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Hagerstown Kia

3.3 (43 reviews)
Closed 9:00 am - 8:00 pm

Services - Hagerstown Kia

Check engine light

Engine oil light diagnosis

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Auto maintenance

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5 warning lights come on every day sometimes 2 times a day car only had 17 miles on car

The day I bought a Kia soul 2023 It only had 17 miles on the car and on my way home all kinds of warning came on dash and for a new car that.s bad, so i called Hagerstown Kia and so the car was in the shop 5 times and they cant find out what is causing the problem and they will not fix my car, the warning lights come on my dash every day since i bought the car, i have print outs and dates and times of everything. they are voiding me on this issue...

Jeremy A.

Update below initial post... My mother in-law went to buy a vehicle after her husband passed. She went alone and they ripped her off. They added a $3,000 market adjustment on top of the MSRP. A $364 accessory package which they won't say exactly what it is. Additionally they charged their $299 dealer processing fee twice (once on the sticker that had the market adjustment price on it and another time on the pink slip). They denied charging her twice when she called them about it. I ran the numbers and they most certainly charged her twice. So in total they stole $3,663 dollars from here. In my mind they are no better than those third world country telemarketers that steal people's money. Update... after sending them a picture with the papers. My mother-in-law finally talked to the sales manager. They did finally admit to charging the processing fee twice. He said the accessory package was a pinstripe that was supposed to go on the vehicle but they hadn't had a chance to put it on yet. She said OK so you're going to refund me that money? He said no, I could sell your car for five times what you bought it for I'm not giving you that money back. She said OK good then take my car back and sell for five times that. He said we don't take returns. They are going to refund the duplicate $299 processing fee just not the $364 for a pinstripe that wasn't on the vehicle.

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Richard K.

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12 years ago

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8 years ago

I purchased a 2018 kia forte and so far so good. The sales person was awesome and everyone was nice.

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Ask the Community - Hagerstown Kia

Review Highlights - Hagerstown Kia

We purchased a vehicle basically over the phone with Richard Koehler at Hagerstown Kia after searching online for a specific model.

Mentioned in 3 reviews

Read more highlights

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I've had a great experience with Carmax in Los Angeles, CA and Sterling, VA, but my experience with…read moreCarmax in Hagerstown was horrible. The wife picked out a 2022 Hyundai Sante Fe Limited. The first car they showed us reeked of cigarette smoke. Then the Santa Fe. Every day we'd find something that didn't work. It had 4 USB port, but 3 were for charging only. The one and only USB port that connected the phone to the car was pushed down into it's slot and couldn't be reached. There was no voice for the navigation system and the voice activation didn't work. We took it back twice, they sent us to the Hyundai dealer ship. They just scratched their heads and didn't know what to do. I discovered that next to the cup holder was a slot for your cell phone. It had a charging pad in the bottom through a flap. However, when I shined a flashlight I could see food crumbs, loose change, and various pieces of garbage blocking the pad. All of these should have been fixed before selling it. Most of the employees at this Carmax struck me as lazy and just wanted to do the bare minimum to get paid. When I bought the car I financed through them knowing I'd get a better rate through my own bank on Monday. They said I had 3 days to arrange my bank to overnight them a check. When I returned the lemon they said it would take 10 to 14 days to get a check to my bank. Now that's the BS right there. Carmax Hagerstown. Lazy, can't do their jobs, the place is manned/managed by people who want to get paid for the least amount of work. Don't go here. They suck.

Management was awful!!!! I had the worse experience ever from the moment I go there.. I did…read morecontinue my purchase because I drove over an hour to get there but if I could do it over I would never have Went to that location now I'm stuck trying to figure my situation out and it a problem that was caused by the negligence of them so please don't visit this store in Hagerstown MD ...

Fitzgerald Chevrolet Cadillac - Hagerstown

Fitzgerald Chevrolet Cadillac - Hagerstown

(14 reviews)

I'm going to add a review based on my experience, mind you this is to provide some upside to all of…read morethe older reviews. I purchased a 2023 Chevy Malibu from them base model. This experience was pleasurable as I told them to take off GAP, Warranty, and anything else they could try to add to increase the price of that vehicle. This came with little to no push back from the finance specialist, which is mindful as most places attempt to oversell their vehicle to make money off the interest payments. I didn't feel like I was being forced into a car I didn't want at that instance. I am now buying a newer vehicle 2026 from them again, there again I am negotiating price changes with little pushback which is a pleasant experience being mindful of how car sales are typically predatory. I like their shop mechanics when I have an issue, it gets fixed without having to come back.

If I could give a zero I would. I was selling my car to the dealership and the sales manager John…read moretold me he would buy it for $2100. When I got to the dealership after my very nice sale person Seth finished the paperwork. Another manager Jason said we can only give you $1500. I wasted two hours of my time and this price was decided about 3 days ago. Jason was trying to justice the new price saying the car key didn't work when the sales person and I confirmed it worked correctly. We had no issues with locking and unlocking the door with the key. Then he said the engine lite was on when we notified them and they were aware of this 3 days ago. Bad customer service they should have never verbally committed to $2100.

Hagerstown Kia - autorepair - Updated May 2026

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