Stopped in for a last minute state inspection and they got me in right away! The three gentlemen that were there were very nice and made my wait less boring! Talked to them about our other car and will definitely schedule them to give it the once over. First visit was excellent and I'm looking forward to a long relationship as far as our vehicles are concerned. read more

Me and my girlfriend went to a restaurant and when I got out of the truck I heard a hissing noise and found that there was a screw in the tire so we went to auto one and bought a tire plug kit after I plugged the tire in auto zones parking lot and it was good a couple days later the tire was low again so she took the truck to jays automotive and they quoted her 1300 to put 4 new tires on the truck she had them do it and she also asked for the 3 good tires back they literally gave her 2 tires back saying one of them were bad but they gave her the one tire back that had a hole in it that I plugged and after getting the truck back she drove it and it was shaking uncontrollably so she called jays automotive and they told her to drop it off so they could find the issue after 24 hours of having the truck they called and informed her that her transmission was the issue and it needed to be flushed that cost 1200 dollars but there is a national shortage on transmission fluid the same transmission fluid I could purchase at any autozone so she told them no and took the truck to another shop but after getting the truck to another tire shop and had them check it out and they found that the tires were not balanced correctly so instead of 1200 dollars she spent 75 dollars and had her issue fixed the truck is now perfectly operational and has no issues if you are looking for a honest mechanic do not go to jays automotive read more

Just got my front brakes done on my truck. I went in for a serpentine belt because I was headed out of town the next day. They said that the belt was not critical yet but the right front calipers were locked up. They could not get it done until the next morning. I dropped it off the next morning and they had it done by 11 am. It was a little more than I hoped for but it was what they had told me that it would be. They used top quality parts and it has a two year parts and labor, 24,000 miles nationwide warranty. read more

Extremely professional service, honest work and not just in it for the money. I called and they were super nice and i was able to bring my car the next day and have it looked at. I will definitely be coming back for all future repairs because I know ill get great professional service. New to the area and i wont be going anywhere else. The tech i spoke with on the phone was detailed in explaining all my options, gave me recommendations and had MY interest in mind, wasnt rushing me off of the phone, listened to my concerns and was compassionate. Thank you guys very much!! Highly recommend Jays! read more

Honestly just a typical garage. I had failed an inspection for multiple issues at a different garage which left on the expired sticker. I fixed everything but the brakes so I took it to them and asked for the brakes to be changed and then to do an inspection. They call me to say it's going to be 700 dollars which blows me away since the parts are only 150. I say no thank you and to give me my truck back to which I have a failed inspection sticker on even though I asked for the inspection to be done after the brakes. I fix it myself and bring it back for reinspection where they tell me there's another issue. I had to remind them they can only look at what they originally failed me for. Just not a good place but I will give them a point for being polite. read more

If you call and they tell you that the car inspection is going to take an hour, please find another location. Just find another place.

I had rented from Jays automotive for a legit 5 mile move from orchard hills ranson Wv to Jefferson storage next door. The person before me put the wrong amount of gas & me running late didn't change it (also not understanding I can change it) but I go about my rental & at the end I legitimately again as stated above only used 5 miles on the truck and had it it for only 5 hours. I get a call Monday morning Monday from whatever the woman's name is that works there getting smart yelling that "she's guesses I used the self check out & I am missing too much gas" I asked her how much do I owe in gas (obviously confused) she said well "idk it says you only used 5 miles of gas" I said right.... so how would you charge me for the amount owed (btw I'm still Confused if I only used 5 miles... what exactly do I owe????) anyways, she (still yelling) says "I was the last person who put gas so Im telling you you're wrong. I kindly let this woman know if it's wrong and I only used 5 miles... then she was in fact wrong. She hung up on me immediately after. I called back (scared this emotionally distressed woman over 5 miles worth of gas was going to charge me more) I called back.... she still was yelling saying "I said it's my fault I'm not charging you..." and hangs up on me again. I proceed to call back and asked her Why she keeps hanging up on me... she does it again. I'd say, someone had a terrible weekend, made a mistake running out on a Friday (half assed her job) and is mad at me? I can't change miles but I can change your reviews. Get some class & run your business better. She's gross read more

I was really impressed with Jay's automotive. Other mechanics in the area did useless repairs that cost me a lot of money. Jay's did the diagnostic work and thoroughly explained what was wrong. Jay's is a mechanic you can trust! read more

Friendly and professional. Went in for a state inspection but will definitely be back for maintenance in future.

I never really do reviews, but it's been a few weeks since I visited Jays and I 'm still hurt. I took my car there because it was sputtering. First they said my coils but needed to put my on machine first thing in the morning. They called me the next day and said it was something else and it would cost me 1,700 and change. This is the week before thanksgiving and I had planned on taking my grandkids out of town. I said ok as long as I can take my kids out of town for thanksgiving. I paid the $$ and got my car. I drove to work and the same thing happened that I put it in the shop to get fixed. They said bring it back. Guess what? They said I need a new transmission and said they wouldn't let their wife drive the car out of town. So I'm out of 1,700 with my car sitting in my garage. I wish I understood the logic they gave me for this happening, but I don't. My feelings and pockets are hurt. As a woman, don't take your car to the shop alone. I-got taken for a lot of money. It may have been because I'm a black woman!! read more

Always great service. They know how to service my Volvo, which is convenient instead of going into Frederick. Fairly priced too

They did great with my vehicle. There was an issue that was not their fault that I easily could have believed was theirs. Instead of them shrugging it off like they could have they discussed it with us and took care of it. It was the difference between me using them again and never coming back. I will definitely be coming back. read more

Locally owned and operated shop. Excellent work and customer service.

Absolute crooks. Sent my car in for steering problems (car shaking and difficulty steering) and an undercarriage noise. $1400 later, a new wheel and full suspension, and my car still shakes, I still have difficulty steering, and the undercarriage noise ending up being the plastic flap that covers my oil pan . So they found and fixed two mystery problems and took most of the money I had saved up. Never again will I do business with them. read more

I can't speak for the service or maintenance work but the Uhaul rental is BS. The fat thirty something, young man who received my rental was extremely rude and borderline combative. If you plan to return your Uhaul to this location prepare yourself to be treated with rudeness and like you're a bother. I wanted to punch the guy in the mouth. read more

We found Jay's online and were impressed with the website. We took our cars there for inspections and temperature issues. We took our car in the second time and were hit with an extra $400 cost after a brake job that was not completed correctly and sent me home with smoking tires. The shop refused to admit that they were at fault for not testing the car before sending it on the road and offered a minimal discount. We ended up finding a shop in Kearneysville, WV that was much more honest and caring about their customers. read more

Outstanding Service! Scheduled a vehicle inspection on short notice, they got me in no problems. Professional staff, they got me in and out within 30 minutes, with no problems! read more