Laughably incompetent. They messed up the alignment worse than it was originally. Steering wheel was crooked, measurements were in the red on their own sheet. Mistakes happen, so I came back and asked to redo the alignment, showed them their own sheet and said the wheel was crooked after the alignment. They said (1) they don't do rear alignments on Toyotas (???), (2) the car has unspecified issues that don't allow it to be aligned, (3) they would need additional payment to do the steering wheel correction. When I pressed them on what the issues were, they refused to commit to anything. Nothing was written down. Truly baffling that these people are running a real shop. I asked to talk to the alignment tech and they said he can't speak English. So how can he understand anything? Is he just guessing? I'm willing to bet they don't have anyone trained and that they're just winging it on each alignment. I talked to Rose and Arbor (blond ponytail man). They kept pushing for more money, and they said I already got an alignment so I shouldn't be greedy. Very rude while I spoke very politely. I went to Midas down the street and they fixed it. No issues with the car were identified, perfect alignment, 45 minutes. The before measurements (after Firestone's alignment) were way off. Extremely unprofessional. Go here if you want your car to go 4 different directions while driving straight! read more

Firestone Complete Auto Care - Fixed Alignment Measurements from Midas - Tires Near Me - Wheaton-Glenmont, Maryland

I've had multiple terrible experiences with the Firestone Auto Service in Wheaton, which demonstrates very poor quality control and, frankly, dishonest sales tactics. First, on one visit, I brought my car in for a simple gasket replacement, and they completely messed it up. I ended up having to take my vehicle to another shop to have the initial repair redone properly, which resulted in extra time and money wasted. Second, on a separate visit, they aggressively tried to convince me to replace two of my tires, claiming they had punctures and needed immediate replacement. I took the car elsewhere for a second opinion, and that mechanic confirmed the tires were perfectly fine--no punctures, just blatant upselling. The combination of faulty workmanship and an obvious attempt to scam a customer out of hundreds of dollars across multiple service visits is unacceptable. Avoid this location if you value quality work and honesty. read more

Avoid this place at all costs. DO NOT TRUST THESE PEOPLE. One of those places that would deserve zero stars. AAA towed me here after my car broke down. I needed it repaired quickly and it took over a week, which I can forgive, but what I cannot get past is that they did not do the repairs they charged me for. They claimed they replaced several items including heating hoses and the thermostat housing, but not long after I started having problems with the system again. I was able to take it to my longtime mechanic for that (out of state, otherwise I would have gone there in the first place), and they found the components had not been replaced at all. Nearly $1000 worth of "repairs," and largely wasted. (Not to mention the additional several thousands' worth they tried to upsell me on, but luckily I wasn't that stupid.) Awful business. I'd sue if only I'd been a bit better about record-keeping. Whatever you do, do not make the same mistake i did - take your car anywhere else rather than dealing with these crooks. read more

I'll start this review with some good news. This Firestone location is always busy, so clearly it has its base of supporters and regular customers. It is also a decent place for a relatively conventional inexpensive oil change, thus the second star. While this location doesn't get credit for it, Firestone's website, app and email system - which sends you the quotes and follow-ups in real time along with actual photos of the part in question, is convenient and well done. Now, for the negative. This simply is NOT the place to take your car for anything other than an oil change. I typically don't do "chain" auto service centers and have another nearby mechanic but - given that he closes up shop early each day - I decided to entrust Firestone for a front brake job (along with an oil change), which is surveyed though their $9.99 "inspection" to surmise the issue. Now, imagine taking your car in for front brake pads - even with the knowledge that rotors may well be needed - and receiving a quote for an astounding $4,000 for a myriad of allegedly "required" repairs. It's an incredibly bad look, and it does little to separate Firestone from service departments at dealerships, which are notorious for inflated prices and exaggerated repair quotes. THIS is the reason consumers, especially in today's financial climate, avoid dealerships for service in the first place - to find a trusted, reasonably-priced mechanic that doesn't overload estimates or include a litany of other items in with a brake quote. While the majority of the $4K quote had little to do with the front brakes, they craftily intertwined "must do" items INTO the brake repair, like a $200 brake fluid flush along with a REAR brake job, complete with new rotors and shoes. It wasn't until I called to discuss the ridiculous quote that the service technician backpedaled on how dire the quote made the repairs sound. I was then told they could "work with me" on the price. What does that even mean? Services are services and prices are prices. Why is there even wiggle room to negotiate repair pricing? Because they quote stratospheric prices in the hopes you'll hand them a blank check and, if you balk, they then work backwards in price - that's why. After trying to remove services from the quote and have them repair the front brakes only, the total was still well over $700. That is simply an outrageous charge for front brakes on a 2020 Dodge Charger, and it comes with the nervousness of driving around wondering if I am neglecting issues with the vehicle, given the overblown original quote. So I passed on the work altogether and agreed to pay for the $9.99 inspection, asking them to pull my car down out of the bay ASAP so that I could make it to another local repair shop with sensible pricing. Not only did it take them an additional hour to pull the car out, but I was shocked when arriving to find that they performed the oil change, which I didn't authorize when explicitly telling them I wasn't getting the work done there. $73 later, I had my car back and three hours missing out of my life. Do yourself a favor and find one of the many, privately-owned shops around this area. There is a different level of integrity and honesty, and far less salesmanship, when the guy who owns a small shop is also the one doing the work. read more

Firestone Complete Auto Care - When a front brake estimate requires you to take out a second mortgage. - Tires Near Me - Wheaton-Glenmont, Maryland

I brought my car to Firestone for two front tires and a wheel alignment. After the service, my car started swaying left to right while driving--something it never did before. I brought it back three times, and they still couldn't fix the issue. Customer service was decent, but if you can't fix the problem you caused, that's a dealbreaker. Now I have to spend more time and money elsewhere to get it fixed. Very disappointed. read more

The service representatives and mechanics were very polite and helpful and completed a two tire replacement and tire rotation far faster than I expected and experienced at other auto shops. For example, my appointment was truly honored, it wasn't just a placeholder like at some shops where they hold your vehicle for hours or the entire day. Plus, this location has a large, clean waiting area and restrooms. This location is quite a bit farther from my home than other shops, but I've gone here before because of the quality service. Plus, I like Firestone tires read more

They tried to rip me off big time. I brought in a flat tire with a nail in the middle of the tread to be fixed. They said it was so dry rotted it would blow up if they tried to fix it. They also said I needed 4 new tires (despite the fact all my 4 tires had less than 14 thousand miles on them.) They gave me an estimate for $958. I declined and drove to Spaid's Sunoco on Veirs Mill Road. Mr. Spaid said the tire was not dry rotted and fixed it. And he said I did not need any new tires. Beware of this place especially if you are a woman and an older woman. read more

For two days straight when calling they put on hold without even asking what I was calling about completely unprofessional and rude.

I needed tires asap. Of course there are many options in my area. However, my friend suggested that I go to Firestone, because of her great experience. I dont like cutting corners or saving a quick buck when it comes to my car. Firestone is known for having quality tires. Although the reviews looked mixed, I took a chance. I called as soon as they opened. I told them what I needed, although their online booking site, said no appts till Sunday. I was able to get in to replace my tires. ****Josue gave excellent customer service. Told me about my tires and how my flat happened, and explained about tire care etc. Their waiting room is comfy. I was out of there in under 2 hours. Shop area was clean and organized. I definitely recommend this place for your tire needs. Dont skimp on your car needs to save a quick buck, cuz in the long run it will cost you more. I highly recommend this place. read more

I found store manager to be an unscrupulous liar. I remember this as a better run store. First I had to wait for an hour being Saturday and what not. Thereafter only to be told that tire was unfixable. He didn't even read that car had ~20K miles. I finally got it serviced quickly down the road for about 30 bucks. And here is the picture of the same tire. read more

Firestone Complete Auto Care - Tires Near Me - Wheaton-Glenmont, Maryland

Person behind the desk yelled at someone for requesting they help them at their appointment time, after waiting about 10 minutes. The front desk was understaffed and they were probably stressed, so probably management's fault. Big chains like this tend to not allocate their resources to less affluent areas. Also I'm pretty sure they broke my ac. It was working perfectly fine before and now the two right side vents don't work. And they reattached my fender trim, but it fell off again immediately afterwards. I've been to this location before for a tire change and oil change with no issues. But I'd rather go support a local place and pay a bit more than support a chain that's treating their workers poorly and don't care about quality. read more

I had a good experience. I appreciate the technicians at the desk because they explain what is wrong and what it costs. The time it took to repair didn't take too long. I was able to use my coupons. I recommend Firestone. read more

Sometimes I have had good service and good price. Once I took my 1997 van in to have a new headlight put in and they put in a used headlight. Another time I had a Buick that needed inspection before being titled in MD. They said I needed $2000 worth of corrections. So, I sold the car and the new owner took it to Beltsville Exxon and they found $200 worth of corrections to pass inspection. Hmmm. read more

These guys don't use torque wrenches when they tighten lug nuts for the wheels. Excessively tightened lug nuts can strip the threads, distort brake rotors, damage the wheel, and possibly shear off the lug stud. I went to them about a month ago to get my tires (4) installed. I tried to take out one of the wheels because a nail was stuck and was leaking air. Firestone over-torqued so much that one of the tools that I used was destroyed while I was trying to take off the wheel. So I called them back to find out what they could do about it and the guy who answered the phone didn't seem to care much to help. He just told me that the manager wasn't there and that he can't do anything about it. My advice: Pay $20-50 extra somewhere else where you can see mechanics working on your car instead of dropping off your car here and end up in my situation read more

Firestone Complete Auto Care - Over tightened lug nuts can strip the threads, distort brake rotors, damage the wheel, and possibly shear off the lug stud. - Tires Near Me - Wheaton-Glenmont, Maryland

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I've been to this store in Wheaton, Maryland, a few times, and their work is thorough and excellent. I'm always treated with respect by guys like DANIEL, OSAMUEDE and JOAN. I strongly feel that these guys really care about my car, a 2007 Toyota Camry with 240,000 miles. They are knowledgeable and always thorough in their explanations. You can tell they're all working very hard, doing the absolute best any human being can even though I've heard some customers be very rude... not everyone is sane and respectful, you know what I mean? If you're reading this, gentlemen of Firestone, I really appreciate you. read more

Firestone Complete Auto Care - Tires Near Me - Wheaton-Glenmont, Maryland

Poor service and complete scammers. Said they did the work - car broke down after I left and had to go somewhere else and paid more money to get the car fixed. They told me that the engine area was never touched because there was still dust and all the original parts still on the car. Paid over $2000 for work that was never done. Did call never answered the phone. Will never go there again or recommend. read more

I have had three very bad experiences here. I kept coming back because their prices are so low. I regret it and have ended up spending more than if I had just gone to a real mechanic to start with. read more

I used to love taking my car to this Firestone not anymore. I will be taking my car elsewhere. I don't know what is going on with this place but things have changed and not for the better. Terrible service. read more

I have been a customer at Firestone for over 20 years. There has been a couple of mechanical issues over the years but they were taken care of. On September,28 and left overnight. When went to pick up my car it had ransacked and items thrown out of console and glove box. I had several cards stolen which I had to cancel them and file a police report. My issue was that the car wasn't locked while on Firestone property. I called corporate and got a dry response. No apologies but a flat quote that they said was written on every estimate of which they state that they are not responsible I never got. Needless to say I am looking for a better car repair company. I hate I had to give this place a read more

I ordered Tires from Tire Rack and used this place as the installer, as they were listed on Tire Rack's list of installers. They charged me a higher price than Tire Rack listed. Then, 12 hours after they put the tires on, one tire was already down 10 psi. They didn't install it correctly, so I had to bring it in the next day and wait 3 hours to get it fixed. Fast forward a month, and yet another tire is having the same issue according to my dealership when I got the oil changed. I call Firestone, they say bring it in and they say I cannot make an appointment. I bring it in on a Sunday (which they told me was less busy) and they say they are booked the whole day and cannot take my car. I tell them I work in person full time during the week and ask again if I can make an appointment. They won't let me. TLDR: you will get very poor workmanship, and even worse customer service. Choose another place read more

Do not waste your time with this place. Theses people are incompetent. I bought 4 new tires and asked to have the best tire mounted as a spare. "No problem" I was told. I picked up the car and realized they did not mount the tire on the spare, they just left it in the back. I went back THREE times to have it done, they said "no problem" but they we are too busy. Finally I made an appointment to have it done. When I arrived to drop it off, the counter person said " sorry but we can't mount a used tire on a spare" I am thinking WTF! The salesman did not say that nor did the other three people I spoke to. What a waste of my time. Thanks Firestone for wasting 3 hours of my time and ruining my day. read more

Pretty solid auto shop to go to. Knowledgable and only try to provide true service recommendations based on your car and what you inform them you're experiencing/ having issues with. I appreciate them not trying to sell me on services I don't need even when I think I needed them but really didn't. read more

they NEVER answer the phone. first call was disconnected after 4 minutes. called again and was on hold for 11 minutes before i hung up. called again a different day and only waited 3 minutes before i hung up. called again later and service picked up after 30 seconds and said hold please, and waited almost 5 minutes for them to pick up. i was told it might be 3 hours or so. not doing that read more

Went to this location for a routine oil change. It took over an hour for the service to complete. The unprofessional, inconsiderate, rude serviceman that was tasked to work on my vehicle took a personal phone call during service. In my frustration I commented and a manager/supervisor overheard me. I salute the manager/supervisor who compensated me for the service delay and inconvenience. Unfortunately because of the serviceman I will NOT return for service at this location nor do I recommend others to visit if time is important to you. This location could benefit from a staff reorganization. Corporate will be notified. read more

Worst Tire Shop, I Had both Tires on my rear replaced because they both had been patched up in the past 3 months. On my rear left It got to a point I had to Inflate it everyday. After they replaced both rear tires 2 days ago, my tire pressure light came on the same night. I noticed that my front Right tire has the same patches that my rear left one did that I had to inflate everyday. Now they're saying that they are not responsible for it & I have to purchase more tires. Terrible Service & Dead Energy in there read more

I like bringing my car here for auto repairs. It is very conveniently located on Georgia Avenue and it is just a few miles & minutes from my house. I have had brake shoes & pads put on my car here. Online there was a good coupon for $50 off per axle. Prior to this I bought 4 new tires at Firestone. Their store brand is high quality and much more affordable than the national brands. I recommend making the appointment for service online. That being said I've found a slight disconnect between the expectations from the online experience and the actual price and type of tires that fit my car. Upon arriving for the brake service it felt weird to be told initially that I needed to come back tomorrow because they would need more time to get the parts delivered & complete the service. Then I repeated that I do infact have an appointment that was verified by a follow up email from the service center. It took about 3 hours for new front brakes to be put on my car. It did seem a bit long to me. The customer Service here is quite good. I have been impressed by the quality of the work. One of the technicians told me they are under new management. You should always look for any online service coupons on their website. Until next time be kind to each other. @yelpdc #Firestone #tires #autorepairs read more

When you pay for a service, you expect to have that service done. I'm not asking for going above and beyond. I came into Firestone to get all my liquids topped off, oil change, and a vehicle inspection. I was told that my car would be ready in 2 hours. I got a phone call and was advised to get my battery changed. I've never had problems with my battery, but since its been a little over 3 years, I told them to go ahead and changed my batteries. Which added to the cost. I didn't mind, I wanted my car to be well taken care of. I got a call in less than 2 hours and was told that my car was ready. I found that odd, cause there were plenty of cars that needed servicing before I left. I came back and was told that next service I needed rotations and something else (I don't remember). Went back to my car, popped the hood, and checked all my liquids. None of it was topped off! I was angry! Did they expect that since I'm a female that I wouldn't check or didn't know how to check? How are you able to say that you did all the services that I paid for, when you didn't do the most simplest thing?!?! I went back to the store and whomever serviced my vehicle prevented me to talk to the guy at the desk. Instead he stirred me back to the car and I told him that he didn't do his job. His buddies started laughing at him and said something in Spanish (which I can understand by the way!) And they told him "That he got caught!" Which means this guy has done this horrible job to other people. Over 10 years my whole family and I brought our cars to Firestone. Ever since March we stopped going and took it elsewhere. Very disappointed with the dishonesty and that person who serviced my car thought he can cheat me out of my money, and for what? He was feeling too lazy that day? He didn't feel like working? Or is this the type of service Firestone has? Great job guys, you lost a family of loyal customers, you have that guy to thank for. I will not recommend to get your cars serviced here, take it elsewhere. read more

My service request was only partially meet. I went in for a tire replacement and asked to have my other tires pressure checked. The tire was replaced but my tire pressure wasn't checked. The warning light didn't go off and I was reassured the pressure was checked and the light would turn off once I drove a mile or two. The light didn't go off and I ended up putting air in all of the other tires (on was 25lbs, should be 36lbs). This would have been such a simple task for them. Will not be returnin. read more

This place got things done As far as getting me a new set of tires and doing an alignment check. But I got pretty frustrated when it came time to pick up my car. I was told one time over the phone and then arrived to find out that they hadn't even started working on it. I get the feeling this place is understaffed and spreads and which makes communication challenging. Just a heads up. read more

That David guy was rude but otherwise everything else was fine. I got my service done in a decent amount of time. Pretty standard waiting area and no complains there. read more

I had an appointment for an oil change and I'm still sitting here 3 hours later. I could've learned to do it myself and done it by now.

Brought car in for diagnostics bc husband bought car and the check engine light came on immediately. Arrived at 1:25. Diagnostics completed at 4:10. Firestone tech contacted dealership to share what the issue was (fuel cap needed to be replaced). No call back by 545. I sat in the waiting room the whole time. Finally I contacted the dealership and they told me Firestone said it was a loose gas cap which wasn't what I was told (fuel cap needed to be replaced). I finally had dealership call Firestone to pay for the work but Firestone's lack of communication cost me a lost 2 hours. Almost 5 hours sitting and waiting for the car. I would not recommend anyone use them read more

First of all, I'd just like to say the actual car service was pretty good. No real issues there. The issue is customer service, and the amount of time it takes. It's almost like they don't have a really good way of organizing themselves and/or forget about certain cars that need to be service. My advise is keep it simple and honest, and organized, then everything will be fine and everyone will want to come back. Word-to-mouth is a great thing guys. read more

Too my car into this Firestone location straight out of the shop where I had just got a paint job to get a alignment. When I come to pick up the car the paint all on the door handle had been damaged. Something was rubbed against it. I complained to the person at the front desk he said nothing could be done because they don't have cameras outside or in. So he didn't know how the car got it. I filed a phone complaint. But still if don't want to bring my car back to this location. I'm very upset. read more

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Made an appointment for 12pm. Got here right on time, our reservation didn't go through? Even though I received an email confirmation. Said they would squeeze us in and it would be an hour. Went to the mall and came back an hour and a half later and my car isn't even started. Literally only getting my tire plugged. read more

Even with an appointment these folks turned me away for a scheduled oil change. Actually sent me next door to a service station for oil! Messy . Just messy read more

I visited this store recently to get an oil change and break replacement. The staff was nice and very attentive. I don't know much about cars so I had a lot of questions and the entire staff was very patient and helpful with explaining what my car needed and why. The staff will also educate you on what is urgently needed and is well versed on potential problems. I didn't wait long at all and treated with great care! I will be back and have told my family and friends in the area to go there as well. Thank you Firestone! read more

These geniuses made my girlfriend wait two and a half hours to put the wrong type of refrigerant in her Civic. She then had to go to Napa to get the entire system flushed ($250+++) and they take no responsibility for it. The accountability is nonexistent, and they simply don't know how to work on cars. Don't bring your car here, under any circumstance, ever! Be better read more

Arrived 2 pm. Booked appointment online. I was told that the appointment was useless so i had to wait or just leave the car and pick it up before they close at 7pm. Brought the car for tire repair, nail pierced the rear wheel. Was there for change oil, was there for possible spark plug change and wheel alignment. Rode the bus home and rode the bus back to pick it up. nothing was done to the car. Still parked where i left it. The manager does not know what was done to it. I went off early from work just to bring it. Lost money there. Lost time. Wasted my day. very disappointing. Never coming back read more

Stay away from this crazy place with very crazy and heartless management. They are very scammers. I have been going to this shop for more than 7 years now and I have warranties on almost everything (braces, tires, Alignment, etc) but anytime you have a problem they don't want to fix your car or they will tell you that everything fine. Yesterday Friday may 17 I went there because I hade braces problems and rotors I met Andrew who checked my car 2 months ago and told me that I will pay 375 dollars to fix it with my warranty. No yesterday he increased the price to 467 dollars that I had to pay. I swear not going to this shop since my last visit but because I have warranty on the parts that's why I went. Andrew put very cheap brakes and rotors on the car and when I left there I still have this problem on the road and this morning I stopped by a gas station to check again the car because I'm scared to have an accident again and a mechanic in the gas station saw the brakes they put and complained that why they did that to you. I called Firestone to talk to Andrew while they put on hold for more than 45 min and finally Andrew on the phone I was explaining to him with very emotional way because this is too much and he got mad and hanged the phone on me. This Honda Accord 2017 been taking to them and they spoiled my car. No competent technicians. They are scammers. They over charge with poor quality and poor customer service. Very crazy place. Never put my feet there. The general manager very unfriended person. They also discriminate especially treat women unfair. I will file a complaint read more