I have been taking my vehicles to them for the last 3 years. Excellent communication. Accurate estimates. Good Honest and friendly people. If you have to leave a message they get back to you quickly. I would give 6 stars. read more

used to be great with great pricing and just old school honest. now, not so much and they always find something that requires another fee. not my shop anymore read more

Always quick, professional, friendly..... The world needs more places like this. Thank you! read more

Tim provided prompt communications, honest input and easy to get in contact with. I would not hesitate to recommend this shop based the professionalism and honesty that I've experienced based on what I've seen from other shops. If you need a second opinion please check with Tool in hand at the very least, Tim will be a voice of reason and honesty read more

I came here due to the great Yelp reviews. I'll be going back due to the great service and friendliness that created those Yelp reviews and what I've experienced myself today. They saw me ahead of time and took no time in doing the state inspection. They explained what needed to be done etc, that it would take up to 45 minutes. They were done in less time than that and for whatever reason gave me a discount. Four wheel drive should be $99, but they charged me $69. Receptionist was friendly and chatty. I asked if it was a family business due to the level of service. She replied that it's two families that feel like one big family. It certainly feels like that, and they seem to endeavor to treat customers like family. That's going to make me a regular here. Well a regular when it suits me. Not like I'm going to hope my car breaks down... read more

A family business. The location is 5 miles up US Rt. 15, but you find an auto repair shop that's friendly, knowledgeable, and dependable at a fair price. So I don't mind the drive. We've had several various services performed. No long wait to get in and prompt turnaround. So far, I am pleased with Tool-in-Hand. read more

Looking for honest and friendly car service? Tool In Hand is the place. I don't normally write reviews but they deserve it. I came for a car inspection. They had a special price of $50 (check web site coupon, 2 wheel drive). They also allowed me to schedule an appointment and were able to fit me in the same day. The service center is easily located one street right off route 15. They promptly started work on my car at the appointment time. The waiting room is clean, a decent size, has free wifi and they post their prices for many services. The inspection was completed quickly. 2 mechanics took time to sit with me and review my car's condition. They were down to earth and took extra time to answer questions I had about my new used car's maintenance and condition. When they found a low power steering fluid issue, they topped it off free of charge and reported they found no leaks. Whereas an out of state Nissan dealer did the opposite, recommending a $2000 rack and pinion replacement! So just like other reviews I had read beforehand, I find them to be honest and very fair on pricing. I definitely will consider them for my future car service needs. read more

Very fast and friendly. Got us in and out for a Maryland Inpectio. Didn't pressure us to do the recommended repais there. I ended up taking it there anyway (I was going to do the work, but it was freezing cold in my garage. They were fast and fairly on the price. read more

I work nearby and a customer asked me where she could take her car because she got a flat tire. I told her go to took in hand and they'd help her out. About an hour later, she came back to me to thank me because they helped her get her spare tire on free of charge. These folks are plain and simple GOOD PEOPLE. read more

Best mechanics in town! I've been coming to tool in hand for a little over a year, and the service is always fast, honest, and cheap. I never feel ripped off, and the folks here are very friendly! I dread the day I move somewhere else and have to look for a place half as good. read more

Best feeling in the world when you find an honest mechanic. A friend of mine referred me here when I was looking for a Maryland Safety Inspection without getting ripped off (i.e., unnecessary repairs just to make money). I'm so glad my friend referred me here. The owner (Tim) is honest, friendly, and highly experienced. I have already had him do work on that car, and on my wife's truck. No monkey business, no hidden charges. Tim will give you an estimate and that is what you will pay. If you need work done on your vehicle and you want good work at a reasonable price bring it here. read more

Best shop in town!!! From fixing my transmission to a regular oil change I always had a great experience here. Great competitive prices for top notch service. read more

This place has helped me so much! very reliable and kind. They did everything for a good price and did it great. I'm recommending this place to everyone! I love it. Everyone was a big help, small lobby but they make you feel at home. read more

Very friendly service. All the work I've had done there had been great and quick. The main downside it is it a bit pricey. Coming from NY I thought it would be at least comparable but it is more. Can't complain about the service or the staff though. They have been most amazing. read more

These guys are awesome! My dad is a Master Tech, so I am as picky as they come when it comes to finding a shop. I now live 5 hours away from him so I am on my own and have to be really careful where I take my car. Tool in Hand was recommended to me by a fellow gear head, so I knew it was a suggestion worth trying out. Not only is their shop extremely reasonably priced, but it feels good supported a small, family owned business. This is exactly the type of shop I was looking for since moving to Frederick 3 years ago. Don't over pay or get sold on silly repairs. Ladies, if you are in the market for a new mechanic, Tool in Hand has my highest recommendation. I feel like they take care of me there, and I am never fearful that they are recommending anything unnecessary! read more

On behalf of my sister who just had the best experiences at Tool in Hand with her car over the last few weeks. "Family owned and operated. Happy to support local business owners as there are very few left in the community. I have never met such an HONEST mechanic in my lifetime. As a single female, I have nothing but confidence coming to Tim and his wife for my auto care needs. They are personable, professional and most importantly honest. They sincerely want what is best for the customer and make every suggestion possible to help you save money. Good, honest, hard working and professional folks at Tool in Hand. I highly recommend them and prices are very reasonable." read more

Amazing company! My A/C had not been working so I called last night to see if they had an appointment for today. They were booked but Tim told me to come drop it off and he would see if he could get to it today. He called me first thing this morning and said it would be ready within the hour. The customer service was amazing and prices are hard to beat! I highly recommend this small business! Thanks for a great experience and being caring about others busy lifestyles! :) read more

History channel on the TV, Hot tea and coffee on tap, appealing waiting room decor, and being treated with respect despite my ridiculous vehicle. I think I just found myself a shop. read more

These guys are as good as it gets. A small business that looks out for it customers. They do great work for an honest price. In a day and age where the big chains rule the roost and the rest are a bit shady at best....Here is a shop who treats you right. They are my shop from now on! read more

Tim at Tool in Hand quoted a price and stuck to it without issue. I went in with a laundry list and he didn't blink. The price was fair and we got the car back the same day and no more leaking oil on the driveway. Highly recommended. read more

Honest, reasonable, fits you in many times. Won't go anywhere else now.

This is the best place I have found to take my car to get worked on! In fact, it is now the only place I will let work on my car. The staff is very friendly and knowledgeable. The prices are very fair and I don't feel like I am being taken advantage of. Which I have found is how most other car repair shops treat female costumers. They even have an activity block for my child to play with while we were waiting on our car, which kept her entertained. I totally recommend them to anyone looking for great quality car repairs at a descent price. read more