This dealer ship deserves 10 stars Gentleman by the name…read moreAbe who Helped me gave me the best car buying pleasure in my life . You don't buy cars everyday so they way he did for me from A to Z was just perfect . Not mention the actual car was in better condition than the pics and videos . Thanks guys for making everything smooth :)

Hey sold me a car with so many problems. When the car was picked up. The rear tire was almost flat…read more The roof leaked hydraulic fluid all over me and the seats. They showed the car passed inspection. When my wheel expert looked at the tires. Over 14 years old with dry rot on the inside tread of the tires. Should never had passed any inspection in the state of Maryland. These guys are scam artist. Taking them to court. I need all new tires, Mounting fees, balancing and court cost. Tried to offer them a way out. But they refused. Now they will pay the full price! Run from this dealership. Run far! Read their reviews!

This review is for the service branch/dept. Fantastic experience/Excellent service! I purchased a…read morelift kit and running board/steps for my Toyota Tundra. They did an excellent job. Service was excellent. The job took a few days and since I was out of town (nearly 2 hr drive each way), they provided a loaner vehicle at no cost. The price was competitive, and there is a warrantee and 500 mile follow-up service visit also. I will be a repeat customer and I hope they have as much business as they want. Honesty and quality work is so refreshing (I've had the opposite experience and it's not fun!)

My experience with Krietz Auto was horrible from the start. I reached out on a truck , it took 2…read moremonths to get this finalized and the truck I originally wanted sold and had to settle for anothe r one. I had to sign for all do prior to getting it transported to me. Upon delivery, the truck was damaged by their transportation company and they did not follow up for anything. I emailed the general manager and also left a voicemail and never heard back. All I got was an automated email from the "general manager " to reach out if I needed anything. Horrible sales experience horrible customer service experience, horrible transportation experience. I reached out for some tire information as I believe 2 tires are to be manufactured defective. The service department was promising as they heard my concern and said they would reach back out but haven't. I have not asked for anything . No deductions for the truck damage , nothing. They don't care enough about you. You are just another paycheck.

Started my car shopping before christmas when my previous car died I inquired about two cars that I…read moreliked and wanted to take them out for a test drive. I went and drove them on a Saturday told Tony I would get back to him sometime during the week about which one I was going to go with. During that time he didn't hassle me(unlike some of the other places I looked) he was very helpful answered any questions I had.Maybe a week or less than that after test driving I purchased my car and since I went through my bank the process was quick and easy.

Bought my car about a year ago have had it in for regular maintenance. Grayson is always very…read morepleasant and respectful. overall great experience with them.

Everyone at Frederick Subaru was incredibly nice. I can't say enough good things about my sales…read moreperson, Grant Schley. He is a genuinely good guy, and very knowledgeable about all the technology and features on my new Crosstrek. The finance manager, Ed Cubahug, walked me through the financing process, explained everything evey step of the way, and answered all my questions and made sure I understood every aspect of the financing on my new Crosstrek. I was introduced to Michael Lorenzen, Service Advisor, and Tyler Biser, Subaru Technology Specialist. Frederick Subaru does an in-person tech review 30 days after purchase to make sure I'm comfortable with all the features and that I'm not confused by or have any lingering questions about my new vehicle, and Tyler is the person who handles this. I've already made my appointment for this next month. I can't praise everyone involved enough, they were all very friendly, extremely knowledgeable, and great to work with. They treated me like family. The whole purchase was actually, truly enjoyable.

I'm done with Frederick Subaru. I bought my 2016 Outback new from them, and it's been serviced…read moreexclusively there. They've had too many chances to earn my trust, and they spent just shy of 10 years quietly eroding it. My biggest regret is that it took me this long to realize it. On multiple service visits, questions were asked and badly answered, or just left unanswered. At 55K miles, they reported both front wheel bearings needed replacing with no clear explanation why they would fail that early, but I let them do it. Eighteen months later, they flagged the right-front bearing as needing replacing again. When I pointed out they replaced it before, they checked their records, then reported the mechanic found a loose mounting bolt, an easy fix. I had to point out from memory what was in their own records. After a later visit, I found a stray 15mm bolt bouncing around on top of the belly pan causing metallic sounds on bumps. At best, negligence; at worst, there's a crucial missing bolt somewhere that I couldn't find. In ANY case, all I could do was try not to worry. At today's 90K-mile service, they recommended replacing the front brake rotors (@$350) along with the pads. The pads needed changing, but they told me the rotors had no scoring, no warping, and were otherwise confirmed to be in working condition. When I asked why they wanted to replace them, they said, "That's our policy when we change brake pads." The service manager repeated the same thing, adding, "You have to change the rotors when you change the pads", and got defensive when I pressed further. They had no reason, only a revenue policy. Any one of these might be an isolated mistake. Together, they describe a business where quality control and straight answers fall woefully short. I talked to them more than once about my experiences and received "understanding" and assurances that were never realized. In my opinion, Frederick Subaru (Frederick Motors) should not be given your business. They're certainly not getting mine anymore, and I'm embarrassed it took me this long to decide.

I was in for service on my MAZDA, NOT Volkswagon. 2023 CX-5…read more Brandon Martin was my service writer and, as always, he was pleasant and told me exactly how long it would be. I always enjoy working with Brandon - High quality service all the time! I do wish the management would draw a hard line between the Volks/Mazda on their brouchures, etc. They are totally different companys and should be treated as such.

I planned on driving over 90 miles one-way and over 90 miles back to purchase "NEW" vehicle - just…read moreas I'm getting ready to leave, I find out the truth - it's USED! Avoid this dealership at all costs... completely deceptive business practices. Now I know for days why I didn't get answers from my questions.

Had an excellent experience with Caleb at Hagerstown Kia. Caleb was professional, kind, and very…read morehelpful. He was very responsive as we tried several used cars and patient with us as we considered different options. Once we found the one we wanted, we arrived at a reasonable price. Caleb arranged to help us take the car to our mechanic for a pre-purchase inspection, and stayed late to get the deal finalized. After visiting several dealerships and working with several different sales people, Caleb was definitely our favorite!

What started out as a pleasant experience during a difficult time ended up being a nightmare of…read moreservice provided by this dealership. I was traveling through the area and my recently purchased Kia stopped running while driving. I had my vehicle towed to the nearest Kia dealership which was in Hagerstown. Initially everyone seemed very helpful. I received a call the following Monday saying they'd get to my vehicle as soon as possible, I even got an email informing me of a diagnostic appointment that Wednesday afternoon. By midday Thursday I hadn't heard from anyone so I called and left a message that would not be returned. I called again Friday, spoke to someone different and they had my original contact call me back. The information I received at that time was that the Wednesday appointment was "just so my car was in the system" and my car was "next in line" but likely wouldn't be done until the following Tuesday. At that point they would have had my vehicle for 10 days without even looking at it. Unfortunately I didn't have many options for an alternative other than wait. Tuesday comes and goes, no call. By Wednesday (day 11) I'm overly frustrated. I call back, my car had not been looked at and was not "next". I make the decision to have my vehicle towed from Hagerstown to Morgantown, an extra $1000 expense that should not have been necessary. I experienced nothing but lies hidden behind polite, chippers voices.

Alan and Nancy welcomed me into their shop. Alan and Ken knew the particulars of a Subaru and…read moretalked me through their process of a head gasket job. It was also helpful that most of the cars in front of the shops had Subies in front. Another cool thing was Fry, their sons dog, welcomed me in the office when i first went there. Good mom and pop shop, the techs do the job to make it right, and the prices are reasonable. They are willing to work with you on the job within reason. BTW I brought in the 2008 Gold LL Bean limited 2.5NA

Whoopdi Do 2007 Subaru…read more Proprietors Nancy and Allan clearly believe in their business, their workmanship, and their customers. They delved through years of records to establish a part warranty claim so that I could receive a cost-effective repair and drive a safely operating vehicle. Foreign Auto Excellence is the kind of Repair shop whose quality and customer support brings back customers.

awesome place!! BUT:Awesome place!! BUT: Do not buy any cars from Fastlane. They are horrible. A…read morelot of problems with them like transmissions issues, bald tires, engine over heating and tire suspension clanking. They will fix the minimum so they can pass inspection and then promise the customer that they will fix it when they come back and then when the customer does come back with any type of issue they go back on their promise. Craig the COO will smile in your face then turn around and talk smack about them, VERY DISRESPECTFUL! Don't trust this company please believe me. I've worked there for two years. I delt with all the cars so if anybody wants to sue fastlane car sales ILL BE A WITNESS.

Hopefully anyone reading this will go to the next car on there search list or the next dealership…read moreand save yourself the stress and hardship I'm currently dealing with. I purchased a 2015 Dodge Durango for my FAMILY from them on June 10th. PLEASE PLEASE AVOID THEM, WORST CAR BUYING EXPIERENCE I'VE EVER HAD. Tracey our saleswomen was great but Mansoor the manager doesn't care if he sells you a family car with safety issues like tie rod and shocks needing to be replaced. Here is a list of current issues I'm dealing with that I'll have to pay to fix without even making my first payment yet. Back passenger tire wouldn't hold air, had leak. Oh they were nice enough to replace it with a very used tire LOL after they told me they had ordered a new one. Additionally, I had to bring the car in and drop off due to a vibration and clunking noise I noticed. They took it to a local shop up the street who probably didn't even test drive it and stated it was fine. We'll I got a second opinion since I don't TRUST this dealership and as you can see below I'm now out another $1000 and haven't even made my first payment on the vehicle. Needs inner tie rod $200 New rear shocks $800 Thanks again Mansoor for selling my family a car that isn't safe to drive without $1000 worth of work.