I can't say enough how pleased I am with the service provided by East Side Auto Service. Recently…read moreexperienced an issue with my vehicle late on a Friday afternoon. Despite being booked for the following week, Wade allowed me to drop the vehicle off on Sunday evening and by Wednesday had completed the repair of a complex issue. Have been using East Side for over 15 years; they enjoy my complete confidence and trust. Would not consider using anyone else!

I was having a hard time getting a straight diagnosis of a recall on a Ford I was driving. Wade and…read moreEast Side Auto shot me straight and explained everything clearly without an ounce of condescension. I felt well taken care of and would recommend this place to anyone. I ended up buying a new car and when it has any issues East Side will be my first call. Thank you to all of them for running a great shop!

I have come here twice for work on my Honda Accord and I would not go anywhere else. I trust these…read morepeople and I know the work is going to be done professionally and honestly.

Took care of some emergency needs on my SUV without an appointment. Great service and reasonable…read moreprices. No upselling. Great crew working here.

Jim made the MD State Safety Inspection for an old car very easy. He described, with knowledge,…read morewhat it took for it to pass and offered very honest options. Would absolutely recommend for any type of service. A really great experience.

More parking space because everything went well, except for the fact that they didn't have enough…read moreroom to park my car and to park the car long enough to get the parts that might be necessary to repair my car

This review is for the service branch/dept. Fantastic experience/Excellent service! I purchased a…read morelift kit and running board/steps for my Toyota Tundra. They did an excellent job. Service was excellent. The job took a few days and since I was out of town (nearly 2 hr drive each way), they provided a loaner vehicle at no cost. The price was competitive, and there is a warrantee and 500 mile follow-up service visit also. I will be a repeat customer and I hope they have as much business as they want. Honesty and quality work is so refreshing (I've had the opposite experience and it's not fun!)

My experience with Krietz Auto was horrible from the start. I reached out on a truck , it took 2…read moremonths to get this finalized and the truck I originally wanted sold and had to settle for anothe r one. I had to sign for all do prior to getting it transported to me. Upon delivery, the truck was damaged by their transportation company and they did not follow up for anything. I emailed the general manager and also left a voicemail and never heard back. All I got was an automated email from the "general manager " to reach out if I needed anything. Horrible sales experience horrible customer service experience, horrible transportation experience. I reached out for some tire information as I believe 2 tires are to be manufactured defective. The service department was promising as they heard my concern and said they would reach back out but haven't. I have not asked for anything . No deductions for the truck damage , nothing. They don't care enough about you. You are just another paycheck.

I came here due to the great Yelp reviews. I'll be going back due to the great service and…read morefriendliness that created those Yelp reviews and what I've experienced myself today. They saw me ahead of time and took no time in doing the state inspection. They explained what needed to be done etc, that it would take up to 45 minutes. They were done in less time than that and for whatever reason gave me a discount. Four wheel drive should be $99, but they charged me $69. Receptionist was friendly and chatty. I asked if it was a family business due to the level of service. She replied that it's two families that feel like one big family. It certainly feels like that, and they seem to endeavor to treat customers like family. That's going to make me a regular here. Well a regular when it suits me. Not like I'm going to hope my car breaks down...

I have been taking my vehicles to them for the last 3 years. Excellent communication. Accurate…read moreestimates. Good Honest and friendly people. If you have to leave a message they get back to you quickly. I would give 6 stars.

10/10, highly recommend. Ameer (the manager) and his team go above and beyond to answer questions…read moreand make sure you feel confident in the work being done. The pricing is worth the level of assurance I received, especially with the warranty and follow-up. I needed my vehicle turned around quickly, and they accommodated my timeline without cutting corners. What stood out most was that I never felt pressured at any point. Instead, they went out of their way in a respectful and professional manner to earn my business. As someone who usually wants a second opinion, I appreciated how they clearly explained what needed to be done, why, and showed proof of the work. They delivered exactly what I needed and got my vehicle back to me on time. I'll gladly continue to bring my business here moving forward.

I came to Car Doctor for a simple oil change, and this was my first time visiting -- I was honestly…read morevery impressed. The staff was incredibly attentive, honest, and welcoming from the start. Even though it's a smaller shop, they have a comfortable waiting area with free coffee, snacks, and water, which was a really nice touch. They took care of my oil change and filter without an appointment and finished in less than an hour and a half. What really stood out to me was their honesty and generosity -- they even told me my next oil change would be free, which I've never experienced before. I've been to dealerships and many other auto service places around the Washington area over the past 20 years, and I can truly say this level of service is rare. This was my first visit, but based on this experience, they've earned my five stars. I'll definitely be coming back and highly recommend them!

I love love love this auto care shop. They are always transparent about their pricing and provide…read moreevidence of any issues they find with my vehicle. As long as I am in the area this is where I will go.

From the owner: A full service shop with ASE-Certified Master Technicians to handle all the needs for your…read moreDomestic, European, Import, Hybrid & EV. Featuring the area's only Digital Car Care Inspections and our exclusive Show'n Tell Service. Tires, brakes, diagnostics, AC, alignments, performance upgrades, Tech inspections. Military discount. Family & Pet Friendly Business. Experience the best!

Was quoted $1,100 for a windshield wiper motor replacement. Competitors in the area were around…read more$300. It was the 5th or 6th time taking my car there. They are usually really good. The new heavy set guy that works the front desk has really price gauged me the last two times. The gentleman with the ear piercings was always much more reasonable. I will no longer be going to this location and they will lose my business to another local mechanic. Hope they train this new guy a little better. Very dishonest.

Shop seems to pick and choose what they want to do, and seems to not want to do any simple…read moreservices. I've been turned away three times already. Having been a service manager myself for 2 independent shops and a dealer, I understand what might be justifications to decline a service. None of my visits were out of the ordinary. I understand time is money, but turning away customers is just not right. The most recent visit, was to have a TPMS sensor swapped from one wheel to another (brand new wheel and sensor). I had visited the ship the previous day, and was told it could be done. I even made the effort to take the wheels off the car, so not to take up a lift. Not to mention I scheduled time out of my day , only to be T old work won't be done bc rubber seals on the stem can get damaged. I did inform that the sensor is new, but no luck. TPMS sensors can be removed and reinstalled with no problem, especially when new. I'm just guessing the job wasn't worth their time. But wasting my time was apparently ok. AutoStream website shows a plethora of services thats provided which just doesn't seem to be the case.