Been coming to Casey's with both of our cars for several years now, at the recommendation of my brother who has all four of his family's cars serviced here. Expect quality and honesty, not cheap or dishonest service. Family owned, not franchised or dealership owned. They stand by their workmanship and warranty service. It's sometimes difficult to line up a loaner car, and concierge and drop-off service were started and discontinued at some point, but at least there are a couple of loaner cars available for customers. If you do need to wait for service, there's a cute little kids room, a fish tank, a regular waiting room, refreshments and a coffee bar. Super clean, inviting, and not "dingy repair shop" vibes. Can't go wrong with Casey's! Highly recommend. read more

Casey's Automotive - Chantilly - Storefront (after the brick was painted white a year or two ago). - Auto Repair Near Me - Chantilly, Virginia

No response from email or text. Verbal responses not what I expected. Customer service is important and ignoring you is not professional. read more

I brought my Toyota here once and honestly I shouldn't have. they'll try to get you with every little issue and charge you for it and my Toyota was still sounding bad. so quality isn't their. I shouldve just went to a premium shop instead. read more

This place was a referral for me, and I couldn't be happier! As a woman walking into a mechanic shop, you never know if you're gonna be lied to or taken advantage of. These guys rocked it. There are professional and fast and honest. And they gave me a summary of my car at the end of the work. read more

Like me, my car requires more care & maintenance the older she gets. I chose Casey's Automotive - Chantilly to service my car based on the great reviews and have been a customer ever since. And now, I'd like to add to those great reviews because they have provided me great service since 2022. Honest, reliable, transparent, prompt, good work. A bit pricey but comparable. The difference that made the difference for me was their accountability the one time they forgot to reset a sensor. I got an oil change from them and 2 months later my "change oil" light came on. I brought my car in, and it was a simple issue where they forgot to reset my sensor. I was frustrated as I had to take off work to bring my car in and then...they did something wonderful. They took accountability and discounted me on my next service I already had scheduled. Check them out. PS: they have awesome swag in their waiting room :) (Shoutout to Christian, Eric, & Casey!) read more

Always a pleasure doing business at Casey's. We have been a customer since 2017 and they consistently provide quality service at at fair price. They have done everything from state inspections to tires to a small lift on our Jeep, to name a few. Anytime we have had a concern, they have addressed it quickly and professionally. Eric is fantastic to work with. Great local business. read more

I recommended my son go there to see why a 1 yr. old battery wasn't holding a charge. Simple fix, I thought to replace the alternator in a 2012 Honda Civic. They wanted $!,100.00!!!! The alternator costs $150..I had to do it myself because it was so simple. So basically they wanted $950.00 for a simple job! What a rip off. I will never go back there again and I advise everyone not to as well. read more

Just call me the Queen of Car Problems. In my (short) 12 years of driving, I've owned 3 used cars...all of which I've had serviced at both Casey's locations in Sterling and Chantilly. Because the cars were bought pre-owned, there's going to be extra love and care that needs to go into the car, of course. But between that and *my bad luck* I've had some issues. The team at Casey's has always given me an honest assessment, told me what I needed--and more importantly, what I DIDN'T--and helped talk me through a million of my questions. I think I know more about cars now than I ever have because of this team! From each car's initial inspection before purchase to regular maintenance and beyond, I trust these guys with it all. I always feel safe getting into my car knowing my maintenance is done by true professionals. I'm a forever customer because of their transparency, loyalty, and personalized care they provide to each person who walks through their doors. Thanks for all you do, Casey's! read more

I went to get my car inspected here, having had a good experience in the past. This time they told me my car needed $2,600 of work. My mechanic was able to get everything needed done for 1247. So, I wouldn't recommend going here for car inspection unless you want to get a lot of unnecessary work done. read more

The team at Casey's Automotive was a huge help in buying a used car "long distance" over the internet! Working with the dealer to arrange a full pre sale inspection and keeping me posted along the way with photos, mechanics notes and phone conversations. Saving me a lot of time and the expense of making the trip down from Boston myself. Absolutely above and beyond what I could have hoped for! The best! Thanks. Greg H PS ... Very happy with the car! read more

Brought my older car today for an oil change they did a full dignostic and gave me a report of what needs to be done for the next visit will be returning. read more

Since I had such a great experience the first time I visited, I called a few days ago to schedule my next oil change. During the call, I asked what I should expect to pay (basic due diligence to make sure prices didn't increase significantly or I'd probably would go elsewhere), and the guy I talked to said, "I don't know, I'd have to write a ticket up," and said nothing else. This was a very odd response, but I gave them the benefit of the doubt and thought maybe they were extremely busy, so I asked if their fee schedule was posted online and I would check it there. The answer was no. It's not posted anywhere. And still no offer to provide a quote. I was taken aback and didnt know quite how to respond, so I asked if prices went up. I was told the price should be about the same as last time. Still not a good enough answer but I just accepted it. When I went to pay today it was actually $10 more. This isn't a lot more, and its not the exact dollar amount thats off putting, its the attitude. Not answering a basic question like a service cost is unprofessional and put me in an awkward situation to have to ask two more times and still not get an answer. I try to be fair to businesses, so while I feel like rating this business three stars because of this situation, I dont think thats a fair evaluation of the company as a whole. I ended up speaking with the manager, who was very kind. He apologized and said he talked to all the employees about this. I genuinely believe this was a one off, and appreciate him reaching out. read more

OUTSTANDING SERVICE!!! Seriously. I haven't had an experience like this ever with auto services. I contacted Casey's On a Sunday via Yelp and received a response nearly within minutes from the owner Bryan. He was not only responsive but also very thorough in his response. Though a true diagnosis was impossible via Yelp, he took the time to explain what could be going on. He then went on to help me schedule an appointment for first thing Monday morning AND reserve a loaner car for my convenience. On Monday morning Brendan assisted me in the main office. Can we talk about the office? The cleanest, most organized and nicely decorated auto office EVER!! Even had coffee and a free Casey's mug or light drinks if you prefer. Ok so back to Brendan. He was welcoming, efficient and pleasant. Check in took all of 5 minutes to include setting me up with the loaner. The shop contacted me a few hours later with a thorough breakdown of the diagnostic to include photos. They sent a link to my profile with all photos and followed up with a phone call to explain everything. I felt so comfortable. They were knowledgeable, patient with explaining and not pushy about my decision regarding service. Ultimately I spent a pretty penny (much needed and prices seemed reasonable though I didn't compare with other places). I was so satisfied with the service that it was worth every penny spent. I'm a very satisfied customer and will definitely return in the future. Thank you to the entire staff at Casey's!!! read more

If you are looking for repairs done right and honest disclosure as to what needs to be done vs. what they can sucker you into this is the place. However, they are slightly more expensive than others, so I only use them for my pricier vehicles or super complex and/or critical repairs. They will be honest with you. That's just a given. read more

Amazing service - the team made sure to explain things to me, give me options and take the time to go through all the services I needed. The waiting area has a great set up of popcorn, coffee, tv, desk area & a kids room with dvds and toys - perfect if you need to wait. They also offer shuttle service - a nice option if you need to get someplace else. Definitely appreciated their quick service & would highly recommend! read more

Casey's Automotive - Chantilly - Auto Repair Near Me - Chantilly, Virginia

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I have had work done by Casey's before and was happy with the work that was done. Sadly I called today about an alignment and shock replacement. I do a lot of my own work, and today was not really feeling like doing a 4 point shock replacement. I had my Koni shocks ready to go. Called up to find out what they would charge, and sadly they won't do work unless you buy the parts through them. I think this is the last time I will be going there. It was a last minute decision on me to do it myself which is why I had all the parts. Sorry Casey. read more

I had THE BEST experience with Casey's Automotive today! My VW Eos was throwing me ECP & Check Engine lights and it was hesitating if I tried to go faster than 20mph. (And, yes, I realize in most of NoVa rush hour, it's tough to pass that anyway...). I've typically gone to Lindsay Volkswagen of Dulles for work, but they couldn't get me in until Jan 15th. So I posted in a local FB group to get thoughts on a shop that is closer cuz I didn't want to have to deal with towing or playing the rental car game. The owner (Bryan Jewett) messaged me via FB and offered to help. Not only did they give me a free loaner car, their shuttle driver (wish I could tag Brian Ahakuelo - super nice guy!) brought the loaner to me and picked up my car at my house! Within a very short period of time, I had a text from them with a link to all of the diagnostic info from my car, including photos they took. Brendan Hagen (service manager) called me, walked me through everything, gave me costs based on different options to let me pick and choose what to do. He was super nice, took his time, and didn't rush me through anything. The estimate was more than fair. He told me the car would be finished by the afternoon, and if I couldn't make it by 6pm, they had a variety of options (lock boxes for keys, letting me keep the loaner for another day if I wanted, etc) so there was no pressure to switch my day around to get there. When I showed up, Eric Sauer (service advisor) was at the desk, greeted me in a super friendly way, and jumped to get Brendan. They showed me around their office, I got to pet the sweetest rescue dog who was there for the day, and they just made me feel incredibly welcome like I was their #1 priority. They have a comfy office that is clean with a separate quiet workspace with wifi, and a kid area with toys and video games. (Oh and a nice clean bathroom - that's always a tell-tale sign at a business!! ) Definitely thinking about the customer! Honestly, this was probably one of the most positive experiences I've ever had with a car repair shop. 2 thumbs up - I highly recommend them! read more

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Casey's has always taken car of us and our vehicles! They are quick and we really trust them. Thank you guys so much!

Honest repair shops are hard to come by. I was referred to Casey's by a friend. My front brakes needed to be replaced and they gave me the option of doing the rear brakes at the same time or wait until my next oil change as they had some additional life left in them. Everything was explained clearly and my receipt was detailed. If you are looking for mechanics you can trust, you found them here. read more

I've been taking my cars here for years. Our current cars are both 10+ years old and are getting to the stage where things break frequently. Casey's has kept both cars running without breaking the bank. They explain which repairs are really necessary and will mention other things that could be done. They've always been cheerful and reasonable to work with. read more

Great service, and friendly staff. The Chantilly location has a wonderful waiting room with tables, toys and complimentary beverages. We have never had to wait long though because they offer a concierge pick up service and will drive you back home if the repairs are going to take a while. read more

Walked in for an oil change and state inspection. After an hour, I came back to check on the progress. The front guy rejected my car, then showed me a list of "recommended things" filled with unreasonable prices here and there. The great parts were when they charged $20 labor fees to change a third brake light bulb, plus $424.20 labor fees for other parts. Whatever is it and no matter how hard to change it, this price is unacceptable rip off. I refused to do further business with them, just paid for the inspection fees and oil change. Reasonable prices? Not try to sell things off? Me think not. read more

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I don't even know where to start. These guys will not jerk you around or talk to you like some kid who just graduated HS. I got my oil changed there a few weeks ago, and it came with a Full Comprehensive check up. Recommended First was tires, which were at a 90% tread loss and had Tire rot. When i got this vehicle, i knew I had a 70% tread loss, but was told that I could probably make it through the Fall. I was pretty worried about the tread-loss, especially when it rained, so I decided to go ahead and order the tires I wanted. I got a price quote just Under other places, and no hidden Extras. In Fact, they Even honored the Yelp check in for 10% off. Oh, And, I asked for the shop to pick me up at the shopping center I walked to while the worked on my car, and it was No Problem. Super Professional Dudes. Love this Shop. read more

Amazing friendly and professional staff, thank you Eric. Prices and workmanship were amazing as well, I would recommend to anyone needing a great experience without worrying about getting taken advantage of, Love this place. read more

I took my car here for inspection and they failed it, based on some radiator frame being bent? Then said they can refer me to have that repaired somewhere. I then took it immediately to another garage who said this was not any part of inspection and passed my inspection. Can not recommend this place and will not got back. read more

Well the waiting game is on now. Car needs some TLC and came to Casey's. Been looking for sometime for an great and honest mechanic here in NOVA. Only took about 14 years, just moved into Chantilly area and tested a few. Some were good and others well my wallet has seen some better days. Casey is just honest great working mechanics. You get what you pay for and you never feel cheated. It cost what it costs with no huge markups and you don't feel like the repairs were not necessary. They do an excellent job and that's why I continue to come here. Now I wait for the damage to see how much my car will cost me but at l Update. Still a value customer of Casey's. When in doubt have them check your car out. Great staff and workmanship excellent. No complaints other than they are closed Sunday but everyone is entitled to enjoy a day with family and football. read more

Casey's Automotive - Chantilly - Waiting area. They have a good setup for those who need to work and wait for their vehicle. - Auto Repair Near Me - Chantilly, Virginia

Would buy a new car before taking my car here. Don't be snowed by the overly friendly facade.

Casey's auto is the best shop I've been to! Eric was extremely helpful and friendly. I was able to leave my car there for a few days for no extra charge! The device was great they sent over a details diagnose and even an invoice with pricing and you can choose which derives you wanted done. And the price was fair! read more

We were on vacation in DC from Atlanta when our battery light went off in our car and we went to autozone to have it check out. Long story short the battery and alternator were shot. We contacted these guys at Casey's on Facebook and the get right back to us even though it was 8 at night. The squeezed us in even though there were fully booked for the day. They took great care of my family and myself. While I hope we wont have any issues next time we visit DC, if we do have issues we will be using them again. My biggest regret is that they aren't closer to home for any future repairs. Thank you guys for giving such great customer service and showing that you truly care about your customers. read more

The best auto shop in the DMV. They are all honest, highly skilled, and they do incredible work. They treat your car like it is their own, and they do not finagle you- especially if you are female. Put your car in drive, and go directly to them. There is no no need to even waste your time or hard-earned money anywhere else. Thank you Casey Automative. You have a customer for life. #hondagirl read more

I've been coming to Casey's for several years now, and continue to come here despite not living in the area. The staff are extremely polite and helpful. The service is just excellent! Very professional and very caring towards the customer. One time, when I came in with a nail in my tire, they gave me a recommendation to go elsewhere, as it would save me money (and potentially time as well). I decided to stick with them and they made sure to get the order for my tire in ASAP. They gave me an estimate of how long it would take, and then ended up finishing much sooner than expected. Just fantastic service. Wouldn't want to go anywhere else! read more

Amazing TRUST WORTHY auto shop! I've never felt like i could trust a mechanic until I came to this shop.

This is the only place I'll take my car. I've had work done on my Camry multiple times and the service, pricing, quality has been outstanding. My parents have been taking their cars here for over 20 years (old location in chantilly) and they agree with my assessment. I can always trust that the quality of work and pricing will be on point-every time. read more

I'm pretty sure people must think I'm crazy to keep writing about my favorite auto shop. Okay, I may be crazy but I'm not wrong. Casey's Automotive is the kind of place that reminds you there ARE honest, wonderful and kind people in the world. Every time I go there, I'm greeted promptly and warmly. These folks are honest and knowledgeable. And....they don't look for ways to upsell you. My husband is crazy picky about who touches our cars-one would think we were driving Jaguars, not Toyotas, lol!-and he keeps one of their mugs on his desk as a conversation starter at work. read more

An honest, reliable shop that does excellent work. I just discovered Casey's recently after being really jerked around by a couple other local places and am so happy I did. I can be a fussy, difficult customer, but they are always patient and reliable, managing expectations while always managing to stay within or very near their estimate. You will get quality work done on time and within your estimate. Recently after I had some service done my car broke down on the interstate in the way to my Dad's funeral. I was anxious and chippy with them on the phone but they still made the extra effort to not only find me a nearby in-network shop, but to explain my situation to them and ask them to do whatever they could for me. Just above and beyond sorta stuff that really means alot. I will not take my vehicle anywhere else. read more

Highly recommend Casey's and the service they provided. They were able to get my car in and out of the shop very quickly. The customer service from Eric was exceptional. Thanks everyone! read more

I brought my daughter's vehicle in for an airbag light and re-inspection. I've been to several shops in this area and because bad experiences, I do my homework....The Reps at the front desk were from the beginning honest and professional..They explained to me the options with the airbags (Dealer Item). During the repair the kept me informed and addressed all my questions..I can tell it wasn't just about profit for them... They know a happy customer always comes back.. We will be back... read more

Great quality repair. Free diagnostic report and fixed everything. Love my 2014 Audi, it deserves great care at Casey's.

Great service and clean environment to read or charge your phone while you wait for your vehicle. Brendan was very transparent about my options and followed up a few days later to make sure everything was OK. Much appreciated! read more

We have used Casey's for many years. My son had an old Jeep Wrangler that was in need of lots of minor things as it was 1998 model. Bryan helped us out in many ways as the expense was too much for him to afford and I was out of work. The entire staff is alway so friendly and very helpful. A big perks is that they love dogs too! read more