New to the Martinsburg area. Needed to get my car inspected within 10 days of getting my new…read moreplates. A coworker suggested Penningtons across from SuperShoe in Martinsburg. I got an appt. swiftly. Mechanic was good and thorough. In and out in 20 minutes. $14.21 charge. Receptionist very friendly.

This place should not be in bussiness!! Last week my brother made me a appointment for 9am in the…read moremorning and I had to come all the way from Rockville, Maryland and when I dropped off my truck he said he would call if there were any problems, I said ok and my brother and I left for 2 hours and 15 minutes only to find that they hadn't even moved my truck!!!!! He started to tell me how long it would take to fix my truck,which he already had before! I told him I had a appointment and why didn't he honor it or call me and tell me he couldn't do it!!!! He had nothing to say! DO NOT GO THERE!!!!! I DO NOT WANT TO GIVE THEM A RATING, BUT I HAVE TO SO I CAN POSY

Very pleased with my experience with Country Roads! Danny is the man! Calling in with a question or…read moregoing through the process of getting a repair done, it's like having an old friend call to give you advice and what the best course of action is. I've never been rushed off the phone or been met with frustration when asking questions. I had my AC quit on me at the beginning of the summer. I actually took the car to another shop in Hagerstown, MD first, who told me it was the rear evaporator core and gave me a very expensive quote to fix it. I called Country Roads and they beat the quote, by quite a lot! When I dropped the car off with Country Roads to do the repair, they couldn't see the dye that the other shop said they could see "clear as day". Rather than just doing the repair, Danny went above and beyond to confirm that the rear evaporator was actually the issue. They could have just as easily taken my money and sent me on my way so I definitely appreciated them being so thorough! The icing on the cake is the fact that they deliver my car to me when it's done!!! I live very close, and am a mother of 4 who has no way to come get the car when my husband is working so that is very convenient! Highly recommend! Will definitely be back!

Great service. Always helpful and friendly when I come in. They're always willing to work with my…read moreschedule. Great prices too. Would recommend.

Just moved to the state and chose the closest local mechanic shop to do inspections. It was the…read moreeasiest state inspection experience I've had. Went for both my cars. Each time took only a few minutes and they took me immediately. My older car has some minor issues that other mechanics have gotten hung up on (which has led to me being really nervous to go to inspections at all) but these guys didn't give me any issues. Besides, the shop has a great vibe and has a bunch of funny posters to cheer you up. If the older car has any issues that need work (I'm certain it will) I'd be happy to take it here. Only thing to be aware of is that they ask for cash for under 25$.

Just wanted to give some love to a local auto shop - C.A.R.S. - Complete Auto Repair Service…read more Dropped off my '99 4Runner for a coolant leak and a head gasket replacement but the call back was bitter sweet. Kenny dropped the news that the vehicle wasn't worth spend any more $$$ on, my beloved 4Runner, after 22+ yrs. her life was coming to an end: frame rust. So instead of fixing the problems I knew about, and just taking my money, CARS did the honest thing and gave me the bad news. Honesty and integrity are priceless!

We're on the road from Florida to New Hampshire and got a blowout on our travel trailer. The…read moregentleman who was able to put the spare on brought our attention that the adjacent tire was in bad shape and would blow out as well. We limped into a campground for the night. The next morning, I called Pope's Tire and Christy verified that they not only had the tires in stock; but they could install them that very same day. My wife and I were surprised and delighted, hitched the trailer up and ended up going to the wrong address (limping along with the flashers). And with all that we were driving away with four new tires the same morning in less than one hour of our last minute arrival. My wife and I are very grateful for the prompt and professional service we received from Christy and the two gentleman who installed our tires. Thanks again to Christy and the Installers. We highly recommend their prompt and professional service staff.

Let me start with this - About 1 week ago, I left a great review for Pope on dual highway, due to…read morethem supposedly correcting an error that I had with my thermostat and engine overheating, only to find out, that not only did they not solve the issue, they were negligent and also did not tell the truth. I have put about 4K into this Chevy Cruze since November of 2025. In every instance, I spent my money with Pope. They were convenient, and so I though, did a great job. Now, to my recent chain of events - one of the last things I did was to get a new timing belt installment, along with water Pump, which was 950. I had called around, and this was one of the lower estimates, plus they were conveniently right across the street from where I lived. 2-3 weeks later, I start having issues with the Thermostat, and in this case, it was all the way to the "C" side of the thermometer gauge. At one point, the dash gave an error message stating that AC was off, due to car overheating. I thought it odd that it was all the way to the left(C), and not the right(H), which is normally more common if engine is overheating. The next day, I called and spoke with one of the lady's at the front desk, and explained the issue. She said that I could bring it in, and they would look at it, at no charge. I was very pleased with this, and trusted that they would either fix the issue, or tell me what was causing the issue. I made it completely clear that I was in no way blaming them for the current errors. Ok, so when I get my car back, one of the lady's at the front said they would bring my car out shortly, as the mechanic was still looking at it. As the mechanic came in and gave her the key to give back to me, she looked at the mechanic and said "Any leaks found?" the mechanic non verbally concurred that there were none, with a very swift head nod. I thought it was odd that he did that, but nevertheless, brushed it off. The lady at the counter explained that there were air bubbles, and that they "bled" it 3 times. As she stated 'it just needed the belch". Interesting analogy. Fast forward to this past Sunday, I am driving home from running an errand, and I notice the thermometer gauge is moving..First a little to the middle, then back to the left. I kept an eye on it. As I got closer to my residence, I am noticing it is progressively moving to the right, towards the "H" side. Ultimately, again, the "AC OFF DUE TO HIGH ENGINE TEMP". I am praying I can make it to the house. Before I know it, the thermometer gauge is all the way to the right. Now, a message stating "ENGINE IDLE DUE TO OVRHEATING ENGINE, TURN OFF ENGINE". I can hear the fan very loudly as I get onto my residence street, and I eventually am able to park the vehicle. As I get out of the car, extremely livid, Even when I turned car off and locked door, the fan was STILL loudly going. Next day, I decide I need to get my car to a different mechanic. I chose one that was not too far from pope, and probably a quarter of a mile away. I explain the issues, and drop the car off. I left it over night, as the mechanic called and said there were A LOT of things going on with the car, and they were trying to decipher the codes they were getting. Definitely not what I wanted to hear. Anyway, the next day, the mechanic INSISTED I go in to discuss everything. Turns out, there is NO COOLANT in the reservoir, I have an oil leak, need several hoses replaced, along with new reservoir tank for the coolant, have possible cylinder damage, and a bunch of other things. I told the mechanic about Pope agreeing to look at my vehicle when I had the initial issues arrive after getting the timing belt and water pump, and the mechanic then said that "If they bled the system like they stated, that would have involved checking coolant levels, and also checking for leaks. Leaks? I said "they told me there were NO LEAKS" when they bled it. The mechanic shook his head and stated that they must have not bled it then, as that would be one of the primary things they would check for. I then stated, well "I just got a new timing belt and water pump a few weeks back". The mechanic said "that does not appear to be a new water pump, unless it was already a used one, and they installed it in your vehicle". I was literally so angry that I contemplated going right over to Pope, but luckily, my better judgement kicked in, as I new that I could possible go off the rails at their location, and then cause even more issues, than what I was currently facing. All in all, there was about 6K worth of things that needed fixed. I apparently needed a new cooling system. Now, I am not naïve, as I NOW KNOW that Chevy Cruze's aren't the best when it comes to durability, but I could not understand how I was told there were no coolant leaks (at Pope), that they bled the system(Pope), and that they had installed a new water pump with my timing belt (Pope). I literally have gotten a catalytic converter, timing belt and water pump, Oxygen Sen

Had a set of Mickey Thompson's sitting in my garage for a while. Gordon and his team…read moreinstalled/balanced/aligned my 2021 Ram under a time crunch. Good ol underpromise and over deliver. The new shoes on the truck are awesome. Honest shop and fair pricing.

They worked with me on my colossal fail of do it yourself drive way repairs. Wayne was straight…read moreforward and the techs worked quickly to get us back on the road. They also handled our oil change. Value is comparable to going prices without the insane upsell pressure. They've handled all our major repairs on both our vehicles. Highly recommend them.

I had a pleasant experience getting an alignment done on my 5 series bmw. They finished quickly and…read moreprice was reasonable. They did up charge me for a specialty alignment and were unable to provide me a spec sheet so I Couldnt even see what was done. I will use them again in The future but might specify my wants before they start the work.

I want to love Ken's. But my experiences are like dealing with two different companies . On one…read moreday they are beyond excellent and cannot do enough to satisfy the customer. And to boot, they do work that no one else would touch. For me, that included a complete rebuild of my 2006 transmission in 2024 in their shop. Yes it was costly but it was not a remanufactured tranny and extended the life of my car. If the engine goes, I'll likely return for an engine rebuild rather than a remanufactured engine. On another day, some basic work that should be simple and easy they seem capable of completely missing the mark. Couple this with their reliance on Metro Motor.com and their BG maintenance recommendations and you have what feels like a very hard sell to get your money. The BG recommendations are like a laundry list of what you MIGHT do to your auto if you had unlimited funds and just wanted to spend freely. There seems to be no rnyme or reason to the recommendations either in milage or elapased time. Don't get me wrong. I don't mind paying premiusm prices (which Ken's is) for premium work. That's the issue. I feel like it's sometimes worth it and other times not. I've reached the consclusion that they will get my more difficult jobs but routine maintenance will be handled elsewhere. I wonder if over time they have changed ownership or have new sales incentives in place. It's a shame. I really want them to be like The Car Talk guys from Boston and only do what's right.

Stopped in for a last minute state inspection and they got me in right away! The three gentlemen…read morethat were there were very nice and made my wait less boring! Talked to them about our other car and will definitely schedule them to give it the once over. First visit was excellent and I'm looking forward to a long relationship as far as our vehicles are concerned.

Me and my girlfriend went to a restaurant and when I got out of the truck I heard a hissing noise…read moreand found that there was a screw in the tire so we went to auto one and bought a tire plug kit after I plugged the tire in auto zones parking lot and it was good a couple days later the tire was low again so she took the truck to jays automotive and they quoted her 1300 to put 4 new tires on the truck she had them do it and she also asked for the 3 good tires back they literally gave her 2 tires back saying one of them were bad but they gave her the one tire back that had a hole in it that I plugged and after getting the truck back she drove it and it was shaking uncontrollably so she called jays automotive and they told her to drop it off so they could find the issue after 24 hours of having the truck they called and informed her that her transmission was the issue and it needed to be flushed that cost 1200 dollars but there is a national shortage on transmission fluid the same transmission fluid I could purchase at any autozone so she told them no and took the truck to another shop but after getting the truck to another tire shop and had them check it out and they found that the tires were not balanced correctly so instead of 1200 dollars she spent 75 dollars and had her issue fixed the truck is now perfectly operational and has no issues if you are looking for a honest mechanic do not go to jays automotive

Finding an honest and dependable mechanic is not easy. Jim is fantastic and I highly recommend his…read moreservices to anyone in Frederick. His prices are fair. He doesn't steer customers to the products that are the most expensive. He encourages customers to buy their own oil/parts if they can to keep prices down and he makes logical recommendations for things you need and the time frame in which they need to be done. He always gets in touch with you before doing something as well. For example, during a routine oil change he looked at the tires on my car, noticed some dry rot, and called immediately to recommend new tires. He gave me some options and an hour later I had two new tires. Lastly, and this is the icing on the cake for me, Jim uses smart phones to take pictures of the things he sees so he can actually show customers what he is talking about. He is the first mechanic I've met that does that and I think it is a nice gesture on his part.

Jim made the MD State Safety Inspection for an old car very easy. He described, with knowledge,…read morewhat it took for it to pass and offered very honest options. Would absolutely recommend for any type of service. A really great experience.