Untrustworthy Dealership - Avoid at All Costs…read more
If I could leave a negative star review I would In 2023, I purchased a car from Fast Lane Auto Sales under the agreement that they would repair a damaged bumper as part of the sale. Their associate assured me they would order a new bumper and install it. For months, I stayed in contact with him and was repeatedly told, "I'll let you know." Weeks turned into months, and despite my efforts to follow up, no one ever reached out to fulfill their end of the deal.
Now, two years later, I called the dealership again when preparing to purchase another vehicle, only to be told by the manager that there was "absolutely nothing" they could do for me. I was informed I had a 60-day window to get the repair, something that was never disclosed to me at the time of purchase. To make matters worse, their associate had specifically told me the part wasn't available at the time, which left me stuck waiting.
When I reminded the manager of this, he dismissed me, talked down to me, and even hung up on me after saying, "I'm done with this conversation." This dealership failed to honor a agreement, brushed me off for months, took advantage of my inexperience as a younger buyer, and then shifted all responsibility back onto me.
To add insult to injury, the manager tried to bait me into trading my car in for "more than anyone else would offer," as if I would want to buy yet another unreliable vehicle from them after my past experience. I've now bought two cars here -- both were disappointments, both came with broken promises.
Fast Lane Auto Sales is dishonest, unprofessional, and unwilling to stand by their word. They prey on younger and less experienced buyers. If you value your time, money, and peace of mind, do not trust this dealership.