We had a great experience Hi Lo Auto. Mike was responsive and informative. He communicated with us on the entire process, was transparent and made us feel that we could trust in the dealership. This was our first big purchase and we felt appreciated and cared for. They stayed open for us after hours and we're flexible with the complexity of our situation. Would work with them again. read more

0/5 They sold my grandma a used Kia optima after about a month. AC kept going out had a leak somewhere two years later now needs a head gasket stay away from this place rip off. I'm surprised there were still open. read more

Hands down the best dealership ive ever been to, for my first experience buying a car theses guys made it nothing but comfortable and easy as well as enjoyable. Alex, Greg and his other staff are some really cool guys who are very knowledgeable about their business and have absolutely no problem explaining something to you. They helped me find a car that fits me to every extent and made the process so enjoyable. Thank you guys again for all of your help and support throughout this process!! read more

These mofo's had me drive an HOUR to show me a truck with significant body damage. That wasn't disclosed in any listing. NEVAH!!! read more

Did my due diligence and still got got bc I was in a rush. I won't blast them both(Sales Rep and GM) by name on here, but they all know and I am def not recommending Hi Lo nor will I be going back. It states in numerous places is does come with a FREE 6k mile warranty, which I knew it did. Got tricked into having to pay $1,695 extra for it because he told me it was extra and they do not come with it. You obviously don't so keep that in mind unless the "FREE 6k/6 month warranty" I have now just read again in numerous places is false advertising. Love the car I bought, but sleezy ass thing to do so be careful shopping. Don't ask for reviews if there is a chance the customer can uncover you did something bush league read more

I drove from Philly to Frederick to get my 2014 320i BMW STICK. Absolute premium service from first contact. Mike the finance wizard gave me rate of 14.5% down from 22% from my prior car. I felt he was honest, was a effective administrator, and handled the transaction very well. We got there at 445pm Friday afternoon and the car looked great. The salesman (sorry I forget his name) was from South America and was very pleasant to work with. I was about $1000 short on the deal and Mike and myself had a handshake deal on me paying the balance in a week or so. They held my old car for about 3 weeks until I could pick it up. I will go there again... Go luck Gentlemen and God Bless. Thanks, Ed read more

I got an offer in the mail with a code that said that I won $5000. I had to call a number to make an appointment with the dealership for the "event". So I called and made the appointment. Now I know that I wasn't going to walk away with cash but I was just curious as to what they would try to push me to buy. So I went to the dealership and two gentlemen greeted me - one was Caucasian and one was African American (I wish I took their names down). Right from the getgo, I knew I didn't win anything by the way they spoke. The Caucasian man sat right in front of me and the African American man sat on his desk on my right. So both men started asking me questions like what car do I drive? I told them that I drive a Mazda so the man to my right told me that Mazda is as good as a Ford. I told him I didn't get that memo but that's good to know ;) Then the guy in front of me told me that what is the one thing I don't like about my car and I told him I love everything about my car to which he was surprised. He told me that people always have one thing that they don't like. Anyway, then he told me that if he would offer me $3000 over the trade in value of the car, what would I buy? I told him another Mazda and then they both started laughing at me. Then the guy sitting in front of me showed me a board that had the codes of the $5000 cash winner and obviously I wasn't one if them so I just walked out. Reason why I wouldn't buy a car from here because clearly the two sales associates were condescending! When they found out that I drove a Mazda, they couldn't understand why. Instead of trying to find out what I love about my car, they put the car down. I felt that they actually looked down on me because I drove a Mazda. They obviously weren't tuned in with reality because Mazda is a great car and they didn't have any Mazda's in stock (surprise surprise). I know four people who bought brand new Mazda 6 within the past couple of years. If you bought a car from here, make sure you do your homework because I got the feeling all they wanted to do is make a sale at any cost read more

A big time reminder to only buy a used car from a DEALERSHIP !!!! These guys are atrocious and sell you crappy cars that are horribly maintained, but somehow pass the bare minimum MAryland inspection. They got me for 3k and knowingly sold me a car that was 24000 miles past normal maintenance. Buy your used car from a dealership!!! They check the brakes, plugs, and belts BEFORE selling you a car. And they at least tell you what needs to be done BEFORE selling it to you. Go to a dealership only!!!! read more

!!!!BUYERS BEWARE !!!! If I could leave this place NO STARS I would! They are scammers, trying to add thousands of dollars in the warranty that I told them I didn't want. They proceeded to tell me that the bank HAS to put it in the contact which is a MAJOR LIE because my dad is a finance manager at a dealer. Just your normal used car scammers! read more

I have been to Hi-Lo Auto Sales several times. The staff there is quick to greet you and help you find your perfect car at a price you can afford. No high pressure sales and great customer service. I would recommend them to anyone. Lynn M. read more

Unbelievable.what a joke. First of all, before you buy a vehicle fom them, ask them, "WHAT EXACTLY DOES YOUR WARRANTY COVER???" And check the car fax. we bought a truck from hi lo autos, went in with $8,000 cash. Told them we couldn't spend over the $8,000. things seemed ok at first, the salesman said no problem, he'd search for us. (we were excited, and just wanted to buy a dependable truck, so my husband could use as a work truck and his regular vehicle, and we didn't see the warning signs. we needed vehicle and agreed without reading the paperwork ) The reason we went there, n the first place, was because of the warranty that they advertise! Six month or 6000 miles warranty. Well, the first sign that we should of paid attention to, was Dillon, first he was all into helping us find a truck and he would search both locations. After talking to him a bit, we explained we got a settlement and needed a truck now. My husbands former truck, had 400,000 miles on it, and finally conked out. then Dillon said they had no trucks for $8000, but they could see if we could get one financed. We didn't want to go this route. we verbally expressed this to him its not what we want to do, so we're going to go and look at some other dealerships. In the process of being there, And after some persuading on their part, we agreed to try to get the truck financed. They called some banks, and after hours, made it happen. We told them we didn't want to go over ten thousand tops. We were there all day and all evening... we were so tired and just wanted to go home at this point, it was after closing. The second warning sign we should have paid attention to was when Dillon came out and told us we got approved and Matt was working a deal for us... My husband, being excited, said,"so what kind of deal were you able to get us Dillon?" He kept asking Dillon this and the answer was avoided and brushed off each time. Dillon finally responded with, Matt's working on it now... we were never given a straight answer. So We went back, signed the papers and went home. The next day, after reading, The trucks final price was $16,000! We are paying 23% interest. We were told that they would give us an extended warranty to go along with the truck because of our troubles and time. Facts are.... after reading the paperwork, we are paying for the extended warranty ourselves, it was all included in OUR cost not theirs...slick. Well, their six month warranty and the extended warranty isn't shit and don't mean anything. we had problems from day two... the very next day, the truck stopped running while we were driving. We pulled over, let it rest and it restarted. Took the truck back to hi lo, they said they fixed it, get it home, drive it a few days, and it shuts down again...once again, took it back to hi lo autos, they claimed they fixed it, we went home... a day or so later... it stopped running again. This went on a few more times... not once have we received our paperwork from the repairs done, And we have ask them repeatedly. This went on and on. We had to fight with them to get us a rental car, we had to pay for it out of our pocket. They kept insisting that they had to get our extended warranty approved, before they could repair our truck. After many attempts, they finally agreed to reimburse us $500 toward the rental. after this, the brakes went out. Warranties wouldn't cover the brakes, even though we only had the truck for two months, and the brakes should have passed inspection! We ended having to pay $700.00 for the brake job. It needed a total brake job. To make this long story short. We have had the truck less than six months, maybe only drove it two months out of the 5 1/2. It is in the shop once again, this time at Nissan, for the second time. The first time, we had to pay $250.00 to Nissan for the deductible, when it was still under hi los warranty. The problem is all electrical. Nissan called us today, (they have had the truck for 2 weeks this time, and 3 weeks the first time) told us the truck threw a code, and they know what the problem is, the drive sensor is out. It will be about $500to fix but our extended warranty won't cover it, the truck is still under Hi Lo warranty, my husband called Matt at Hi Lo this evening, and ask Matt how they could help us out, and Matt said they could do no more for us. We have to pay $500 to get our truck fixed, we purchased in March with a warranty, the customer service sucked as far as helping the customer and granting a warranty, they only reimbursed a portion for the cost of the rental, And we have been without a car for 70+ days. We paid $700.00 for a brake job, $250 deductible, $175 was out of pocket for a rental, total of $1625.00, and We are paying $6,000 over the amount we wanted. we wouldn't been able to afford the extra cost without my settlement. And guess what? My husband is still without a vehical, 5months later. We will never buy from you again and will never recommend. read more

I wish there was a way to rate them with Zero stars. I purchased a Ford Explorer XLT just a few months ago and regret working with Hi Lo across the board. For the record, I am not hard to please. I recently purchased a second vehicle in Frederick and have had a great experience. [Check out SMH auto sales, they are honest and take care of their customers] Let me start with the purchasing experience. As part of the negotiations they were to have new tires put on. We arranged for their partner company [Tire Pros] to install the tires, we picked the suv up and within hours were left in the mountains stranded with no signal. They didn't tighten our lug nuts, so we lost 3 of our studs and I unscrewed the 4th by hand. When we called [within hours of leaving their shop] their response was "how do we know you didn't do it?" -when I lost my mind on the phone with them [since this could have easily killed someone] they sent a tow truck and brought us in. They continued to deny liability until I spoke with the manager. They fixed it. [you'd think that would be the end of it!] When I jumped in my brand new suv -the mechanic hadn't worn gloves and left motor oil marks all over my steering wheel, dash, seat, and floor! [For the record the tire company offered to clean it after I called to complain again.] Since I've had the vehicle we discovered that there were many, many things that didn't pass inspection. Honestly, I have no idea how they got this vehicle past the Maryland State Inspection. Within a month or two, we discovered that the suv was missing a complete control arm plus its ball joints were seized among many other things. Each month we've repaired a major portion of this vehicle and within 6 months have spent nearly as much as we owe to keep it alive. This company is not honest. They care only about their bottom line and less about selling functional vehicles. If I were you, look else where. [Be warned, they own other companies under this umbrella and have multiple listings on yelp] Super sketchy, just don't do it. read more

LANCE - the guy who was working with their promotional marketing strategies that sent out lottery tickets that would say you won $5,000 was very disrespectful. I came in to "claim my prize" only to find out that the confirmation number has to match what's on their board. He's very rude to ALL the people showing up and telling us that we're not reading the fine print which I understand is by the laws but I showed up there after work so I was still wearing my uniform and him telling me "how can you serve our country if you don't ever read the fine prints?" That comment is just very unnecessary especially if they did this to promote the dealership. Btw the fine print he's talking about is at the bottom of the paper with the smallest font. I say free money doesn't come that easy! read more

Just bought a 2018 Mitsubishi Outlander from these guys. Impeccable and prompt service. Mike Z was a fabulous salesman. He is very respectful and knowledgeable. From the GM to the Finance Manager, again, impeccable and polite service. I drove away happy in a nice, clean, newer SUV! I highly recommend them. Ask for Mike! read more

If I could give Hi Lo Auto on rt. 40 in Ellicott city a Negative 1000 stars I would. I am so disgusted with this place and I hope no one ever goes there and no one has to go through what I did. I went to look at a car there in December and they transferred a car from one location to this location for us to look at. I mentioned I would like to test drive but I was not buying a car until I have a car fax report that I am alright with. When the car came the next day I went to test drive it, as I was doing the test I was speak with Juan who was the car dealer and I told him my situation and at first I really thought he was trying to help and I thought he was a nice person. When we got back to the dealership Juan says alright now alls we need to fo is sign the papers, I looked at him and said "what! No, I made it very clear multiple times that I was just test driving and I am definitely not buying anything until I see a clean car fax report" then he started getted really annoyed and rude. He finally brought the report over and kept telling me the car is clean it's great so your all set, I asked him to let me see the report and after asking 5 times he tosses it down in front of me and as I read it I said to him "how I'd this car good, it has not had an oil change documented in 5 years" I told him that we were going to think about it and he went from being nice to being a jerk. He then proceeded to say that he can't believe this and he "thought this was a done deal, and ge came in on his day off for me and it's unbelievable how I'm acting" then he got the manager to come over and question me and ask what is my problem and why am I asking all these questions. I was so upset and I left then the said that this car will be gone and they will not help me with anything. I was in a really tight spot at the time and I really needed a car so stupidly I went back and but a deposit down on the car, I should of left because when I put the deposit down I was told by the manager that "of course I'm only putting down this amount". I couldn't believe anything that happened but because I was in a desperate situation and they knew that I got it anyway. Well a week after having the car all these problems started, I took the car to get fixed 3 times there and within 2 and a half months I had to go and spend over $1000 at another mechanic because not only did hi lo NOT FIX ANYTHING IN MY CAR, THEY ALSO DID NOT EVEN INSPECT IT BECAUSE THERE WAS AN ABANDONED MOUSE NEST IN MY AIR VENT THAT HAD BEEN THERE FOR A WHILE! I am so upset that this happened and I have found out I'm not the first person to have this type of experience with them. I hope I can save someone from making the mistake I made by getting a car from them. read more

They made everything nice and easy. I love my new used car. Everyone was very friendly. And they are super convenient.

They offered us an appointment but took us a day early when we dropped by. The total bill was 69.95 for a Maryland Safety Inspection. A good price. Pleasant and professional staff. Took off a star as it took an hour longer than expected. Otherwise, great service! read more