Finding an honest and dependable mechanic is not easy. Jim is fantastic and I highly recommend his…read moreservices to anyone in Frederick. His prices are fair. He doesn't steer customers to the products that are the most expensive. He encourages customers to buy their own oil/parts if they can to keep prices down and he makes logical recommendations for things you need and the time frame in which they need to be done. He always gets in touch with you before doing something as well. For example, during a routine oil change he looked at the tires on my car, noticed some dry rot, and called immediately to recommend new tires. He gave me some options and an hour later I had two new tires. Lastly, and this is the icing on the cake for me, Jim uses smart phones to take pictures of the things he sees so he can actually show customers what he is talking about. He is the first mechanic I've met that does that and I think it is a nice gesture on his part.

Jim made the MD State Safety Inspection for an old car very easy. He described, with knowledge,…read morewhat it took for it to pass and offered very honest options. Would absolutely recommend for any type of service. A really great experience.

After dealing with so many frustrations and ongoing car issues, I finally had a great experience at…read moreSuperior Auto Service. Their customer service was outstanding--they took the time to thoroughly review my concerns, provided detailed photos in the report, and offered honest recommendations at affordable pricing. Big shoutout to John and Jon for taking such great care of me! I truly appreciated their transparency and professionalism. I would highly recommend their services to anyone!

Sunday night, my car wouldn't start. I had it towed to superior on Sunday night and it was there…read morefor them first thing Monday morning. Superior noted on the invoice that the car was dead on arrival. Said they tested the battery and that they were able to start the vehicle with starting fluid after multiple attempts. Well, to me that means there were something wrong with the car battery. They got the car running and charged me $155. They kept the car all day, over seven hours to do the safety maintenance inspection that I didn't ask for. They didn't ask me either. Two days later, the car would not start again. I called superior to let them know and they said that the battery was OK when it was there. The battery was dead in their own words when they checked it. I don't understand why they didn't replace the battery. I was unable to go to work on my new job on Wednesday, I would think that an auto service center would recognize when a battery needs replaced.. I am homeless and sleeping in my car. I have no money to get it towed. Fortunately, somebody helped me in the Walmart parking lot to get the car running so I can drive it to a Walmart service center. If that kind person did not help me, I would've been stuck there. I would not have been able to go to work. I wouldn't had a place to sleep. Anyway, I think they should've changed the battery on Monday when the car was in their shop. I think they should've recognized that since it was dead on Sunday and Monday and it was a really old battery, they should have replaced it. Since they didn't, it was a big hassle for me not going back to Superior auto service again. It said on the invoice that they recommended that I monitor it. That is ridiculous. I'm supposed to just drive the car around and hope that it starts when I get back in. I would have to have an expense of it being towed. Shouldn't they fix the car so you don't get stranded somewhere ? Walmart charged me $150 for the battery and instillation. Superior charged me $155 and didn't fix the car. They just gave me a list of $2000 worth of stuff that needed to be Repaired.

I can't say enough how pleased I am with the service provided by East Side Auto Service. Recently…read moreexperienced an issue with my vehicle late on a Friday afternoon. Despite being booked for the following week, Wade allowed me to drop the vehicle off on Sunday evening and by Wednesday had completed the repair of a complex issue. Have been using East Side for over 15 years; they enjoy my complete confidence and trust. Would not consider using anyone else!

I was having a hard time getting a straight diagnosis of a recall on a Ford I was driving. Wade and…read moreEast Side Auto shot me straight and explained everything clearly without an ounce of condescension. I felt well taken care of and would recommend this place to anyone. I ended up buying a new car and when it has any issues East Side will be my first call. Thank you to all of them for running a great shop!

I just moved to Frederick from Germantown, so it was time to find another mechanic to work on my…read moreFord Excursion Diesel. Great customer service, and honest information on my trucks repairs. I already replaced my batteries (yes my Excursion has 2 batteries), alternator, and still had starting problems. I turned my truck in on Monday morning, and got it back quickly with the starter replaced. I was given a few options for the repair helping me with my budget. I was kept up to date on the repair through text messages (I love this feature), and my truck was done as promised on time, even with the snow storm. The office staff is very friendly, knowledgeable, and helpful, after getting a free soda, they lent me a snow brush to clean off my truck. The repairs & parts are reasonable, and their waiting room is clean, and comfortable. They just make you feel like you are their only customer/family. After just dealing with a service issue at Criswell Chevy Jeep/Ram service center in Gaithersburg, this was a joy!

During Covid, I brought my vehicle in for an oil change. My car has keyless entry and whoever left…read moremy car in the parking lot had the keyless entry too close to the car, and when I went to pick it up after hours, someone had rummage through my glove compartment and pulled out the glove compartment completely. Fitzway said they would fix it with no charge. When they supposedly fixed it, they did not replace the broken hydraulic arm that opens and closes the glove compartment. They left it with one arm, which worked for a while. They never told me to come back when the part came in for the arm. They just said they fixed it. Now my glove compartment is sitting on my car floor. This is how I found out that they never replaced the hydraulic arm.

They rebuilt my Honda automatic transmission last year. Very professional and courteous, but they…read more"improved" the OE unit with various modifications to "upgrade" the Honda design. One of the modifications was the installation of an external oil cooler, which is always a good idea, but I think they also installed what hot-rodders call a "shift kit". I wish they hadn't done this. It shifts very hard, particularly 2-3 and 3-4. I'll bet that this thing lasts the 25k warranty, but my motor mounts and CV joints probably won't :( If you use this shop, ask about the pros and cons of any potential modifications they will be performing.

My 20 year old daughter had a horrible experience at this shop. She said he was rude when she made…read morethe appt - our first red flag! We should have known better than to bring it to this shop. She wanted to know why the car was making a terrible sound. She dropped it off the night before and didn't hear a word from him until it was time to pick up. Upon arriving, David said "I can't do anything, take it to a dealer and it's $140 because we hooked it up to a scanner" - He never called to ask if this was okay and explain to this NOVICE customer if she was willing and able to pay $140 for the evaluation. He also made her wait in the lobby for 25 minutes prior to giving her the fabulous news! Incredibly disappointing! We will never be back and will share our experience far and wide! :( No wonder why women are afraid to take their cars to mechanics!

I like that they showed me all the inspection forms that show what needs to be fixed. It's good to…read moreknow

4.5 stars. I was from out-of-town and my car broke down late Friday evening due to a broken…read morestarter. Being social-savvy, I surveyed Yelp reviews and picked Churchill Auto based on the reviews, distance, and Saturday hours. I had my car towed to Churchill that night by an independent towing co. (Ugh! $100 for 0.15 miles!) not related to Churchill. Laurel, Churchill's office manager/service coordinator, was a good communicator and pleasure to deal with. I was glad that they could fix my car quickly on Saturday. Extra points for customer service, quick turnaround, and free 12 month roadside assistance. The only downside is the part seemed expensive -marked up a higher than I was expecting. I was charged $250 for a part that cost $145 (72% markup) when the industry average is 35% markup. Aside from that, it was a good experience for this out-of-towner.

I had a pleasant experience getting an alignment done on my 5 series bmw. They finished quickly and…read moreprice was reasonable. They did up charge me for a specialty alignment and were unable to provide me a spec sheet so I Couldnt even see what was done. I will use them again in The future but might specify my wants before they start the work.

I want to love Ken's. But my experiences are like dealing with two different companies . On one…read moreday they are beyond excellent and cannot do enough to satisfy the customer. And to boot, they do work that no one else would touch. For me, that included a complete rebuild of my 2006 transmission in 2024 in their shop. Yes it was costly but it was not a remanufactured tranny and extended the life of my car. If the engine goes, I'll likely return for an engine rebuild rather than a remanufactured engine. On another day, some basic work that should be simple and easy they seem capable of completely missing the mark. Couple this with their reliance on Metro Motor.com and their BG maintenance recommendations and you have what feels like a very hard sell to get your money. The BG recommendations are like a laundry list of what you MIGHT do to your auto if you had unlimited funds and just wanted to spend freely. There seems to be no rnyme or reason to the recommendations either in milage or elapased time. Don't get me wrong. I don't mind paying premiusm prices (which Ken's is) for premium work. That's the issue. I feel like it's sometimes worth it and other times not. I've reached the consclusion that they will get my more difficult jobs but routine maintenance will be handled elsewhere. I wonder if over time they have changed ownership or have new sales incentives in place. It's a shame. I really want them to be like The Car Talk guys from Boston and only do what's right.

I had a wonderful experience at Skip's Auto in Frederick, Maryland. Brian was responsive,…read morerespectful, and extremely helpful throughout the entire process. He drove me home after I dropped off my car and picked me up when the work was completed. Even though the shop appeared very busy that day, the service was prompt and efficient. What stood out most was the genuine hospitality and excellent customer care. I highly recommend Skip's Auto and truly appreciate Brian for making the experience so convenient and pleasant.

I've tried to get in contact with them for over a month now, no one even picks up the phone for me…read more They were supposed to reach out to my warranty service to work on my car and I just found out they never did and I've been waiting around for nothing. Poor customer service and super upsetting.