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    Driven Auto Repair

    2.6 (5 reviews)
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      Services - Driven Auto Repair

      Auto brake repair

      Auto engine repair

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      3 years ago

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      1 year ago

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      Ourisman Fairfax Toyota - Service Center

      Ourisman Fairfax Toyota - Service Center

      (201 reviews)

      We have been using this center for many years and Mustafa is our "go to" service advisor since he…read morejoined the team 10 years ago. He is very knowledgeable, professional and patient. He is also very honest about what needs to be done with our vehicles. We trust his recommendations without reservations. It's always a pleasure to work with Mustafa and we will go back as long as he is there.

      On September 5th, I brought my mom's car in for a safety recall and while I didn't plan on spending…read moremoney on this specific visit, the service I received from James Case was completely unacceptable. I have been to several Toyota dealerships in the past and have never been treated like this. When I arrived, James didn't greet me at all. Instead, he just demanded information with one-word questions like "Name," "Zip," and "Car." The day before, customer service offered me a shuttle or a free loaner vehicle when I booked the appointment. But when I requested this, James refused to provide it so I had to Uber home. After taking my information, he walked away to my car without asking for my key. He then got angry at me, "I told you I was going to your car." Because of his incredibly rude behavior, I ended up declining all additional services that were offered to me. James gave me every reason to avoid this service department in the future. The only saving grace was John at the pickup desk. He was incredibly nice, informative, and helpful. He walked me through the paperwork and explained the next step

      Firestone Complete Auto Care

      Firestone Complete Auto Care

      (131 reviews)

      Laughably incompetent. They messed up the alignment worse than it was originally. Steering wheel…read morewas crooked, measurements were in the red on their own sheet. Mistakes happen, so I came back and asked to redo the alignment, showed them their own sheet and said the wheel was crooked after the alignment. They said (1) they don't do rear alignments on Toyotas (???), (2) the car has unspecified issues that don't allow it to be aligned, (3) they would need additional payment to do the steering wheel correction. When I pressed them on what the issues were, they refused to commit to anything. Nothing was written down. Truly baffling that these people are running a real shop. I asked to talk to the alignment tech and they said he can't speak English. So how can he understand anything? Is he just guessing? I'm willing to bet they don't have anyone trained and that they're just winging it on each alignment. I talked to Rose and Arbor (blond ponytail man). They kept pushing for more money, and they said I already got an alignment so I shouldn't be greedy. Very rude while I spoke very politely. I went to Midas down the street and they fixed it. No issues with the car were identified, perfect alignment, 45 minutes. The before measurements (after Firestone's alignment) were way off. Extremely unprofessional. Go here if you want your car to go 4 different directions while driving straight!

      I've had multiple terrible experiences with the Firestone Auto Service in Wheaton, which…read moredemonstrates very poor quality control and, frankly, dishonest sales tactics. First, on one visit, I brought my car in for a simple gasket replacement, and they completely messed it up. I ended up having to take my vehicle to another shop to have the initial repair redone properly, which resulted in extra time and money wasted. Second, on a separate visit, they aggressively tried to convince me to replace two of my tires, claiming they had punctures and needed immediate replacement. I took the car elsewhere for a second opinion, and that mechanic confirmed the tires were perfectly fine--no punctures, just blatant upselling. The combination of faulty workmanship and an obvious attempt to scam a customer out of hundreds of dollars across multiple service visits is unacceptable. Avoid this location if you value quality work and honesty.

      Driven Auto Repair - autorepair - Updated September 2026

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