If you need a fabulous mechanic, definitely go to Zach's! They are very efficient and very kind.read more

I was hesitant about finding a mechanic who was honest and efficient. Zach's seems to be both. So…read morefar so good.

4.5 stars. I was from out-of-town and my car broke down late Friday evening due to a broken…read morestarter. Being social-savvy, I surveyed Yelp reviews and picked Churchill Auto based on the reviews, distance, and Saturday hours. I had my car towed to Churchill that night by an independent towing co. (Ugh! $100 for 0.15 miles!) not related to Churchill. Laurel, Churchill's office manager/service coordinator, was a good communicator and pleasure to deal with. I was glad that they could fix my car quickly on Saturday. Extra points for customer service, quick turnaround, and free 12 month roadside assistance. The only downside is the part seemed expensive -marked up a higher than I was expecting. I was charged $250 for a part that cost $145 (72% markup) when the industry average is 35% markup. Aside from that, it was a good experience for this out-of-towner.

I like that they showed me all the inspection forms that show what needs to be fixed. It's good to…read moreknow

I have lived in the area for 20+ years and have used many different repair shops, and all have…read moreeventually given me reason to look elsewhere. I have brought several cars to the guys at East Side and they have never let me down. They diagnose issues quickly and have the car ready even faster. Amazing that the lot is completely full on Monday morning and just about cleared out by Thursday. They give you an idea what the fix may cost up front and are pretty darn close to the actual bill total when the job is done. Having a trustworthy garage close to where you live is critical, and I recommend East Side any chance I get. Surprised that they haven't had to move locations so they can work on more cars in more bays. Give em a try if you're looking- you won't be disappointed! Steve C.

I can't say enough how pleased I am with the service provided by East Side Auto Service. Recently…read moreexperienced an issue with my vehicle late on a Friday afternoon. Despite being booked for the following week, Wade allowed me to drop the vehicle off on Sunday evening and by Wednesday had completed the repair of a complex issue. Have been using East Side for over 15 years; they enjoy my complete confidence and trust. Would not consider using anyone else!

Finding an honest and dependable mechanic is not easy. Jim is fantastic and I highly recommend his…read moreservices to anyone in Frederick. His prices are fair. He doesn't steer customers to the products that are the most expensive. He encourages customers to buy their own oil/parts if they can to keep prices down and he makes logical recommendations for things you need and the time frame in which they need to be done. He always gets in touch with you before doing something as well. For example, during a routine oil change he looked at the tires on my car, noticed some dry rot, and called immediately to recommend new tires. He gave me some options and an hour later I had two new tires. Lastly, and this is the icing on the cake for me, Jim uses smart phones to take pictures of the things he sees so he can actually show customers what he is talking about. He is the first mechanic I've met that does that and I think it is a nice gesture on his part.

Jim made the MD State Safety Inspection for an old car very easy. He described, with knowledge,…read morewhat it took for it to pass and offered very honest options. Would absolutely recommend for any type of service. A really great experience.

Been going there for years, always did good work at a fair price, get my car back quickly. Lady up…read morefront is always very friendly towards me. Big thumbs up

I want to love Ken's. But my experiences are like dealing with two different companies . On one…read moreday they are beyond excellent and cannot do enough to satisfy the customer. And to boot, they do work that no one else would touch. For me, that included a complete rebuild of my 2006 transmission in 2024 in their shop. Yes it was costly but it was not a remanufactured tranny and extended the life of my car. If the engine goes, I'll likely return for an engine rebuild rather than a remanufactured engine. On another day, some basic work that should be simple and easy they seem capable of completely missing the mark. Couple this with their reliance on Metro Motor.com and their BG maintenance recommendations and you have what feels like a very hard sell to get your money. The BG recommendations are like a laundry list of what you MIGHT do to your auto if you had unlimited funds and just wanted to spend freely. There seems to be no rnyme or reason to the recommendations either in milage or elapased time. Don't get me wrong. I don't mind paying premiusm prices (which Ken's is) for premium work. That's the issue. I feel like it's sometimes worth it and other times not. I've reached the consclusion that they will get my more difficult jobs but routine maintenance will be handled elsewhere. I wonder if over time they have changed ownership or have new sales incentives in place. It's a shame. I really want them to be like The Car Talk guys from Boston and only do what's right.

Classic mom & pop gas station. Actually, it's more like a Daryl & Daryl operation, but you get the…read morepoint. More often than not, these guys have the cheapest gas prices in town where you can still use a debit/credit card (as opposed to cash-only discount stations). This may be because they are battling it out pricewise with the gargantuan 24 hour gas and deli chain down the street. The upside here is FULL SERVICE pumps if you prefer to stay in your car, rarely ever any long lines at the pump, easier in and out onto Rosemont, and a certified mechanic on duty during the week if you need any vehicle repairs. They always have some sort of wild novelty lighter for sale on the counter inside -- they make perfect gifts for the cigar smoker or pyromaniac in your life! Plus basic soft drinks, packaged snacks, and ultra cheap cups of grease monkey java in the morning! The only downside I can think of is that you cannot pay at the pump, but it doesn't seem to slow me down that much to pay at the counter. But it is easy to forget you have to pay afterwards and I've almost driven away w/o paying twice! Doh!

I stopped by to have my tires checked since the tire pressure light came on. They were so quick to…read moreprovide assistance and to get my car's tire pressure light reset on the dashboard. Highly recommended for customer service

Had a set of Mickey Thompson's sitting in my garage for a while. Gordon and his team…read moreinstalled/balanced/aligned my 2021 Ram under a time crunch. Good ol underpromise and over deliver. The new shoes on the truck are awesome. Honest shop and fair pricing.

They worked with me on my colossal fail of do it yourself drive way repairs. Wayne was straight…read moreforward and the techs worked quickly to get us back on the road. They also handled our oil change. Value is comparable to going prices without the insane upsell pressure. They've handled all our major repairs on both our vehicles. Highly recommend them.

this place is wonderful. they had to tow my car and figure out the problem. they were very nice and…read morevery reasonable in their pricing. they were considerate and compassionate. i was very impressed. david B

The service itself was completed with no issues. David helped me, and he was kind, efficient, and…read moreprovided an estimated completion time. My car was actually finished a few hours earlier than expected, which I appreciated. However, I was told I couldn't pick it up until 5:45 because that's when the owner would be available. That was frustrating, especially given the circumstances. I had to have a starting device installed due to a legal situation that was handled improperly, so I was already stressed about having to spend this money in the first place. David was very understanding about that, and I truly appreciated his professionalism. Unfortunately, my interaction with the owner was not pleasant. When I spoke with him on the phone, he told me I needed to hurry because he had to "go over things" with me and would be leaving for a few hours. I explained that I didn't need assistance using the device -- I simply needed to pay and pick up my vehicle. When I arrived, he was short and unfriendly. He repeatedly asked if I knew how to use the device, even after I assured him multiple times that I was fine. He then said, "Well, I don't think you'll be able to do it," which felt unnecessary and dismissive. He handed me paperwork to sign with little to no explanation, didn't return my key until I asked for it, and overall made the experience uncomfortable. I walked to my car and started it without any issue. It's disappointing because David provided excellent customer service, and good auto service can be hard to find. However, my interaction with the owner would make me hesitant to return, aside from the required monthly appointments for the device. I hope the owner considers improving customer communication and professionalism, as it would make a big difference in the overall customer experience.