The manager Wayne reached out to me. We discussed the display and he indicated no tools were in the passenger cabin for the tire rotation/inspection. He offered to have the cover installed (no charge to me) if I bought the part. Part is on order. Than you Wayne. read more

If you like your car, don't take it here. You'll be fed up with anything past an oil change. They didn't install parts correctly or align my vehicle correctly and I've paid the cost. They should reject the job if they don't have the capability to do it correctly the first time. read more

I walked in there were 3 guys in the front no one spoke. So I walked closer and then got a hello. Said I needed a safety inspection and an emissions test. I was referred here by my coworkers because they have a shuttle service and are close to my job. The guy who drives the shuttle is out sick so they cannot drive me back to work which sucks because I came here for that reason. They said I'm the first in line so they can do my complete both inspections before 8am. They did and I was pleasantly surprised and very happy! Will come back but will call first if I need shuttle service. read more

Was told there would be no charge unless they did a leak test and that they would call me prior to doing the leak test to get approval. They didn't call me, they didn't do the leak test, but still charged me $80. They didn't even remove the passenger wheel or remove underpanel to look at steering pump hose connections. Update 3/17/26: after reviewing the business owners response I would only add that it's pretty easy to make things up and try to do social media damage control after you've received completely honest and deserved negative review. Pathetic. I've lived in Reston since 1974 and have rarely experienced such blatant "bait and switch" in my 52 years living here. read more

As a woman, I felt easy there. Great service, friendly, professional staff, shuttle service available but I chose to wait for an oil change and road ready inspection for my 2020 Camry Hybrid $91. Despite a busy waiting room, my car was ready in about 1.5 hours. Comfortable waiting room with ottoman(!), clean bathroom and coffee. read more

I called Sunset Hills Automotive in desperation - they were able to help me right away, they found a solution for my crazy problem (license plate not able to be mounted to front bumper in the normal way) and they didn't even charge me. These guys are the best! read more

Sunset HIlls Automotive was highly recommended by several of my neighbors. I asked Omar at Sunset Hills for a second opinion after another local shop quoted a high price for work that didn't seem necessary. Omar approached the job by troubleshooting in stages to do only what was necessary to diagnose and fix the problem, saving me money. Omar provided great customer service. I'll be back! read more

Excellent service when I had a tire leaking air. They found the screw and patched the tire. Everyone was friendly and professional. Miguel was especially impressive with his excellent customer service. read more

Professional and competent and Fast. Diagnosis was performed and issue fixed. The front office was ready to help and explained clearly what the estimated cost would be, and shuttle service was available to drop off and pick up. read more

9 Sep: Received a phone call from the assistant manager and they acknowledged that the specs they used were incorrect. They refunded the alignment and were cordial about the error they made. Definitely about the customer service; I appreciate that. read more

This review is specifically for Omar. He was thorough, straight-forward, honest and didn't try to upsell me on unnecessary items for my vehicle. I was previously at a prior automotive shop that tried to charge me $1,600 for something that cost literally half of the amount. It was my first experience at Sunset Hills and I will now be a repeat customer. read more

Maybe not the cheapest, but very good. The ride service was especially wonderfully helpful. Friendly sweet shuttle drivers.

I have five Volvos which I have owned since new and maintain them very well. This shop is a few miles from my house so for the past few years I've taken my cars there for inspections. Every time I take my cars there they find something wrong with the brakes, usually some vague comment about uneven wear. Since that is not a failure criteria unless it is established it relates to a mechanical failure that adversely affects braking, minor wear variations are not failures. This last time I took the car and had documented that the rotors were in spec and the calipers were functioning 100% normally and that the pads were wearing evenly, they still refused to pass the car on re-inspection because I did not put on new brake pads and rotors. This is also not in the rules. This place --- at least the one on Sterling -- is as corrupt as they come. read more

They were very friendly and quick, even noticed that an emissions inspection was needed when we forgot to ask for one and took care of it.

I have taken my car and my wife's to Sunset Hills Automotive a few times now and I'm still amazed at how long it took me to realize that getting maintenance at a dealer is just plain stupid. Today a need for new wipers and a shotgun window that would not go up or down put the car into Cory Jones's capable hands. A new motor for the window was acquired and installed along with the wipers. The Icing on the cake was a Sunset Hills Automotive courtesy ride by Aron; a very pleasant man who makes this repair shop shine even brighter. If you are tired of being taken advantage of by other places; you need to give Sunset Hills Automotive a try. John K Nusbaum Reston read more

They were quick and professional, but didn't finish putting my center console back together. I'm fairly certain they were honest with me and gave me good service, but they didn't quite finish the job the right way. read more

Sunset Hills Automotive - Center console. - Auto Repair Near Me - Reston, Virginia

My car started making a horrible grinding noise, and I was sure something big was broken. I stopped at Sunset Hills Automotive to get it diagnosed before driving an hour home. They found the problem- a 1/4" pebble stuck in the brakes- and sent me safely on the way in a short time. Thank you! I'll be a customer again. read more

I've been coming here for years to service all my cars and it's a no frills place to get your car maintained. Their rates seem reasonable, but I've only done pretty basic services like oil change, patching tires, etc. The people there seem pretty nice and I'll keep going back. read more

When I say they are HONEST they are HONEST! I'm a female and we all know some mechanics take advantage of us because we are females. The entire staff and Zack were amazing. I took my car in for 1 issue and they immediately called me letting me know I had a much more serious issue. They did not want to take my money to fix the initial issue until I resolved the bigger issue (rusted metal under car). They kept my car for 2 weeks while I tried to resolve that issue with the dealership who sold me a inoperable car. They did not charge me for keeping the car. They knew I had a much bigger issue and really spared me from spending over 1k. I will always recommend them going forward. I cannot thank Zack and his staff anymore then I have. I owe them dinner for the headache my car was. You can trust this business! read more

Shocked when I took my car in and was told it would be $2400 to replace the front and rear brakes as well as the calipers. After mentioning that the brakes caused the inspection to fail they continued to rattle off multiple items saying that it was needed for the 120k service, but they asked me if it had been done rather than telling me it needed to be done. Discussed all the issues with a mechanic at Shell and they offered to do all the brake work for $1300 which includes both front and rear brakes (pads, calipers, rotors, labor). I was told I was being ripped off. Oh and a diagnostic is $140, not the $90 offered by Sunoco and Shell. Not happy and they lost my business. read more

Been looking for the place where I can depend on my vehicle for any necessities, and huge relief for me that it seemed I finally found the place for that. Every staff in this place is really friendly, professional, detail-oriented, and attentive with addressing my concerns flawlessly. Thank you very much to all staffs for taking care of the needs for my vehicle, and looking forwards with future visits with all needs that my vehicle may need. read more

I returned to SHA. My daughter is leaving for college soon so I took her car in to be serviced. They replaced the cracked fan belt, polished her fogged headlights, rotated her tires, changed her oil and replaced the blanks I provided for her missing fog lights. All done quickly and for a very fair price. Thanks guys she's all set for school!! read more

Sunset Hills Automotive - BEFORE: 2003 Toyota Corolla with dingy headlights and empty fog light socket. - Auto Repair Near Me - Reston, Virginia

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Got me in there quick and got me out of there quick with my emissions and state inspection, definitely recommend it for this service at least! (And didn't hit me with any bs add ons lol) thank you to all the mechanics here! read more

Speedy, fair and super friendly. These guys are very attentive and easy to work with. They have a shuttle service that will make sure to get you where you need to go within their radius! Super helpful when your car is getting work done. read more

Quick and fairly priced service when I had a flat tire recently. I was able to get the car in for service immediately and communication was great. read more

I call them for a tire they were asking the brand of the tires, size of the tires, make and model of the car. At the end I got $97 estimate for mounting two tires!! read more

Ladies and gentlemen, look no further. This is the mother ship of all automotive shop's. There is no shop like this anywhere around. These guy's are more professional than any I've ever seen in this buisness. Each guy was as friendly as can be. They also take AAA. My family are professional race car driver's in Indiana. They own their own shop's there. I grew up racing. I know what I'm talking about. I took my antique sports car here. I normally am nervous to let anyone near it. I never let anyone drive it. Not only did they set my nerves at ease, they took extra great care of me and my car. This shop is massive! It can handle the major stuff, most shop's can't. They have 14 lift's! The waiting room is equipped with fresh filtered water, plenty of magazines and Kuerig coffee. Need I say more? Check out my pictures. Thank you to all of you, at Sunset Hills Automotive. I am leaving with a smile. I will be back. :-) See you next time, Diana read more

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If my husband was with me I would have been treated differently. I just got back from a year deployed, and I want to get my car legal to drive. This places close to where I live and I knew I could get it taken care of right away. This is just recently after I got my car fully inspected from head to toe and got an all-clear. After I turn in my car guy comes in and grabs me and tells me that my car failed inspection. I'm confused because I literally just got everything checked and updated through my regular service provider and the guy acted as though I was lying. As though I didn't even actually know what I was talking about that there is no way that I possibly just had my car fully inspected. He goes on to ask when is the last time I had my brakes inspected. In my mind knowing that it was just the week before and I'm trying to figure out which day he quickly and assuming says you've never had it checked? at that point I realized if I was a man he would not be talking to me this way. This company portrays standard sexism when a woman is there by herself but I guarantee you that if I had my husband doing the talking the attitude that I was given and the judgement I was given would not have been dealt out to him. Thankfully I went to some actual professionals who treated me with respect verified that my car was good to go, Road ready, and immediately got my car re-inspected and it passed. Of note, This company also tried to Swindle me into a service that I did not need it for $110 when my car was state approved for its emission test. read more

Very accommodating honest mechanics. I had a nail in my right front tire. They took a look, gave me honest options and didnt even charge me. Really appreciate them!! read more

Another shop diagnosed my vehicle as having a problem that would be about 1K to fix. I wanted to be sure that the issue was legit, and also get a second opinion as to what my options were, so I came here. They showed me the issue, and explained why it was necessary. It only took them a minute, but I will be getting the work done here as a result. read more

The owner Wayne is awesome. Great location near the metro. Nice lobby and quick service.

After a recent move to Virginia, I discovered I needed both a state inspection and emissions test for my one year old vehicle in order to register it in the state. I looked up reviews of several places in the area and settled on Sunset Hills Automotive. Their service was quick, polite, and efficient. All employees were masked and I felt comfortable waiting in the waiting area for my vehicle. My husband visited the next day with his vehicle and received the same level of service. We will return. read more

These guys managed to do something I rarely see. They quoted me a price that was higher than the Honda dealer for some brakes on my ten year old car. Bravo folks! read more

Zach McDonald was extremely helpful with my vehicle. When I entered the building I was greeted and assisted within seconds. He also scheduled my appointment and helped diagnose the issues with my vehicle within a short span of time. After I received the keys to my vehicle I knew I would be a long-term customer. I'd recommend this crew to anyone in Reston looking for a quality 5-star service diagnostics or tuneup. Thanks Zach! I'll be bach! read more

Absolutely do not go here. Super dishonest. Took my VW in for an oil change and tire rotation and an associate (Buddy) told me that one of my rear brake calipers was leaking fluid and required replacing. "It's serious enough that you might lose your brakes on the way home." He went on to say that due to the age of both rear calipers, it would be prudent to replace the other caliper as well. The whole process would have cost just over $1000. Took the car to another mechanic for a second opinion. Turns out that the undamaged caliper was visibly new and the "damaged" caliper was not leaking at all, but sprayed with brake fluid. Brakes are still working fine over 2000 miles later. AVOID. read more

I've been going here since another shop quoted me something like $1500 for work, and Sunset Hills said it would be $300. They've supported me through two cars and various situations! They're courteous, honest, and the waiting room is extremely comfortable. I've also taken their shuttle. This is absolutely where I turn for any kind of auto repairs, inspections, oil changes, etc. read more

After dealing with Dodge for months about an issue with my car I decided to take it here instead. Not only did they find the problem it took less than a week. Its an easy 5 stars from me. read more

I've been coming here on and off since about 2005ish. Not sure why I stopped coming here, actually. They're a great shop. Always seem fair and don't try to upsell you. I tried several other shops in the area, but they've all left a bad taste in my mouth (so to speak). I'm sticking with these guys for both my and my wife's vehicle for the foreseeable future. read more

The gentleman at Sunset Hills do a phenomenal job on my car. I trust them to take care of all of my automotive needs. I had a oil change and tire rotation Saturday morning and they did not disappoint. I was out within the hour. read more

This was the automotive shop that I tried when I first moved to Reston, and I've since found another mechanic that I prefer. The service is above average here, but it was sticker shock and a misdiagnosis that caused me to switch. First of all, they really make you comfortable while you wait; this is something a lot of automotive shops don't do. Admittedly, my current mechanic's waiting room is sterile, impersonal, and has the bare minimum of uncomfortable chairs and small tables. The waiting area here is equipped with comfortable chairs, refreshments, and entertainment. The staff are really friendly too. However, the second time I went in to get an issue with my car looked at, things didn't go quite right. Long story, but the short version is that they misdiagnosed an issue that I was having and quoted me a lot more than I thought it should be. When I brought it to another shop for a second quote before I emptied my wallet, I found out that it was a different issue that would cost me about a third of what I was initially quoted. That shouldn't be happening, but otherwise I really liked my first experience. read more