The service itself was completed with no issues. David helped me, and he was kind, efficient, and…read moreprovided an estimated completion time. My car was actually finished a few hours earlier than expected, which I appreciated. However, I was told I couldn't pick it up until 5:45 because that's when the owner would be available. That was frustrating, especially given the circumstances. I had to have a starting device installed due to a legal situation that was handled improperly, so I was already stressed about having to spend this money in the first place. David was very understanding about that, and I truly appreciated his professionalism. Unfortunately, my interaction with the owner was not pleasant. When I spoke with him on the phone, he told me I needed to hurry because he had to "go over things" with me and would be leaving for a few hours. I explained that I didn't need assistance using the device -- I simply needed to pay and pick up my vehicle. When I arrived, he was short and unfriendly. He repeatedly asked if I knew how to use the device, even after I assured him multiple times that I was fine. He then said, "Well, I don't think you'll be able to do it," which felt unnecessary and dismissive. He handed me paperwork to sign with little to no explanation, didn't return my key until I asked for it, and overall made the experience uncomfortable. I walked to my car and started it without any issue. It's disappointing because David provided excellent customer service, and good auto service can be hard to find. However, my interaction with the owner would make me hesitant to return, aside from the required monthly appointments for the device. I hope the owner considers improving customer communication and professionalism, as it would make a big difference in the overall customer experience.

basically a scam shop. They say $55 plus however long it will take them to check your car up to…read morehour and half for total $126. took them first half hour to move my car into the shop. Took half hour for them to check out the car. And then took them half an hour to talk to he ladies while I waited in the shop. In the end they told me exact what I guessed was wrong with the car.

Hands down best place to buy a car especially if you have bad credit. Ryan is absolutely wonderful…read moreand takes care of everything.

You would think this father and son owned business would be more respectable…read more One would also think that a father would set a better example for his son. The way he conducts his business is dishonest and sleazy. We bought a car a little over a month ago here. The owner promises to you that most of whatever could be wrong with your car after you have it inspected he will take care of within 30 days. At my inspection the inspector told me that he noticed a clicking noise that he suggested I go to get checked out again by the dealership since I was under warranty. I took it back and the owner said unless he could personally hear the noise he wasn't going to look at it. When we went for a test drive he even accused me of making up the noise! It was all written up with the inspection. It honestly was like going back to a whole different place the way his demeanor changed. Obviously then showing his true colors. He "extended" that particular noise problem to a 60 day warranty but I had quickly figured out he never actually intended to fix anything. All talk- no real help. Then today- found out my transmission will need replaced. This place obviously sells lemons. Luckily, I am fortunate enough to be able to fix the problem in my vehicle- but for those who are looking for a reliable car that you're not gonna have to dump more money into do not shop at this place. I wish I would've read some of the reviews beforehand. I would never recommend this place to anyone in Martinsburg or in all of West Virginia. Find yourself a more honest dealership. This ain't it- don't waste your time! If I could go back and pick a different place I would in a heartbeat.

I was travelling from Pittsburgh to Baltimore when my car broke down in the middle of the night. I…read morehad it towed to Clear Spring D & I the next morning and they were able to start working on it right away. They were friendly, had me back on the road quickly, and their prices were very fair.

I stopped at this gas station on Friday the 22nd of Feb. I travel with a medical alert dog. After…read morefilling up my mini van I went in to use the bathroom and the woman working the desk refused to allow me to enter. Another person witnessed the event and reminded the employee that it was illegal to refuse a service dog and the employee said she did not care. This was an discriminatory and illegal act. I DO NOT RECOMMEND THIS PLACE until they address their bad practices and correct the problem.

The insurance company made us take our car to another body shop in the area. Two days after we…read moredropped it off, they more than doubled their initial estimate. I left D&J a voicemail at 4:30 on a Friday night to get a second opinion. He called me back within 15 minutes and explained all of my options better than the other shop and the car insurance company combined. Then, on Monday, once I had seen the car and taken pictures, he gave me a $100 solution to what the other company wanted $3300 for (and should have seen in the first estimate) and said another piece they claimed needed to be fixed was structurally sound. He offered to work with me to get secondhand parts to fit within my budget if I chose to salvage the car or drop the insurance claim- and I never paid him a dime for his services! I wish I would have taken our car to D&J instead of going through insurance and the other company. They are honest, communicative and truly have the customer's best interests in mind!

My vehicle was rear ended about two months ago. I contacted my insurance company to report a claim…read more They recommended I use Mike's Auto. I had my vehicle towed there that same night. I went the next day to get several belongings out of my vehicle. I spoke with Mike (owner) and asked him if my vehicle was totaled. (It was pretty close to being totaled). He laughed and said it was no where near being totaled, and it was only about 5,000 worth of damage. I used to work at a car dealership, I know how a body shop works. They don't want it to be totaled, no money in their pocket. I immediately called Bill's Auto Body and had my vehicle removed from Mike's and towed to Bill's. They did an estimate for 10,545.43. And it only needs to be 11,500 to be totaled. So YES, it was in fact very close to being totaled. Bill's were absolutely amazing to me!

Car was in need of a oil change and this place is about a mile from my house. Called up and…read morefriendly owner Eric told me they were very booked but could squeeze in an oil change for me, same day. So surprised, I dropped it off and they had it ready for me in a few hours. Price was much less than I was used to paying for full synthetic so I was happy. Highly recommended!

I was traveling from Solomon's Island Maryland in my RV it is a 1988 Chevy Fleetwood it was…read moresluggish going up hills, I stopped at my sister's house in Hagerstown made some phone calls to other places that work on RVs went to one place they only worked on diesel vehicles, so they refer me to complete car Care. I called complete car Care talk to Eric he told me to bring it in so I got there before he was getting ready to close and explain the situation to him, so he told me to bring it back the next day and I did first thing the next day. He took it for a test drive with me and explained everything on what it was doing and what it could be. He looked at it and found out I needed a starter and carburetor cleaned and some other things had to be done he was very thorough on what it was and what had to be done. There was some things that had to be fixed but I didn't have the time, I had to get on the road back to Pittsburgh PA. But I am thankful he got me back on the road where I can handle the hills better and make it back. If I had more time I would have let him complete everything. He is a very good mechanic. Not only that, he text me to find out if I made it back safely. Thank you very much Eric I appreciate your concern and the great work that you do. May God continue to bless you and your business. Thank you, Eleanor Sweed

The best shop in the area. Always there for you, honest, very professional team. The owner always…read moremake sure that his customers are satisfied with their work. Highly recommended.

We have taken both business and personal vehicles to south mountain. We rely on their communication…read moreand expertise. I would recommend their business

After experiencing major mechanical failure, I had my Mercedes towed to ACI last week. I decided…read moreto use them after reading all the great reviews on Yelp! Kaily offered a complimentary loaner vehicle, allowing me to return my $400+/week (and ugly) rental car from Enterprise (I won't be so nice on their review). Within a day, I got a complete diagnostic report with pictures and videos of all their concerns. I went thru the list with my service/sales rep. Kaily. We set priorities on fixes and they were willing to throw in some of the minor but necessary things (like an oil change). I pretty much agreed to everything except for the tire sensor. In a week, my car was ready to go. I was able to pick it up later that evening via their lock box system. So far, it's running great!

I picked up a 2008 Mini Cooper to save on gas going up and down the road. The car has needed a bit…read moreof TLC. The guys at Auto Clinic International are amazing. The do top notch work, and charge fair prices. I was so impressed with the work and cost that I recommended a friend bring her Mini all the way up from DC to have some work done.

Didn't even have to go there to experience a bad attitude…read more Guy almost yells into the phone...CMS! I asked a question, and got a snotty response. There are so many cars that even places with rude staff can get business. I wonder if this guy was the owner.

Highly recommend!! They took their time to repair a major car repair for me and they were all very…read morefriendly and helpful. They are down to earth and they have the fairest prices in could find throughout maryland and west Virginia. I will continue to use them in the future!