Asked a question over the phone about rotating tires and got some good free advice. Much…read moreappreciated.

My car needed to be re-towed (through a AAA request) and the guy (no name was given) who was sent…read morehad a MAJOR attitude problem. Unlike other times I have used AAA for towing requests, the business who would be assigned to come to tow me would call, their tower would identify who he was, where he was coming from, and how long it would be before he arrived. The 40 West guy never called to let me know he was on his way, where he was coming from, or how soon it would be before he would arrive. All he brought was attitude. I had borrowed a car from a family member and was at the location within 10 minutes (if not less) after calling AAA ... AAA told me the tow truck would be at the location within 30 minutes -- maybe that is their standard estimated time they use when a tow is requested or maybe the girl I spoke to did not know the correct protocol? I don't know. When I arrived at the facility that had my car, the tow truck was already there. I went inside to pay my bill and get my car key. I was warned by the employee at the location that the 40 West driver appeared to be upset because I was not there when he arrived. I walked out to his truck and apologized for him having to wait and his reply was a smug "whatever" with a shrug of his shoulders. His attitude only went downhill after that. He wanted to know what was wrong with my car and if payment was going to be by cash. I explained my car problem (not that he needed to know) and why I needed it re-towed and I would pay with a credit card. He shrugged again and he added "I was told you were paying with cash." I felt the need to ask if paying with a credit card was going to be an issue. He replied, "No" and what cards he would accept, but his attitude spoke louder than words. He proceeded to move his truck (roll back) and positioned it behind my car. As he backed my car onto the roll back and worked to secure it, another person from the facility where I had my car, came out to quickly speak to me. While I was busy talking with him, the 40 West driver got into the truck and simply left without me. I had no idea where he had gone or which route he took. I quickly got into my borrowed car and drove quickly to the garage where my car was to go, hoping he would be there. Upon arrival, he was there along with his attitude. Other unfortunate issues took place once at the garage (additional charges for mileage that had to be explained and settled), but his attitude and rudeness did not wane toward me or toward the receptionist at the garage. To say he was very unprofessional is an understatement. I have never used 40 West in the past (they were not my choice, but assigned through AAA), and after this experience, it is highly unlikely that I would recommend them. I was already upset about my car having an issue where it had to be re-towed, but to have this guy show up with a MAJOR attitude that continued through the entire time I had to deal with him, did not set well with me, hence the need to post this review.

Good and fast service. Had to get my car towed and they did a great job but i wish the driver was a…read morebit more careful. He used a key to get my tow hook cover off and created a pretty deep scratch.

My son broke down in the intersection next to Bussard's today. He went in and asked for help - the…read moreman at the desk said he was too busy and couldn't help, not even to push the car out of the intersection. I had to leave work, help my son push his car out of traffic and we worked it out without them. Needless to say, we won't be returning to this place of business.

LUNATIC PRICING... I was quoted $219 for a manual battery disconnect switch (and $394 for one with…read morea remote) which subsequently I purchased from Amazon for $8.13 and installed myself in 10 minutes.

I brought my car in for the Safety Inspection. They did it right away for the price they quoted…read more Nice waiting room with coffee and TV. Friendly, helpful staff. It was great.

Do NOT bring your car here. We dropped off our Range Rover Discovery a week ago and the door was…read moredamaged, with no other damage. Picked up the car today and the paint had some specs in it, and they said they would wet sand it to get the specs out while I waited. It didn't work. Eric Zamora offered me $50 or $100 discount so he wouldn't have to paint the whole door again. He said the paint had a "Lifetime" guarantee. I said that's fine, I would pay the full amount. Drove the car home and then noticed that the passenger side side view mirror was melted. Literally the paint and plastic was melted.....!!!! So I called them and drove all the way back to the shop and Eric was already gone for the day, but his worker said that they looked at a picture from the front of the car and said they could see a shadow showing that the sideview mirror looked "wavey" Bull crap!!! He said they took the mirror and the door off the front passenger side to do work on the rear passenger side, and that they only put the sideview mirror in the car and that it couldn't have gotten damaged.... I said there is NO WAY that my sideview mirror could get MELTED on the top of it while it was on my car. The plastic and paint are literally melted!!! Car is in great condition except the door that had to be repaired. Now they are saying that the MELTED sideview mirror must have already been like that. No pictures of the sideview mirror damage prior to doing the work. They melted the sideview mirror at the shop. Don't know how or who, but it wasn't melted when I dropped it off....... Every place I have ever been too takes detailed pictures of a car to make sure that this exact thing doesn't happen!!! DO NOT GO TO THIS SHOP. BEWARE. Dishonest. Go somewhere else.....

Very, very satisfied with my experience with Zamora. First, the place is amazing. I've worked in…read morebody shops during my younger years and I've never been to one like this. The staff was polite, professional and thorough with every step. The communication during the repair process was excellent. The repair on my Nissan Murano was minor front bumper damage. The finished result was that the car looked brand new inside and out. Having body repair after an accident is a stressful and time consuming experience. But I am So pleased with my outcome and I HIGHLY APPRECIATE AND RECOMMEND this facility with pleasure. G Gwynn

We contacted Damascus Automotive Service to inquire about installing four tires onto four rims…read more They quoted $30 per tire. We dropped off the tires and rims, and the following day, they confirmed everything was ready for pickup. We paid $120 and asked if everything was properly installed--they assured us it was. After bringing the tires and rims home and installing them on our truck, we noticed within a couple of days that both front tires had deflated to 10 psi and both rear tires to 20 psi. We inflated all four to 35 psi and sprayed soap around the tire edges to check for leaks. One tire bubbled around the rim, and the other three showed leaks around the valve stems. We contacted one of the shop owner's family members, who told us the shop should fix the issue since it should've been caught before releasing the tires. My son called the shop and asked when we could bring the truck in for repair. They said they would charge $100 to remove the tires from the truck, citing their weight. However, they offered to fix the issue for free if we brought in just the tires. Shortly after that, they told my son it would be $100 to replace the valve stems. That's unreasonable--valve stems cost under $10 total. We already paid $120 for the installation, and most reputable shops check for leaks and include valve stem replacement as part of the tire mounting service. This experience was extremely disappointing. I plan to contact the Consumer Financial Protection Bureau (CFPB) and other consumer protection services to file a formal complaint. This behavior feels fraudulent and deceptive. Consumers should be very cautious when dealing with this shop.

We've tried larger shops, dealerships, etc. and it's been a mixed bag. Pete has consistently been…read morethere when we needed something, and often has a fix that's less expensive and simpler than other shops--and the problem stays fixed after he's worked on your car. One time it was a headlamp that needed replacing but another shop insisted the whole light housing needed to be replaced. Big difference in the repair cost!

Always a positive experience. A thoughtful call, estimate , thorough job done. It's a way better…read morealternative to the dealership.

Top notch crew here at Carriage House. They have been servicing our families vehicles for years…read more Very well versed and capable of top of the line service. For the repairs they are not able to do they are upfront and will advise of such!

Joe was very nice! Positive experience with this shop and would recommend. They were very polite!read more

Long term customer of this business. Or should I say former customer…read more I've spent tens of thousands of dollars here, and have dealt with Kenny and Jeff for years. I always considered them a shop who stood by their work, and honored their quotes. I never thought they'd be the type to commit funny business. On 6/21/2021, I followed the same procedure I always have, and called them for a quote before sending a company vehicle in for service. Kelly quoted me for a 2016 Silverado 2500 transmission fluid drain and filter change. Estimate was $200.00 - $250.00 in labor, and around $100.00 for parts. Should be right around $300.00 to $350.00 right? I then checked in with other shops we work with. South Side wasn't the cheapest quote I got, but I ended up choosing to bring it to them based on: 1) our prior work relationship and 2) the quote being about $100.00 cheaper than the local Chevrolet dealership. Now, imagine my shock when my worker brings back a receipt for $590.89. Nearly double the quoted amount! $351.92 of this was just in labor - and mind you - they had the truck for just 2 hours - from 2:30 PM to 4:31 PM (Closing Time). $175.00 in hourly labor for fluids work? When I called to ask about the bill, both Kelly and Kenny blew me off and pretended I didn't know what I was talking about. We have 10 company vehicles, 11 years in business, and a large annual maintenance budget. I'm not a mechanic, but I know enough to tell when something wasn't right. It's even easier to spot something not being right when I had the exact same service done, on this exact same truck, 45,000 miles previously. For about $350.00. Further, this isn't close to the first time I've had billing issues with this business. On three separate occasions, I've had to call and have funds credited back due to misbills on tire repairs (charging for 5 tires instead of 4, charging for 7 tires repaired instead of 4 tires, etc). I always chocked this up to harmless mistakes. Now I'm wondering if my judgement was just wrong this whole time. Moral of the story: consider picking a different shop. If they are willing to treat long-term customers as poorly as they did me, I have no doubts they are willing to do more to a small time one.

This is my second time coming to Maryland Tire and Auto, and both times have been great. The staff…read moreis friendly, the service is quick, and most importantly--they're honest and don't try to upsell you. I'm giving four stars only because there's sometimes a bit of a wait. Today I had to stand around for a while before someone could help me. But once they did, they were fast and efficient. The first time, they replaced one of my tires and disposed of the old one. It was done quickly and at a fair price. This time, I came in because my tire pressure light was on. They checked everything, topped off the air, and had me back in my car in less than 10 minutes--at no charge. Solid, trustworthy spot. I'll definitely keep coming back when I need tire help.

Great place, mucho bueno. I walked in with a punctured tire and they quickly patched it. My own…read moredealer wasted half my day and didn't want to patch it so I would be forced to buy a new tire. Not these guys, they do what you ask them to do. Not many honest shops around anymore. Definitely recommend them.