After dealing with so many frustrations and ongoing car issues, I finally had a great experience at Superior Auto Service. Their customer service was outstanding--they took the time to thoroughly review my concerns, provided detailed photos in the report, and offered honest recommendations at affordable pricing. Big shoutout to John and Jon for taking such great care of me! I truly appreciated their transparency and professionalism. I would highly recommend their services to anyone! read more

Sunday night, my car wouldn't start. I had it towed to superior on Sunday night and it was there for them first thing Monday morning. Superior noted on the invoice that the car was dead on arrival. Said they tested the battery and that they were able to start the vehicle with starting fluid after multiple attempts. Well, to me that means there were something wrong with the car battery. They got the car running and charged me $155. They kept the car all day, over seven hours to do the safety maintenance inspection that I didn't ask for. They didn't ask me either. Two days later, the car would not start again. I called superior to let them know and they said that the battery was OK when it was there. The battery was dead in their own words when they checked it. I don't understand why they didn't replace the battery. I was unable to go to work on my new job on Wednesday, I would think that an auto service center would recognize when a battery needs replaced.. I am homeless and sleeping in my car. I have no money to get it towed. Fortunately, somebody helped me in the Walmart parking lot to get the car running so I can drive it to a Walmart service center. If that kind person did not help me, I would've been stuck there. I would not have been able to go to work. I wouldn't had a place to sleep. Anyway, I think they should've changed the battery on Monday when the car was in their shop. I think they should've recognized that since it was dead on Sunday and Monday and it was a really old battery, they should have replaced it. Since they didn't, it was a big hassle for me not going back to Superior auto service again. It said on the invoice that they recommended that I monitor it. That is ridiculous. I'm supposed to just drive the car around and hope that it starts when I get back in. I would have to have an expense of it being towed. Shouldn't they fix the car so you don't get stranded somewhere ? Walmart charged me $150 for the battery and instillation. Superior charged me $155 and didn't fix the car. They just gave me a list of $2000 worth of stuff that needed to be Repaired. read more

Tried to charge us $1200 for a $600 job. We ended up leaving and taking our car to an honest and trustworthy mechanic. We were told that it would not cost anything for them to look at it, then charged us almost $200 without our permission for the exact diagnostic we came with that we already paid a dealership $100 to complete. They changed their story multiple times. We wasted our time and money coming here. Will not be coming back due to their dishonesty and lack of transparency. read more

My car needed a brake job to solved a persistent noise problem After my Inspection Report showed my car needed both discs and pads ( and I saw the damage on the lift ) was the source of this problem. My Mechanic solved this issue quicky and in the same day which was important this day ! I would certainly recommend this shop for all my car repairs in the future no question. I think I will give these guys 5 stars for my continue experience. H. Andree read more

To preface, I don't trust reviewers that have only written one review so I'd suggest ignoring the B.S. review below. Now that we've got that out of the way, Superior took amazing care of my car, from start to finish. I was even picked up (I live nearby) when the work was completed; now that's service! The price was reasonable and the quality of the work was superb. It's been over a month since the repairs were performed (I had a fuel line leak) and my car has been running smoothly ever since. They offer a discount club which is a nice tough. I couldn't be happier with my overall experience at Superior. read more

I have a 94 Nissan Altima, Rob and his team did an excellent job to. Get me back on the road. Outstanding service in which I found in this business. I will continue to get my car serviced at this location. read more

Let me first say that these are some of the nicest people you'll ever meet. I have been taking my cars to Superior for several years and have always been treated well and so have my cars. Dave Taggert and his team of seasoned professionals are knowledgeable and they care about doing things right the first time. I have had numerous oil changes and tire rotations here and I've also had tires that I ordered from TireRack.com delivered here (they are an authorized installer) and had Superior mount and balance them. I also very much appreciate thier shuttle service since they always drive me to and from work while they have my car. I have truly come to rely on them for all my vehicle's needs. read more

Superior Auto Service Center - Auto Repair Near Me - Frederick, Maryland

My 2002 Chrysler Sebring LX simply died while idling at a red light. It was made further awkward because I'm deaf, making it difficult to communicate or obtain assistance. I had to walk through traffic to a nearby gas station, then I asked them to call the police as I needed help getting the car out of traffic. Soon, the police came, and they helped to push the car out of the way to the gas station. If I could leave a review for the police, I would! Once the car was out of the way, they called for a tow -- Mark's Equipment company, I think it was the name. In any case, they recommended Superior Auto services, and said they were honest, had good prices, definitely worth using. The tow driver called them on my behalf to confirm they were able and willing to look at my car. They confirmed. My car then was towed to Superior Auto. They didn't waste any time at all. A guy there named Jim Gray (assistant service manager) immediately got started on my car. He asked what happened. I explained to him that my car was in pretty bad shape, that I wanted to know if it was worth fixing. He then said he'd take a look at the car TODAY. I was surprised, as many mechanics usually wait a few days before even taking a look at a car. He was extremely friendly and courteous. He offered a shuttle home so I could wait at home while they checked out the car. There was no charge for the shuttle. Simply amazing. I of course accepted. They took me home. The shuttle driver was very friendly, and was a remarkably smooth driver; I suspect I could learn a few driving tips from him. A few hours later, Jim sent me a text (due to my being deaf) and told me they had it up and running. They sent the shuttle to pick me up. As soon as I got there, Jim came out of the garage immediately and provided me with a detailed report of the issues my car had. It turns out it was due to a blown ignition fuse that my car failed to restart after it stalled. Jim informed me that my car was leaking transmission, oil, and coolant. Furthermore, he informed me that the leaks were major, that it had gotten on the belts, and so on. Pretty bad. Total estimated cost of repairs: $2,400. Of course, I winced, but I wasn't surprised. I knew my car was pretty bad off. Jim told me that while he would love to do the sale, he couldn't recommend fixing the car, that the cost to fix the car exceeded the value of the car. I found this admirable-- this guy could be milking me for all I was worth, and here was he telling me it wasn't worth pouring money into. The total cost for diagnosis, inspection, and replacement of the fuse was $104. We came to an arrangement for the bill. I walked out and drove off in my car in amazement. This was the first time in my life I met a honest, ethical mechanic who actually gave a damn. I plan on using Superior Auto permanently. They won a loyal customer out of me. I plan on recommending them to everyone I know. In fact, they come with my highest recommendations. If they ever in the future tell me something is wrong and that it's pricey but worth fixing, I'm trusting them. They definitely have earned my trust today. I've already said this, but once again, they come with my highest recommendations. If you're in need for auto repairs, they're the people to go to! You actually can trust them. That's rare nowadays. read more

The name says it all. I turned up on their stoop first thing in the morning with a mystery problem, and after driving me to work, they managed to diagnose the car and make multiple repairs in time for me to pick up my vehicle at the end of the day. They promptly called me once they knew what was going on, and I feel like they gave me honest input on what was most critical to fix on a vehicle that is 16 years old. And let me tell you, this car is now running better than ever. I highly recommend Superior Auto, both for the excellent service and the speed and quality of the work. read more

I had a rattle in my 2012 Elantra. I thought it was my brakes and I tried to figure it out myself but gave up on that. I chose superior auto purely because of the yelp reviews. I fully understand why all 6 reviews are 5 stars. The prices were extremely affordable, they fixed the problem in half a day, fixed the mistake I did by breaking a screw in my brake caliper, and provided a shuttle service which is really a huge plus as everyone in the world has had the problem of finding a ride to and from when getting car work done. These guys are ridiculously nice and knowledgable. Felt almost like a 1960s barber shop old school feel. Genuinely nice people. I'll be back every time from now on. Great job by the staff. read more

I was headed out of town and had a low tire. Thankful they could fit me and get me safe and back on the road. I had arranged for an oil change appointment but when that turned into more they were so accommodating. They even shuttled me to appointments and made sure I had lunch before they fed themselves! I just can't say enough kind things of Tanya. Thank you guys! read more

Been taking my various cars there for years. Always friendly people and great service. Prices are fair and always willing to give you options and work with you. read more

I took my Mazda CX-5 in for diagnostics for the first time at Superior. I recently moved to the Frederick area and needed a place closer than my usual auto shop in Gaithersburg, MD. My car was making a noise and I suspected a wheel bearing needed replaced. Superior said my front and rear wheel bearings need replaced as well as my rear brakes, engine air filter and an oil change. All for a whopping $1400. Picked up my car to take it to my usual auto shop that I trust. When picking up my car, I was asked if the shop I was taking it to was "astronomically beating their prices". Took my car to my auto shop and was told my car was misdiagnosed. I only needed the front wheel bearing replaced and right brake, all for only $630. Little did Superior know I had my oil changed a week ago so for them to say I needed an oil change was a blatant lie to get money. I would never bring my car back here and do not recommend it to anyone. All they care about is making more money, not actually fixing your car for what is wrong with it. read more

Jim is just a great person to talk about your car, he explains everything in easy to understand language. It always makes me feel good to go to Superior Auto. They even vacuumed my car!! read more

Although I continue to have an oil and water type response to one of the customer servicemen, I continue to use them because the management listens to my concerns, explains things in a clear, non-condescending way, and goes out of their way to personally help me in any way I need, like financing a large part of the bill. (I live on a fixed retirement income, and my vehicle is 15 years old, so it has big jobs come up at least once a year, and I have little in savings.) And although I find the current hourly labor rate for auto mechanics to be absurdly high (as someone who has a science Master's degree I never came near to making that kind of money, or even half of it), and even if they are 'competitive' within the Frederick area, they are high for the area I live in), that is certainly not just specific to Superior, and they have a great customer rebate card that helps considerably. They also seem to be slow in the order they get to your vehicle even just to diagnose the problem, even if you have an appointment, and when they are busy, can be a little pushy to leave your car even if that is not a good option for you (they act genuinely surprised when you want to wait.) Bottom line, however, they do quality repair work, I never get the feeling that they are padding the bill by finding things that need repair when they don't (like a dealership will do), and have the best guarantee I've ever seen. And again, the owner and his son the manager are really great people to deal with. read more

I called for a quote on replacing front brake rotors/pads, antifreeze change, oil change. All together parts from autozone would cost between $200-250, but they probably buy them at the price autozone gets them at though, so they make that profit too. They quoted me at $840 for what shouldn't be more than 2 hours of work. So we're talking $300 (minimum) per hour for labor!? Does it come with a hooker? Needless to say I can't review the service because I'm not paying these outrageous prices. read more

These guys are great. As a new resident of Frederick, I was really unsure where to find a good, trustworthy and reliable mechanic- following the positive reviews here on yelp led me to the Superior Auto Services, and I was not disappointed. These guys went out of their way to help me get my vehicle up to snuff for State inspection and offered me alternative ways to save money - at the cost of additional business to them. Top it off with extremely helpful, friendly service, and a shuttle to take you to work- this place is great. I'm very happy to say I have myself a reliable mechanic in Frederick and will continue to recommend them to others. read more

My husband and I have gone to Superior Auto Service Center since we moved to the Frederick area. They have always been honest and fair, which we greatly appreciate. The people we work with are always friendly and considerate and make us feel good about continuing to do business with them! read more

I had a MD state inspection performed. They completed in a timely and professional manner. I admit to having a general distrust of auto repair shops. But, I truly trust these guys. In fact, I priced some other services while I was there and they were very competitive with, if not better than, other shops. Very friendly atmosphere. read more

Friendly service, fair pricing and I don't feel like I got ripped off every time I leave the shop like I do other places. Will continue to be a customer till that changes. read more

Had a very good experience at Superior Auto Service Center. Fred and Jim were extremely kind and professional. Exceeded all of my expectations! Will definitely be back for any future repairs. read more

I drive a vehicle with 286,000 miles on it. It is not a high-quality vehicle. What's my secret? The vehicle has been serviced by Superior Auto Service. This is the best auto service and repair center in the greater Frederick area. Dave (Owner), Jim (Service Manager), and Dave (the other Dave) are fantastic. Their technicians are second to none and the customer service is phenomenal. Where could you find another shop where the owner and his team will give you a ride while your car is being serviced? Nowhere. Yes, sometimes car repair is expensive. That is just a reality of life. Yes, sometimes they need all hands on deck, so you may have to wait for an update. However, their work is of the highest quality, they stand behind anything they do, and their prices are more than reasonable. Here's your five stars, Superior Auto Service. I'd give you a hundred if that were an option on Yelp! read more

Very, very expensive. Had to pay almost $400 for them to fix tow light wiring, only worked on it for about 1 hour! Parts were only about $70, they marked up to $135. And they charged $28 for shop supplies. Geeeez. Avoid this place like the plague! read more

A very knowledgeable staff of mechanics, willing to take on the major or minor problems with your vehicle. Always work with a smile and very friendly. You won't be turned away for any repair. I was always offered a ride back to work or offered a loaner vehicle while mine was being repaired. Try them, you won't be disappointed. read more

I called to schedule an appointment for a state inspection. Their inspector had retired, but they referred me happily to another company who was able to help me. Both companies were helpful, friendly and left me feeling happy to have worked with them. read more

Contacted them 3 times: once by email, twice I actually spoke with Jim on the phone. He said he'd get back to me in a few minutes. I called 3 hours later, got him again. He said he'd have an associate call me in a few minutes. Still waiting. I guess they must not need the business. read more

Fantastic level of customer service. Staff are highly skilled and work with integrity. It's comforting to find an auto service company I can trust. I highly recommend Superior in Frederick for their professionalism, competency, consideration for customer's time, and overall pleasant attitude. read more

We called Superior Auto Service Center because the car was over heating and I could see the car leaking antifreeze. They told me I could bring the car right away. When I arrived the place was empty. I tried to explain to the guy what is wrong and where I saw the leak. He told me not worry about it because they are experts at fixing cars. After 45 min he came back and told me they need to replace the thermostat housing and it will cost at least $500 to replace it with the labor. I told him to give me a second. I looked online and the part was $70. I could not believe it will cost over $400 in labor so I refused the service and he charged me $25 for the diagnosis. I did some research and found a different mechanic. They took the car the next day. After a few hours they called and said one of the hose clamps was rusted and another was broken. They replaced them and only charged $67. No leaks or overheating since. The Superior Auto Service Center personnel was either not that expert or they tried to clip me for at least $500 for nothing. read more

Took my car here for a State inspection. I made the appointment multiple days in advance, yet on the day of the appointment, they didn't have anyone available to inspect my car, so they brought it to another shop. Then, they told me they would not pass the inspection unless I paid them extra to "fix" a "problem" that I knew was non-existent, because I had just been working on the car myself. It would seem they were trying to find a way to still make money, despite having to bring it to another shop. I went to this place because of the positive reviews on this website and regret it. I found this place to be dishonest and disorganized. read more

I have been a customer for at least 5 years. They have worked on a suburban, several of our Toyotas, and a BMW several times with excellent results. They have the best customer service of any business I've been to. I always highly recommend them to anybody looking for auto service center. I can't say enough good things about my experience with them. And I have friends that use them and say the same. read more

I'm not sure how many cousins and friends wrote good reviews for this place but here is my honest review. I took my car for inspection and he came up with a list of things like cracked exhaust manifold (something that you can not check by yourself) and brakes job...he wanted $750 for manifold and $700 for rear brake job. Considering time I couldn't replace exhaust manifold but the brake job with decent parts (Roter + brake pad) cost me $95 and took me less than 2 hours to changed it in my garage and I'm not even a mechanic. He was trying to get $600+ for labor??? that's far from fair. Long story short, after all when I got the inspection and took the car home it sounded like a tractor with loud nose (which it wasn't making before)...when I checked, they had touched the muffler exhaust and they broke one of the screws from the middle pipe. I didn't even bother to call them back (sometimes its priceless if you can save your stress) and got the exhaust fixing tape and its fixed for now. The issue with them is they try to talk so nicely to make it seem like whatever they are doing its according to law, and you as a customer you just get ripped off nicely. He said the manifold fix was for my safety but the fact that he damaged my exhaust that caused fumes entering in my car I guess wasn't important. My experience is they are far from being honest although they try to pretend that they are being honest and nice. read more

Excellent service and very personable staff. We were traveling cross country and used Yelp to find this place. Fred was very helpful on the phone, quoting an oil change price MUCH less than Jiffy Lube. Honest helpful business. read more

If you're looking for friendly, courteous, fast, honest and fair, go to Superior Auto Service - these guys will take care of you!

This is absolutely a full service shop! I am SO happy I found a new mechanic up here. I needed scheduled maintenance and then emergency work done and they were on point in helping me out. It was especially convenient getting my state inspection done in the process! I appreciated their open communication and even assisting with transportation needs while my car was being worked on. Super customer service by these guys. I highly recommend them! read more

I picked this location based on reviews. I wanted my tires installed without any paint removed from the wheels - 2010 GT 500 Shelby. They assured me they could. Picked the car up and it looked okay...they had it backed in which was somewhat unusual. Went into a parking lot to do a thorough inspection and saw white glaze on my back bumper. Sure enough - they had gouged the bumper on something and removed the paint- white glaze looks like a rubbing compound or something that had dried on it. So they rubbed the car against something and left a one inch by 1/4 inch black spot on the rubber bumper where the paint was. It was not coming out - paint was physically removed from the bumper!!! Really pisses me off after making an issue of not scratching the rims. So NO...I don't recommend them - all they had to do was put on tires and now have scratched bumper with a black spot in the blue paint...thanks! I will not be back. read more