It was two days before the end of the month & my vehicle inspection sticker was ready to expire. I met John at the service desk at Craftsman Auto Care. John was very professional & set me right up for my vehicle inspection. I really liked that they schedule your vehicle like an appointment, where other inspection stations, you pull into a vehicle waiting line, where you park your car behind the one in front of you, as the cars move along, slowly, you have to start your car an inch forward, ypu can be stuck in your car for 3, or even 4 hours. This was a nice change! Drop off our car and go on with your day. I could have recieved a ride to wherever I needed in the area, but decided to stick around. John said it would be 1.5-2 hour wait. No problem, I'll hang out. Which I usually don't like to do.. but I'll tell you why I did. The company shop is well lit, exceptionally clean and had some nice creature comforts, not the hard plastic chairs you usually find, but a couple of love seats, and very comfortable chairs. The obligatory coffee machine (Keurig) , hot water (for Tea) or cold water. A very Clean restroom and they have a friendly atmosphere among the staff & customers. I also was pleasantly surprised at how clean & organized the bays were. Not the greasy, dusty, dirty bays you usually see in other auto shops. Not only did they complete the vehicle inspection but also provided a free diagnostics, complete with photos of areas of concern on my vehicle, but also recommendations for future service, where either I could do the repair or they would schedule it & complete the job. I also recieved an electronic copy for my files. I will be coming back for more than my vehicle inspection sticker!! I received more value from Craftsman Auto Care than the cost of the inspection! Overall 5 Stars out of 5 Stars! read more

I requested quotes for the recommended repairs from Honest Tom's after I failed my safety inspection. They were one of the first to respond, quick, and thorough. I was able to schedule an appt the day of for a FREE consultation/diagnosis! This never happens anymore -- they charge you to get in the door. I told them that my brakes/rotors needed fixed and they did a full work up to make sure nothing else was going on. They did find a few other things that were cautiously problematic (and showed pictures for proof and understanding), but confirmed that I should definitely do the rear brakes and flush the fluid. They were very honest when I requested a wheel alignment as well -- they said that wouldn't be a good idea because with the suspension aging (my car is a 2008), the wheel would just slip right back out of place. I also felt that they didn't consider taking advantage of me not knowing much about mechanics or cars, so my respect for them is super high. Once everything was diagnosed, they were able to fix my brakes that day and I got a call right around the time that was estimated to pickup my car. When I drove home, everything felt much more stable and comfortable. They did a great job and I was able to pass my inspection. The pricing was extremely fair (in fact, cheaper than the original quote) and I will keeping Craftsman Auto as my go to auto shop! read more

Had a great experience at craftsman aito care yesterday. When i was leaving to go to my appointment for my tire, the tire that had a leak went flat. So I had to call them to let them know I had to pop the spare on so I will be late. The guy was super polite and said take your time we are open till 4. So when i got there about an hour late from my appointment, i walked through the door and was immediately great by three people and "glad you made it in ok". My car was in the garage within 3 min of me parking. I dont think I have ever experinced that and they were able to repair the tire and saved me from having to get 2 new tires! All within 50 minutes from pulling in to leaving. Side Note, the main reason I am writing the review is they helped this woman who's tired fell off while driving because of another shop's alleged negligence. Because the other shop was most likely responsible for the repairs, they probably were not going to make any money off the help they were providing. But they were very caring and took the time to walk to woman through the process of what needs to be done and it really showed the good chararcter of the office. Thanks guys and expect more business from my family! read more

Every visit to Craftsman Reston has exceeded my expectations. I've been there three times so far; for a mysterious noise I couldn't locate, an oil change, and most recently a wheel replacement and inspection. Each visit has been a great experience from start to finish. Scheduling appointments online is simple and convenient, the waiting area is comfortable, and the staff consistently treats customers like valued guests rather than just another appointment. Communication throughout the service process is excellent, keeping me informed every step of the way. As a woman, I especially appreciate how welcoming, respectful, and fair they have been. I would absolutely encourage other women to trust Craftsman Reston with their vehicles. I've never felt pressured, dismissed, or upsold, just well taken care of. One detail that always stands out is that when my vehicle is ready, it's parked right in front of the door, almost valet-style, making pickup easy and convenient. Thank you, Craftsman Reston, for your outstanding customer service, professionalism, and commitment to creating a positive experience every time. You've earned my trust and my continued business. read more

I had an exceptional experience with Craftsman Auto Care in Reston. From the moment I called yesterday morning through the time I checked out, John and Chad provided phenomenal customer service. I brought a vehicle in for a pre-purchase inspection, and they were incredibly thorough and detailed throughout the entire process. What stood out most was their genuine concern in making sure I fully understood the findings. They took the time to explain everything, answer my questions, and provide straightforward guidance without making me feel rushed or pressured. Their level of customer service wasn't limited to me either. While I was there, I noticed that every person who walked into the shop was treated with the same patience, professionalism, and care. That says a lot about how they operate their business. John and Chad truly made me feel like they cared about helping me make an informed decision, not just completing an inspection. It's refreshing to find an auto shop that provides this level of service and earns your trust. I will absolutely be returning to Craftsman Auto Care for my future automotive needs and highly recommend them! read more

I just needed a quick leaky tire repair and found my next car service center! Was very impressed with Stephen and the gang here. They are proud of the company and the ownership and it shows, they all asked me how I was doing, offered coffee, sang carols with the radio... kind of a Baileys Savings and Loan of auto repair :) Conveniently located across from a gas station tire fill station, one of the fellows went out in the sub-zero temps this am to help someone who was having a tough time with the self-fill, no charge. In addition to fixing my tire quickly and at a reasonable cost (and adding the culprit screw to the "what was in my tire?" bucket), Stephen researched the CarFax report on my newly-purchased used car and let me know what services I'll need next. Yeh, yeh, they're just looking for business, but this was something that the auto dealership didn't tell me last week.... I'll be making the trip out there from Arlington for my next services. read more

Craftsman Auto just opened in Reston, and they are already an outstanding addition to the community. On my way to work this morning, my coolant light came on, so I stopped by to see if they could take a quick look. Even though my Land Rover is still under warranty with the dealership, Greg immediately offered to check it to make sure nothing serious was happening. Within fifteen minutes, they had inspected the car, topped off my fluids, and assured me everything was safe to drive. They didn't charge me anything and even recommended that if a serious issue ever comes up, I should go directly to the dealership to protect my warranty. That level of honesty and customer-first service is rare. From the moment I walked in, everyone introduced themselves and made me feel genuinely welcome. For a brand-new shop, Craftsman Auto is already operating like a top-tier service center. Highly recommended. read more

I only came in to get a tire checked that onstar had signaled to be needing air. I was greeted immediately by multiple employees. After explaining my concern, I was invited to sit down and my car was immediately taken into the repair area. All my tires were checked, inspected for damage or leaks, inflated to the proper pressure and reconfigured so that the computer would reflect the actual level of concern. My car was then taken for a test drive by the mechanic to be sure all four tires were performing properly. I was thanked for coming in and sent on my way, no charge. Excellent customer service. This was a great experience. This was my first visit to this company and I will certainly be back read more

My wife and I were truly impressed by the great service we received from the team at Craftsman Auto Care Reston. Coming out of a doctor's appointment in Herndon we found that our car had a flat tire. Two places refused to help us put on the spare tire and after putting air in the tire we randomly drove onto the lot at Craftsman for help. They immediately assisted us in a very friendly and professional manner and also repaired the flat tire. Only afterwards did we see this company's stellar reviews on Google and Yelp for all its branches. We can vouch for these reviews and plan to use Craftsman for car maintenance in the future! read more

This was my second time coming to Craftsman Auto Care, and I've had a great experience both times. The first time, they helped me with a tire issue, and this time I came in for a headlight restoration. Everything was handled smoothly, and I'm very happy with the result. Special thanks to John for taking such great care of me and making the whole experience easy and stress-free. Really appreciate the good service and attention to detail. Definitely a place I'd come back to. read more

This was my first visit to Craftsman Auto Care but not my last. Excellent service and staff. Went in for an oil change and inspection. Failed inspection because one tire had a damaged sidewall. John said the tires look pretty new and thought there might be a warranty on them. He suggested that I go back to where I bought them to check. I did, there was a warranty but it had expired. I went back to Craftsman and they are replacing the tire at a lower cost. read more

I had a flat tire and was in a stressful situation. The team was incredibly kind, professional, and quick to help me get back on the road. They treated me with respect and made the whole experience much easier. I truly appreciate their excellent customer service and willingness to help. I highly recommend them to anyone who needs honest and reliable service. Thank you so much! read more

I never thought I'd use the word 'hospitality' to describe an auto shop, but these were the friendliest, most helpful, nicest people I've ever encountered at an auto repair shop. I usually feel pressured for additional repairs at other spots, but not here. They quoted repairs quickly and it was easy to approve from my phone. I can't say enough great things about this place! read more

I had an urgent car issue and came to this place for help. Greg was extremely helpful and attentive to every detail. He resolved the problem in no time, and I'm sincerely grateful for his assistance and excellent service. I highly recommend this shop--especially with Greg's outstanding support. If I could, I would give 10 stars for the prompt and professional help! read more

I brought my car in to have a tire checked to see if it needed to be replaced or patched. Everyone was professional, efficient and very nice. They didn't try to get me to have more done than was necessary. The location was clean and much nicer than the previous store there. I highly recommend this business and will definitely be going back. read more

Very impressed with Craftsman Auto Care in Reston. Got a razor blade in my tire. Walked in, no appointment, and received prompt, professional, and friendly service. Didn't need a new tire but they offered to get me one the same day, if needed. I'll certainly give them more business in the future. Thank you, Craftsman Auto Care! read more

My 94 year old mother brought in her 25 year old car to have a part replaced and the people at Craftsman Auto Care in Reston could not have been more helpful and fair on pricing to fix the issue. I am pleased there are still people and companies out there that provide such a great service! read more

Saw a sign they had free air and just stopped in to get air in my tires and had a great experience. The staff was helpful, quick, and professional, and they didn't treat it like a throwaway request. Based on how I was treated, I'll definitely be coming back here for regular service. read more

I received excellent service. My car stopped working at my apartment and Greg went the extra step to walk with me and check what the problem is. Next, he came with his car to jump start my car, to be able to reach the service. The service was also very timely. Thank you. read more