Subject: Formal Complaint Regarding Incomplete Repairs, Misrepresentation of Services, Diagnostic…read moreFailures, and Unresolved Mechanical Issues to IMA Motorwerke.
I am submitting this formal complaint regarding the repair services provided by IMA Motorwerks. I paid a total of $3,986.93 for three repair services; none were completed. All three problems still exist, rendering my vehicle unusable. I relied on IMA Motorwerks' expertise to properly diagnose and correct the mechanical issues affecting my vehicle. IMA failed to successfully repair my vehicle three times.
In addition, IMA MotorWerke retained possession of my vehicle for a total of 36 days over two separate visits. This timeframe significantly exceeded what I believe was reasonable for the repairs performed and resulted in a substantial loss of use of my vehicle, inconvenience, and additional hardship. I have called two foreign car specialists, identified the work that needed to be performed and asked how many labor hours would be required. Mechanic (1) indicated 8-10 hours; Mechanic (2) indicated 8-12 hours, with 12 hours as the worst-case scenario if there were unanticipated issues.
After I raised concerns regarding the incomplete repairs and unresolved issues, IMA Motorwerks informed me that the company would no longer perform additional work on my vehicle and instructed me to retrieve it. They refused to reimburse me for the services that they did not complete. As a result, I was forced to drive the vehicle approximately 110 miles despite concerns regarding its operating condition and drivability, including unresolved suspension-related issues that resulted from work I had specifically authorized and that IMA agreed to perform.
I believe IMA Motorwerks' decision to discontinue service occurred only after I questioned the quality, accuracy, and completeness of the repairs performed.
Initial Concerns Presented to IMA MotorWerke
When I delivered my vehicle to IMA Motorwerks on May 11, 2026, I specifically asked Chris Pratt to address the following concerns:
1. The engine produced smoke for several minutes after the vehicle had been sitting unused for several days.
2. Oil was present on the underside of the vehicle, particularly around the oil pan area, indicating a possible oil leak.
3. The vehicle was not handling properly. I requested that the suspension be thoroughly inspected and that the vehicle be evaluated to determine whether a wheel alignment or other suspension repairs were necessary.
4. I specifically requested that the oil pan gasket be inspected because I had observed oil in that area and suspected it could be the source of the leak.
Despite these concerns, IMA Motorwerks failed to accurately diagnose and resolve the underlying issues.
Failure to Successfully Complete Wheel Alignment and Suspension Repairs
IMA Motorwerks made two unsuccessful attempts to correct the wheel alignment. After these unsuccessful attempts, Chris Pratt informed me that additional suspension camber bolts were required.
During that discussion, IMA specifically stated that I would only be responsible for the cost of the parts and that no additional labor charges would be applied. I have documentation supporting this statement.
However, when I later received the estimate, labor charges had been added. When I questioned this discrepancy, Mr. IMA denied making the previous commitment and refused to continue repairing my vehicle.
This raises serious concerns regarding the accuracy of the information provided to me, the reliability of the commitments made by IMA Motorwerks, and the fairness of the charges subsequently presented.
Failure to Correct the Oil Leak Despite Multiple Repair Attempts
Despite multiple repair attempts, IMA Motorwerks failed to resolve the oil leak affecting my vehicle.
Before bringing my vehicle to IMA Motorwerks, and again during my initial discussions, I specifically identified the oil pan as a possible source of the leak. Throughout the repair process, I repeatedly asked Mr. Pratt whether the oil pan had been thoroughly inspected and ruled out as the cause. Each time, I was assured that the oil pan had been checked and was not leaking.
However, after my vehicle had been in IMA Motorwerks' possession for 36 days and after I had paid for numerous repairs, I was informed that the actual source of the leak was the oil pan and that an additional $1,700 would be required to repair it.
During the repair process, I paid for repairs including, but not limited to:
* Crankshaft seal replacement
* Intermediate shaft seal replacement
* Intermediate shaft O-ring replacement
* Camshaft seal replacement
* Water pump O-ring replacement
* Auxiliary shaft seal replacement
I authorized and paid for these repairs in good faith, relying on IMA Motorwerke to accurately diagnose the problem and correct the source of the leak. Instead, I was charged for multiple repairs that did not resolve the issue.
I filed a complaint with the BBB.