Bought a vehicle from Kyle. Spoke to him over the phone and arranged to fly across the country to…read moreMaryland to pick it up. He arranged to have transportation available to pick us up from the airport. Service Technicians Larry and Keith showed up and were very friendly and made us feel comfortable on our way to the dealership. (Larry was an excellent driver, by the way and Keith was an awesome co-pilot.) I was totally exhausted, but my husband really enjoyed conversing with the two of them. (I had fun listening to them talk) At the dealership we met Kyle, who took care of all the paperwork and showed us our vehicle. He was easy to work with, outgoing, and knowledgeable. I especially liked that he gave us a huge candy bar with the dealership's logo lol He offered us some sodas for the road and followed up with a call to make sure we were safe on our almost 3000 mile roadtrip so that was very nice. Definitely recommend Mercedes-Benz of Hagerstown to anyone who is interested in buying a luxury vehicle. Their location is convenient and their customer service is excellent!

Mercedes are complex cars. While a lot of independent shops can work on them, a shop that works on…read moreall makes and models is unlikely going to have the knowledge and expertise of a dealership. Unfortunately, many dealerships take advantage of their customers and have questionable reputations. NOT HERE. Mercedes-Benz of Hagerstown has again and again proven its worth by having the knowledge, expertise, and outstanding customer service to get the job done right. They have serviced three of my Mercedes over the years and I have never had a problem at all. I have a third-party Vehicle Service Contract which has become a real pain in the rear to deal with. But Mercedes-Benz of Hagerstown has handled every issue the VSC has raised and never made me feel bad for the extra time and expense they go through to deal with the VSC company. When I bring my cars in for service, they never try to upsell me on unnecessary services. They do what I ask and nothing more. If there is a problem, they will point it out, but never pressure me to act at that time. I highly recommend Mercedes-Benz of Hagerstown for servicing your Mercedes.

Job was done in a timely manner by some very nice guys. These guys know there stuff in and out…read more The only thing you trade off on for the better price is the waiting area is not too clean. It is most likely expected that regulars drop off their vehicle for service. No loaner vehicles, but the price makes it an acceptable trade off.

Absolutely the best shop i have ever been to. I have a 2006…read moreBMW M5 that needed some maintenance. Job that would have kept my car in a shop all day, they did in 3hrs. and for about 1/3 of the price the dealer would have charged me. Just the way they talk(anyone who works there), you understand immediately that they know what they are doing. Oil change, air filters, all belts and pulleys plus a light bulb in left headlight. Amazing is also that they had all parts in stock. Btw Sharret Automotive told me they can't do the belts and pulleys because the car is too complicated. Do not let the looks of their building mislead you, these guys are masterminds. Highly recommend this place. Going back there next week for some more maintenance.

I recently purchased my 2002 Jaguar from these fantastic folks. WOW, what a wonderful experience I…read morehad. These folks have the best selection of any used car dealer I had been to in years. After doing my own research on the type of car and pricing Hagerstown Motors had the best prices and gave me the best deal on my trade as well. My new car was priced well below the current market value. The owner and the salesman were two of the most knowledgeable automobile professionals that I have ever had the privilege to meet. Not only do they know the products that they sell, they also know all about the financing available in all sorts of situations. Most of all, "They Are Honest". Rest assured when it's time for my next car or truck I wouldn't think of going to any other dealer then Hagerstown Motors.

Took my '07 Tahoe to Bards for some looong overdue service. Transmission, transfer case,…read moredifferentials, plugs, shocks and struts. Jared found a few other items that needed replaced and sent me pictures to verify that I wanted them taken care of which I really appreciated and had done. Communications with Jared and Mike were good keeping me updated and prices are more than fair. FWIW, I drove about 2 hours to get there so yes, I feel it was worth the trip.

I just want to tell everybody about the excellent repair work I got at Bard's Automotive Repair…read moreshop, which is co-located with Bard's Auto Sales in Needmore, Pennsylvania. My daughter's Jeep Cherokee was having engine and transmission problems, which she had tried in vain to get diagnosed and repaired at other places. Luckily, by "word of mouth", we found out about Bard's, and we're so glad we did. The guys at Bard's were able to successfully diagnose and fix the problems that other shops couldn't. Moreover, they were a pleasure to work with, always ready to talk with us by phone as the work progressed. As a result, my daughter now has a problem-free Cherokee which runs like new. We are so glad we found Bard's, and we plan to make them our "go to" repair shop in the future.

I was in for service on my MAZDA, NOT Volkswagon. 2023 CX-5…read more Brandon Martin was my service writer and, as always, he was pleasant and told me exactly how long it would be. I always enjoy working with Brandon - High quality service all the time! I do wish the management would draw a hard line between the Volks/Mazda on their brouchures, etc. They are totally different companys and should be treated as such.

I wish I could give a different review because I went into Sheehy Volkswagen of Hagerstown…read moreexpecting to be treated fairly and have my vehicle situation handled professionally. Unfortunately, my experience was incredibly frustrating and left me feeling completely disregarded as a customer. My 2023 Volkswagen Tiguan ended up being in their shop for approximately six months because of ongoing engine/oil-related issues. The vehicle was already a major inconvenience, but the way the situation was communicated and handled made it even worse. One of my biggest concerns was how I was treated as a woman. There were multiple times when I felt I was being spoken to as though I was incapable of understanding what was happening with my own vehicle or that my concerns were not legitimate. I am not a mechanic, but I am fully capable of understanding basic information about my vehicle, asking questions, noticing when something is wrong, and expecting straightforward answers. The interactions often felt dismissive and condescending, and it happened enough that my husband eventually had to step in and tell them the way I was being spoken to was not okay. I cannot claim to know anyone's intentions, but my experience was that I was treated differently and made to feel unintelligent simply because I was the woman dealing with the vehicle. That should never be necessary. Another major issue was the oil leak. On two separate occasions, I was told the vehicle had been repaired. Yet after being told it was fixed, there was still oil on the ground underneath it, and the vehicle was losing a quart of oil in less than three days. Being told twice that the problem was repaired while still seeing oil underneath the vehicle made it extremely difficult to trust what I was being told. The situation became even more confusing when Volkswagen Customer Care specifically told me not to return the loaner and to continue keeping it while everything was being handled. The dealership later requested the loaner back, leaving me caught between conflicting instructions. I spent hours trying to get answers, including more than six hours on hold with Volkswagen Customer Care. I should not have had to spend that much time chasing information about a situation that should have been handled through clear communication. I understand that mechanical problems happen and that a dealership does not control every part of a manufacturer's warranty or buyback process. My issue is how the situation was communicated and handled. After months of my vehicle being there, I was constantly having to call, wait, send messages, and advocate for myself just to get basic answers. This affected my transportation, finances, lease, and ability to make decisions about my next vehicle. I am leaving this review because I hope management takes situations like this seriously. Customers deserve consistent communication, clear answers, and to be treated with respect, regardless of gender. After everything I experienced, I ultimately took my business elsewhere and went with a different dealership. I can honestly say I have been much happier there. The difference in communication, professionalism, and how I am treated as a customer has been night and day. I wish I had gone somewhere else from the beginning.

I recently purchased a 2008 VW Jetta off of Travieso. He gave wrong information in the ad stating…read moreit has a check engine light but does not affect the way it drives. Once I got there I popped the hood and immediately seen the MAF sensor was unplugged so I said something and he proceeded to pull the connector from behind the motor and plug it in which once he did it immediately died. So I immediately decided to scan it and found 6 different trouble codes which Travieso said "has check engine light but doesn't effect the way it drives" was misinformation. After I confronted him with the codes he was willing to negotiate and eventually we agreed from 3000-2000. Once I got it home I found that it was leaking oil majorly and burning it. But remember it "doesn't effect the way it drives" thankfully I'm knowledgeable when it comes to these systems and found the source of the issues pretty quickly and repaired it for around 200 so still a win. But overall I would not recommend this place because I felt he was trying to be very deceiving and seemed upset when I tried negotiating for the issues. If you go here please request to scan the car with either his scan tool or better yet take it to Napa or O'Reillys, please be careful when buying here! Anyways I fixed it cheap and now it works well.

i had my Honda Accord detail tailed by these folks. I am highly impressed with their attention to…read moredetail. I had my car washed and waxed, interior shampooed and cleaned, to include my truck. I even had my engine cleaned. These guys mailed it!!!! I HIGHLY recommend them!!!!!! all at a very reasonable price. I look forward to taking my other vehicles there when needing some car lean love. They made my 2006 Honda Accord look like it just came off the show room floor! Thanks Guys!!!!!

This review is for the service branch/dept. Fantastic experience/Excellent service! I purchased a…read morelift kit and running board/steps for my Toyota Tundra. They did an excellent job. Service was excellent. The job took a few days and since I was out of town (nearly 2 hr drive each way), they provided a loaner vehicle at no cost. The price was competitive, and there is a warrantee and 500 mile follow-up service visit also. I will be a repeat customer and I hope they have as much business as they want. Honesty and quality work is so refreshing (I've had the opposite experience and it's not fun!)

They inspected my daughter's boyfriend's car and told him it needed over $7000 in repair work to…read morepass. He took it to another place and it only needed about $50 worth.

I have had work done on 2 cars here. Everyone was courteous…read more , checked with us on status of cars and work needed with thorough explanations as to possible issues that could arise if we chose not to do recommended work. Our safety was a priority. The work was done quickly and we have had no issues with the vehicles since then.

Stay away from was this auto shop. They run a scam " piece of mind" inspection for cars. Take…read moreyour money and don't identify key issues. We relied on their "inspection " in purchasing a car. They failed to identify major issues that racked up thousands of dollars of cost for us. The owner was downright nasty when we raised the concern and tried to come up with a fair resolution for his shop's failure to identify the issues. Zero integrity, zero customer service, zero quality. Do yourself a big favor and go someplace else.