jeep's condition arrived just like the pictures & video showed. They even detailed it before shipping to me. I'm very happy with this purchase. Krietz Customs is a trustworthy dealer. read more

Ordered a set of American Force wheels and a paint matched Morimoto head/ tail light combination for my vehicle. After placing the order just before thanksgiving of 2024 it was complete radio silence until I began attempting to see what was going on two months later as I had applied, and been approved for, their 12 month 0% financing through Mariner Finance. My concern was that I was informed "somebody" would reach out to me with information to set up and make payments on my account "when I received my items", but the excessive wait time was concerning me that I would be charged at some point. However I was assured my items were ordered and I did not need to worry about any payments as I was not going to "be charged and they are unable to set anything up" until I received my order. Fast forward to February after two or three more times contacting Krietz and being told the same suddenly they had the set of wheels and headlights at the warehouse for pickup. The tail lights "were broken" (unclear as to when or how) and Krietz is in the process of warrantying them. As of today, 5/16/25, the only updates I have gotten on this (when I go out of my way and take time to attempt to get one) are "Morimoto does not know the status." The real kicker to this story is that I had to reapply and be reapproved for my loan I applied and was approved for back in November. After being accepted again I received my paperwork regarding my loan from Mariner and was told I had ample time to set up and begin making payments as I was to be charged for the order on the pickup date of the headlights and wheels (same day I received paper work). Inagine my shock when I receive a call from Mariner THE NEXT DAY saying I am being assessed a late fee. Turns out Krietz had already been paid back in November and had also selected a 3 month deferment on my behalf regarding the start date of the payments which coincided oddly well with them suddenly having items for me to pick up. Mariner has been great to work with through this experience. Lucy at their Frederick branch immediately removed the late fee after we spoke about the series of events leading up to this and removed the 21% interest that was being applied to the account as well after the "late" first payment. The overall lack of communication is one thing, but being jerked around like this while having a potential ticking time bomb attached to your credit if you choose that route as I did is outright unacceptable. Additionally as stated above half a year after initial order I am still missing part of my order with no ETA on delivery. My experience, very similiar to what others have said in their review, the moment that money crosses the table they seem to want to forget you exist. read more

Alright so bought my f150 from them still butt hurt about to two years later they're absolute liars about everything they do... my truck was actually from Canada which come to find out a lot of them are.. I thought it was clean but 100% they spray some stuff on the truck on the underside of it to make it look great but after a couple washes it shows all the rust... biggest mistake I've made buying my first ever truck from them I would seriously do the research on these guys before buying them! And yes I called them after I noticed things with my truck especially with my tires rubbing and they didn't do anything do fix it after I bought a 50k truck... read more

These guys were 10/10 until they received my $76,000 wire for my new truck. I bought from out of state and had the vehicle shipped to me. Upon delivery in August 2024, there were some issues with the fender flares. After a few back and forth emails, Marissa assured the new flares would be sent out. Her last email to me on 1/8/25 stated "Flares are getting painted today , I should have them sent out tomorrow". On 1/28 I asked Marissa for tracking since they hadn't shown up yet, no reply.... On 1/31 I asked for her to please reply to my previous email, no reply.... Here we are on 2/5/2025 and no flares, no responses to my multiple attempts to contact her (Or anyone else). I've asked for the GM ort any type of manager and was told they don't have one which is a lie. I wish businesses operated with Integrity like I do in mine. Stay clear of Krietz Auto. read more

Purchased my beautiful Denali Ultimate over the internet and could not be more pleased with the process. Excellent communication, quality of product and pricing. My sales agent (Marlon) was always there to answer any questions and provide me with the details I needed to feel confident about my new truck. read more

Krietz Auto Repair - 2023 Denali Ultimate - Auto Repair Near Me - Frederick, Maryland

bought from and had install new 35" tires/rims and grill mounted led. Tires had soap lubricant all over, inflated to different tire pressures. stock TPMS sensors not working right yet old 35" tires read 40psi on all 4. Tires came with yellow/red dot which they didn't even know what that should be used for balancing. all 4 tires have excessive weights for balancing and new rims are very see thru. 1 rim has 3 "sheets" stacked of 1/4oz weights. Also, tech installing led removed oil dipstick and left on cowl with 1 ft long screw driver. they will not rebalance even the 2 worst wheels with weights and look at TPMS sensors read more

I've taken my jeep and other cars for service and been satisfied but today wasn't the case. They couldn't diagnosis the problem, gave recommendations based on mileage even though I had some of those recommendations recently completed and charged for an inspection. Inspection of what? Then I asked if I could pay for one of service recommendations lieu of the inspection fee and they said no which is not what they've done in the past. Just lost a customer. read more

DO NOT waste your valuable time here. Negotiated a vehicle for over a week. Send them my trade in VIN, photos. ETC. We came to an agreement for the purchase With someone named Gavin and James. Send the application in , they ran my credit three times. Next day I texted them if there was an update. They say that unfortunately they sold the vehicle. Really Unprofessional. Happy it happened because I can't imagine getting a vehicle from a company like this. read more

If you have a SUV or a pick up truck, and you don't wanna look like the other ones on the road... Look no further this place will customize your truck to be on the front of a magazine. Highly recommend them, I didn't get any service work done other than new wheels and tires on my Escalade. And they fit like a glove, they'll help you get dialed in with the right set and the right feel. They use all authorized dealers so the tires and wheels are definitely official. The entire staff is nice and respectful. No matter who you ask, Everyone knew what was going on. Great teamwork. read more

They are selling lifted trucks that will not pass state inspection due to the wide tires extending too far from fender whale Spoke to "Wes" the sales manager after spending 50K plus on my truck from them and told him my truck failed state inspection and he offered to sale me a set of stock tires for $1,200 WTF? After spending that much money their trucks cant pass state inspection as purchased from their lot. read more

Hey guys ! Service here was great ! They make everything super fast. Marlon was amazing. We notice that mr Charlie Krietz was cleaning all the rooms and that made a huge impact in us. Really humble person. Thank you everyone read more

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Terrible customer service!!! Took three months to get our registration (after many phone calls) all to find out it's only a 2 month registration!! I paid for a full year and got 2 months. They lost my insurance cards, and had some of the worst customer service I've ever experienced!!! Would NEVER go back read more

Let's see, where should I begin? I bought my dream car an Infiniti Q50 in 2018 from Krietz in Frederick Maryland over 50 miles from my house. they have a great selection of cars. I bring her (my car) into their awesome service department for all of her needs. I normally only like dealing with 1 guy (unless he is on vacation) and that's Mr. Phil Babcock and his Master Mechanic Mr. Jeff. They are men of their words. won't d*** you around like most mechanics would do, and I always leave knowing my car got the best care. If my dad can't fix it, I know Mr. Phil and Jeff the master mechanic can. Thank you Mr. Phil for all your hard work and dedication and for being an honest stand up guy. You client Sabrina read more

Krietz Auto Repair - Krietz Auto Sales and Repair - Auto Repair Near Me - Frederick, Maryland

This place is top notch. I bought a vehicle back in 2023. I called them to have them send me a picture of a truck that I wanted from them that had already sold. They informed me that I could have them do all the modifications at there shop. So I shopped the country and I bought a truck in Tennessee and had it shipped to Krietz Customs in Maryland. They fit me in, and I had it shipped to my house in Massachusetts. I was so impressed with how easy of a process this was. This company is top notch! My wife and I happen to be in Maryland for a wedding about a year later with my truck. I wanted to have new custom upper control arms done on it so I swung by and met all of the friendly people I had only met on the phone a year prior. I was so impressed that they were able to fit me in with the limited time we have. Thank you guys for being a company I can trust and count on. I wanted to Mention one of the sales team people Marlin, he was top notch. He showed me around the lot and we had a great conversation. God Bless all of you And thank you again for a great experience Adam/ Crystal Wood read more

Let me start by saying, "Krietz Customs staff are very professional, caring, and attentive to their customers." But Quintin, "the closer," has excellent customer service and communication skills and is very professional and friendly. He was very thorough and knowledgeable, considering he had only worked there for two months. Quintin took great care of us and is an excellent addition to your staff! We had the perfect closing experience when getting our Escalade. BB and Sheila read more

I'm giving them a one star first because when I bought my Durango from here they told me free life oil changes and never gave me a free oil change they give you about a 40 credit towards the oil change don't let them trick bag you, I got my Durango from I've been ready to get another vehicle and have been asking to talk to Wes since he helped me out the last time never reached out or got back to me I'll just take my business elsewhere read more

I always drove past this place and like a kid in a toy store I did a lot of "I want! I want!" comments (to myself, mostly). I mean, what guy wouldn't want one of the Hellcats or Corvettes they have sitting out front? Perhaps one day... I did, however, buy a new Ford F-150 from them. Price wise, I don't think they're the cheapest place to buy a car, but I think you have to look at everything these days when buying a vehicle. Plus, with resources like True Car, it's pretty easy to see if you're getting hosed or not. I negotiated with them and they came down to right around where I wanted to be for total cost out of the door. What really sold me on Krietz was their family culture at their office. A lot of their employees have been there a long time and that says something about the business and the leadership. I also really liked that it was a full-service spot too that does custom work and routine maintenance. The service department has been honest and communicative about options, etc. For example, my check engine light came on a month ago and I took it in. They diagnosed the issue as a problem with the injectors and they knew it was something that would be covered under warranty, so they let me know they were taking care of it. Lastly, their customer waiting area is very comfortable and they're just a few min walk from Frederick Coffee Co, Glory Doughnuts, Pistarro's, or Family Meal. If you're in the market for a new car, truck, some custom work, or just looking for an oil change/brake job shop, I would definitely recommend Krietz. read more

Shocked & stunned Krietz Auto would treat my family and I who are repeat clients, like crap.?.? What happened to the Krietz family values? Today my wife, little girl and I went to Krietz Auto and experienced: - No Loyalty As a repeat client, they knew I was a good-standing client with all our details already in their system. - No Respect After I confirmed my intent to buy this vehicle over the phone and then by texting following up with Krietz Auto text that I was leaving my driveway on a 110 mile trip to buy this vehicle confirmed by VIN #. - No Family Values Friends take care of friends. As an existing client having bought another vehicle 6 months ago, I thought being a client of Krietz Auto meant something special. Giving ALL the details I provided and making it clear this purchase was a SURPRISE GIFT FOR MY WIFE, I would think family values would prevail and Krietz Auto would set that vehicle aside until my wife, little girl and I made the extended trip to your facility to purchase a second vehicle. Instead, my family left your facility stunned, shocked, and truly upset with the Krietz Auto and the complete lack of effort/care to make things right. Shame on you guys for putting my family through this today when you knew I meant business and I had everything in order and was enroute to purchase this vehicle from far away. As upset as I am for being mis-treated, my wife was more disappointed on the trip home, after she was showed the vehicle she "always wanted" that we drove all that way there and back home, for nothing. Even though Krietz Auto knew we were on our way there to buy that vehicle, as repeat clients, with everything in place Called-in to Krietz at 11:12am today and spoke to Amy. Gave VIN# of vehicle I wanted to buy same day. Made it clear I was buying this vehicle as a surprise for my wife today. Also stated that: my wife, little girl and I were driving 110 miles to buy this vehicle... that I had a roughly $8,000 down payment and a USAA check for Krietz Auto, for the remainder of the balance. Received text from Krietz Auto at 11:54am with total cost and payment options. Texted Krietz Auto back at 12:56pm letting them know I was pulling out of the driveway in Virginia heading to them to buy the vehicle in question. Receive text at 1:59pm telling me someone else was buying the vehicle I drove 110 miles to buy. My family arrived at 2:18pm to Krietz Auto, walked-in and was told "sorry, it just sold." No alternative solution. No effort to correct this mistake. I asked to speak with Mr. Charlie, since I met him on a previous visit, but they said he hasn't there. I find it hard to believe that Mr. Charlie would allow this to happen to one of his client, at his business. Unbelievable. Shameful. Still in shock of what just happened. NOT the way you treat a friend or repeat client. Truly shocked to be treated this way. read more

absolutely Aweful experience here, was quite suprised given the reputation of Kreitz. Laura is extremely difficult to deal with. brought my truck in for a lift kit install. truck was given back to be with loose bolts, contacted laura when Marrisa became non responsive ...found out later she went on vacation and never bothered letting me know or having someone else reach out. Laura said all they could do is give the truck a re inspection.. i drop the truck off a few days later and when going to pick it up, they said it was ready. arrived a krietz to see my truck covered in muck. months later, found out they installed the BDS plate on my cross member upside down after BDS posted a picture of my truck they reached out to let me know. contacted Laura yet again, only for her to offer another re inspection when clearly it wasn't inspected the first time! or at all for the matter. will not be returning here for any service or reason. my experience with this company has been horrible from the start. read more

We had a great experience with Rob and the team at Krietz Auto. Simple, down to earth sales experience- no tricks, no nonsense. They even changed the oil in the car we drove there in (weren't trading it in) and did a terrific job. I really appreciate an easy haggle-free experience and the car is absolutely perfect! Thank Rob!!! Highly recommend. read more

Krietz Auto Repair - Auto Repair Near Me - Frederick, Maryland

This place is Incredible. A no bullshit place that gives you the facts and recommendations backed by experience and honesty. Their detailed inspection report was very much appreciated and their customer service was right on point. I'm a young woman and a lot of times I get nervous to go into auto places because they try to pull the wool over my eyes, but not this place. This place has one more loyal customer! Excellent excellent excellent! read more

Bad customer service and poor communication, they fish you to bring you thinking they can push a vehicle upon you if they don't have what you are looking for read more

I came into the dealership to look at a 2015 Cadillac Escalade ESV. Prior to deciding to move forward with an application, I wanted to test drive the vehicle. Two staff members said I could do the test drive. While the salesman was placing the dealer tags on the vehicle, the finance lady came running out of the dealership to inform me that I would need an approval first or else I was not permitted to do the test drive. She actually SAID that if I chose a lesser priced vehicle then she could allow me to test drive it, and that this vehicle has an exclusive buyer market!!!! I went to Cadillac today, test drove a brand new 2017 Cadillac Escalade ESV platinum. I didn't need to complete an application or get an approval prior to knowing if I even wanted to purchase the car. They were able to get my deal done. Krietz staff are profiling people that walk through their doors, allowing test drives, and providing assistance based on what they determine to be one's socioeconomic status. read more

Was great customer service from the start, I purchased a 2020 Chevy RST 4x4 from them and dont regret it one bit.. I absolutely love my truck, and there whole lot of vehicles for sale look better than any used dealership I've ever gone too. I was skeptical at first due to the distance but worth every minute of the drive. Don't usually give reviews on anything but this one definitely gets one. Thanks again for 5star service. read more

1 star is way too much for Krietz Auto. After 2 weeks of negotiating with several sales people and receiving my first purchase agreement to buy a truck, I called the sales staff and informed them that the purchase agreement was lower than we had originally discussed and told them that the delivery fees weren't included. I was trying to do the right thing by them. They said they'd send a corrected agreement. Then I was told they had mis-figured the delivery cost by quite a bit and was wanting to charge way more. I said that was not what we negotiated, that is when the Sales manager Westin says they are waiting on someone else's purchase agreement to come in and asked if I wanted a different truck. Westin says I can still have the truck if I give them 1000$ to retain the truck. If I had known about this fee it would've been taken care of. I had my bank just waiting for the purchase agreement and the process would've been completed. These people sent out multiple purchase agreements for the same truck. Not to mention I had talked to about six different reps from this company and not one mentioned having to pay 1000$ for a retainer. My experience with Krietz Auto was a shit show and I had a substantial down payment. If anyone wants to see the text message thread please contact me. read more

I called and talk to Nate about a black Cadillac CTS V they have for sale.... I specifically ask him to double check the car for me & let me know about any blemishes since I'm almost 6 hours away in Ohio. He calls me back and tells me its in EXCELLENT shape, that he see's zero Imperfections. Ok I agree on a price with him and text him one more time about the condition of the car before I leave (I have the text if anyone wants to see it) his response is "excellent condition" well I make the trip and the car is FAR from excellent. About 7 rock chips, two gouges on two wheels when someone removed wheel weights, paint cracking around the window sills, blemishes on rear passenger side carbon fiber molding. The best part is in the video of the car, I think I see the blemish on the carbon and specifically ask him about that, because I wasn't sure if it was just how the light was hitting it & he says no its nothing there. read more

Disclaimer: buying my car from here was painless and a very simple buying process. Everyone was extremely useful and friendly, and the price was good. The car came with a six month, 6,000 mile warranty with free oil changes the lifetime of the car. I go in for one of my oil changes, I honestly believe my first oil change, and mention that my window had stopped working. They claimed it was frozen. And it took three hours for the oil change. Now, after warranty my window doesn't work all together, and can't be fixed because it's not under warranty. WHEN I TOOK IT IN THERE, WITH THAT SAME COMPLAINT, UNDER WARRANTY. As a college student, my funds are limited and makes going and getting my window fixed kind of hard amongst my other bills. Absolutely disgusted with how this issue was treated. My parents were going to get my sister a car from here as well until this happen. I would much rather pay for my oil changes and would suggest people to take their business elsewhere. read more

I bought my truck from Krietz about 4 years ago. I did my research prior when I was ready to buy my first car and they had great reviews. Family operated and down to earth crew. I went in this past Saturday. They had the proper guidelines for COVId-19 and yet they made it feel normal getting my routine oil change. They let me use a loaner car as I had appointments elsewhere and when they were done with my car, didn't hound me to get back to return the car and get back to the shop. I was blessed by the owners presence and he gave my boyfriend and I shirts of Krietz Customs. Such an amazing experience and smooth Saturday. Yay! read more

I recently purchased a Nissan Murano from Krietz and it couldn't have been a more pleasant experience. This is the second vehicle my family has purchased from Krietz within the last year and there is a reason we returned. They always have an amazing selection of quality vehicles and their customer service is top notch. Lisa Hildebrand was our sales representative and she was friendly, helpful and went the extra mile to make sure I was happy with my purchase. I can't recommend this dealership enough.... read more

This is by the far the best off road shop, if not best local mechanic that I have been to. I have had them work on my truck a few times now, at least 6 times. Never had an issue, and customer service here is outstanding. They know that I am a car and truck guy by heart, they don't try to fool you with sales tactics or sneaky recommended service. If something is not right with your vehicle, they are going to show you and you can make a decision from there with no pressure. I end up usually spending more money in the long run because they know what they are doing and I have done all the preventative maintenance on my vehicle due to their advice. They even hooked me up with some free fender well shaving even though that costs them extra time when I was getting my truck lifted with a 1 inch leveling kit. Ask for Phil Babcock in service if you need a good maintenance guy. read more

I just bought a car from this dealership who has been recommended so highly by other dealers that I had to check it out. They had two cars that was priced just right that I wanted to take a look. Arrived around 2pm on a weekday and it was busy. No one came out but I liked that since I don't have anybody tailing me while I am looking around. I went in and immediately greeted by Lisa. She was just wonderful and she pulled over both cars for us. Test drove those two cars and told Lisa I need some time to think about it. She did not pressure me at all. I left and ate something. Finally came back and bought one. So here is what happened after I bought the car. Came home and took the car to a mechanic. He said it was in a great condition. It had a new brakes, rotors, tires, brake pads. I don't know whether they fix the car this way, but they did a great job. Then...I found out we were missing a head rest. Called Lis and she said she will look into it. Annie from Service called me after few days. She said it was ordered and it is headed directly to my place. Who does that??? I think they just got a customer for life. Here is my advice since this is still a dealership. - Go with Lisa. She is good and she really takes care of her customers. No pressure. she only works weekdays. - Test drive and possibly take someone who knows about the car because most these cars are bought from an auction. Out of those two cars we looked, one looked ok but was not serviced regularly in my opinion. - Do not take too much of your time. Because they priced competitively and will sell pretty quickly, but do your study before coming. Prepare to purchase. I mean bring your papers and $$. THEY DON'T HOLD THE CAR, EVEN IF THEY SAY THEY WILL. - call ahead because some cars will not be there even though it is listed on the website. - Finally, once purchased take it to a mechanic and check it out thoroughly. Replace any fluids. Here is my advice to the dealership. - STOP using those hideous touch-up paints. Try to find one that matches because I got few of those hideous white spots all over my car. read more

I drove over an hour and half in traffic last night to look at an '07 F150 they had for sale. After getting there, I was handed the keys and told "see you when you get back". Luckily I found some imperfections (broken plastic on the back door) that I went in and told them about before I drove off on my test drive. Didn't need to get tagged with something I didn't do since a walk around wasn't conducted by the saleswoman. Anyway, the truck was great but when we pulled the CarFax on it they showed a prior accident. So I walk back in the dealership to speak with Lisa, asked her to come outside to answer some questions about it. Didn't happen; she was more pressed on dealing with other things in the office than trying to have me purchase the truck. I had a blank check in hand and was ready to buy it but they couldn't have cared less. I'm taking my business to a place that wants it. read more

So I call these guys to see if they can repair my turn signal flasher. Nice guy Seth says yes, gives me a price, ($300!) can do today. I ask when today, he says he has to order the part, says call me back at by 115 so he can do the job today. I get the car, call back around 1, get the happy receptionist who says he is busy, will call me back. No call back. I call again at 140, Seth says oops never go the message too late to order the part, not today. Wont bother to call again. This is kind of basic. Dont exercise me if I am giving you my money. read more

Everything is so fine tuned here, you really can't ask for a better experience. I did the chat option via the website and Cassie was very quick to respond and helpful in answering my questions. She was able to send me the online application to fill out before coming in. We arrived and Wes was able to immediately grab the keys. There was a Suburban we loved but he told us of another option that had a few more features, and we went to get that one! We had our 2 kids with us and wanted to sign quickly, he pulled out the stop watch and we got to work! Our kids got to play in the play area, which was genius. They'll be our new go-to dealership from here on out! read more

So I just got my cars oil change tires rotated and balanced and an alignment I went off of the reviews from the internet picking this place. Let's start off if you need your car back immediately don't go here it's not happening. I didn't care I took out the day to do this and didn't have anything to do and had a ride so I didn't care about having it back fast but everyone else on yelp complained about that and there right I took my car in at 9am and got it back around 3:30pm so expect it to take the whole day. And don't take your car here for an oil change or basics stuff that you can do on your own this place is extremely expensive I have paid less at every other place I have gone to in my life time but I needed it done before I went on a long road trip. Besides that I really don't see that it was exceptional or anything I have gone to better places before that really do the most for your money. Oh the only thing they like messed with my cars radio stations and messed it all up like they were pushing buttons or something changed all my saved ones but other then that my car didn't have any issues. Wouldn't go here again because Of the prices read more

Krietz Auto Repair - Just to show I was there this is a real review :) - Auto Repair Near Me - Frederick, Maryland

I have never been so FURIOUS over a simple oil change and tire rotation before! It took them 3.5 HOURS to complete these tasks! They actually RUINED my day that I had to schedule off of work from and I had another appointment scheduled that I HAD TO CANCEL thanks to the POOR SERVICE here! I dropped my car off at 9AM, they asked what time I needed it back, I said 11AM, and then I got my car at 12:30PM! 3.5 HOURS and all they did was an oil change and tire rotation! When I asked at 12 what was taking so long, Seth, the service manager, said they ordered my oil filter at 11:10AM and it should have been here by now. Well, I WANTED MY CAR AT 11 - WHY ARE YOU ORDERING PARTS AT 11:10!?! They didn't even off me anything for waiting just a simple "Sorry." How DISAPPOINTING. DO NOT GO HERE UNLESS YOU HAVE NO TIME CONSTRAINTS and even then you would think 2 HOURS would've been enough time for these SERVICES. Absolutely infuriating. read more

I bought a GMC Denali at Krietz Auto in March 2015. I was looking for an SUV online and expanded my search to 60 miles in and around the Washington DC metro area. Krietz had the best selection of used SUVs all over Northern Virginia and Maryland. Often times when you find a price under blue book value online, you are not able to haggle with them. They typically put their best price online (higher on the sticker) to attract people to the dealership. This was not the case for me. I was able to reluctantly get them down around 7%-8% from the online price. This made the vehicle well under blue book and I felt like I got a real steal on my vehicle. Krietz really has a lot to offer. The lady that sold me the vehicle was super helpful and couldn't have been more friendly. One of the greatest things about Krietz is they give free oil changes for life when you buy a vehicle there. Although I live in Rockville, I do have clients in Frederick, so I work it into my schedule to get by when I am in the area. They also offer a 6,000 mile/6 month warranty for free when you purchase a vehicle from them, whichever comes first. There are also extended warranties available for purchase. The only negatives would be that when I have called to schedule an appointment for an oil change, there have been waits up to 5 days. Sometimes that's not as convenient as just paying for one on your own. Also, I did have a problem with my belt squealing which I brought back to be fixed. By the next day the problem was back and I have to schedule another appointment, go back up to Fredrick, and have them fix it correctly. But, sometimes those things happen. I will give them that one. Hopefully any other issues I have will be resolved the first time. I have been pretty happy with my choice so far. read more

The good: Bonnie was super nice, helpful, and not the least bit pushy. She was exactly the opposite of what I expected to encounter from a used sales dealer as I searched for my car. She showed me both cars I was interested in even though one couldn't be driven because the bumper was off for replacement. For the one that was ready to go, she handed me the keys and sent me off on a test drive alone. I would've loved to buy a car from her and give her the commission. The bad: Krietz's website is a hot mess. I'll leave it to you to decide if it's just carelessness or the old bait and switch. There was an Escape I was very interested in. The listing had it as a 4 cylinder but all of the photos showed a V6 (which was I wanted), plus running boards. I called to set up a test drive and the girl that answered said there was a mistake with the photos and the Escape pictured was sold. Granted, they did delete all the photos I'd seen except for the thumbnail by then. They said she had another just like it but without running boards. She didn't know if the listing was correct as far as the engine and mileage. I decided to go see it, and another Escape that was higher priced because it had the Sun and Sync package. I got there and it was the same issue. All the photos showed a V6 but it turned out to be a 4 cylinder. It has now been a week and nothing has been changed on their website. Luckily I live less than 10 minutes from the area but if you're coming from another area, I suggest you call to verify the car is really as described or that you run the vin numbers yourself online to find out what's what. read more

Wanted to chime in on the service team at Krietz Auto. While this company got its start doing auto service, it's a great combination with the sales side of the business, with their offer of free oil changes for life when you purchase a vehicle at Krietz. The entire team of service advisors (Kevin, chuck, and Phil) are stand-up guys who do whatever is possible to make sure you are happy. I had a few minor issues with my wife's Sorento and they went over and above what most car dealerships wound do to make things right, and I never saw an invoice. There is a reason people come from all over the area to buy cars at Krietz Auto. They are all about customer service and it's very impressive for the auto industry! I will definitely recommend Krietz to family and friends and they will be impressed too with the sales and service sides of the business! read more