Went here on recommendation from a friend and they did not disappoint!!…read more Haven't had my car checked in months and they fixed it right up and even replaced my back wiper all for less than $150 which was crazy!! Made my husband go in as well since he had a broken headlight and needed maintenance too. Cost less than $200! Honestly, they're around the corner from us and they found new customers for sure! Will definitely be back and will definitely spread the word. Professional, efficient and genuinely nice too! Couldn't ask for better.

I have been a customer for over Twenty years. The new management (Bobby) could care less if you…read morereturn or even happy while you are there. He is combative when he has any push back, and be careful with any expectation from a schedualed appointment to just getting a timely answer on what the issue is. They only except all day appointments and don't get back with you until the end of the day. They had my car for 7 hours for a scheduled appointment and never look at it. They need to work on CUSTOMER SERVICE (BOBBY the new management). Bobby is the long grey haired tatoo guy to avoid!

State inspection was said to be $105 all-in for my newly purchased car (in mint condition). Car…read morepassed with flying colors BUT when picked up my car, there was an extra $30 tacked onto check the window tint! Surprise!!! There is no sign that says "extra charges may apply when we feel like it!" I called the Liberty owner to ask about why there's an extra charge- Not only was he rude and dismissive, but I WAS TOLD HE WOULD CHANGE MY "PASS" TO A "FAIL" FOR THE CAR, AND TELL THE MVA IT DIDN'T PASS IF I DID NOT PAY HIS EXTRA ADD ON FEE. This is plain and simple extortion and total BS!!! Last time I ever use this shop. Did he also "road test my car to lunch as happened to Scott K during his car inspection?" Dirty Dirty!

drove my car to Darnestowne liberty because it leaked water after turning car off. diagnosis was a…read morethermostat housing. After said repairs were done, it still leaked. was advised that it was the water pump and that they were not interested in doing the repairs. They put stop leak in it to temporarily seal the leak. Dumb move as that process only causes more issues. clogged water jackets internally, clogged heater core and radiator. although I drove the car to the shop I was unable to drive it home. broke down twice do to water pouring out. Picture is what it looked like as I finally made it to my parking spot. 780.00 dollars for what? Replaced water pump myself as the car was now totally broke down and had to replace a clogged up radiator. I am sure more damage due to stop leak installed by shop is yet to come.

these folks are kind and honest! i take all my cars here and have only had positive experiences.read more

I'm from out of town and needed an oil change. It was my cousin's car and I didn't know what needed…read moreto be done. At Jiffy Lube they were clear about what needed to be done, and what the prices were ahead of doing any work. I was happy with the value, and the speed with which they got it done, and everyone I interacted with delivered excellent customer service.

It was the worst case scenario for every truck owner. Halfway through your payments, something…read moreblew up on the PA Turnpike. Two dealers, the owners forum online, two separate "specialists" all with the same diagnosis. You have to replace the whole system, a five figure job. Of course, the dealers six's their sales team on me immediately. Mike and the team at Burnt Mills, their initial conclusion was similar. But they didn't stop problem solving. This team worked the problem until they found a solution that didn't involve me taking out a second mortgage or trading in an upside down vehicle. I can't thank them enough for their willingness to work through my problem and come up with the right solution. Most professionals, in any line of work, would not go the extra mile like this team. Mike's team seemed to enjoy the process and I couldn't be happier with the result.

They did some work on my old truck, they were great! They…read morewill be my go to service station!

Most Improved MVP for Auto Care…read more I've used this oil change and car maintenance service center for a number of years. In my most recent trip, they were very helpful, quick and efficient. I appreciate going in and coming out, fairly quickly. They examined my car and reported back everything that they recommended, I opted just for the oil change. There's always a coupon online, so be sure to look for one before your next trip. All cost have gone up, so every savings counts. They have a cell phone charging station and offer coffee and tea. It was a great experience and I'll definitely recommend this service center.

I have gone to this location multiple times. Every time I go, I leave with my upholstery stained…read moreand dirty. It's exhausting that I have to clean after every visit. Why don't these folks use plastic or a paper shield to protect the seats and upholstery. Sure they are cheaper than taking to a dealership for service, but dealerships pay attention to minor details like this. In my last visit today, dirty upholstery and they did not vacuum or clean the windows even though the check out sheet said it was completed. I took my car back within minutes to have them do the windows and vacuum and they brought my car around and still had not cleaned the windows. Think I'll just go back to the dealership next time.

I have been going to see Martin and Rockville Auto for service for a few years now. I have always…read morebeen satisfied and never had to take my car back for the same problem. I prioritize communication and accurate diagnostics. I get that here. Recommend.

I've been going here for a few years now and have received great service each time. They give fair…read moreprices and are clear with what needs to be fixed and dont try to squeeze in any unnecessary maintenances that need to be done. I will continue to go back to get my car regularly serviced here.

I brought a Tesla Model Y to them in order to have a wheel swapped out and have the front end…read moreinspected. Most folks don't know this, but Performance models of these cars blow through suspensions every ~70k miles or so. Precision charged me for the tire swap (move TPS to new wheel and re-mount on the new wheel), but they also charged me an hour of labor to inspect the front end, something that they already had in clear view when on the lift when they were doing the tire work. However, I was fine with it as long as they did a complete job and reported accurate information. I was planning on having them also replace the main front end components anyway, but they will NOT install any parts that they did not get for your car. Even if they are OEM parts from the manufacturer of your car. (Tesla parts are a PITA to get in a timely fashion sometimes, and having to wait for them to arrive is not a great customer service experience... especially when they are OEM parts. I'm assuming it's not just liability, but that Precision wants the markup on the parts over a providing a good customer service experience.) Precision came back and told me there was nothing wrong with the front end of the vehicle. immediately knew that this was impossible. No Tesla Model Y Performance with the original suspension is fine at 85,000 miles. I asked a buddy at a Porsche dealer to look at the front end and ALL FOUR bushing in the front end components were torn. Literally, if the technician from Precision Auto had looked them, it would have been obvious. If the technician missed it, Precision has a serious issue. I did call them. I asked to speak to the manager. The person that called me back sounded awfully young but listened to me vent and indicated he's refund my money for the inspection. (He took my credit card info for the refund, so fingers crossed there.) I'm really sure based on that experience that Precision Auto is not where you want to go if you have a Tesla. I told them exactly what they needed to look for and I've got to wonder if the server desk told the tech anything that I mentioned. (I do have alot of experience working on cars. I just don't want to do it.) At least they did a good job with the tire... -shrug-

I have been a Precision Auto customer for decades, for really my entire lifetime as a driver. Just…read moreabout everyone in my family is a customer as this point, and that includes both sides of a large family. I wish I knew enough about the nuts and bolts to convince you categorically that they are the best, but here's what I can say: I do remember not long ago that they won what I understand to be THE national competition for best auto shop in the country, and I have to imagine that was a pretty big deal for a family-run business. So if you're just looking for people who know what they're doing, well that should be enough right there. I can tell you that they are the type of people who remember your name when you walk in, and that you will most likely have a few laughs while you're there. How often can someone say they have fond memories of getting their car repaired? I can, and I'm smiling right now thinking of how much my Dad loved talking with them about the world, and pretty much everything in it by the time we left... They have guided him and myself over the span of two vehicles each. Come to think of it, that's pretty good for over 30+ years, especially when we're still driving the latter two. Not to mention the first one I bought was, we'll say: not a good year from not a good company. They cut me so much slack, and put in so much extra work on that car for me. The hardest part for them though, had to be convincing me to buy a reliable, maintainable car next time, and convincing my Dad when it was time to let go of the truck he took such good care of for such a long time. In my case, it was a matter of helping me understand which makes and models not only last a long time, but will also save me a bunch of money over time. Such is the case on parts and labor, when the parts are easier to get, and the car is easier to fix, DUH... For my Dad, it was a matter of bedside manner, explaining that we've reached that time when the repairs are going to start costing more than the vehicle is worth. I say all that, because one way to tell whether someone is honest or not, is if you can point to some advice they gave you at the expense of their own profit. In a world where honesty is not a given in any industry, I think those are pretty good examples of where it still exists.

went there to get an inspection, i'm a hispanic male 20yr and i drive a subaru wrx. as soon as i…read moregot out of my vehicle, a worker straight up said "no, don't even think about it" when i looked his way. i walked to another worker there , he wasn't as rude. but i just don't get why their customer service is horrible. are the white old guys there racist? does anyone else have an experience like this?

I brought my car in for an oil change and when I picked it up the interior reeked of cigarette…read moresmoke. The office also smelled so strongly of cigarettes that it was hard to stand inside to drop off the car or pay.