Let me start with this - About 1 week ago, I left a great review for Pope on dual highway, due to…read morethem supposedly correcting an error that I had with my thermostat and engine overheating, only to find out, that not only did they not solve the issue, they were negligent and also did not tell the truth. I have put about 4K into this Chevy Cruze since November of 2025. In every instance, I spent my money with Pope. They were convenient, and so I though, did a great job. Now, to my recent chain of events - one of the last things I did was to get a new timing belt installment, along with water Pump, which was 950. I had called around, and this was one of the lower estimates, plus they were conveniently right across the street from where I lived. 2-3 weeks later, I start having issues with the Thermostat, and in this case, it was all the way to the "C" side of the thermometer gauge. At one point, the dash gave an error message stating that AC was off, due to car overheating. I thought it odd that it was all the way to the left(C), and not the right(H), which is normally more common if engine is overheating. The next day, I called and spoke with one of the lady's at the front desk, and explained the issue. She said that I could bring it in, and they would look at it, at no charge. I was very pleased with this, and trusted that they would either fix the issue, or tell me what was causing the issue. I made it completely clear that I was in no way blaming them for the current errors. Ok, so when I get my car back, one of the lady's at the front said they would bring my car out shortly, as the mechanic was still looking at it. As the mechanic came in and gave her the key to give back to me, she looked at the mechanic and said "Any leaks found?" the mechanic non verbally concurred that there were none, with a very swift head nod. I thought it was odd that he did that, but nevertheless, brushed it off. The lady at the counter explained that there were air bubbles, and that they "bled" it 3 times. As she stated 'it just needed the belch". Interesting analogy. Fast forward to this past Sunday, I am driving home from running an errand, and I notice the thermometer gauge is moving..First a little to the middle, then back to the left. I kept an eye on it. As I got closer to my residence, I am noticing it is progressively moving to the right, towards the "H" side. Ultimately, again, the "AC OFF DUE TO HIGH ENGINE TEMP". I am praying I can make it to the house. Before I know it, the thermometer gauge is all the way to the right. Now, a message stating "ENGINE IDLE DUE TO OVRHEATING ENGINE, TURN OFF ENGINE". I can hear the fan very loudly as I get onto my residence street, and I eventually am able to park the vehicle. As I get out of the car, extremely livid, Even when I turned car off and locked door, the fan was STILL loudly going. Next day, I decide I need to get my car to a different mechanic. I chose one that was not too far from pope, and probably a quarter of a mile away. I explain the issues, and drop the car off. I left it over night, as the mechanic called and said there were A LOT of things going on with the car, and they were trying to decipher the codes they were getting. Definitely not what I wanted to hear. Anyway, the next day, the mechanic INSISTED I go in to discuss everything. Turns out, there is NO COOLANT in the reservoir, I have an oil leak, need several hoses replaced, along with new reservoir tank for the coolant, have possible cylinder damage, and a bunch of other things. I told the mechanic about Pope agreeing to look at my vehicle when I had the initial issues arrive after getting the timing belt and water pump, and the mechanic then said that "If they bled the system like they stated, that would have involved checking coolant levels, and also checking for leaks. Leaks? I said "they told me there were NO LEAKS" when they bled it. The mechanic shook his head and stated that they must have not bled it then, as that would be one of the primary things they would check for. I then stated, well "I just got a new timing belt and water pump a few weeks back". The mechanic said "that does not appear to be a new water pump, unless it was already a used one, and they installed it in your vehicle". I was literally so angry that I contemplated going right over to Pope, but luckily, my better judgement kicked in, as I new that I could possible go off the rails at their location, and then cause even more issues, than what I was currently facing. All in all, there was about 6K worth of things that needed fixed. I apparently needed a new cooling system. Now, I am not naïve, as I NOW KNOW that Chevy Cruze's aren't the best when it comes to durability, but I could not understand how I was told there were no coolant leaks (at Pope), that they bled the system(Pope), and that they had installed a new water pump with my timing belt (Pope). I literally have gotten a catalytic converter, timing belt and water pump, Oxygen Sen
