Gotta say, I'm impressed. Was looking to buy a used motorcycle from a private seller. Had Fairfax…read moreCycles do a pre-purchase inspection and I'm so glad I did. They found all the gremlins. Saved me thousands and lots of heartache. Thank you, FC!

I usually work on my bike myself, but this year I didn't want to spend too much time on it,…read moreespecially replacing the stock front fork with an Ohlins on my Yamaha XSR700. I also wanted a second set of eyes to check all my work and inspect everything once in a while, so I dropped my bike off at Fairfax Cycles. The main service I requested was to replace the front fork and exchange the fork and brake oils. I bought the Ohlins fork from Partszilla and dropped it off at the shop. I was missing some other small parts needed, and they were able to order it for me. I had a budget I wanted to stick to, and they were able to work with me to meet my budget and the services I needed. They were very flexible. For the amount of work done on my bike, I'd say the price was fair. The place is very busy all year round, though. Please set your expectations. You'll likely have to wait to get serviced. You'll also need to pick up ASAP. I felt good about all the services performed on the bike. The installed Ohlins fork makes the bike so much better. Will I come back, a definite yes.

The following is a letter sent to Brown's Motorcycle Repair from my attorney. Regrettably, they…read morehave not responded after two attempts and several phone calls. It is more than sad that a company can not only be so incompetent but lack basic integrity. In the letter below, names were omitted to protect privacy. Our File No.: MD-X64-2DS SECOND ATTEMPT Dear Sir/Madam: As you were advised in our previous letter dated, December 9, 2021, Brown's customer, Mr... contacted our office and requested our assistance with a matter involving the repair of his 2002 Kawasaki Vulcan VN800 motorcycle. To date Mr... has not received a response and as such has requested that the letter be re-sent to you in a second and final good faith attempt to resolve this matter without the need for further legal action. On March 31, 2021, Mr... brought his motorcycle via a towing company to your facility for the repair of a gas leak after noticing a puddle of gas on his garage floor under his bike. At that time, he was informed that after a thorough assessment of his bike, no leak was discovered and that the only repair needed to his motorcycle was a new chain which he agreed to have replaced. Once the chain was replaced, Mr... drove his motorcycle twenty (20) miles to his home and parked it in his garage. However, once his bike was turned off, gas again began to leak and puddle under his bike. In other words, the problem was not fixed and Mr... drove the bike home, unknowingly, at great risk. Mr... immediately contacted Brown's who picked the motorcycle up on April 29, 2021, to again assess the location of the gas leak. On July 13, 2021, Mr... was informed that his bike was repaired and ready to be picked up and Mr... paid the repair invoice which totaled $249.46 for the removal, cleaning and replacement of the carburetor, flushing the fuel tank and replacing the spark plugs and fuel filter. Thereafter, Mr... drove his motorcycle only once in August and when he attempted to take his motorcycle out for a second time on September 25th, he discovered that his bike would not start and that gas had once again leaked and formed a puddle under his bike. Immediately Mr... contacted Brown's to advise them of the issue and he was informed that the bike would be picked up for repair and that he would be contacted with the scheduled date. Although Mr... patiently waited almost two (2) months, he never received a return telephone call from Brown's. Needing his motorcycle repaired, Mr... had no other choice but to have his motorcycle towed to another facility, Ellicott City MotorSports Inc. who determined that the carburetor was overflowing with fuel. Ellicott City MotorSports removed, cleaned, replaced the carburetor and flushed the fuel tank. Due to Brown's failure to properly repair his motorcycle, Mr... was forced to  pay an additional $349.00 to another facility for this repair. It should also be noted that Ellicott City performed the same repair that Brown's was alleged to have performed within only a few weeks whereas Brown's took almost three (3) months to return the bike and it was not returned repaired. As a motorcycle repair facility, Brown's holds itself out to have the knowledge and experience to properly repair motorcycles and Mr... relied on that expertise when he chose to bring his bike to Brown's for repair. Unfortunately, this was to Mr... detriment as he not only had to pay additional monies due to Brown's failure to properly repair his motorcycle, but for several months (the entire spring plus), he also loss the enjoyment of riding his motorcycle. Therefore, through the assistance of this office, Mr... demands that Brown's reimburse him a total amount of $____ which represents the amount initially paid to Brown's as well as the amount Mr... was forced to pay due to Brown's failure to repair the motorcycle. As noted above, this is the second and final attempt to resolve this matter amicably without the need to seek further legal action. Please contact Mr... directly within ten (10) business days from the date of this letter to confirm resolution of this matter. If this matter is not adequately resolved, Mr.... has been advised to pursue further legal action. Your prompt attention to this matter will be expected.

I found the work at Brown's to be very good and prices very fair, and the people very friendly. I…read morefeel fortunate to have found them.

Best place to have your Harley serviced. J.D is a down to earth guy and his prices are fair. I will…read morebe recommending this shop to all my friends and family who ride.

After 30+ years of wasting my money on Harley dealership shops and mechanics, I stumble onto this…read moreshop. Wow. Customer service is fantastic, Paul and Learch helped me get my 07 Ultimate Trike running perfectly. Everyone is a motorhead and they knows their sh$t. As long as I still live in Maryland, I won't trust anyone else. 5 stars. §§§§§ Mitch Y

Took my 2016 Ultra Limited in for new tires, pipes, tuner, and air cleaner. Greg and Cory helped…read morewith the selections and had it ready for me in no time! Great service - I see a new cam in my future - Will definitely use these guys again!

Great people, great customer service and highly skilled I…read morehad them work on my Road King and tune!

I needed a motorcycle tire mounted so I called to make an appointment... it turns out they (not…read moreonly had a tire for my bike in stock) but was able to mount it that very same day! Super fair pricing & expert service as well. 5 stars all the way.

He found the problem that wasn't what I thought. I got the notice the repairs were done after the…read morepart came in and it turned out to be a less expensive repair.

I met Johnny back in 2011 at Ride Across Maryland. I have had Johnny perform all kinds of repair,…read moreupgrades, maintenance on my past 3 motorcycles. I wouldn't let anyone else work on them. Johnny is very meticulous and I have never had one complaint. He is honest - hard working - and fair. If you are interested in his work, don't hesitate to contact him. You will not be sorry. He is the best around. Linda "Mama" Lou

Josh provides the customer service that is beyond expectations, especially these days…read more Had some trouble with the hand brake on my 2007 Road King. I picked up a new piston and was having trouble replacing it myself. By luck I ran across his shop. Reached out and he was incredibly responsive and accommodating. I brought the brake master cylinder into him, went to the store down the road, came back and it was fixed. He gave great suggestions for bleeding the cylinder and then the brake lines. Brakes are back to normal. All good.

This shop will make you forget the dealer and their overpriced T shirts. This is where to take your…read morebike for service, upgrades, and repairs. If you want to be treated like a valued customer, take your bike to a small place that's focused on good customer service and good craftsmanship.

Can not knock their product. Ordered a new head unit/ speaker set for my ultra. At time of order…read morethe website said they couldn't guarantee 24 to 48 ship but will take 10 days. So I ordered after the 16th day still had no product or info whatsever. Called 3 times a day (leaving messages with each) for an entire week. Sent an email a day. NO RESPONSE TO ANYTHING. finally after 3 weeks finally got a hold of someone and let the excuses begin. Covid, weather, you name it. Was still given no idea of when they would ship. Then without word product showed up at exactly the one month mark. So, if you need something good but aren't in any hurry whatsoever or need customer service of any kind, this is the place.

I really don't have much to say without being too nasty. I made a purchase back in June 2021. I was…read moretold I should receive my order within a Month. Two Months later I had made multiple attempts via Phone & Email to contact them for updates. They will not answer their phone at all. You will be caller one and will be on hold indefinitely without an answer. I was lucky enough to get one response email after dozens of attempts trying to reach out, and that was it, the response was a robo response. It's Mid Oct.now and literally had to make a Fraud report against Fat Heat. I highly suggest staying away and not waste your time. There's to many small businesses out there with better quality wanting to do business, unlike getting blown off by this non professional outfit "Fat Head". Do yourself a favor and go somewhere else. Bottom line is all they had to do was keep me updated and let me know their still trying and or whatever it was that was holding up the order. If they would have made contact with me l would probably still be working with them and waiting. The motorcycle business is probably one of the largest fraudulent business there is and FAT HEAD is one of them.... Stay Away and find a professional source for your needs !!!!!!!

I had a bad experience with Coleman Powersports in falls church,va and Phil at JT was able to knock…read moreit out oF the park and save the day. I got the same deal as I was supposed to get at the other place and did it with ease. I rode off with a brand new 2020 zx14r smiling from ear to ear. JT has my loyalty's for being treated like a family member and not a schmuck off the streets. Thank you JT and especially Phil Danny Armijo

I wish I could express positive feedback about JT Motorsports in Frederick, Maryland, but…read moreunfortunately, that's not the case. Recently, I asked JT Motorsports to supply and mount two motorcycle tires. I was surprised to find that the price of these tires was 35% higher than what I paid for the same brand and size two years ago. I attributed this increase to the rising cost of living in Maryland, as my last set was purchased during Sturgis Bike Week at J&P Cycles on a Sunday (Mid-Rally). However, when I received the (1st) invoice, I was stunned to find a charge of $360. I couldn't believe it and thought there must have been an error. Even the staff member seemed surprised. He double-checked the invoice and printed a revised bill of $288. Although this was a reduction, I was still taken aback by the amount, especially since I was expecting to pay closer to my last experience ($200). I reached out to several well-known motorcycle groups to gauge what others would expect to pay for such a service. Most members estimated the cost at around $40 to $80 per tire. In short, I was disappointed with the invoices received and paid. Unless there is an adjustment to their pricing structure, I will not be returning to JT Motorsports for future purchases. It's disappointing because I had hoped to have a nearby reliable establishment for my motorcycle needs.

On yesterday while riding to WV... THIS HAPPENED... My gear shifter went out on me while in 6th…read moregear and I had no clue until I tried to down shift while going through a curve... "I heard don't panic..." I signaled Tommie to get off on the next exit... meanwhile I kept my hand on my that throttle and used the clutch so that I could keep good speed and not have to stop until we found a safe location... we went to a McDonalds in Williamsport MD and I manage to get Odessa safely in a parking spot! I smiled and Tommie smiled back at me gave me a kiss and asked if I was alright... I said yes, I'm good but how are we gone make it to our grandchildren's game on time and who's gone fix my bike... this is when I whipped my cellphone out and contacted Rooster Cycles a family who we met that became FAMILY the day we met while coming from Bike Week in Ocean City... They came straight to me fixed my bike in the parking lot and we made the game on time!!! Big ups and THANKS to Rooster Cycles for showing up and taking care of me when in need!!! I thank GOD FOR THIS BUSINESS AND THIS FAMILY!!! They took care of me!! No questions asked!! IF YOU NEED MOTORCYCLE WORK DONE... DON'T GO ANYWHERE ELSE BUT HERE!!! I promise you... YOU WON'T BE DISAPPOINTED!!!