I had my car taken to Crafstman at Chantilly. Stephen was my technical advisor who took the time to understand my issue was. I was having trouble with my antifreeze leaking/evaporating and the car not heating. the dealership recommended thermostat case replacement which was going to be very pricey so I went to Craftsman for a second opinion. turns out i don't need to replace the case, there was an air pocket that should have been removed when the car oil case was replaced and I was still losing the antifreeze. Thanks to Craftsman, saved me a LOT of time and MONEY and my car seems to be running fine. Cautiously optimistic that this issue is behind me. thanks team Craftsman, you all are rockstars! read more

Awoke to a flattened tire and hopped online to find a nearby repair shop. Craftsman Auto Care in Chantilly was at the top of this list, and now I know why. My experience today was A+. I called on my way over to make sure they were open, and the tech who answered the phone assured me I could come right in and got me registered as I headed their way. It took just under an hour for the team to evaluate my tire, spot the screw that was causing the leak, patch it, and fill it back up. I was able to work from a well-appointed waiting area with plenty of seating, Wi-Fi, outlets, snacks and coffee. I would definitely recommend this shop for their efficient operations, welcoming team, friendly atmosphere, and a job well done. read more

Perfect clean shop on time friendly folks too Made an appointment on line it was easy read more

Craftsman Auto Care- Chantilly - Thanks guys - Auto Repair Near Me - Chantilly, Virginia

The manager of the Chantilly Craftsman, Matthew Curry, went above and beyond to make sure that our experience would be excellent. We have brought our family cars to this location for years and have always been treated with honesty and fairness. I cannot recommend Craftsman Auto highly enough! read more

I have been using Craftsman's Auto Care- Chantilly since last year. Everyone is very friendly and service quotes are reasonable. Last week I had a nail in my tire for a car I just bought. It was Saturday morning. I took it in and they immediately found where the leak is, patched it right away. Most importantly they didn't charge me for the service. I highly recommend this location if you're looking for friendly staff, fast service and reasonable prices. You won't be disappointed. read more

So nice, very professional, the best customer service I've ever had at a mechanic. They have a lobby with wifi and a TV, they took me in right away, didn't charge for the diagnostic. Will bring all my family's cars here. read more

I've been coming here for a few years now and really have nothing but good things to say. The customer service is always above reproach, the car service has been rapid and well-done, and I've found their prices to be competitive, ESPECIALLY when you look for coupons online (and check-in offers on Yelp!). I don't want to promise any deals, but once I had service done that came to something like $2,020 and the guy writing me up said "I can't be that close to an even two grand and charge you more. Just call it $2,000." Another time I was fretting about cost and he applied coupons I didn't know about to bring the price down. Once I needed some follow-up work done and I don't remember the details, but they couldn't do it at the Chantilly location. They had me go to Fairfax, and not only covered the work done but paid for my state safety and emissions inspections while I was there. The first time I came here it was because I saw that they had a Groupon, and I had had my old shop tell me I needed some work or other done. I came here to get that work done so I could use the Groupon, and they told me yeah, get that Groupon refunded because your other mechanic was wrong, nuts, or scamming you. You don't need this work done at all. They absolutely could have done whatever it was. I was standing there like "shut up and take me money" and an AUTOMOTIVE REPAIR FACILITY DIDN'T TAKE MY EASY MONEY BECAUSE THE GUY SAID HE WOULDN'T BE ABLE TO SLEEP. W.T.F. They keep you posted through email and texts about what your car needs, what they're doing, and so on while they work on it including pictures. I'm really trying to find something negative to balance this out and I can't. If there were more stars I'd give them. read more

Craftsman Auto Care- Chantilly - Very comfy waiting area with TV, free swag, coffee, snacks, and multiple air filters. - Auto Repair Near Me - Chantilly, Virginia

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Been going to Craftsman in Chantilly since moving to VA after trying a couple of other shops. They have always been very helpful, responsive and very thorough with their inspections with photos provided. I had some major service done and they went out of their way to help me get new tires, brakes/rotors, and full synthetic oil change. I highly recommend Craftsman. Also a huge plus that they got me a ride from and back to the shop so I didn't have to wait for hours. read more

I had an issue with a repair, but overall, it was a fantastic experience! Brent and Matt were transparent, professional, and genuinely focused on ensuring I was taken care of properly. As easy as it is to praise a business when things go smoothly, how they handle bumps in the road is what really matters most - Brent, Matt, and the entire team handled my issue with a high level of care, professionalism, and integrity. For me, there is no other garage in town! I will be back! Highly recommend! read more

This company provides excellent customer service. We brought in an EV with an issue and they made sure that it was safe for us to drive it. We felt that they really went out of their way to help us. They also looked into repairing an antique car we own and reassured us that they would keep it indoors overnight. It appears to me that they treat customers' cars as they would their own. read more

I've always been treated with respect and everything explained to me in a professional manner... not being talked down to as a woman. They are honest and always so helpful. Matt, Bob, Greg and Mason has recently been assisting me with different flat tire issues and have tried to take me in as soon as they could. They are very thorough in checking out my vehicle which gives me reassurance that my vehicle is dependable as it was in their mechanics capable hands. I've been with them for I think seven years now and I have always been very satisfied with their work and prices. I recommend them to my friends. read more

Don't let these guys try to screw you. Told me my O2 sensor needed to be replaced. $1300+. Thought that was weird at how few miles my car had... right past the warranty. I took it to Roundhill Service Center and it was just a few clamps that needed to be tightened after a previous fender bender. Only $285. Trust your gut and take your business to a more honest auto shop. read more

We took our old Lexus to get multiple work done to pass the safety inspection. We choose this place because it is close to our home. Also, they applied a coupon to apply to make the cost comparable to another shop. At first, we were a little frustrated because the 2-3 hour job took double the time. However, the shop made things right. We had a couple other minor things wrong with the vehicle, and they're only charging us the part cost. And in one case, they didn't charge us at all. We really are happy with the service. Everyone was super nice and professional. And our vehicle runs great! read more

Professional! Lifesaver! Hope to see your business again soon! In and out for a fob battery change.

I have been going to Craftsman Auto Care for pretty much everything regarding maintenance for my car and these guys are the best. John put all four new tires in my car today and did a great job, also checking to make sure I didn't need an alignment. All the employees are always friendly and informative! read more

Professional & efficient. Flexible appt scheduling. Works hard for your business. Recommend.

Great bunch of guys working there, super friendly. They fix my car a few times and they did a great job at it too. They love cars! They are honest and explain things out for me to understand. I'll be back and they do smog and emissions inspections there too. read more

They serviced my tire with excellence! I have been using them for years and always feel they know what's best for my vehicle, especially as it pertains to preventive maintenance. read more

The new service manager Desean has been a welcome change. I've recently had oil change, alignment and suspension work done here on my 2023 Audi RS3. Everything was at a fair price and the work was done to my satisfaction. I even miscalculated the amount of oil needed for the oil change and the technician had extra to cover for me without any extra charge. A big plus is the location where you can drop your car off and do some shopping in Costco/target or grab some grub at the Toue Le Jours bakery. Saved a lot of $$$ compared to dealership. $80 for parts for oil change. $60 labor vs almost double to get it done at Audi dealership. read more

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JK had his team go over my Honda crv from Bumper to bumper. I always have my vehicle checked after returning from a road trip. I'm very confident in their honesty and professionalism. All is well just my oil filter needed to be tightened. I've been going to them for years and what brought me in is Matt's free class for women to go over our vehicles and explain the basics without talking down to us being women. I recommend craftsman auto to everyone! read more

Service is great can not reccomend enough. They are fantastic with communication and let you know exactly what needs to be done and when

Craftsman is a top quality shop, I trust their expertise and they always do excellent work! I had previously used Curry's Automotive, Matt's prior business, and had the same experience. read more

Good vibes from the start of my initial phone call, to my visit to the shop. Dashaun and Craftsman staff in general are very accommodating and understanding of my situation. knowing how important my car is to my occupation. We managed to cut a fair deal on price for oil change, alignment and spark plug replacement. Overall a good experience, although its something I didn't want to spend money on, this shop made the the spend worth it. Also Waiting room has free coffee and a free book written by the CEO with your visit! read more

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JK was very accommodating at the Chantilly Craftsman Auto Care. I came in as they opened, harried that all the error codes were popping up on my dash. He got it looked at right away. Great service as usual. read more

I came to Craftsman Auto Care after the dealership maintenance package expired (Acura RDX). My coworker suggested the place since it is less than 2 miles down the road from the office. Loved the morning dropped off / pick up after work service. And I like the fact that the report is online with pictures of my car and let me know what's wrong with it. Estimate quote is included in the report before I sign up for the job. Very friendly and courteous staffs, always do a complete check up even if I just need a regular oil change service. read more

JK the manager and Judy the owner reached out to me regarding my review and we came to an understanding. While I do stand by my concerns over the alignment and the cost inspection, I appreciate them reaching out and checking in to make sure that I was not targeted as a woman. Them clarifying made it clear it was a communication issue and I believe they treat all customers equally. read more

These guys went above and beyond with my car. They called around to try and get the best deal for a wheel that I needed, and were honest and forthright about the repairs I needed. They even held on to the car in a bay while I was getting a wheel repaired. Again, above and beyond. I would highly recommend this group. read more

brought my vehicle in thinking there was a starter or battery issue. they took it back immediately, did a thurough examination and diagnostic on it. discovered the only thing wrong was some parts got jumbled loose, and despite spending all the time and fixing the problem they charged me nothing. highly recommed! read more

Friendly. Offer concierge lyft service to and from work and they didn't try to talk me into a ton of services. Gave me a print out of things that needed my attention. Great experience. I'll definitely be back. read more

Great service! Fair prices! Digital inspection of your vehicle helps a lot. They work on high-end automobiles & all foreign & domestic cars!

Moved into the area about three years ago and have tried out a few mechanics before I tried Craftsman. I've had a great experience there and continue to be a repeat customer. The crew is professional and fair priced. I also love the lobby/waiting room that they have. It is clean, has good Wi-Fi, and a well maintained restroom. I highly recommend! read more

We were looking for a new place to take our vehicles in the area. Customer service was great, waiting area is nice if you need to stay there, or they have a shuttle system. We have used them a few times for both our vehicles, and we are happy to recommend them! read more

Dejohn went above and beyond. He explained what was the problem with my car. He stay passed closing time to fix another problem that my car had. Thank you for all your help! read more

Highly recommend Craftsman Auto Care for a pre-purchase inspection and any/all other services! The service I was provided on Monday, March 28 was thoroughly well done in a timely manner and was provided with professionally presented results. This facility is well run, well kept, and welcoming. Brandon and Technician Micah were both professional, friendly, and very helpful! I really appreciate their time and patience! read more

Stopped by today for the first time ever at this shop. It was a pleasure, I got a oil change done for a good price and they were very quick. This will be the shop I come to now, even though it's farther from me compared to other shops. It's worth it!! read more

They are pretty thorough at finding things that needs to be fixed since that is how they (and to be fair other shops) make money, but oh boy they are expensive. The price was pretty close to the dealers. I had come here because I didn't quite trust the stealerships. Sadly the labor charge came out to be over $300/hour and the parts were really expensive unless they are genuine parts, then they are reasonable, problem is they don't state what brand they are using so I'm leaning toward generic parts, then they are way over priced. Unfortunately due to upcoming trip soon, I had to get them repaired. While waiting for my car to be fixed in their poorly air conditioned lobby, I heard various complaints and including a guy telling them "You guys are charging me over 1k for xxxx knowing I have no choice but to get it fixed!" I guess I was not the only one. Another one was someone calling asking about how much was the final cost so he/she can pickup the car, after the clerk told him/her the amount, and then the shop owner inquiring about it, it seems the person had to wait for the next paycheck to pay it. Ouch. I am 2k poorer now, even after refusing whole bunch of other things they said I should address, even telling me oil needs to be changed when I changed it myself just 3 months ago using synthetic oil and driven only about about 1.5k miles along with maintenance minder indicating I still have over 70% oil life left. And I didn't appreciate they keep coming back to me with things I have to fix otherwise, they'll fail my safety inspection, on the second time they did that I was about say stop everything so I can take my car and leave, but they backed off saying it wasn't so bad to fail the inspection. Would I come here again? I can't say since I hadn't had time to compare shop. With the inflation and shortage of parts, their price could be justifiable. But my impression is it is still too high or it could had been negotiated down. Did they do a good job? It's under the car so I have no idea on that either, hopefully they did, and they said they have 3 year warranty on their work, so I'm guessing they did do a good job. But next time I'll definitely shop around. read more

Dropped off my car for state and emissions inspection. They sent me a detailed review of my car with their recommendations for work to do but did not pressure me into the work. They had the car ready before expected and handled everything professionally. I will go back in the future. read more

I've been using Craftsman Auto for a few years now and they have worked on all of my cars and trucks. Everything from routine maintenance to tires and repair.....even performance upgrades on my M3. They are always honest and reliable and their prices are a terrific value. Andrew has gone above and beyond with his customer service. I highly recommend them to anyone needing quality, honest service. read more

Rates depend based on your face and that particular day, if u got less rate then u r lucky otherwise each person gives unique rate in chantilly, in person one rate and over the phone another rate, for 1 hr job for rear brakes they take 3-4 hrs for no reason, technicians was watching mobile for 2hrs when I visited even though the car was sitting idle in front of him read more