I left a 5-star review several years ago but something has changed. We brought our vehicle by at a scheduled time for an inspection on damage to the bumper that would likely need to be replaced. We waited for over a week before calling them back asking where the estimate was - it was only supposed to take few days. They indicated it wasn't ready and asked for a couple more days. We called back after another week and it still wasn't ready but was told it would be ready soon. It's now been more than two weeks later and still no estimate or no contact from them. I guess they don't want our business. read more

Perfect, they handles my claim with professionalism and I was able to get my car back on schedule. I also had them do my normal maintenance since I was there already great service I will definitely go back !!! My oil change was market price so couldn't complain! read more

I surely had faith in them, but getting hit one after another forced me to come here and share a little bit. 1. Scheduled and a time to drop off my car, got there 10 minutes late they told me to re-schedule again to drop off my car. My fault and my initial impression was their seriousness with time. 2. Went there on time during my second time, dropped off the car and waited more than 30 minutes for them to get a rental car for me. It should me the lack of coordination. 3. they had 2 works to do: fix front and trunk. I had 2 estimates for that, sent ton them my my insurance. I went outside, showed everything to the worker, who marked down with a red marker everything that needed to be fixed. 4. Stayed with a rental for about 10 days and very excited to finally see all my car fixed. I had a rental truck because the rental place did not have another car available. 5. After 10 days, the lady from the office told me that I need to pick up my car literally before a specific time- she was very vocal on that. I went there to pick up my car and guess what??? 6. The trunk got fixed, but the front, who got all marked down did not get fixed. They never called me, send me a text, emailed me, nothing. went there to pick the car and I asked: "Why is not the front of my car fixed after having my car for 10 days?" Well, no apologies give, no excuses give, no conversation with the manager at any point, or any other type of explanation. The only thing I got from them was. ": Here is is your key!" I don't know if this is a choking situation. I even find hard to explain. Is this a bad business? I can't tell, BUT, will not recommend it. I will be vocal about not recommend it to anyone. You guys appear to be professional, but like seriousness and that was very evident from every single angle: from the very minute i put my feet at your office door. Please wake up folks! read more

Would defiantly come here again if i every need body work done again.. Mario was great!! This would be my second time coming to his shop. I brought my Nissan in for bumper fix last year. Last week I had to bring my chevy for a finder & grill replacement. I just got the car today! They washed my car and even cleaned and vacuumed the inside for me . Will refer everyone I know to him read more

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They recently helped me out when my car broke down in the middle of the highway. I'm so happy to write this positive experience and hopefully they will be able to help you too! read more

A little slow but good work. The owner reached out and made the misunderstanding with the manager better.

I had the absolute worst experience in this shop. The quality of their work was an absolute mess! They lied on their estimate and claimed to purchase new parts when they didn't order them. They left wires exposed and glued on headlights which ruined the sensors! It was an absolute mess of a repair especially considering the value they took from my insurance company! Do not go here! If there is any mistake I made it was following Geico's recommendation to come here and trusting them with my vehicle. Don't make my mistake! read more

This place is TRULY excellent. I was rear ended on the driver side back corner of my car a few weeks ago and had never had to deal with the insurance claims process or repairs before. Geico was wonderful in recommending this shop. The day I brought the car in I was immediately greeted by someone at the front desk (and a SUPER cute pup named Cappuccino!!!). She had me sign some forms, someone took me outside to my car to go over the repairs and explain the process, and then the rental company (Enterprise) brought my rental car right to the shop! Once the repairs were complete I picked the vehicle up and got detailed receipts showing every repair and each step they took. My car was super clean inside and out and the repairs looked wonderful. I was out of town for most of the repair process but received email updates and even a photo of the finished product before I picked the car up. I 10/10 recommend this shop for their professionalism, repair quality (which they guarantee), and speed of repairs. read more

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First off, I just want to say I have never been to an auto body shop that had everything perfect on the first try. What distinguishes a good shop from a great shop is how they handle it when you show them an issue. When I went to pick up my vehicle, there were some minor issues. Nova automotive immediately acknowledged the issues and fixed them as quick as possible and even worked around my schedule. My car is as good as new and I am very happy with their work and exceptional customer service! read more

the work done on my 2018 Ridgeline is superb. Mario 1 & 2 are very friendly and made sure I knew about all charges and charges that might show up after work was completed. I'm not hoping to ever take my vehicle back here but if I have to, this is the place, hands down. NOTE: website says office is open on Saturdays 0900-1300 hrs. THEY ARE NOT OPEN. Please get this updated. read more

I've been safely driving since 1979 (44 years) and have had very few accidents. AVOID BEING FORKED -- DON'T EVER LET NOVA TOUCH YOUR VEHICLE Protect yourself & NEVER use or accept a referral from your insurer to have your repairs done at Nova. Nova replaced my original rear bumper with a non standard bumper, ignored the damage that was done to the passenger side rear guard and replaced 2 of my wheels without authorization. My vehicle was NOT rear ended in the collision it was hit in the passenger side rear guard. My vehicle was brought in with 3 black tires and 1 silver tire but returned with 2 black tires & 2 silver tires which were neither on the estimate nor related to the collision. AVOID BEING FORKED -- DON'T EVER LET NOVA TOUCH YOUR VEHICLE I only wish I could give a zero star rating. read more

I damaged my car in the parking garage a month or so ago. This past week, on Tuesday to specific, I Googled and found NOVA Automotive. I called, it was 4:45, they told me to come in and they'd give me an estimate the same day. I was assisted by Tania over the phone and she greeted me in person. Then Mario and Luis did my estimate in less than 30 minutes. The pièce de résistance was the AWESOME ESTIMATE. Mario sat down and went over all of the work that would be done to my car and he said they could have the work done in a day! The next day, I dropped my car off and they dropped me off at work and by the end of my work day, my car looked brand new! Here's what stood out and will make me a repeat customer of NOVA Automotive... CUSTOMER SERVICE! Their customer service is top quality! They didn't know me, but they made me feel like I've been a long time customer. I took a handful of their cards and I'm handing them out to anyone who mentions having a need for automotive services (they're so much more than collision repair) I had some automotive services performed as well. Don't miss out! The quality of service, affordability and customer service makes it worth it!! My family and I have found our local repair shop :) read more

I got rear ended in my 2004 Durango which is a real "beater" that also had a damaged front end. The other drive's insurance took care of the back, I asked them to see what they could do with front for $1000. Not only did they do a great job on the rear end, the front looks great, and well under any previous estimates or the number I gave them. The Durango is what it is, and serves me well for moving stuff, landscape projects..., but now my better half is willing to ride in it(: And I can't say enough how informed and great to deal with Tania was. She's exceptional!! Thank you to the NOVA Automotive team, Geico (they were great), and the aforementioned Tania!! I hope to not need Body Work on any of my cars, but if I do, I'll go to them for the work!! read more

I went in to have a front replacement on my vehicle. I pointed out the issues to the employee pointing out the undercarriage and the wheel well. He took my info and then put an estimate together for my insurance company to approve and pay for. Once they got the approval they worked on the car for two weeks. The employee called me to tell me the car was ready. When I got there the bumper was nes but half the undercarriage was hanging down and the wheel well I pointed out initially wasn't fixed. I was livid. They told me they would fix that and would have it done in a few days. I then had to deal w my rental car issue bc of their blunder. Two days later I am called and told the car is fixed. I arrive to find that the mud flap on the side where the wheel well was an issue was gone and the whole front end was lose. The employee excused it saying that was normal and that the bumper was not an open part. I pointed out on another car similar to mine that the front end did not wiggle like mine to which the manager and a tech came out and basically caught the employee in a lie cause the bumper is supposed to be tighter and to find out that agin the undercarriage was not properly installed. So again they had to fix it which took another 3 days. This time when they finished the work, the employee called my wife instead of me. When I did go in to pick up the car, this time it was fixed properly and when I asked the employee why he didn't call me (in front of his manager) he told me he tried to call but couldn't get an answer. Umm cell phones let u know who calls even if u don't answer. So three times I had to tell them GHEIR job call them on their lies and was treated like crap by them. They get no rating from me because they were worse than a one and to top it off, they wouldn't do anything for me for the inconvenience. Also somehow in that 3 to 4 week the battery in my keyfab died and they did nothing about that or informed me of that until I couldn't get into my car. Horrible service. Horrible experience read more

Mario and his team made my experience very pleasant! Everything was communicated to me before, during, and after my car was fixed. I highly recommend them if you're looking for an auto shop. read more

Professional, efficient, and courteous. They made stressful situation, like a hit and run, worry free. They also far exceeded the estimated completion day and my car was only in the shop for a few days. Would recommend to anyone needing body work done on their car. read more

I was already familiar & very pleased with NOVA Automotive, they have done exceptional work for me in the past. This time my husband's brand new car was sideswiped while parked. It was pretty badly scratched up! But luckily I knew where we needed to go! We went to NOVA Auto & in a matter of minutes, the car was good as new!! The pros here led by the owner have a top notch operation! You won't go wrong here. They are professional experienced folks that expertly know what needs to be done in an honest friendly way. This is best body shop around! Highly recommend! read more

I took my Maserati Ghibli to NOVA Automotive to get a little dent out of the car. Mario, met with me on a Friday and told me what they were going to do and that the car would be ready the next day (Saturday). The car was ready on Saturday and they did a fantastic job of getting out the dent. They were very professional and I recommend them to everyone. Thanks Mario for a wonderful job! Dr. David S. Torain II read more

I managed to do what everyone dreads, significantly damage my less than 1 month old new car (both door panels needed replaced, paint on whole passenger side was a mess, and the frame was bent!). I was so worried that GEICO was steering me to a subpar body shop that I did not give Mario at NOVA a very easy time. I was skeptical and concerned that the dealer would be the better place for the repair. Mario assured me that the paint could be matched and I would never know the difference. After reading so many positive reviews I decided to go with NOVA with fingers crossed. To my delight and astonishment they delivered, the paint is perfect and no one would guess the car was in an accident. These folks are very, very good at what they do. I highly recommend them. Sharon G. read more

Got some work done on my TLX. Body work was done well, 3 stage paint also done well. Good customer service from Jose. read more

NOVA Automotive - Auto Repair Near Me - Sterling, Virginia

***UPDATED REVIEW*** Within' hours after my review I received a call from Jose wanting to rectify the issue as soon as possible. He took responsibility for the mishap fully, honestly and offered me a refund for the amount I was overcharged. He also apologized for the miscommunication with staff members and the mechanics with me about needing rotors as well as break pads. He also offered me a complementary oil change for my troubles!! He is definitely still the customer service driven person I met years ago. I appreciate his compassion and prompt response to the issue that occurred. Thanks again Jose and hopefully the next experience will be as impeccable as it has been always. _______________________________________________ I made a return visit to NOVA AUTOMOTIVE. I haven't had work done on my car since they moved to the new location and changed their name. I needed rear brakes fixed before VA inspection... called a lot of places even the regular place I take my car for oil change. Emailed through the website because I never received a call back with a quote priced for brakes as promised. Jose remembered me from before and phoned me. I asked how much it would be and he quoted me a price cheaper than anywhere else I called. I made an appt. for March 9th 2018 @ 11am. Dropped my vehicle at 10:45am. Was told it would be ready between 1-2pm. It was nice they shuttled me back to work. By 3:30pm I had not received a call back. Called Jose to ask the status. He said he would call me back. The shop called around 3:45pm and told me my car was ready. I got there around 5:30pm. Was told the total was $100+ more than I was told. Then was told that they fixed rotors as well. I was under the impression just brake pads were going to be replaced. Would have liked a courtesy call letting me know there'd be a price increase and that rotors needed to be replaced as well. I was disappointed highly. They did match the price of where I originally was going to take it... but it still was $75 more than I was originally told. Nonetheless, it really rubbed me the wrong way. read more

I came here to get a front lip (fiberglass) painted for my car - white pearl RSX - and they did an awesome job. Jose, Mario and the whole staff were great very helpful. They took the time to make sure the job was done right and it truly showed, as the paint was identical to the factory pearl. Thanks again and I'll be back for sure! Update: came back to get a black roof vinyl and full lip kit painted / installed - once again, they did an outstanding job. Thanks again Jose, Rob, Mario and the entire NOVA team for another job well done. I've posted some before and after shots of my Acura transformation read more

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The white 2013 STI in the pictures is my car. Jose and his crew did a great job and I was very impressed. Jose knows his stuff - not only with dealing with automotive issues but also with how to deal with insurance companies. He definitely looks out for you. I have no problem with recommending NOVA Automotive and Jose. Their work is solid and they have stellar customer service. read more

This should be zero stars for the absolutely worst experience I could have had. I got into a minor fender bender and was referred to nova automotive from GEICO as an express shop. I made an appointment, brought my car in, was talked through what would need fixing and estimates 7-15 days. My car sat there for an entire week before anyone even looked at it to send over an estimate. I never received one single phone call from anyone who works there with any sort of update. Every time I called I was told, "oh, someone should have called you. No one reached out to you?" And an excuse why the promised finish date needed to be pushed back. 3 weeks of having my car and supposedly working on it and they just then realized they needed to order a new part because something under the hood was cracked, after the inspection together where I was told nothing under the hood was damaged. Again, no one called to tell me this- I found it out when I was supposed to be picking up my car the next day and called to confirm it was ready. On one occasion I was told I would be called back by the person working on my case in 30 minutes and after 2 hours of no call me and my husband showed up at the shop to see everyone just sitting around chatting at their desks saying they were just about to return my call. They ended up having my car for over a month. I've reported them to GEICO and they're investigating the shop for fraud. They believe they're purposely lengthening jobs to tack up car storage fees and hours. Stay away! read more

I scraped and dented my car in a dc parking garage for the millionth time (ugh) which is an expensive mistake to make. I wanted to work with a geico partner to make everything smoother and I'm glad I did. Many other geico partner shops have pretty bad ratings actually but this one had high ratings. I can see why- they are friendly and explain everything so everything super clearly and transparently. The price was even slightly lower than another shop I had compared to. And it turned out great! They had to repair and repaint half my car and it looks better than brand new now read more

They repaired the air conditioning on my 2009 Pilot in only a couple hours, and for far less than the four other places I got estimates at. The team here was super friendly, easy to talk to and work with, quick to answer any questions, and were very professional. This is now our go to place for any automotive repair needs. read more

Nova gave me the great service! I took my car to Jose and he didn't even hesitate to take it on Sunday. I was going out of town on Monday morning. During the entire time the claim was being processed, he communicated with insurance and made sure that all information was provided to them. I needed my car as soon as possible, he took my concerns into consideration and he made sure that the job was expedited. It was a pleasure having me car fixed by him and it looks great! As good as new! I will always consider going to Nova Auto Center first before anywhere else:) read more

Jose and the crew at the NOVA Automotive did it again. Nothing more important than a trusted mechanic. Thanks, Jose. Keep up the good work. I used to take my car only to the Lexus dealership. Sorry Pohanka, You have lost me for good. read more

NOVA Automotive is totally about providing quality workmanship for their customers. They replaced a rear bumper on my 2001 Toyota Sequoia and did a great job. Not only was the work done well, but they completed the work one day ahead of schedule. I can be pretty picky about my old car, after all, it is a family member, but I had no complaints with the job thay did. I highly recommend NOVA Automotive. read more

I brought my car to NOVA Automotive for an insurance claim. Mario thoroughly examined the scratches and offered to use a special cleaning product to get rid of the scratches. It worked! Mario's honesty saved me the insurance deductible and he even washed, buffered, and disinfected the car free of charge. Really impressed with Mario and the service I received. read more

My daughter had a terrible accident with her first car, both front and the back of the car was heavily damaged. It was a miracle that she was not hurt. I called few places and they weren't responsive, my last call was to NOVA Automotive. They took care of everything towing, estimating, and the full repair. It was a busy time for me at work so most of my interactions with Jose was through text. I met the staff for the first time when I went to pay and pick up the car. Jose and his staff restored my daughter's car to better than its pre-accident condition. They are absolutely amazing! Everything went smooth without any surprises. read more

Amazing service at great prices! Mario is a pleasure to work with. Nova is the only auto shop we use for our cars. While I hope I never have to return I know that when I do I will be in good hands! read more

Great job fixing several scratches on both left hand side door and handles! Mario and his team put an estimate together very quickly and honoured the final total even though some additional work had to be done. Everything was done swiftly and I'm really happy with the outcome! read more

Mario was phenomenal. Mario took great care of us and the repairs to our car were quick and look amazing. He took the time to go over our car with us to ensure that we were completely satisfied with their work. If needed in the future we'll definitely go back to NOVA/Mario and we've already recommended them to friends. read more

Went to Jose & team again this time to get some body work done. They beat my previous estimates and did quality work. I talked to Jose on Friday, brought the car on Monday and got a call that it was ready Tuesday afternoon! Looks great :) Highly recommend! read more

I'm very picky with my car service so been going to the car dealership to get that "right service" . But when I discovered this place I feel safer and not over charged. This is my favorite place getting service car done. Mario is amazing, besides taking me in with no appointment, he treats me like the most valued customer. This is such a late review, I've been going there for months. Never been over charged, and I did my research before I went in, always actually been charged less then expected here. Everyone wants that trusted place for their car, well this is my trusted place. There is nothing they wouldn't do for you and they will accommodate you with great service and even a nice coffee/ sodas area and great smiles. But most important the job gets done. I thank Mario and the crew for their great job. read more

Geico scheduled my appointment there and I couldn't be happier. They finished the car quickly (by the next day), cleared up the payment with Geico, and cleaned the interior and exterior of my car. Overall an excellent experience with great customer service. Highly recommended! read more

I nearly ripped the bumper off my car pulling out of a parking spot (hit a post). Jose and his top-notch mechanics were able to salvage the bumper and the car looked brand new. read more

Thank you so much Nova! you guys did a great job on my car. Service was quicker than expected. You kept me updated with what's happening with my car. Tania was pleasant and helpful. I highly recommend Nova Automotive. So happy, good service is hard to find these days. Awesome job!!! read more

I highly recommend NOVA automotive for any body work you may have. My car was hit in a parking lot, and I needed to have the quarter panel and rear bumper replaced, as well as painting the repair. I made an appointment, they gave me my estimate right there. They even have a loaner car, so I did not need a rental. I took my car in on a Wednesday evening and was told it would be done the following Tuesday! Friday afternoon I received a call that my car was done and ready for pick up! 4 days early!!! The work was perfect, and the team there is very friendly! Ask for Mario!!! read more