I had a minor accident with my car and after checking around and reading reviews, this shop seemed…read morelike the most reliable option. Sam really proved that right. He's straightforward, honest and got the job done quicker than I expected. The price was a bit on the higher side but to be fair, I'm the one driving an expensive car so I can't complain too much. Overall, great service and someone you can actually trust. I'd definitely come back if I ever need work done again.

Caught a flat at work, order tires. Drove my car with a flat across town while on the phone with…read morethem. They said they could get me in that day. Hour later I'm back on the road with two new tires. Reasonable prices

Let me start with this - About 1 week ago, I left a great review for Pope on dual highway, due to…read morethem supposedly correcting an error that I had with my thermostat and engine overheating, only to find out, that not only did they not solve the issue, they were negligent and also did not tell the truth. I have put about 4K into this Chevy Cruze since November of 2025. In every instance, I spent my money with Pope. They were convenient, and so I though, did a great job. Now, to my recent chain of events - one of the last things I did was to get a new timing belt installment, along with water Pump, which was 950. I had called around, and this was one of the lower estimates, plus they were conveniently right across the street from where I lived. 2-3 weeks later, I start having issues with the Thermostat, and in this case, it was all the way to the "C" side of the thermometer gauge. At one point, the dash gave an error message stating that AC was off, due to car overheating. I thought it odd that it was all the way to the left(C), and not the right(H), which is normally more common if engine is overheating. The next day, I called and spoke with one of the lady's at the front desk, and explained the issue. She said that I could bring it in, and they would look at it, at no charge. I was very pleased with this, and trusted that they would either fix the issue, or tell me what was causing the issue. I made it completely clear that I was in no way blaming them for the current errors. Ok, so when I get my car back, one of the lady's at the front said they would bring my car out shortly, as the mechanic was still looking at it. As the mechanic came in and gave her the key to give back to me, she looked at the mechanic and said "Any leaks found?" the mechanic non verbally concurred that there were none, with a very swift head nod. I thought it was odd that he did that, but nevertheless, brushed it off. The lady at the counter explained that there were air bubbles, and that they "bled" it 3 times. As she stated 'it just needed the belch". Interesting analogy. Fast forward to this past Sunday, I am driving home from running an errand, and I notice the thermometer gauge is moving..First a little to the middle, then back to the left. I kept an eye on it. As I got closer to my residence, I am noticing it is progressively moving to the right, towards the "H" side. Ultimately, again, the "AC OFF DUE TO HIGH ENGINE TEMP". I am praying I can make it to the house. Before I know it, the thermometer gauge is all the way to the right. Now, a message stating "ENGINE IDLE DUE TO OVRHEATING ENGINE, TURN OFF ENGINE". I can hear the fan very loudly as I get onto my residence street, and I eventually am able to park the vehicle. As I get out of the car, extremely livid, Even when I turned car off and locked door, the fan was STILL loudly going. Next day, I decide I need to get my car to a different mechanic. I chose one that was not too far from pope, and probably a quarter of a mile away. I explain the issues, and drop the car off. I left it over night, as the mechanic called and said there were A LOT of things going on with the car, and they were trying to decipher the codes they were getting. Definitely not what I wanted to hear. Anyway, the next day, the mechanic INSISTED I go in to discuss everything. Turns out, there is NO COOLANT in the reservoir, I have an oil leak, need several hoses replaced, along with new reservoir tank for the coolant, have possible cylinder damage, and a bunch of other things. I told the mechanic about Pope agreeing to look at my vehicle when I had the initial issues arrive after getting the timing belt and water pump, and the mechanic then said that "If they bled the system like they stated, that would have involved checking coolant levels, and also checking for leaks. Leaks? I said "they told me there were NO LEAKS" when they bled it. The mechanic shook his head and stated that they must have not bled it then, as that would be one of the primary things they would check for. I then stated, well "I just got a new timing belt and water pump a few weeks back". The mechanic said "that does not appear to be a new water pump, unless it was already a used one, and they installed it in your vehicle". I was literally so angry that I contemplated going right over to Pope, but luckily, my better judgement kicked in, as I new that I could possible go off the rails at their location, and then cause even more issues, than what I was currently facing. All in all, there was about 6K worth of things that needed fixed. I apparently needed a new cooling system. Now, I am not naïve, as I NOW KNOW that Chevy Cruze's aren't the best when it comes to durability, but I could not understand how I was told there were no coolant leaks (at Pope), that they bled the system(Pope), and that they had installed a new water pump with my timing belt (Pope). I literally have gotten a catalytic converter, timing belt and water pump, Oxygen Sen

While traveling in 5th Wheel from So Cal to Boston, we had several flats on my 5th wheel. Got a…read moreflat in Hagerstown, Md, 8/26/24, and could not find a shop to accommodate the space to repair flat on 5th Wheel. Finally, contacted Pope Tire and they were so helpful. When other shops did not have space and refused any help outside of the bays at the shop, Pope Tire owner, Jeff, said come on down, we'll help you. He not only had the right tire to replace the flat tire, but fixed the flat tire outside the bay, with no problems and I was finally on my way again. Thank you is not enough for the treatment and care they provided to us to get us back on the road. They were more concerned about taking care of the customer than anything else. Definitely recommend them for your tire needs.

I purchased new tires and 2 out of the 4 tires were mounted backwards. Seems like a pretty basic…read morejob especially since there are arrows that show the correct way theu should be mounted. I also had to return the day after due to 2 of the valve caps were missing. Now I find out that 2 were mounted backwards. Extremely dissatisfied with the service. The cost was also double what it was when I went to a different garage nearby and received a better tire and they were mounted properly.

After over a week of them having my car and not getting a single thing done, Jack kept telling me…read morehe would call me back in "30 minutes" regarding what parts I needed to order vs. what he was going to order, but then I wouldn't hear from him again. After 8 days of being pushed to the side, I decided to post to a FB group looking for other recommendations of mechanics in the area because I need my car fixed ASAP and he wasn't getting back to me. I didn't mention his shop name at all, I just needed to come up with a backup plan since this seemed to be going nowhere. Well Jack saw the FB post and called telling me to come pickup my car and he was refusing to work on it. Not once did I mention his shop but after this experience I decided to actually speak about how I was treated as a potential customer here. He called me, scolded me for "bad mouthing him" even though I not once mentioned his business, told me to come get my car, and then hung up on me without giving me the chance to say a word. I was honestly in tears after the phone call.

Very happy with their service. Honest & reliable & updated…read moreus on the progress of our truck. Highly recommend

In my opinion, this is a greedy shop that isn't honest or reasonably priced. Other reviewers have…read moresaid they were offered discounts for good reviews, so that definitely brings into question how trustworthy the ratings are.

There are absolutely wonderful!! And I love the cats!! They work on all of our vehicles.read more

I brought my car in to get the axle replaced and they put a malfunctioning axle on it. It was…read moreclanking around like someone was bashing a hammer on the underside of my car. They told me to take it to the dealer and have them look at it. the dealer replaced the axle they put on the car and I went back to them to sort things out. I showed them the receipt of work from the dealer and they denied they did anything to the car and charged me for something else and mocked how much I paid. I thought I found a mechanic I could trust and now I will have to go looking for another disappointed that I wasted my money and time.

Billy, Cook and the guys are very friendly and knowledgeable and quick. And they know the good…read morelocal coffee shop to wait while the car is being serviced. Will definitely be back.

They are great!!! Bill was so helpful repairing my wifes vehicle. Great service at a fair price…read more Not many auto mechanics we trust, unfortunately my wife has been taken advantage of at other locations I won't mention. But not here!!! Great peeps.

The "TEAM" at Mike's Service Center have been extremely professional in identifying and repairing…read moreissues on my vehicle. Taking the car to them to repair my front brakes this week! Thanks to all the employees there. THANKS GUYS. See you Wednesday! Rick Boyd

Never again. For 4 years, I couldn't recommend a better place. That changed quickly. Went in to…read morehave a part replaced a diagnostics done. The diagnostics never got done and had to do that myself. Bought the parts for repair and was quoted for 2 hours. Took it in and they tried to tell me I had the wrong part. More conversation discovered that the part was correct and they were trying to replace the wrong part. Instead of an apology, they put it back together and left the keys in it. Wife of the owner called to figure out what went wrong and it was explained. She said she would call us back and never did. We called the owner and he gave us another quote. When we called back, the quote and changed yet again. Called another shop in town who gave a much more honest quote. Never again. Place has gone to hell.

We had our 2016 Altima towed to 2 different Nissan Dealership garages. The bills ran up but the car…read morestill wouldn't run. Frustrated, we were told to take it to Steve's. He diagnosed the problem, which was not what we had been told, ordered the parts, and had the car running like new, all in just a few days. We will never send our vehicles to a dealership, again!!

Terrible customer service. Cover pic for this shop tires... they don't even sell tires.read more