I had accidentally tapped a pillar with my car door and it wouldn't close quite right although had…read moreno obvious damage to any component. I saw the great reviews here, so brought it in to see what could be done because it seemed obvious that something was just misaligned. Tech came out to inspect my car and was telling me I definitely needed new hinges! I might need a new door! This is going to run a lot of money! That they weren't going to try to investigate a misalignment because they wanted to do things "the right way!" Sure buddy. I thanked him, left and went to the body shop just down the street. Where a tech took a look at the door, determined that the A-pillar on the car door hinge had just gotten bumped out of place, bumped it back into place which fixed the problem, and within 15 seconds sent me on my way. Didn't even charge me because it was such a minor "repair" if you can even call it that. Royal might be good at what they do, I don't know. But they tried to upsell me on a repair that was thousands of dollars for something that wasn't even broken and was a component easily pushed right back into place. So definitely get a second opinion if you go here.

Very friendly and professional staff. Accurate estimates and they stick to them. The quality…read morelevel of their work is very high and paint finish and match is perfect. If you are looking for the best auto body repair shop in our area...look no further. I retired from the automotive industry after over 40 years and I highly recommend them.

My son was rear ended by a woman who blew 0.3% BAC. Thankfully, the damage was minor, but the first…read morefew shops near me were booked out 4 weeks. I called Elden Collision Center and they said bring it by, so we headed over. They were able to get it started a few days later. I brought it in Monday and it was ready Friday. I never thought I'd say I had a good experience with a body shop, but this company is FANTASTIC. If I ever need a body shop, this will be my first call. Excellent workmanship, competitive prices, and customer service.

I love a local body shop. My son's car had a crushed front end. The estimate for time and price was…read moreaccurate. The work was perfect.

Submit a request for an estimate - Ricky replied quickly and was there the next day. He repaired a…read morepretty big scratch and a slight dent, and a spot on the wing as well. He was on time, communicative, and the price was fair for the work completed. Thanks again!

They were supposed to fix my car but ghosted me.They were quick to respond and provided a quote…read moreright away, which I appreciated. When it came time to schedule the appointment, they said they would call me on the agreed-upon day (Friday) to confirm and come out. Unfortunately, they never called or showed up. I've never been ghosted by a business I had plans with before, but I took it as a sign to move on and work with someone else instead.

I can't recommend this shop enough. After dealing with two back-to-back accidents, a lengthy parts…read moreprocess, and insurance headaches, the team here made what could have been an incredibly stressful experience feel completely taken care of. What stood out most wasn't just the quality of the work -- it was the genuine care. The attention to detail went above and beyond the repairs themselves. Little things like making my license plate look brand new, adding a missing hub cap, and just taking the extra time to make the truck look its best... that's not something you see everywhere. That's a team that takes pride in what they do. The customer service here is rare. We're talking real kindness, professionalism, and a passion for the craft that you just don't find at every shop. I felt like my vehicle was in good hands from start to finish, and the results proved it. If you need bodywork done and want a team you can actually trust -- look no further. D&V Autobody has earned a customer for life.

Just to start off my work always recommends people to here so I thought it'd be a good idea to take…read moremy car here. It was anything but nice. They told me 4 months to replace and paint everything but then took 6 months because they kept forgetting parts after telling me they had them all. Then while trying to get in touch for updates they wouldn't answer and I'd leave voicemails and emails with no responses. Funny enough when I get my car back the clutch goes out not even 5 minutes into driving it but I'm not blaming them for that. But when I put in the clutch I thought I'd finally be able to drive the car but no somehow my ac isn't working anymore and my brake lights aren't even showing up anymore. I don't know how this even happened but both were working before I took it to this terrible shop. Will never bring any of my cars here again and won't recommend any of my customers here.

Reasonable quote, good turnaround time, effective service. We had damaged our side mirror and this…read morewas repaired effectively in only a couple days. Would use again.

I punctured my front bumper and needed it to be fixed in a quick manner. I talked to Josh who was…read morevery friendly and genuine and gave me a quote and a timeline. They stuck to their timeline and their quote (which is rare these days) and I'm very satisfied with the outcome! Thank you!

If you need help with your Tesla, Total Recon Rockville, is the place to go. They are…read moreprofessional, kind and efficient. I picked my Tesla up after being repaired from a rear end accident. it is back to new and the team (Darwin and Jonathan). ensured that every last detail was taken care of promptly. I cannot recommend them enough! Thank you Total Recon!

I had a very disappointing and frankly frightening experience with Total Recon. My 2014 Tesla Model…read moreS was towed here on October 3, 2025, after an accident. They gave me a repair estimate of $17,335.18 on October 15, which seemed reasonable, and I assumed work was being done. For over two months, I waited with no updates. Suddenly, on December 5, they emailed demanding the loaner back immediately and threatened a police report for "failure to return a rental vehicle." I called their rep (Alfonso), who said he would extend the loaner--he never followed up. That evening, the loaner was remotely disabled (Valet Mode) while I was driving, stranding me overnight in 20°F snowy/rainy weather on a busy DC street. I had to pay for towing myself to avoid freezing. The next morning (December 6), they called police (Rockville and Prince George's County), claiming I failed to return the rental. They also told officers my Florida license was "fake" or fraudulent. Police cleared me immediately. I repeatedly explained my disabilities (immune-compromised, OCD, ADHD, anxiety) and asked for accommodations to get my medication and belongings from the loaner (less than ¼ mile away at a friend's house). They refused and left me stranded without transportation or meds ever since. Now they demand over $14,000 in storage/rental fees--almost as much as the repair estimate--yet no work was ever done on my car. I have video, emails, bills, and records. This was unsafe, unprofessional, and unacceptable. Avoid if you value safety and clear communication.

I had a very bad accident and planned to sell my car right after repair. However, after seeing the…read morequality of the work done, the car looked brand new, even the drive was smooth. I decided to keep it. Highly recommended for the outstanding service and trustworthy management. In case you need any car type of car service, this is the place to go. Every penny is worth spending at Dulles Auto & Body shop. Thank you!

Horrible place to bring in your vehicle. I was told I needed to replace couple things to my vehicle…read morewhich I did here. Turns out one of the parts that was replaced as brand new, ends up being an issue because the service engine light turned on. Called the guy who worked on my car so he can take a look at what the new issue was after replaced new parts. He told me I needed to leave my car for which I did and he said he would let me know the next day what the issue was. Next day came and I never heard from him so I continuously kept reaching out and I got no response. Once he responded he said he would let me know the next day and again I never heard from him. With it being day 3 I still never received any texts or calls and I had to reach out to him numerous times to get a hold of him. I told him I was on my way to pick up my vehicle and then finding out he never looked at my car. When I went to go pick up my car he wanted to charge me extra to take a look at what the issue was. Terrible customer service, prices are wayy too expensive, wasted my time here and wont ever bring my vehicle here ever again. There are better places that are much more affordable with honest mechanics who don't give you the runaround. AVOID THIS PLACE, these mechanics are a bunch of con artists!

Perfect, they handles my claim with professionalism and I was able to get my car back on schedule…read more I also had them do my normal maintenance since I was there already great service I will definitely go back !!! My oil change was market price so couldn't complain!

I surely had faith in them, but getting hit one after another forced me to come here and share a…read morelittle bit. 1. Scheduled and a time to drop off my car, got there 10 minutes late they told me to re-schedule again to drop off my car. My fault and my initial impression was their seriousness with time. 2. Went there on time during my second time, dropped off the car and waited more than 30 minutes for them to get a rental car for me. It should me the lack of coordination. 3. they had 2 works to do: fix front and trunk. I had 2 estimates for that, sent ton them my my insurance. I went outside, showed everything to the worker, who marked down with a red marker everything that needed to be fixed. 4. Stayed with a rental for about 10 days and very excited to finally see all my car fixed. I had a rental truck because the rental place did not have another car available. 5. After 10 days, the lady from the office told me that I need to pick up my car literally before a specific time- she was very vocal on that. I went there to pick up my car and guess what??? 6. The trunk got fixed, but the front, who got all marked down did not get fixed. They never called me, send me a text, emailed me, nothing. went there to pick the car and I asked: "Why is not the front of my car fixed after having my car for 10 days?" Well, no apologies give, no excuses give, no conversation with the manager at any point, or any other type of explanation. The only thing I got from them was. ": Here is is your key!" I don't know if this is a choking situation. I even find hard to explain. Is this a bad business? I can't tell, BUT, will not recommend it. I will be vocal about not recommend it to anyone. You guys appear to be professional, but like seriousness and that was very evident from every single angle: from the very minute i put my feet at your office door. Please wake up folks!

Scott and the team at Caliber Collision in Leesburg was fantastic to work with. He went above and…read morebeyond to help get my Ford F-150 back to me in excellent condition and in a reasonable timeframe. He kept me updated all along the way and when he ran into snags finding the correct wheel for my truck he let me know. I always knew he was working hard to ensure I could get back into an excellent rely repaired vehicle as fast as possible. He had lots of other customers to take care of but I never felt like I was lacking in communication. Thank you Scott and team at Caliber Collision in Leesburg. It looks great.

Insurance covered collision repair. Car was scheduled in. Quality of repair was impressive and the…read morefacility communicated well with updates. I would recommend

During a bad hail storm in Moorefield, WV, in April of 2021, my elderly mothers Toyota Rav4…read morereceived bad hail damage. We visited this shop, 2 hours each way, and they were able to repair the vehicle and replace the black wrap on top of the vehicle. About 6-8 months ago, I noticed that the wrap on top of the vehicle was peeling and bubbling. I showed my elderly mother and advised her to call her insurance company and make them aware while reviewing the paperwork. On the Caliber Collision website, they state to have a lifetime limited warranty. It took my mother a while to find the paperwork, call the insurance company and then contact Caliber Collision, she did so last month. She contact Diego at Caliber Collision and he asked that we bring the vehicle to their shop in Sterling, VA, for them to see the faulty work. We drove 2 hours each way to show the vehicle. Diego and Gary Howard took pictures of the vehicle and Gary immediately started to explain why this was not their fault. He said, this work was not done by our shop, this was news to us, it was done by a third party and our warranty only covers "car parts" us to a year, they are not responsible. He also said that a car wrap only lasts for 1-3 years so they could never warrant body repair for more than 1 year. The challenge, we were never told this while hiring Calibar Collision and nowhere on our paperwork does it say a 1 year warranty. I asked Gary when I would hear back from him and he said within a few days. Sure enough, Gary called us back on Tuesday and explained he reached out to the third party and they were unable to help. The warranty with Calibar Collision is 1 year and it has now been nearly 4 years since the repair. He was unable to help, it was not his fault. I explained to Gary that my contract was with Calibar Collision, not a third party company and nowhere were we made aware of a 1 year warranty. He said he had the paperwork that we signed where is said a 1 year warranty and I asked him to please email us that document because we don't have it, neither does our insurance company. I gave my elderly mothers email address and he promised to email us the documents by the end of the day. The next morning I called my mother and asked her to check her email, which she did, and there we no emails. I then called Gary Howards phone number at 571-393-4094 and left him a message asking for him to verify he emailed the information. Called a second time that day, not word back from Gary, left another VM. On Thursday, I called the main number at Calibar Collision and asked for Gary. I was placed on hold for over ten minutes and finally when the phone was picked up, the employee said they could not find Gary. I left my number and a message for Gary to call, nothing. I've called his direct line at least a dozen times, no answer and no call back. We are being ghosted by Gary which makes me believe that he was being dishonest about our paperwork showing a 1 year warranty. Our insurance company paid nearly $5k for the repair and knowing that it is faulty and the company will not call us back gives me great concern. I would not use this business to repair my vehicles in the future and I don't suggest you use them as well. There is an ethical issue with their management and possible ownership, stay away.

Staff was very rude and would not even talk to me about giving me an estimate for my car repairs…read more. the woman on the front desk was very unprofessional.. Would not recommend this place to no one..