Had my new-to-me car for less than a week when I was rear-ended. I came into Cascades Auto Body for an estimate and was able to get my car in the following week for repair. Customer service was great and the team did a fantastic job fixing the damage to my back bumper, trunk lift door, etc, etc. Drop off and pick up was easy, there is a rental car company directly behind the shop for added convenience. I can't speak to the pricing because the other driver's insurance covered it which means I cared 0% about how much it cost. But based on service and convenience, I would 100% recommend Cascades Auto Body. read more

While they did an awesome job fixing my Ford F150 and did so quickly, the customer service is poor. I had an urgent request (twice) into the shop while my truck was there but the customer service rep refused to help me. read more

Drop car off to have my 911 trim piece around the rear spoiler painted. When i got car back the piece had dirt and bubbles in it. - Four days. No Quality Control. Took car back. Had them correct and paint spoiler to match newness of the trim piece. - Two weeks. They painted spoiler the wrong color. No Quality Control Picked up Car - Five days. When they parked car they drove over parking stop and tore rubber spoiler (new) attached to front spoiler. I just LEFT! Note: I HAD used them many times prior to this!!! read more

Had a small misalignment on my car door (A-pillar for the hinge ended up being out of place). After getting my chain yanked by other auto body shops who recommended significant and unnecessary work (replacing door and hinges), my mechanic recommended Cascades, saying that they were extremely honest and wouldn't yank me around or try to upsell me. It's true!! They took a look, identified the misalignment, and fixed the problem within about 15 seconds flat. I hope I don't need actual auto body work in the future, but if I do, then I trust these folks to give me an accurate diagnosis without trying to upsell me with expensive and unnecessary repairs. read more

I have used Cascades Auto body in the past for repair work, and was plenty satisfied either their work. But since that time they have made an AI bot the customer facing interface. I've been trying for 3 months to get an appointment set up. The voice AI just talked in circles. The Internet based AI was initially responsive and initially got my to a live human being, but now the bot based bot won't even return my messages. I give up. I guess i need to go elsewhere since i can't seem to make it through the AI bots that this company has put as the customer facing interface. read more

I had an outstanding experience with Cascades Auto Body. The work was done before promised and I was proactively updated on the progress along the way. Based on my experience, I would not hesitate to recommend this shop to others. read more

first requested estimate Dec 9. No response Dec 23 called and said would get back - did not finally got estimate end of Dec and I signed and return and was again ghosted wrote Jan 13 asking for update - no response. I am taking the car someplace else read more

Great job done by everyone involved, kept me informed all along. I would recommend them to anyone in a moment...

I took my M5 competition to Cascades auto body for a respray of my front fender. They were very prompt in addressing the issue, and one of the most fairly priced auto body shops, I have come across in my years of car ownership. I would trust them to do a quality and timely job on any of my automobiles, and will be highly recommending them to all of my friends and colleagues, as well as my family. A special thank you to Bill Austin! read more

Cascades Auto Body - Before - Body Shops Near Me - Sterling, Virginia

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I can't say enough about the customer service, professionalism, and most importantly, quality of work, that we now have received TWICE from Cascades Auto Body. First with my daughter's Prius, and now with my Tesla. Lily is their Tesla expert, and she quickly provided a fair and fast estimate. They had me in the shop in no time, and my car was barely there a week. I even asked Lily if they could buff out an issue on another bumper, and they threw that in. You just don't see service like that very often anymore. Last but far from least, Bill, the production manager, I later learned was the person who expedited the repair of my car upon learning my wife had a health condition that required my driving her to appointments fairly frequently. Thank you Cascades Auto Body. We hope not to be back ( ) , but if we need a repair, there's no other place we will go. read more

They are a bit difficult to communicate with. But Cascades Auto Body does a terrific job repairing accident damage.

They did Great job! Fair price but honest and did wonderful work. Marvin there is a great guy. [Receptionist is not so nice lol] But they did a fine job for a fair price. read more

Cascades Auto Body - After - Body Shops Near Me - Sterling, Virginia

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Great work for a bumper repair. Heather was an outstanding customer service representative. Very professional in every way. Work was done on time and the repair was Perfect. And cost was fair based on my comparisons in the area, prior to agreeing to use Cascades. I highly recommend Cascades Auto Body. read more

I had a great experience with the highly helpful and personal people at cascades. What great people and proud of the work they stand behind. Can't say enough nice things, you guys are wonderful. read more

I cannot believe the absolute HORRIBLE customer service I have received from Cascades Auto Body. It's what nightmares are made of. There was a claim with USAA in which they were recommended, and what a HUGE and TERRIBLE experience and mistake I had to endure. At first, they were nice when dropping off the vehicle but that soon proved to be the beginning of the nightmare. It all started when I would call in for updates on the repairs for the insurance claim and was getting vague info or excuses, and no real answers on what was going on with my vehicle. Their communication was POOR at best and only got worse as time went by. Elijah soon became the biggest problem I had to endure as he constantly lied and made excuses, not providing any updates. Even when the insurance company would call, he gave them vague answers or ones different than what he provided me. The whole problem was that this should have taken 1-2 weeks at the most, but instead turned into 2 months of problem after problem and it ended up in them making my vehicle worse than when I dropped it off. They completely damaged my vehicle and caused thousands of dollars of additional damages due to their negligence. It is absolutely unacceptable that a shop that was recommended did this and could care less. They continued to lie and act like they did nothing wrong. Their unprofessional demeanor and callus attitude is something no one should ever have to experience. I would never recommend this shop to anyone and stay far away at all costs to avoid having to go through what I did. Worst body shop!! Be warned. read more

Our car was hit from behind with $4,000 worth of damage. The repair was scheduled and completed 2 weeks after we contacted Cascades. The repaired car looks amazing! Really nice job. Our advisor, Elijah, kept us very well informed all throughout the repair work. Additionally, he was very responsive opening an additional repair, at our expense, to replace a stained door appliqué which was completed in just a few more hours. Very pleased. This is our third expense with Cascades and we have always been extremely satisfied. Cascades is certified with USAA and the collaboration in estimate approval, authorization and work completion could not have been smoother. read more

My BMW X5 had body repair in a completely professional and timely way. They ordered parts prior to my leaving the vehicle and repairs were done much more quickly than anticipated, while working with the estimate Allstate had provided me. Most important, paint was a perfect match and there is no evidence of the repair. Elijah, the estimator, was great to deal with from the start and he communicated with me throughout the process. Hoping I don't have a future need for their services but if so, Cascades Autobody is where I'll go! read more

I had come in for my front bumper to be fixed a few months ago, and had an overall bad experience. not only did they NOT keep communication with me (i would call and they'd tell me they'd call me back and never did - reached the right person on the phone maybe twice) but they had broken my horn in my car while fixing my bumper and i had only found out months later when i failed my safety inspection and had to pay $400+ for them to fix a horn that was working before I had taken my car here. overall unsatisfactory staff and service. wouldn't recommend at all. read more

To be clear, I do not have any complaints about the actual work done on my car. The customer service at Cascades Auto Body is some of the worst I have experienced from any business. They do not keep customers informed and do not even keep all their employees informed. Anything they tell you, you should double check because it probably isn't true. You will get your car back and it will be fixed. Questions like when and why and how? Don't expect answers to them. Here's what happened: I brought my car in on August 15th for minor repairs to a mirror and door. That was a Thursday and I was told to expect the car by Friday afternoon, August 16th. I called on the 16th, they said to try back on Monday or Tuesday (19th or 20th). I call on Monday (leave a message) and again on Tuesday. Tuesday I am told they need glass to replace a window. Note that I am the one who made all these calls, at no point did anyone attempt to contact me. I stop by to get something from my car on the 22nd and I am told it will be ready for pickup on the 23rd. It is not ready on the 23rd. I call again on Monday, the 26th. Left message, no call back. On Tuesday, the 27th I call at 9:00 AM, the receptionist says the computer is down and asks if she can take my number. I will get a call as soon as it is back up, nobody calls me back. I call back at noon and the same receptionist says that the only person who knows anything about my car is Sandy. Sandy has not left notes of any kind, according to the receptionist, and Sandy is at lunch. I am once again told that Sandy will call as soon as she returns from lunch. Sandy does not call me. I call again at 4:00 and now I am pretty annoyed. That last call, when they have had my car for 12 days with no updates and no calls (I initiated every discussion about the status of my car), I finally got to speak to The Great and Powerful Sandy. Sandy had good reasons why my car took so long to repair. I told her that the way to prevent the angry phone calls would have been to keep me informed of the process as it moved forward. Sandy said she had kept my insurance company and the car rental company informed. This was not true, either. So they were not honest about returning phone calls or about contacting my insurance and car rental. I don't know if the reasons I was told about why my car took so long were true, and I never will. They failed to even attempt to keep me informed over the, in the end, 14 days they had my car. The work is holding up for now, but it was only just completed so who knows. read more

Very disappointed that they stole out of my car band new things that still had reciepts inside. dress was worth $155 and the hiking shoes that my boyfriend gave me on Christmas was $165. When I mentioned they said that nobody would take items. Do you think someone will not notice something so expensive and sentimental. I am very upset. The shop took 2 and a half months to fix car and still not done well. You can see paint drips in front of tires. Backup camera is not installed properly. Also, paint is not done properly inside trunk. They told someone forgot to close windows and it rained inside and they waiting for it to dry and that just water and not a big deal. read more

They promised to take care of an electrical issue on the door after repair was done but they didn't.

This is an updated following the near heart attack when I got this particular estimate and when I was able to view this with another body shops estimate side by side. I appears based on the write up they may use the same type of system for developing estimates based on estimate work hours required to complete a particular job. I'm sure someone in the insurance industry had a hand in developing this. At any rate there were several differences found which really caused me to question the quote. On my write up they were going to do some sort of work on the rear door too and there wasn't damage there and that was not the part I wanted repaired anyways. At any rate I was not pleased at all besides the price but also the other work which I did not indicate at all that I wanted repaired. The staff was friendly enough, but just given my concern over the projected cost I'm not going to be bringing my car here at all. read more

I had a great experience. The work was excellent, the service was completed on time. The customer service was excellent. I would take my car there again and recommend this company to anyone who needs car/truck body repair. read more

I don't know how their body repair service is but they did a good job of installing a hood deflector for me. My email for a quote was responded to quickly, they were able to fit me in the same day, and they charged significantly less than the car dealership wanted to install the hood deflector. I really appreciate Cascades Auto Body's service and fair pricing. read more

I've had two cars in to Cascades Auto Body within the past six months and left happy with the service and the quality of the work both times. One was for repairs on a Lexus IS 250 door and rear quarter panel from a sideswipe, the other was extensive repairs to an Audi A4 after a tree fell on it during a severe storm. In both cases, the damage consultant, Tillman, kept us informed as to the status of the repairs (both via phone calls and regular text messages). He made sure we were happy with work, which is guaranteed for the life of the car. On the Audi, we returned the car once after receiving it to have a small scratch and a hole in the leather repaired, which had been missed the first go-round. The body shop made the follow-on repairs at no extra cost, did so quickly, and detailed the car before I picked it up a second time. All in all, I couldn't have asked for better or more conscientious customer service. read more

Cascades Auto Body has done great body work on my Honda several times after collisions. I would highly recommend using them since they are convenient, friendly, timely, keep you informed and honest. They fix your car right the first time, unlike some other body shops. They work with your insurance too. Talk about convenient, they also have a Enterprise Rent-a-Car in their back lot which means you don't need to be without a car while your car is in the shop. check with your insurance to see if they cover the rental car as well. read more

Disappointing experience which really spoke to the level of customer service, or lack thereof. I am a repeat customer and was given an estimate that was represented on the high end of what the cost would actually be. Had a follow up discussion with the estimator about keeping costs down and she recommended considering after market parts which I agreed I would do. Job was finished with no follow-up and actually above the original estimate. Was not contacted during the process about the aftermarket parts and was told afterwards that they were close to the same price as the OEM parts, which I could not confirm or refute. Estimator agreed to look at the final bill to see if they could make an adjustment especially since the cost was above the original estimate and I was a repeat customer. That was not done either and I won't be back as a result of this experience. read more

My car door was off alignment due to the severe wins we had today and it blew open and shifted. I found a referral online that said they did great work and were very good and honest. I went in and the guy took a picture while I stayed inside and finished filling out paperwork. He came in and said he took the picture and the information and he would send me an email with an estimate later on that day. I ran a few errands took my child to breakfast and went back home and waited and waited and waited I had to call him at around 2 o'clock to find out the status and all he kept saying to me was check your email please verify that he had the incorrect email address and he said he would resend it. I waited another 10 minutes and I called back and I said can you please verify my email again because I still did not have the email estimate and I asked if he could just tell me what the cost was over the phone he said just checked your email give it some time. I still waited and I called back and asked him can you just tell me the price he hesitantly said oh OK and told me it was $210 and to drop my car off on Monday and it would be an all day process I had no other options so I said OK I emailed him back asking him if the labor hours were less with that then change the price of the "he said no. Since I was not happy with how I was being treated because he was very nonchalant and did not seem to care at all I called caliber collision and took them my vehicle and in five minutes they fixed the problem and did not charge me at all. Shame on this company for trying to take advantage of a five minute problem with 3 1/2 hours labor and parts that were totaling $33 read more

Very fair in pricing, responsive, quick and detailed in their work! They were able to fit me in and even gave me a courtesy car wash as I inquired about a car I saw was being washed (my car was caked in old snow and salt). read more

Truly excellent customer service from all the employees who helped me with a flat tire. There was an issue with my tire that caused me to bring it back in, and the service managers were very responsive, and they easily and willingly fixed my problem at no cost (and the problem with the hub assembly/wheel stud was not a cheap one to fix). Very professional and caring. I will definitely return for future tire needs. read more

The Cascades Auto Body team did a great job on my car. I had to replace the back door because of a runaway piece of plywood. They got my car done in a timely fashion and Sandy went the extra mile to get it done quickly so I wouldn't have to be in a rental for any longer than necessary. The entire process was handled professionally from the first phone call to the finished product! read more

How is this place so casual about not providing acceptable customer service. The repair quality was okay, the customer service and actually FINISHING the job was so upsetting. They did not call me for any updates, they gave me attitude, and when I spoke up finally they ignored me. Lance, Heather, Tonya please know that it is not personal, the business was not acceptable and you were really incredibly rude. I gave them a second chance, that's how I believe things should be...they let me down. read more

I recently took two cars here due to smoke and soot damage from a house fire. When I called the staff was friendly and helpful and we were able to make an appointment to drop our cars off the next day. When we picked up the cars, they were in excellent condition! We were so surprised to find that the detail work actually added value to our cars. Everything including the engines were spotless and we were so grateful that the cars were completed in such a short time. Overall I found my experience with this shop to be wonderful. The cost was fair based on the work that was done and I felt very informed during the entire process. I felt that the staff was very knowledgeable and the office was clean and well kept. I would highly recommend this shop to anyone who lives in the Loudoun County area since the location is easy to get to and the staff is easy to work with. read more

These people are the best....... I took my car to my dealer first. Their estimate was $150 more than Cascades. Cascades completed the work in a timely manner and the work was excellent. Their people are great. They are friendly, professional and polite. They do superb work at a fair price and on time. What more could you ask for?? I wouldn't use another body shop. read more

The second is because enterprise is in the back of their location. This establishment refused to fix the damage I came to them with( quarter panel) saying this panel has been repaired before so we won't touch it. Also, the work they did on my back bumper was ok.. but they did a really bad job pushing the rear impact reinforcement back to its original spot, where I had issues closing the trunk.. I complained to them about this. And I had to leave my car over weekend so they can fix the bad hon they did. Would I use their services again?! Nope. read more

Have worked with these folks a couple times and trust them implicitly. Ask for Heather for appraisals, she is very experienced and knowledgeable. Cascades is definitely my go to place of choice for body work. If you have USAA, they work well with them and there is an Enterprise right behind the shop. read more

avoid this place if you appreciate honesty and customer service- i was told they would have my very simple (no parts needed) repair done within a week if brought in first thing monday morning- it's now 9 days later and they can't tell me when it will be done! - pitiful customer service! read more

Wrost place to take your car, at first they were really nice and as soon as I called Norma asked me for my claim number so she can help they work with insurance companies to save them money not u I was rear ended and had a dent on top of were I had the most impact cacades told the insurance it as not caused by the accident. I bought my car the day I was hit I knew that dent was not there, customer service was my car was in went down the drain.....please rethink and take it some place else! Trust me u cant trust them in anyway! read more

I brought my car to Cascades Auto Body after an accident. They were able to take my car as soon as I showed up, and they worked directly with my insurance company, so things went really smoothly. They did a great job on the car, even touched up some other minor dings and dents that were not part of the accident. Having the inside cleaned out and the windows washed was a nice surprise when I got it back. Fairly fast, only four days from the time I walked in to the time I walked out. I didn't have to cover the bill since the accident was not my fault, so I am not sure how their prices compare to others. Would recommend to others looking for body work. read more

Went to Cascades with my car after a collision.They were professional, and everything was done timely - as promised - they worked with my insurance and kept me informed about the process. My car was done when they said it would be. All office staff and repair staff were professional and courteous. While inconvenient to have my car in the shop, the staff at Cascades were so helpful and made the experience the best it could be! read more